Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a hotel reservation at super.com 3 weeks in advance of my check-in date. I called the hotel a day prior to my check-in to clarify the room type. They told me there was no reservation under my name. I called super.com and after checking the issue the say they could not keep my reservation and they cancelled. Just like that. I had to do another booking, last minute. Spending 190 dlls more. Fraudulent business style.

  

  Business Response

  Date: 07/05/2025

  Hi Fernando,
  
  Thank you for reaching out and sharing your experience. We genuinely understand your concerns and the importance of having peace of mind with your travel arrangements.
  
  After reviewing your case, we discovered that your booking was canceled due to a discrepancy with the tariff rate at the time of reservation. To address this, we've processed a full refund of $87.72, which will be credited back to your original payment method within the next 3 to 5 business days.
  
  Your feedback is invaluable in helping us improve, and we appreciate your understanding as we work to provide better service. If there's anything more we can assist you with, please feel free to contact us.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because a simple refund of the same amount paid for the reservation  does not repair the damage of paying three times the original amount in order to get a lower quality room. The cancellation came extremely late. Moreover, thanks to my own action I avoided to get into the extreme complicated situation of traveling to a place with a reservation in my hand but not getting a room to stay. 
  
  Sincerely,
  
  
  
  Fernando V************

  

  Business Response

  Date: 07/10/2025

  Hi Fernando,
  
  Thank you for your follow-up email and for sharing more about your experience. We understand how important it is to have seamless travel arrangements.
  
  We are committed to ensuring your satisfaction and would like to offer to cover the difference incurred for your booking. To facilitate this, please provide us with your ****** details so we can process the reimbursement promptly.
  
  Rest assured, we are here to make this right and ensure your continued confidence in booking with us. If there's anything else you need or further assistance we can provide, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, June 29, 2025, I purchased a reservation via Super.com. Super.com immediately sent me a confirmation e-mail stating, Booking Successful! Your booking at ************************* in ******** is confirmed. The e-mail displayed the dates (July 3, 2025 July 6, 2025), a Confirmation Number B_19533652 and the following reservation info.: *************************, Room only, Room: Renovated Deluxe Two Double Room, Phone: ***************, Address: ***************************. The e-mail, and its attached voucher, noted, How to check-in? Simply show up at the hotel and provide them with your name: x** If you would like to print out the details, please find booking confirmation below: When my July 3rd flight was canceled and rebooked for July 4th, I called Marriott Reservations () and New York Marriott ******* directly (). Both searched my confirmation number, name, e-mail address and phone number the hotel did NOT have my reservation. It was neither sent to them nor confirmed. I called Super.com at the number listed on their website *************** and waited for 29 minutes until a person answered the phone and offered to help. After transferring me 4 times each time with significant wait time the Super.com agent hung up on me. I called the 844 number again, and was rudely and tersely told the reservation was already paid for, so theres nothing they (Super.com) could do. There was no attempt at resolution. I asked for the Marriott reservation number to see if I could call ******** again and negotiate a date change, the agent said OK, then put me on hold, then hung up. I never once requested a refund or cancellation as I understood the cancellation policy, I simply wanted to change 3 nights to 2. NOW I want a refund because Super.com charged me for a non-existent reservation then proceeded to hang up on me instead of help me. Im calling the 844 number again and have been on hold for 36:07 minutes and counting - unprofessional & unreliable.

  

  Business Response

  Date: 07/05/2025

  Hi *****,
  
  Thank you for reaching out to us and sharing the details of your experience. We understand how important your travel plans are, and we are committed to resolving this situation for you.
  
  Upon receiving your message, we immediately escalated your case for further review. After coordinating with our travel partner, I'm pleased to inform you that we have secured a refund for your reservation. We have processed a refund of $847.48, which will be credited back to your original payment method within the next 3 to 5 business days.
  
