Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17, 2023, made booking reservations online with Super.com for 2 nights Oct 20, 2023-0ct 22, 2023 at ***************************************** **. paid in advance. Booking # B_11635097. Upon checking in 10/20/23 15:00 pm was told that the hotel did not accept Locals even though the signposted "High desert residents $200 cash deposit required no exceptions" I Was told not accepting locals due to vandalism, property damage, and high drug use on premises, clerk stated they wanted to weed out the undesirable guests then they showed me a sign that said " ********** is privately owned management reserves the right to rent room/service to anyone. The hotel refused to honor the reservation. I contacted booking agent Super Travel and was told in order to initiate a refund for $111.65 I needed to get hotel permission for a refund(i.e., a written statement from authorized personnel at the hotel with the hotel's approver's name and position). and submit to ************************ After reviewing the written approval and determining it is valid we can process and negotiate for your refund. Super 8 hotel personnel refused to submit documentation to me or Super.com Expecting a resolution with the help of your intervention on my behalf.

  

  Business Response

  Date: 11/27/2023

  Hi ******,

  Thank you for reaching out to us about your reservation B_11635097 at the ********************************************************

  We sincerely apologize for the challenges you faced with your reservation.

  It's important to note that in the travel industry, certain situations beyond our control *** arise as a third-party booking site. However, we've implemented procedures to minimize any negative impact as much as we can.
  
  Our Support team is currently working on your case and a representative will follow up with you shortly.
  
  
  
  

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room for three nights on 10/17/2023 through Super.com. When arrived to hotel for my own safely and to avoid further discriminatory behavior from their agent I couldnt stay there and immediately found alternative accommodations in another hotel across the street from the originally booked hotel.Immediate I called Super.com and they understood the situation. Super.com supervisor (*******************) sent me an email giving me instructions on how to request my refund even when the room I booked was non refundable on the basis of one time courtesy for being a valued customer.That was when the nightmare began. After I reached to the hotel directly, received their written documentation accepting my cancellation due to the previously stated issues, I forward the documentation to Super.com as instructed by *******************. Every time I called to get sn update for 30 DAYS, they were always READING FROM THE SAME TRAINING SCRIPT (1) we apologize for the delay getting your refund processed (2) there is a ticket already created and a member of our service team will get back to you today - they never did Total 12 frustrating phone calls and no refund Today I received a generic email indicated they have tried to negotiate with their business partners but they could not provide me the refund. PLEASE REMEMBER THE ***** ACCEPTED MY CANCELATION IN WRITING AND SUPER.COM HAVE STALLED THIS MATTER FIR 30 DAYS. Please help!!!

  

  Business Response

  Date: 11/27/2023

  
  Hi ********,

  Thank you for reaching out to us about your reservation B_11636601 at the ****************************************.

  
  We sincerely apologize if you did not feel welcome during your experience at the property. Your comfort and satisfaction are of utmost importance to us.

  We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies.

  We have received the documentation of your cancellation, and we appreciate your proactive approach in securing this. However, we need to confirm the hotel's approval explicitly for a refund. The provided document does not specify whether the cancellation allows us to issue a refund. We are actively working to clarify this with the hotel management.

  
  Additionally, we acknowledge the frustration caused by the 30-day delay and multiple phone calls. We will address this matter with the involved agents for coaching to ensure a smoother process in the future.
  Please stay tuned for updates. As soon as the hotel manager confirms the refund, we will promptly communicate the resolution to you.
  Thank you for your patience and understanding.

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20883948
  
  I am rejecting this response because:  please note that if I have accepted this response that automatically would have close my complain with the Better Business Bureau while Super.com team HAS NOT RESOLVED this issue.
  
  

  I am ENCOURAGE by their commitment to finally reach out on that EXTRA STEP they are pursuing with the hotel to confirm and issue my refund, FINALLY

  I have done what I was asked to do and hope that finally Super.com does what they needed to do once I submitted the request documentation more that 40 days ago and after more than 12 phone calls to their team.

  I hope I can hear from them again soon, they issue the full refund and that we can close this frustrating matter. before pursuing other legal avenues available to me while trying to resolve this matter.

  Again, THANK YOU to everyone that is working to make this right finally.

  HOW SOON WOULD I HEAR FROM SUPER.com?  

   

  
  Sincerely,
  
  ********************************

  ************

  

  Business Response

  Date: 12/07/2023

  Hi ********,
  
  Thank you for reaching out to us again regarding your reservation B_11636601 at the ****************************************.
  
