Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged $15 by this company I never heard of or zsalt with. No information was given except an 833 number and super+ on my account. No end No text or even a phone call. Lock my debit card so these people can't use it agai.. getting a new card today.

  

  Business Response

  Date: 06/23/2025

  Dear ******

  Thanks for reaching out to us. Your Super+ membership has been successfully cancelled, and weve processed your refund of $76.97. You should see the amount reflected in your account shortly.

  
  We know things didnt go as smoothly as we hoped. Weve received your feedback, and our Customer Success team is currently looking into the issue. Your insights really help us improve, and were on it to make things better.
  
  Warm regards,
  Super.com
  

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered a "subscription" like charge on my bank account for $15 that I did not recognize. The monthly charge started mid-December 2024. When I searched for what it could be based on the description on my bank statement, I discovered it was for super.com, which I had never heard of. I checked my ALL of my email history, and nothing showed up. I thankfully was able to cancel the "subscription," however, I truly wish I knew how this even happened and to have my money returned.

  

  Business Response

  Date: 06/16/2025

  Hi Lindsey,
  
  Thank you for reaching out and sharing your concerns with us. We understand how unexpected charges can be concerning, and we are here to help clarify the situation for you.
  
  The Super+ membership is an optional subscription that provides exclusive benefits and savings and requires customer approval to activate. After reviewing your account, we can confirm that the subscription began on 2024-12-09.
  
  As a one-time exception, we have processed a refund for all charges related to the Super+ membership, totaling $106.97. You should see this refund in your account within the next 3 to 5 business days.
  
  We hope this resolves your concerns, and if there's anything more we can do to assist you, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Lindsey G*******

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservations at *********** in Florence Italy For May 21-22, 2025. WE received a text welcoming us to the hotel on May 20. When we arrived at the address, a neighbor told us that the hotel had gone out of business. I tried to contact Super.com, they do not have a contact method. They offered canned response but not satisfactorily. There were 7 other tourists who were effected by this transgression. AS you can imagine, arriving to find out that I did not have a place to stay in a foreign country created immense anxiety and conc erns for our entire group.
  
  Then to find out that this company has an A+ Rating from the BBB was disturbing.

  

  Business Response

  Date: 06/17/2025

  Hi Michele,
  
  Thank you for reaching out and sharing your experience with us. We understand the challenges that can arise, particularly when traveling in another country. We're here to help make things right.
  
  After reviewing your case, we've processed a full refund for your booking at *********** in Florence, Italy. The refund amount of $437.91 will be credited back to your original payment method within the next 3 to 5 business days. As a gesture of goodwill, we've also credited 10% in Super Travel credits to your account for future bookings.
  
  We value your trust and are dedicated to ensuring you have a smooth experience moving forward. Should you have any questions or need further assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Michele K****

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was online looking to book a hotel room for one night in Sterling,Co. I looked at the ****** and was directed to super.com as a lower cost option. I looked at reviews and decided against the ****** because of negative reviews. I looked at other hotels and clicked on ******* *** *** ****** and again, went to super.com for a lower price. I went all the way through booking the reservation on the site. However, when I got my confirmation email, I was booked for the ****** ***. I immediately went online to tell them about their mistake. The chat bot connected me with an agent who gathered information and then left the chat without resolving the issue. I went back on and waited for another agent who eventually told me I needed to contact the hotel and get a written cancelation letter from them. I decided just to take the reservation at the ******. However, when I got to the hotel address the confirmation email had given me, it was not a ******, it was an ************ *****. It looked abandoned, but I went in anyway and found an employee and was told they were undergoing renovations, but yes, they did have a few rooms open. They had my reservation, but I didn’t want to stay there because of the state of the hotel. I asked them to cancel my reservation and they said I would have to do that through the site I booked with- which they had listed as ***********, not super.com. I ended up staying at another hotel.

  

  Business Response

  Date: 06/24/2025

  Hi Amanda,
  

  Thank you for sharing the details of your experience with us. We've reviewed your case and taken immediate action. We've canceled your booking at the ******** **** hotel and processed a refund of $101.79.
  

  The refunded amount will be reflected in your original payment method within the next 3-5 business days. If you have any further questions or concerns, please don't hesitate to reach out.
  