  We genuinely understand the challenges you've faced, and we want to ensure you know that your feedback is valuable in helping us improve. If there's anything more we can do for you or if you have further questions, please feel free to reach out. Were here to assist and hope to provide you with a better experience in the future.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  K. ***** ********

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unrecognized charge on my credit card statement for $15 and didnt recognize the vendor or service. It turns out, it was a recurring payment incurred from a hotel booking from months ago, where they deceptively signed me up for a service and have been charging me monthly ever since. Im generally savvy and discerning in my acceptance of terms and services, but my intention was simply to book a hotel for that night, and I had zero intentions of joining a monthly service; however, through what I feel are deceptive and predatory tactics, I was unknowingly signed up for a recurring charge that I neither wanted, nor knew I was signing up for. In looking up the charges, I came across dozens of others in my same situation. Booking a hotel can be a stressful and time sensitive process; as a father of 4, were often traveling for many hours by car or plane before we end up in a scenario where its time to stay somewhere for the night. I believe that Super+ is taking advantage of folks in that tired state, and after an exhaustive activity such as traveling (including hours of a mindless repetitive activity like driving, or flying, etc) one's cognitive state isnt at full capacity, and knowing this, Super+ is aiming to place deceptive practices like auto checking a box to enroll the customer in a service thats not explicitly the service they are trying to use. This is predatory in my view and needs to be stopped. I know that Super+ is aware of the predatory and deceptive nature of these practices, as there is not a single email or any paper trail to 1) confirm signup of the service, or 2) a billing statement, either of which would trigger a response from the customer (most likely cancelation and a refund request).

  

  Business Response

  Date: 07/04/2025

  Hi *****,
  
  Thank you for reaching out and sharing your experiences with us. We sincerely value your feedback and understand how important clarity and transparency are, especially during the hectic times that often accompany traveling.
  
  The Super+ membership is designed to offer excellent value through travel discounts, cash rewards, and various perks, but I assure you it is entirely optional. Upon reviewing your account, we found that the membership was activated during your reservation at SpringHill Suites back in February.
  
  To address your concerns, we have taken immediate action by canceling your subscription and, as a one-time exception, processed a refund of $75. You can expect to see these funds reflected in your account within the next 3 to 5 business days.
  
  We always strive to ensure our processes are transparent and straightforward, and your feedback is invaluable in helping us improve. Please don't hesitate to reach out if you have any further questions or need additional assistance.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  In addition, Id like to see the company increase their transparency and change their practices. Namely: 

  
  1. There needs to be a confirmation email confirming that the customer has signed up to, and agreed to, a recurring payment. I had no way to know what I had signed up for outside of the transaction on my credit card statement.
  2. A monthly billing statement, with an option to cancel the service.

  
  Sincerely,
  ***** **********

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a hotel reservation on super.com they clearly say in their email the refund date is july 9 for full refund if I can cancel before then. I made a modification on the same day I ordered the hotel booking on april 22 / they claim that since my modification was issued as travel credits I cant get a refund. two charges / ****** and ****** were made to my credit card no where in their literature or on email does it say that. Subsequently they are only willing to refund me the first amount of ****** they are not willing to credit me the ****** or credit it back to my credit card so basically they are ripping me off that amount

  

  Business Response

  Date: 07/07/2025

  Hi ****,
  
  Thank you for reaching out and sharing your experience with us. We understand how important it is for our customers to have clarity and confidence in their booking and refund processes.
  
  We're pleased to inform you that after escalating your case for further review, we have successfully processed refunds for both reservations. It's important that you feel assured and supported in your travel plans, and we want to ensure that you're taken care of.
  
  We appreciate your patience and understanding as we worked to resolve this matter. If you have any more questions or need further assistance, please don't hesitate to get in touch. We're here to help and support you through every step of your journey.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com enrolled me in a super+ membership with a $15 monthly charge without my consent and $1.97 at the beginning after I ordered a pizza at Vino II pizza in ********** in ***************Even when a freeze my debit card and cancelled my membership I saw they enrolled me without my consent.

  

  Business Response

  Date: 07/03/2025

  Hi Mohamed, 

  Thank you for reaching out to Super.com with your concerns and for giving Super+ a try. We understand your concern regarding the Super+ membership charges, and we want to ensure clarity on how the membership operates.

  It seems the $15 monthly charge was linked to our Super+ membership, which offers exclusive benefits such as cashback, members-only discounts, and more. We appreciate your feedback and, as a one-time exception, have processed a refund of $15 for the membership fee. I can also confirm that the membership is now canceled on our end, and you will no longer be charged any further fees. The refund should reflect in your account within the next 3-5 business days.

  If you have any questions or need further assistance, please feel free to reach out to us directly or via chat. We’re here to help and ensure your experience is seamless.