  We are happy to inform you that a full refund was processed on November 28 and it usually takes 3 - 5 business days for it to reflect. We have enclosed the proof of refund for your reference. 
  
  Thank you for your patience and understanding.

  Regards

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  B_12043000 I booked the fern ********** I get to the hotel they are saying the booking is for a different hotel The beacon.The super.com.customer care is telling me it is closed hotel. But the hotel is still.ope.

  

  Business Response

  Date: 12/01/2023

  Hi *****,
  
  Thank you for reaching out to us about your reservation .B_12043000 at the ************************ ********.
  
  We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.    
  Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible.
  We greatly appreciate your patience while our team works diligently to resolve this matter.

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a hotel room at the Holiday ************************** ******* for Oct 26 to Oct 27 (Confirmation number: B_11766332) and when I arrived at the hotel, they told me that Super.com did not issue a prepaid **** and I would have to pay again. I paid again and after talking to 3 different unhelpful customer service agents at ********************, they instructed me to file a refund request with a copy of the receipt from the hotel and I'd be issued my refund after 72 hours. I made the request on Oct 27th and it is now Nov 15th and have still not received my refund. Looking at the history of complaints on the BBB for Super.com, I could see the issue has happened in the past for the same exact hotel.I just want my money back, this is ridiculous how long I'm waiting and there should be interest accrued for the time that my money is being help by Super.com. Will never be using this company again, very unlawful and shady, they will probably respond to this with a generic message without any actual resolution like they have for the other complaints made about them at the BBB.

  

  Business Response

  Date: 12/01/2023

  Hi ******,
  
  Thank you for reaching out to us about your reservation B_11766332  at the Holiday ***************** & Suites Hampton South-Seabrook, An IHG *******************text="true">For context, our hotel rooms are sourced from different partners including Expedia, Booking, Priceline as well as wholesalers to get you the best rates, and what makes us special is our access to exclusive deals.
  Please understand that, as a third-party booking site, certain incidents beyond our control *** occur in the travel industry. However, we've implemented procedures to minimize such negative impacts.

  We understand that you are concerned about the possibility of being misled, and we want to assure you that this was not our intention. We are truly sorry that your experience did not meet your expectations.
  We can assure we are a legitimate company that has been featured in many reputable publications, including **************** Forbes, New *********** SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
  
  We are also sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we *** have inconvenienced you.

  Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible.

  We greatly appreciate your patience while our team works diligently to resolve this matter.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/7/2023 I booked a hotel stay through Super.com. I get to the hotel to check in the lady and man at the front desk simply said we dont do business with that booking site I showed her my reservations she continued to say they dont do business with that booking site. I sat in the lobby calling Super.com customer service. It was told they would contact the hotel. ***** mins later I call back. Same thing well call the hotel than call you back. Another ***** no call back. Im sitting in the lobby still just waiting hoping they would fix this. I live in ******. I was visiting sac needed a place to rest till my flight departed the next day. So I sat there and waited. Looking like a fool. When I realized it was going on 4 hours I called back. Same ole same lies. I took a Uber to ****************** slept there till my flight departed. I get home in ******. Its 8pm when they finally call me back asking how was my stay?! What? My stay at the airport?. Was told I would get a refund because the hotel also told her that they dont do bookings with super.com. Which is odd because they are still selling rooms. Was told I would be refunded. Didnt hear anything so I disputed and they denied the chargeback claiming I cancelled my booking when they know it is a lie. This company took my money was unable to fulfill the service then lied on me just so they could keep my money. How low can you company be that you have to scam regular ***** pinching folks like me. Just sad! But I want my money.

  

  Business Response

  Date: 11/24/2023

  Hi *******,
   
  Thank you for reaching out to us about your reservation B_11503976.
  
  We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.  
  
  We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on,  any resolution or updates must continue through your financial institution. 
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
  
  Regards,

  Customer Answer

  Date: 11/26/2023

   
  Complaint: 20871439
  
  I am rejecting this response because: you lied. I did not cancel. I showed up to the hotel. The front desk agent asked for my itinerary I gave it to her, she then proceeded to say the hotel does not do business with Super.com. 
  I contacted your customer service while still in the hotel lobby, was told my call would be escalated and that I would *** a call back! Never got a call back I stayed in the hotel lobby for 3hours and did not hear back from customer service. I left the lobby and went to airport to wait for my flight which departed 11am on Sunday. When I get home. **************** finally called back asking how was my stay really my stay at the airport was horrible, your customer service was horrible. The way you are responding to my claim is horrible! I NEVER CANCELED AND YOU KNOW THIS. YOU COMPANY SCAMMED ME OUT OF $227.selling a booking that I could not use and is refusing to refund my money. No type of accommodations was offered. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/07/2023

  Hi *******,
   
  Thank you for reaching out to us again.
  