  We appreciate your feedback and will use it to improve our services.
  

  Warm regards,
  Super.com
  

• Initial Complaint

  Date:06/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've just discovered that Super.com has been fraudulently charging my credit card $15 a month without my consent for 10 months and I don't know how they got my credit card information. Charges were taken monthly between September 2024 and June 2025 for a total of $150 plus a $1.59 fee charged the first month. I never agreed to any subscription service or recurring payments. These charges were made without my knowledge or authorization. Furthermore, Super.com employed underhanded business tactics by automatically enrolling me in a subscription service without clear disclosure or explicit consent. I have received no email notification or correspondence informing me about this subscription or the monthly charges. It appears that the company is relying on customers overlooking these charges to continue billing without permission. This practice is deceptive, unethical, and unacceptable. I request that the Better Business Bureau investigate Super.com's billing practices and take appropriate action to prevent this from happening to other consumers. I also seek assistance in obtaining a full refund of all unauthorized charges and ensuring that my credit card is no longer billed by Super.com. Sincerely, Shaya M*****

  

  Business Response

  Date: 06/16/2025

  Hi Shaya,
  
  Thank you for reaching out to us and sharing your experience. We understand the urgency of addressing unexpected charges and we're here to provide assistance.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits and savings, but we understand your concern regarding the charges you did not authorize. After reviewing your account, we can confirm that the subscription has been canceled to prevent any further billing.
  
  As a one-time exception, we have processed a full refund for all charges related to the membership, totaling $151.97. You can expect this refund to appear in your account within the next 3 to 5 business days.
  
  If there's anything else we can do, or if you have any more questions, please feel free to reach out. We're committed to ensuring your experience with Super.com is clear and positive.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they have promised a full refund. 
  
  
  
  Sincerely,
  
  
  
  Shaya M*****

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025 I searched for best deals on hotel rates and made reservations (Super.com) for Family Reunion. When I received my credit card statement through *****l I was surprised to find that I was being charged $15 a month for a membership that I did not consent to nor did I receive any information about such membership. I sent an email requesting a cancellation back in April 2025 but continued to be charged. I called 6/13 when I saw I was still being charged. I even called my CC company to cancel my CC and issue a new card to stop these fraudulent charges. I requested membership be cancelled and requested a credit for the charges and was told the membership was non refundable when I spoke to the customer service person. I proceeded to inform the customer service person that if the charges didn't stop I would sue for damages. I received a text confirming membership was cancelled but I am still out $60 for something I did not authorize. This company is knowingly defrauding consumers without any type of consent to any membership!

  

  Business Response

  Date: 06/17/2025

  Hi Andrea,
  
  Thank you for reaching out and sharing your experience with us. We understand how important it is to have clarity regarding any charges, and we're here to assist you.
  
  The Super+ membership is an optional subscription designed to provide valuable benefits and savings. It's important to note that customer consent is required for activation. We apologize for any inconvenience you’ve experienced.
  
  We have canceled your membership, and as a one-time exception, we've processed a full refund for all charges, totaling $60. Please allow 3 to 5 business days for the funds to reflect in your account.
  
  If you have any further questions or need additional assistance, please don’t hesitate to reach out. We're committed to ensuring your experience with Super.com is positive and satisfactory.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago, I let a coworker use my card to book a hotel with Super+. Since then, Super+ has attempted multiple times to take $15 from my account. I don’t have a subscription with them, and I’ve already changed my card information. I don’t want to do it again.

  

  Business Response

  Date: 06/15/2025

  Dear Ranieka,
  
  Thank you for reaching out and informing us about your experience. We understand your concern, and we're here to assist you with finding a resolution.
  
  Super+ is an optional membership program designed to enhance your experience with benefits like cashback on purchases, earning opportunities through games and surveys, credit building, and discounts on various services. Activation of this subscription requires the customer's approval during the booking process and may have been initiated when your coworker used your card.
  
  While we haven't located a Super+ membership subscription with the details provided, if you could share the booking number or card details used, we would be delighted to ensure the membership is canceled and explore any refund options available.
  
