Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to an unexpected health emergency, I worked to help my parents cancel a non-refundable reservation on Super.com. We understood that it was booked as a non-refundable, but when I called and explained the situation on 6/22/25, I was told that an exception could be made and a full refund provided with written approval from the hotel. The agent I spoke with over the phone, ****** followed up with an email stating exactly what was needed to process the refund.If you look at the attached file (6-22-25 Request for Documentation) youll see the email I received from ***** documenting that phone call. The second attached file (6-23-25 Request for Cancellation Approval) includes all of the requested information plus written approval from the *********** hotel manager, ****** ******. Sameer had called Super.com on our behalf and worked with a different agent named **** It has now been almost a month since we were promised a refund by Super.com and provided all of the requested documentation. I assumed that the refund was in work (I understand that it takes time to process to a credit card), until I received an automated email on 7/18/25 telling me that super.com had not yet received a response and therefore, the conversation was being closed.When I responded with copies of the prior correspondence, I was told that there was actually a one night penalty fee and therefore, no refund would be given.I feel like I have been completely given the run-around and do not wish to continue. I hope that the BBB will be able to get this message to the right person at Super.com who will understand the commitment made to me and process the refund.

  

  Business Response

  Date: 07/23/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. We truly understand the importance of clear communication, especially during important moments, and we appreciate your patience as we work to address this situation.
  
  I want to let you know that we have escalated your case for further review, and Im pleased to inform you that we have processed a refund of $493.90 to your original payment method. You should see the funds reflected in your account within the next 3 to 5 business days.
  
  Your satisfaction and trust are important to us, and we are dedicated to ensuring your experience with us continues to improve. If there are any further questions or if there's anything else we can do to assist you, please dont hesitate to reach out. Were here to help and support you in any way possible.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : 07/22/2025
  Amount I Paid : 50.95
  What was supposed to be provided : A ***** room for one night
  What the nature of the dispute is: App lied and said deposit was $50 when I got to the hotel the owner tells me it’s $100 deposit and then support tells me to ask the owner for a letter of confirmation that I did get and they still refuse to either give me my money back or find another hotel room in my area.

  

  Business Response

  Date: 07/23/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We genuinely understand the importance of clear and accurate information and appreciate the opportunity to address your concerns.
  
  We have escalated your case and spoken directly with the hotel regarding the deposit discrepancy. However, we have not been able to secure a refund at this time. If you're able to provide written confirmation from the hotel approving a free-of-charge cancellation, we would be happy to revisit your case and explore further options.
  
  We understand this may not be the resolution you were hoping for, and with this response, we consider the case closed from our side. Should you have any further concerns, we recommend continuing to work directly with the hotel.
  
  If you have any more questions or need additional assistance, please feel free to reach out. We're here to provide support where we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they never provided me the room or my money back, which is technically stealing. I also did go to the hotel and provided their customer service the letter of cancellation that the owner of the ***** gave me. So if they will not be giving me any credits or my money back I will have to take this matter to small claims court. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 07/25/2025

  Dear ******,
  
  Thank you for your follow-up email and for keeping us updated on your situation. We genuinely appreciate your patience as we work through this matter.
  
  We have conducted a thorough investigation regarding your booking. The image you provided of the document from the hotel was reviewed, but it doesn't qualify as official documentation under our verification standards. To process a refund, we need documentation such as scanned or electronic copies from relevant authorities like the hotel, officially certified documents from recognized institutions, or digital copies of notarized documents. Unfortunately, handwritten notes cannot be accepted as they don't meet these standards.
  
  We reached out directly to the hotel to confirm the cancellation; however, they have denied the request for a refund. We truly understand your position and desire for a resolution. While we appreciate your efforts, this may not be the resolution you were hoping for, and this is our final response. We are considering this case closed from our side. Should you have any further concerns, we recommend continuing to work with the hotel directly.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The Owner of the ***** lied and gave me that hand written document when I tried to ask for the certification of cancellation, now it’s not being accepted as a verified document. That’s fine see ya in court. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Woke up to Super+ charging my card multiple times to get a $15 subscription off of it never been, nor heard of this business until today.