  Warm regards,
  Super.com Team

   

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23551622, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Mohamed Moumouni

  Customer Answer

  Date: 07/14/2025

  They promised to pay me within 3 to 5 business days. But nothing was paid yet. First complaint number 23551622.
  

  
  

  
  

  

  Business Response

  Date: 07/14/2025

  Dear *******,
  
  Thank you for your follow-up email. We appreciate your patience as we ensure everything is resolved for you.
  
  We've reviewed your case, and I'm pleased to confirm that we have processed the payment of $16.97 to your original payment method today. You can rest assured that the funds will be available in your account within the next 3 to 5 business days.
  
  If there's anything more you'd like to discuss or any additional assistance needed, please feel free to reach out. We're here to support you and ensure your satisfaction.
  
  Warm regards,
  Super.com Team
  
  
  

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  But if they do not refund me by Friday, I will put a new complaint again.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My card was charged without my authorization for a membership I didnt agree to. They never paid my cash back rewards from May or June 2025. I was told that I have to use a super.com card that I never recieved in order to get my cashback rewards. I wanted all of my card information removed from their site and I never agreed for them to store my information and I have no way to remove it even though I cancelled everything due to concerns about their security

  

  Business Response

  Date: 07/04/2025

  Hi Terriss,
  
  Thank you for reaching out and sharing your thoughts. We completely understand the importance of clarity and security when it comes to your accounts, and we're here to help address your concerns.
  
  Firstly, our Super+ membership is designed to provide excellent value through travel savings, cash rewards, and other exclusive perks, but it's entirely optional. It seems there might have been some confusion regarding your enrollment, and we appreciate you bringing this to our attention.
  
  Regarding the cashback rewards from May and June 2025, we've escalated this matter internally to ensure it's properly addressed. I'm pleased to inform you that we've issued Super credits totaling USD $23.08 for the bookings where cashback was missing in a one-time gesture. The credited amounts are USD $17.29 for booking B_18835565 and USD $5.79 for booking B_18889434. For future bookings, using the Super Pay card will ensure you qualify for the maximum eligible cashback.
  
  We truly value your feedback and are dedicated to making your experience as secure and rewarding as possible. Please do not hesitate to reach out if you have more questions or need further assistance.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23548577
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

  Now that I got the credits after I cancelled, they want me to sign up for a membership again to claim the rewards that they didnt reward me with until after the membership was cancel. That doesnt make sense. 8 have to pay again to recieve the rewards that I should have received when my membership was active.

  

  Business Response

  Date: 07/09/2025

  Hi ******,
  
  Thank you for your follow-up email, and for bringing this situation to our attention. We understand how important it is to have clarity regarding the rewards associated with your Super+ membership.
  
  While your Super+ membership has been canceled, I want to assure you that signing up again is entirely optional. If you choose to reactivate your membership, you can once again enjoy the benefits and rewards that come with it.
  
  We understand this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side. If theres anything else youd like to discuss or if you have further questions, please feel free to reach out. We're here to help.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23548577
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A monthly charge of $15.00 started appearing on my credit card from Super.com with no prior authorization. If there was some kind of authorization given, then it was EXTREMELY misleading and should not be allowed. I am very vigilant and read the fine print on offers, etc. and have no idea how this charge was created or authorized. There are multiple complaints online about super.com doing this to other people. I ended up have to cancel my credit card, after disputing the charge the first two months it appeared on my credit card statement, which is a huge inconvenience as this is the credit card used for multiple recurring charges and they must all be reset with the new card.

  

  Business Response

  Date: 07/03/2025

  Hi *********,

  Thank you for reaching out to Super.com and for sharing your experience with us. We understand the importance of knowing where charges come from, and we'd like to provide some clarity.

  The $15 charge you mentioned may be related to our Super+ membership. This membership offers exclusive benefits, such as cashback, members-only discounts, and other travel perks, provided to Super+ members at the best available rates. During the booking process on Super.com, theres an option to enroll in the Super+ membership at checkout, and the membership is only activated once you give your confirmation.

  We completely understand how important transparency is, and our intention is to offer valuable benefits while ensuring everything is clear. If you'd like us to review the charges or if you have any questions, please feel free to reach out to us directly or via chat. Were here to help and eager to make this right for you.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23548432
  
  I am rejecting this response because:
  

  I reviewed my browser history before lodging my complaint and there was no time that I was on super.com within the last year.  So unless I could have signed up through another website, this cannot be how I ended up with the charge.  I would like detail from the company with dates, and what was booked where this could have happened.  