  We value your patience and are eager to assist you. Please feel free to reach out with the necessary details or any further questions.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Sincerely,
  
  
  
  Ranieka J****

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used any of this company services. Every month they have been charging me $14.99 and I have disputed all those charges with my bank. I have replaced my card multiple times but somehow they keep finding a way to charge my new card. I did not give them my information. I do not know how they are getting my information. when I giggle this company it is a hotel booking company. I may have booked a hotel on their site but I did not sign up for a membership. If there is a membership, I've never heard of it and it's buried somewhere deep in the biking page and you would have to unclick a button that you probably didn't notice anyway. I don't know how to get them to stop charging me. I don't want whatever services they provide and I've never asked for them to charge me.

  

  Business Response

  Date: 06/16/2025

  Hi Paige,
  
  Thank you for reaching out and letting us know about your concerns. We understand how important it is to have clarity on any charges to your account, and we're here to help resolve this situation for you.
  
  The Super+ membership is an optional subscription designed to provide exclusive benefits and savings, and it requires customer approval to activate. After reviewing your account, we can confirm that the subscription started on 2024-08-22.
  
  As a one-time exception, we have processed a refund for all charges related to the Super+ membership, totaling $149.90. You can expect to see this refund in your account within the next 3 to 5 business days.
  
  We hope this resolves your concerns, and if there's anything more we can do to assist you, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Paige B*****

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company took my payment for a hotel room and the booking reservation is not available at the hotel after driving many hours on the road. I cannot contact them for what was a non refundable payment even though I am not receiving services that I paid for.

  

  Business Response

  Date: 06/15/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We understand the inconvenience you faced, especially after a long journey, and we appreciate the opportunity to assist you.
  
  We have thoroughly reviewed your case and according to our records, a refund has been processed on June 14th to your original payment method. You should see the funds reflected in your account within the next 3-5 business days, depending on your bank's processing times.
  
  We're here to ensure you receive the services you expect, and we want to make sure everything is resolved smoothly. If there's anything more we can do for you, please don't hesitate to get in touch.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gotten multiple advances from them before and never had any issues, until my advance repayment on 02/28. The app still shows my advance as unpaid and has incurred late fees. I called them on 03/02(accounting for the *** processing time) and explained the situation on how my bank has processed it, they told me to give it 5-7 business days to completely process.. I agreed. I called back on 03/10 and was told the same thing. At this point I was frustrated as I had explained that my bank has processed the payment, and there's no reason it shouldn't be cleared. I ended up sending screenshots of my bank statement showing the *** transaction as cleared. I was told to give it 3-5 business days for it to be adjusted. I called back yet again on 03/24, but this time I was told that they were in the process of switching who they banked with and that's why there's such a delay and that in 3-5 business days it should reflect as paid... I called back sometime in the beginning of April because it still shows unpaid in the app, and was told YET AGAIN, 3-5 business days, My frustration is through the roof at this point and I'm trying not to take it out on the poor employee on the other side of the phone, but I feel as a customer, my problem isn't being taken seriously, I'm pretty sure my payment got lost somewhere in between them switching banking institutions and their hoping I just give up eventually. I've called 3 separate times between April and now (06/13/25), Today I was given the SAME response, 3-5 business days and it would show my advance as paid. I'm at a complete loss of what to do, I've tried asking to speak to someone in a higher position, and I'm told that there's no one they can transfer me to, Im repeatedly told "I understand your frustration, and I've escalated your situation to a specialty team, You should get an email response in 3-5 business days"...I've not received a single email, Please help me resolve this.

  

  Business Response

  Date: 06/20/2025

  Hi  *******,
  Thank you for reaching out to share your experience with us. We appreciate your patience and are committed to resolving this matter for you as soon as possible.
  

  We have reviewed your account, and Im delighted to inform you that the payment is being processed. Please be assured that it will take 2-3 days for this to reflect in your account, and we appreciate your patience during this time.
  

  Rest assured, any fees that resulted from these processing delays are being handled. If you haven't done so already, please feel free to share any additional transaction details or supporting documents with our customer support team.
  

  Your satisfaction is important to us, and we are dedicated to ensuring your experience is seamless. We will continue to keep you updated throughout this process and thank you for your understanding and cooperation.
  

  Warm regards,
  Super.com Team