  

  Business Response

  Date: 07/25/2025

  Dear ******,
  
  Thank you for reaching out to us and sharing your concerns. We understand how unexpected charges can be surprising, and we're here to assist you in resolving this matter.
  
  The Super+ membership is an optional subscription designed to offer exclusive access to discounts, cashback, and other benefits, aimed at enhancing your travel experiences. Upon review, we weren't able to immediately locate the membership using the provided contact information, so we've taken extra steps to ensure everything is handled properly.
  
  I'm pleased to let you know that our support team has cancelled your Super+ membership to prevent any future charges. Although Super+ membership fees are typically non-refundable, we've made a one-time exception and processed a refund for all charges totaling $45. You can expect these funds to be reflected in your original payment method within the next 3 to 5 business days.
  
  If there's anything more you need or if you have any questions, please don't hesitate to reach out. Were here to support you and ensure your experience with us is a smooth and positive one.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earned $25 in rewards. Applied for card to withdraw rewards.Took two weeks past what it was supposed to to approve me for card,still getting the run around,can't withdraw rewards after spending money on there products.

  

  Business Response

  Date: 07/22/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. I appreciate the opportunity to provide clarity and assistance regarding your ******** account and rewards.
  
  I'm pleased to inform you that your SuperPay account has been activated, and you can now access your virtual card instantly by logging into the app. This card can be used online for your convenience. Additionally, a physical card should arrive at your registered address within approximately 7-10 days.
  
  If you haven't received your physical card or continue to experience any issues, please feel free to contact our customer support team. They can promptly arrange a replacement card if necessary.
  
  It appears that your account was under review, which may have caused some delay in the activation process. Rest assured, everything should now be in place for you to enjoy the benefits and redeem the rewards youve earned.
  
  Should you have any further questions or require additional assistance, please do not hesitate to reach out. We're here to help and ensure your experience with us is positive and seamless.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ****, Im a retired nurse.On May 26, 2025 I checked out of *************** in ************************ and I thought I had another reservation with *************** in *******, ** from May 26 to 29 upon my arrival. I was happy. I got a great price for the hotel for the four days and when I was ready to check in, they told me oh no, you dont have a reservation so I show her The reservation and then she checks and she says oh thats back in in *********. I said I just left ********* said I wouldnt rebook the same hotel she says let me see what I can do. She tried but they told her I needed to call super.com. I get customer service on the phone and he basically told me you gotta deal with the hotel. I am out of $176.92 my bank tried to collect it and they reverse the charges again I paid but I did not stay at *************** in ************************ after May 26, 2025 I feel like Ive been scammed because you have to check in and check out. I never checked in and I never checked out in ********* **************. On May ******* to May 29, 2025 At the ********************** which is on record.

  

  Business Response

  Date: 07/29/2025

  Hi *****,

  Thank you for reaching out to us and sharing your experience. We appreciate your patience and want to address the situation you encountered with your reservation.

  We understand that you were expecting a reservation at ************* & Suites By Wyndham in *******, **, but upon arrival, it was discovered that the reservation was at the *********, ** location. I want to reassure you that your case has been escalated to our internal team, and they have thoroughly reviewed and investigated the details. We found that the reservation on our platform was made for ************* & Suites By ***************************************** North from May 26th to May 29th under non-refundable and non-amendable terms, per your request and confirmation. This means that we rely on the hotel's discretion for any refund approval. It appears that the previous dispute was resolved in our favor by the payment institution for this reason.

  We have taken steps to address the issue by reaching out to our travel partners to initiate refund negotiations with the hotel, and we are currently awaiting their response. Please be assured that our team will promptly inform you as soon as we receive an update on this matter.

  Thank you for your understanding and patience. If you have any additional questions or need further assistance, feel free to reach out to us at any time.

