Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged multiple times for a subscription I never signed up for. I just noticed a charge today which was declined by my bank due to insufficient funds. Listed below are the charges.January 17 - $1.97 January 26 - $15.00 February 22 - $15.00 March 22 - $15.00 April 26 - $15.00 May 29 - $15.00

  

  Business Response

  Date: 07/03/2025

  Hi Seleyoun,

  Thank you for reaching out to Super.com and for bringing this to our attention. We understand your concern regarding the charges, and we'd like to provide some clarity.

  The $15 charges you noticed may be associated with our Super+ membership. This membership offers exclusive benefits, such as cashback, members-only discounts, and more, all aimed at enhancing your experience. When booking through Super.com, the best rates are available exclusively to Super+ members, and enrollment is presented as an option at checkout, only activated with your confirmation.
  

  To address your concern, we've processed a refund totaling $46.97, which should reflect in your account within the next 3-5 business days. We appreciate your understanding and patience as we resolve this matter. If you have any further questions or concerns, please feel free to reach out to us directly or via chat. Were here to help and ensure your satisfaction.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We usedsuper.com to book a reservation in pigeon Forge, ********* for a motel on June 19, 2025. We paid for the motel through super.com. we arrived at the motel, our room smelt of wet dog and cigarettes. It was unbearable to sleep in. We checked out after five minutes as there were no other clean rooms available. The hotel refunded us. But super.com has refused to refund us we had to pay foranother motel that night. if super.com has been refunded, which they have by Clarion, then why can they not refund us. It was notlike we did not try to stay there. We showed up on *** in the room was just not suitable. All I want is my refund which the motel Clarion refunded to super.com but super.com refuses to refund to me it is not a lot of money, but it is very bad business practice and I will never use this company again.

  

  Business Response

  Date: 07/05/2025

  Hi *****,
  
  Thank you so much for reaching out and sharing your experience. We truly understand how important it is to find comfort and quality during your travels, and we want to ensure you're taken care of.
  
  At Super.com, we're here to facilitate your bookings, while the hotel manages the upkeep of their rooms. Weve taken a closer look at your situation, and Im happy to let you know that we've processed a full refund of $78.40. You should see the funds returned to your original payment method within the next 3 to 5 business days.
  
  We truly appreciate your feedback and your patience as we worked to resolve this for you. If there's anything more we can do for you or if you have any questions, please dont hesitate to reach out. Were here to help and look forward to making your future experiences
  with us much better.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been placed on some subscription to your app and being charged $15.00 per month for last 3 months. I want to end any/all subscriptions and have my money refunded

  

  Business Response

  Date: 07/02/2025

  Hi Jazz, 

  Thank you for reaching out to Super.com and for giving us a try. We appreciate the opportunity to assist you and ensure everything is clear regarding your Super+ membership. 

  We want to clarify how the Super+ membership works moving forward. When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. The membership is entirely optional and is designed to offer benefits like cashback, exclusive discounts, and additional travel perks.

  Ive reviewed your account and am pleased to inform you that your Super+ membership has been successfully canceled. As a one-time exception, we've processed a refund for the 3 months you were charged, so you wont see any further charges. 

  Were committed to resolving your concerns and ensuring a positive experience moving forward. If you have any other questions or need further assistance, feel free to reach out to us directly or via chat, and we would be happy to assist. 

  Warm regards, 
  Super.com Team 

  
  

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a reservation for June 7th-9. I decided to stay an additional night . Went on Super.com website to add an additional night. It charged me for a new reservation for 3 nights. Therefore I'm being charged for two reservations the initial reservation for two nights and the second reservation for 3 nights. I was able to connect via phone with a ************** **** and she advised me to contact the hotel Days Inn by Wyndham. Days Inn by ******* advised me to contact super.com. I'm getting the run around. Now I've called Super.com ************ and the message I get is "An application error has occurred. Goodbye". Attached are the two reservations that I was billed for. The initial reservation for two nights $151.41 and $238.36 for the second reservation. I had also purchased the insurance on the initial reservation in case I needed to cancel for som unforseen circumstance. Don't get why this company is refusing to refund money that is not even theirs.