  
  Sincerely,
  
  ********* ****

  

  Business Response

  Date: 07/09/2025

  Hi *********,
  
  Thank you for your follow-up email and for your diligence in reviewing your browser history. We understand your concern and are here to help clarify the situation for you.
  
  Our Super+ membership can be accessed through various platforms, including affiliates like **** and ****, among others. It's possible that the subscription may have been initiated through such a platform.
  
  As of now, we have been unable to locate any Super+ membership using the contact number and email address you provided. To assist you further, could you kindly share the last four digits of the card that was debited? This information will help us conduct a more detailed review of your case.
  
  We appreciate your patience and are committed to resolving this for you. Please feel free to reach out if you have any additional questions or need further assistance.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged multiple times for a subscription I never signed up for. I just noticed a charge today which was declined by my bank due to insufficient funds. Listed below are the charges.January 17 - $1.97 January 26 - $15.00 February 22 - $15.00 March 22 - $15.00 April 26 - $15.00 May 29 - $15.00

  

  Business Response

  Date: 07/03/2025

  Hi Seleyoun,

  Thank you for reaching out to Super.com and for bringing this to our attention. We understand your concern regarding the charges, and we'd like to provide some clarity.

  The $15 charges you noticed may be associated with our Super+ membership. This membership offers exclusive benefits, such as cashback, members-only discounts, and more, all aimed at enhancing your experience. When booking through Super.com, the best rates are available exclusively to Super+ members, and enrollment is presented as an option at checkout, only activated with your confirmation.
  

  To address your concern, we've processed a refund totaling $46.97, which should reflect in your account within the next 3-5 business days. We appreciate your understanding and patience as we resolve this matter. If you have any further questions or concerns, please feel free to reach out to us directly or via chat. Were here to help and ensure your satisfaction.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We usedsuper.com to book a reservation in pigeon Forge, ********* for a motel on June 19, 2025. We paid for the motel through super.com. we arrived at the motel, our room smelt of wet dog and cigarettes. It was unbearable to sleep in. We checked out after five minutes as there were no other clean rooms available. The hotel refunded us. But super.com has refused to refund us we had to pay foranother motel that night. if super.com has been refunded, which they have by Clarion, then why can they not refund us. It was notlike we did not try to stay there. We showed up on *** in the room was just not suitable. All I want is my refund which the motel Clarion refunded to super.com but super.com refuses to refund to me it is not a lot of money, but it is very bad business practice and I will never use this company again.

  

  Business Response

  Date: 07/05/2025

  Hi *****,
  
  Thank you so much for reaching out and sharing your experience. We truly understand how important it is to find comfort and quality during your travels, and we want to ensure you're taken care of.
  
  At Super.com, we're here to facilitate your bookings, while the hotel manages the upkeep of their rooms. Weve taken a closer look at your situation, and Im happy to let you know that we've processed a full refund of $78.40. You should see the funds returned to your original payment method within the next 3 to 5 business days.
  
  We truly appreciate your feedback and your patience as we worked to resolve this for you. If there's anything more we can do for you or if you have any questions, please dont hesitate to reach out. Were here to help and look forward to making your future experiences
  with us much better.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been placed on some subscription to your app and being charged $15.00 per month for last 3 months. I want to end any/all subscriptions and have my money refunded

  

  Business Response

  Date: 07/02/2025

  Hi Jazz, 

  Thank you for reaching out to Super.com and for giving us a try. We appreciate the opportunity to assist you and ensure everything is clear regarding your Super+ membership. 

  We want to clarify how the Super+ membership works moving forward. When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. The membership is entirely optional and is designed to offer benefits like cashback, exclusive discounts, and additional travel perks.

  Ive reviewed your account and am pleased to inform you that your Super+ membership has been successfully canceled. As a one-time exception, we've processed a refund for the 3 months you were charged, so you wont see any further charges. 

  Were committed to resolving your concerns and ensuring a positive experience moving forward. If you have any other questions or need further assistance, feel free to reach out to us directly or via chat, and we would be happy to assist. 

  Warm regards, 
  Super.com Team