  Warm regards,
  Super.com Team

  
  

  Customer Answer

  Date: 07/29/2025

   ID ********
  

  I have spoken to super.com and they tell me the same thing they are waiting for the hotel to respond. I spoke to the hotel. The hotel has no record of me being there staying there or even checking in there on May 26 to the 29th, 2025 they told me to contact the billing office. I contact ******** hotel billing office. They also have no record of being given any money for my stay at the *************** in *********, **************, so wheres the money? No one stayed at the hotel they didnt get paid so why would super.com act like the hotel is holding up the money when they are the ones who received the money. My Bank was waiting on a response from me which I didnt receive the letter so they thought I canceled my dispute. Typically when you cancel the dispute, the bank wont let you reopen that dispute only on appeal so I felt like Im kind of stuck with their decision until I was told I could make an appeal. Being that I never canceled the disputeI the case is in appeal with my bank now. super.com told me if my bank ask for the money again they wont reverse. Super.com. Need to pay me my $176.92. They got millions what is the problem I heard over and over again from reviews how super.com Isnt good at refunding money back to the customers.

  

  Business Response

  Date: 07/30/2025

  Dear *****,
  
  Thank you for following up and sharing your concerns with us. We appreciate your patience as we continue to address your case.
  
  We want to reassure you that we're actively working to find a solution to your situation. We have reached out to the hotel and our travel partners, and we are currently awaiting their response to move forward with securing a refund.
  
  Please know that our support team is committed to keeping you informed. We will reach out to you promptly once we receive a resolution from our travel partners.
  
  Thank you for your understanding and patience. If you have any additional questions or need further assistance, please dont hesitate to contact us.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/04/2025

  Good Day S, Shyan. Im hoping you can press them for immediate recovery of my funds through their banking system. 
  

  
  

  Customer Answer

  Date: 08/04/2025

  I will also take credit towards a hotel stay which I travel frequently.
  

  Sent from my iPhone

  
  

  

  Business Response

  Date: 08/05/2025

  Dear *****,
  
  Thank you for your continued patience and communication regarding your reservation issue. We truly appreciate the time you've taken to keep us informed throughout this process.
  
  After diligently working with our travel partners and reviewing all aspects of your case, we have received an update concerning your booking at ************* & Suites By ***********************************************. Our team has been informed that,  we have not been able to secure a refund or a complimentary cancellation from the hotel.
  
  As a third-party booking platform, we facilitate reservations based on the terms set by our hotel partners and do not have the authority to override their decision.
  
  We understand this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side. If there is anything else we can do to assist you in the future, please dont hesitate to reach out.
  
  Thank you once again for your patience and understanding during this process.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/06/2025

  I guess I have to go to higher measures against this company because this is some ripoff fraudulent stuff.

  Sent from my iPhone

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know how much they took and how they got my Bank account number because I never heard of this place before! Until now! I want them to replace all the took and extra money for food and my room that I am paying for! Because I have to pay 35 yet for the room! And running out of food! Two packages of ramen noodles and peanut butter and I have to drink only water! Where is this love people are showing me!

  

  Business Response

  Date: 07/22/2025

  Dear ****,
  
  Thank you for reaching out to us and sharing your concerns. We appreciate the opportunity to clarify the situation for you.
  
  The Super+ membership is an optional subscription designed to offer various benefits and savings that enhance your experience with us. It typically requires explicit confirmation during the sign-up process.
  
  To ensure no future charges are incurred, we have cancelled your Super+ membership. While Super+ membership charges are typically non-refundable, we have, as a one-time exception, processed a refund for the total amount of $31.97. You can expect the funds to reflect in your original payment method within the next 3 to 5 business days.
  
  If you require further assistance or have any additional questions, please feel free to reach out. Were here to support you and ensure your experience with us is a positive one moving forward.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an unauthorised transaction on my account to the amount of $15.00 after using the app to book accommodation. I have not and did not join the membership and did not agree to any subscription or charges. The date of the transactions was June 30th 2025. I would like to make sure that I don't get charged again and would like a refund because there is no way I would have signed up for this.