  

  Business Response

  Date: 07/02/2025

  Hi *****,
  Thank you for reaching out to Super.com and sharing your experience with us. We understand the importance of clarity with your reservations and transactions.

  After reviewing your booking, we noticed a chargeback was initiated on your account. This temporarily limits our ability to take further action until the dispute is resolved with your bank.
  When a chargeback is filed, the bank takes over all communication and resolution efforts. We provide any requested documentation to help their investigation, but cannot intervene outside of their process until it concludes. Had the dispute not been filed, we could have escalated the matter internally.

  We recommend following up with your bank for updates on the dispute. Rest assured, were here to support you and cooperate fully with the bank to ensure a thorough review. If you have any questions or need further assistance, please feel free to reach out to our team. Thank you for your understanding.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Super.com a few times previously, my last charge from them previously is in January. I no longer have an active account with them, and just received a charge from them today, July 2nd, for $14.99 I no longer have the same phone number that I used with Super.com, and do not remember what it is, and I can not access any part of the website or the phone systems to investigate this charge without access to the previous phone number, making it impossible for me to even begin disputing the charge without completely changing everything with my bank.

  

  Business Response

  Date: 07/04/2025

  Dear *******,
  
  Thank you for reaching out to us. We understand how important it is to manage your accounts efficiently, and we're here to assist you with your recent charge concern.
  
  The charge you've noticed could be related to our optional Super+ membership, which is designed to offer fantastic savings and cash rewards on travel bookings, along with additional perks.
  
  Upon our search, we couldn't locate any membership associated with the email address or contact number you provided. To expedite our assistance, could you kindly share the card details or account information tied to the account from which you noticed this charge?
  
  This will help us narrow down the source of the charge quickly and effectively.
  
  Our support team made attempts to reach out to you, but it seems there were challenges due to the change in your contact number. We truly appreciate your understanding and patience as we work through this.
  
  Please feel free to reach out to us with the requested details, and well be happy to assist you further.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I book the hotel and check out early and they never told me about the refund money that is not refunded.I checkout in 3 days and I paid for 9 Nights and they haven’t refunded me the money and making excuses and try to scam me

  

  Business Response

  Date: 07/09/2025

  Hi Talal,

  Thank you for reaching out and sharing your experience with us. We understand the importance of receiving timely information and clarity on your booking and refund processes.
  
  We've reviewed your case and have spoken directly with the hotel about your reservation. I'm pleased to let you know that the hotel has approved a refund of $267.49 for the unused nights. You can expect these funds to reflect to the original payment method within the next 3 to 5 business days.
  
  We appreciate your patience during this process, and if there's anything more you need or any other questions you have, please feel free to reach out. We're here to assist you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super + enrolled me in monthly membership without my knowledge. They did not indicate by email that I was enrolled in a subscription, and I ended up paying several months before I realized and cancelled. This is a scammy business practice that should one allowed

  

  Business Response

  Date: 07/02/2025

  Hello *******,
  

  Thank you so much for reaching out to us.

  We hope you had a fantastic hotel stay and enjoyed your experience. You may not have noticed that you signed up for our Super+ membership program during your booking. This membership offers 10% cash back on all travel bookings made through Super.com and other valuable savings and earning opportunities. It looks like the membership was cancelled on the 2025-07-02. We gone ahead and refunded your last three Super+ charges please allow 3-5 business days for the amount to reflect into your bank depending of the bank. 

  If you have any other question please do not hesitate to reach to us directly .We appreciate your patience and understanding.
  