  

  Business Response

  Date: 07/22/2025

  Dear ********,
  
  Thank you for reaching out and sharing your concerns with us. We appreciate the opportunity to clarify the situation and assist you further.
  
  It appears that the $15 charge was related to the Super+ membership, which may have been inadvertently activated when booking through Super.com. This membership is designed to ensure you lock in the best available rates and provides additional perks like cash back on travel, cash advances, and other earning opportunities. The Super+ membership is optional and requires explicit confirmation at checkout.
  
  I want to assure you that the membership has been cancelled, and we've made sure you will not incur any further charges. While Super+ membership charges are typically non-refundable, we've processed a refund of $15 as a one-time exception. You can expect the refund to be reflected in your original payment method within the next 3 to 5 business days.
  
  If you have any further questions or require additional assistance, please feel free to reach out. Were here to support you and ensure your experience with us is positive moving forward.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Today I found a $15.00 charge on my bank account from my debit card. I have had no contact with this company. I had to cancel my card and now I need to wait for the transaction to file a dispute. Ive read online that this is a huge scam company.

  

  Business Response

  Date: 07/22/2025

  Dear ****,
  
  Thank you for reaching out to us and sharing your concerns. We genuinely appreciate the opportunity to clarify things for you and assist in resolving the issue.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits and savings, aimed at enhancing your experience with us. It typically requires explicit confirmation during the booking process for activation.
  
  I have canceled your Super+ membership to ensure no further charges will be applied. While membership charges are usually non-refundable, were happy to process a refund of $15 to you. Given that your card has been canceled, we would be grateful if you could provide us with ****** details or alternative card information to facilitate the refund.
  
  Please feel free to reach out if you require further assistance or have any additional questions. Were here to help and ensure your experience with us is positive and seamless.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a hotel through their website on 4/13/25. There was no indication I was signing up for a membership when going through this entire booking process. After looking at my statement I saw that I have three monthly charges for $15 each on my credit card totaling $45. When I called their customer service on 7/21/25 they refused to refund me and said to dispute the charges with your *********** The representative I spoke with was Tussar Gaikwad and he refused to connect me with a supervisor.

  

  Business Response

  Date: 07/22/2025

  Dear *********,
  
  Thank you for reaching out and sharing your experience with us. I understand how important clarity is when it comes to financial transactions, and I appreciate the opportunity to address your concerns.
  
  The Super+ membership is an optional service designed to enhance your travel experience by offering benefits such as discounted rates and cashback opportunities. It requires explicit confirmation at the time of booking to ensure that our customers are choosing to opt in.
  
  We have cancelled your Super+ membership per your request to ensure no further charges will occur. While Super+ membership charges are typically non-refundable, I'm pleased to inform you that we've made a one-time exception. A refund of $45 has been processed to your original payment method, and it should appear on your statement within the next 3 to 5 business days.
  
  If there are any further questions or if you need additional assistance, please feel free to reach out. Were here to help and aim to ensure your experience with us is positive moving forward.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although more should be done to stop such predatory and underhanded practices.
  
  Sincerely,
  
  ********* ****** Iii

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for a hotel stay on 7/18/25. I choose the nonrefundable and no insurance because I was on my way to the hotel. I get the confirmation and it had a different date sat 7/19/25. I immediately contacted super.com thru chat I tried to call but I was on hold for 20 mins and no answer so I had to chat I asked for my reservation to be modified for today the 18th. They refused. Had me going to the hotel and asking the hotel knowing thr hotel would say no. Because the hotel is right they didnt make the reservation its the company that made the reservation not the hotel they said the company will not pay them.. I told super.com this and they told me they would only refund me if the hotel wrote a letter saying they would refund. That itself is crazy. I never wanted to cancel the check in just modify the date. I will never use this company and I will encourage others to watch out using this company. I want my money back since I never checked into the room due to the company not modifying the reservation.