  Warm regards,
  Super.com

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room through the super.com website. From dates jun *****. On the website upon checkout it provides you with an option to pay extra to be eligible for a refund due to any inconvenience. Well I paid extra to receive a refund just in case something came up which it did. Nonetheless I contacted super and they provided me with an application to apply for a refund which is strange if I already paid to be eligible for a refund. But after completing the application, it was declined. I had to call super again and explain to them that my application was declined then they provided me with an email that I needed to forward to the hotel, which I did. ****. I then call the hotel informing them about the email. I ended up speaking with the manager and she told me that a refund basically does not have anything to do with the hotel because they never received any money from me, super has my money. Which the manager was correct because I never checked in to the hotel because I wasnt able to make it due to a family emergency. I then explained this passionately to super and they continued to give me the run around about how they needed proof instead of calling the hotel themselves. I felt as if they thought I lied knowing I never checking into the hotel. I even went as far as asking super if they would like me to put the hotel on the line so they could speak with the manager themselves. I lost $257.90 due to this. I will not be spending careless money that I barely have all because super wont return my money due my family emergency. I have called and called super numerous times expressing this situation passionately, I have been patient and lenient. There has yet to be anything done. Nobody has tried to resolve my issue everyone Ive spoken to has continuously said in so many words that they basically just dont want to give my money back when they had no problem taking it. All I want is my money back. The money I earned and worked hard for.

  

  Business Response

  Date: 07/04/2025

  Hi Genesis,
  
  Thank you for sharing your experience with us, and for your patience during this process. We absolutely understand how important it is to resolve these matters, especially given the circumstances you've described.
  
  We have taken your feedback seriously and have escalated your case to ensure we could reach a satisfactory resolution. After speaking directly with the hotel, we're pleased to inform you that we have secured a refund for you. A refund of $233.90 has been processed to your original payment method, and you can expect the funds to reflect in your account within the next 3 to 5 business days.
  
  We truly value your understanding and hope this solution brings some relief. If you have any more questions or need further assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a room through Super.com for ****************** in ****, ****** and when I went to check in, the motel did not have a room to accommodate me. I called Super.com to get a refund and they said they would after the operator called the motel to verify. I was not issued a refund and called again a week later and they sent me an email which I replied with my voucher receipt they requested. I informed them that I will be making a complaint to BBB if I was not refunded.

  

  Business Response

  Date: 07/03/2025

  Hi ******,

  Thank you for reaching out and sharing your experience. We completely understand the importance of getting this resolved for you.

  I'm happy to confirm that we processed a refund of $71.32 for your booking. While we couldnt process the entire $79.32 due to the non-refundable enhanced refund option of $8.00 associated with your booking, please know that we're here to assist and support you. We truly value your understanding and are dedicated to ensuring your satisfaction moving forward.

  If you have any other questions or need further assistance, dont hesitate to reach out. Were always here to help and make things right for you.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just found that for the last 2 months I have been charged a $15 monthly subscription from Super.com. I have no idea how they got my credit card information but I have never even heard of this company. According to ****** this company scams people all the time by singing them up for their services by scraping their CC information somehow. This is a totally fraudulent company and there should be some sort of legal action taken. I feel bad for all of those who don't realize they are being charged, luckily I was able to catch these scammers early enough where it was only 2 charges and it was on my Credit Card so I could contact my bank. AGAIN - I have never visited this website in my life. Complete Scam.

  

  Business Response

  Date: 07/01/2025

  Hi ***,
  

  Thank you for reaching out and sharing your feedback with us. Your concerns are important, and Id like to clarify the Super+ membership for you.
  

  Super+ is an optional subscription service designed to provide valuable savings and perks. It requires direct customer consent to activate, ensuring transparency and voluntary participation. We genuinely prioritize the security of our customers information and transactions.
  

  I understand your concerns and have taken the necessary steps to cancel your membership. As a one-time exception, we have processed a refund of $31.97 to your original payment method, which should reflect within the next 3-5 days.
  Should you have any further questions or require additional assistance, please feel free to get in touch. Your satisfaction is important to us, and were here to help.
  

  Warm regards,
  Super.com Team