  

  Business Response

  Date: 07/22/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. We appreciate your feedback and the opportunity to address your concerns.
  
  We strive to provide our customers with the best possible rates, which is why our bookings are typically non-refundable and non-amendable. After escalating your case and speaking directly with the hotel, we learned that a refund cannot be issued for this booking at this time.
  
  However, if you can secure written confirmation from the hotel approving the refund, we would be more than willing to revisit this case and explore any further options available.
  
  We understand this may not be the resolution you were hoping for, and with this, we consider the case closed from our side. Should you have any more questions or require additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23628909
  
  I am rejecting this response because: The hotel would have never had to refund if your compnay would have just modified the reservation. Your company had the opportunity to fix the problem and your company and the hotel would have been able to keep the money and I would have been able to stay at the hotel. But your compnay refused to assist. So now everyone lost. Your company changed the date because I did not pay the extra 10 for insurance. Your company was notified before anything. I tried to have the problem corrected but your company REFUSED to assist. And your company KNEW the hotel could not modify the reservation because the reservation was not made with the hotel it was made with your company! Refund my money and call me. Your company has not contacted me as I asked instead you responded back to the bbb and not reached out to me. Because your company knows YOU are in the WRONG.  Refund my money and contact me back. YOUR COMPANY SHOULD HAVE ASSISTED WHEN I REACHED OUT AND YOU WOULD NOT HAVE A COMPLAINT. I WILL ALSO BE POSTING THIS ON SOCIAL MEDIA 
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 07/23/2025

  Dear *******,
  
  Thank you for your follow-up email and for taking the time to express your concerns. We genuinely appreciate your feedback and the opportunity to address the situation further.
  
  We have carefully reviewed your reservation and previously communicated our policy regarding non-refundable and non-amendable bookings. After discussing the matter with the hotel, they informed us that a refund cannot be issued for this booking at this moment.
  
  We understand your concerns, and as mentioned earlier, if you can obtain written confirmation from the hotel approving a refund, we would be more than willing to revisit this case and explore any options available.
  
  While this may not be the resolution you were hoping for, we have completed the review from our side and consider this case closed for now. Should you have any more questions or need additional assistance, please feel free to reach out to us. We remain here to support you in any way we can.
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23628909
  
  I am rejecting this response because:
  This is a generic response. You did not address any concerns. I have yet to receive any call any email from your company at all. All I get is a generic responses from your company. As if you dont care for your customers. 

  I will never use this company and i will dispute this with my credit card company and also file other complaints against your company due to your genric responses and not reaching out to me at all. 
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 07/24/2025

  Dear *******,
  
  Thank you for reaching out again and sharing your concerns with us. We truly value your feedback and understand how important it is for your concerns to be addressed personally and directly.
  
  We've taken the time to thoroughly review your reservation and shared our policy regarding non-refundable and non-amendable bookings. After discussing the matter with the hotel, we determined that a refund couldn't be processed at this time. Our aim is to offer the best support possible, and your feedback is invaluable in helping us improve.
  
  If you manage to secure written confirmation from the hotel approving a refund, we'd be happy to revisit the case and explore any further options available.
  
  While this might not be the outcome you were hoping for, we've completed our review and consider this case closed from our side. We're here to assist you with any future questions or needs you may have.
  
  Thank you for reaching out to us, and please know that were committed to supporting you in any way we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23628909
  
  I am rejecting this response because: and again the same generic message. No one has yet to reach out to me. Just thru bbb. At the time of the check in it was not a refund issue.  It was a modify issue. The hotel does not even have my reservation. So can you even prove you paid the hotel. They DO NOT HAVE A ANY PREVIOUS RESERVATIONS IN MY NAME even after I provided the confirmation number. Your company is a scam. And I will do EVERYTHING TO EXPOSE YOUR COMPANY 
  
  Sincerely,
  
  ******* ****