  We are sorry for your experience. As mentioned before, since you've initiated the chargeback process, from now on,  any resolution or updates must continue through your financial institution. 
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
  
  Regards,

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20871439
  
  I am rejecting this response because: The business is lying.i have the statement you gave to my financial institution claiming I cancelled. Which is a complete lie.the hotel dont do business with your fraud company. Yes the hotel was operating for business just not business with your company and you know that? How many successful bookings have you had with that hotel? Before or after 10/07/2023? Probably none. The fake reviews you guys pay people to post on your behalf is sickening. Karma always comes knocking at the doors of those whose wrong people.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reserved a room at Days Inn **********, ** B_11585786, the rooms on the Super.com website make the facility look fantastic. We checked in, dried blood on the wall, room was hot with no AC, AND, they had bed bugs...we did not stay either night and I requested a refund, but neither business will proceed with that. One business says to contact the other.

  

  Business Response

  Date: 11/24/2023

  Hi ******,
   
  Thank you for reaching out to us about your reservation B_11585786.

  We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. Its their role to make you as comfortable as possible!
  
  In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.  
  
  We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on,  any resolution or updates must continue through your financial institution. 
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
  
  Regards,

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Snaptravel / SuperTravel / SnapCommerce / Super.com I tried to cancel a booking the very day I accidently booked it.The next day I tried emailing, texting, and also calling and no one would respond.I have tried to make contact on different days and times, and the above company/ies never responded to any of my messages until I finally had to contact PayPal and report the problem there. ONLY then did ************************************* respond and said I would have to contact the Hotel. Super.com has stated they will NOT refund the money.I did make contact with the Hotel Chain that oversees **************** (where I accidently booked a reservation and then cancel the next day) / ********************** / and the *********** ************************** that purchased these smaller hotels. They are jointly sending me a certified letter stating they have on recorded that I made and then canceled my reservations and they never received ANY money from the transaction nor any money from Snaptravel / SuperTravel / SnapCommerce / Super.com. Their records show that I never stayed at their ********** did they ever received any money, but the transaction was canceled.I am sending a certified letter to Super.com headquarters' stating I will be filing suit if refund and damages are not made within the next 20 days. But because of their misrepresentations, I am reporting this transaction to BBB.

  

  Business Response

  Date: 11/24/2023

  Hi *****,
   
  Thank you for reaching out to us about your reservation B_9995806.
  
  We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.  
  
  We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on,  any resolution or updates must continue through your financial institution. 
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
  
  Regards,

• Initial Complaint

  Date:11/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2023 I used super.com to book a hotel in ********** and Super.com took my payment but never added funds to the the virtual card for the booking of my room , after days of speaking to poor customer service which had bad communication skill I'm still waiting for a proper response from this online scam company for a refund. Please advice

  

  Business Response

  Date: 11/24/2023

  Hi *******,
   
  Thank you for reaching out to us about your reservation B_11701026.
  
  We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.  
  
  We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on,  any resolution or updates must continue through your financial institution. 
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
  
  Regards,

  Customer Answer

  Date: 11/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday November 9th 2023 Super.com had took 15 dollars out of my debit card I called them when I saw the transaction to get my money back they didn't issue me a refund I called back on November 13th 2023 to see what is going on and why I didn't get my money back yet and they said they didn't issue it or knew about it so they reissued it and they said I won't get my money back until 5 days later this shouldn't of happened.

  

  Business Response

  Date: 11/24/2023

  Hi ********,

  Thank you for reaching out and flagging the $15 charge that your incurred. We apologise if there has been any misunderstanding. Please note the charge is because you chose to opt for our Super+ Membership. 

  If you require assistance with a Super Pay product please don't hesitate to contact our Support team by calling at **************, Monday-Friday from 8 AM to 7 PM EST. You can send an email at: ********************!

  Regards

  Customer Answer

  Date: 11/24/2023

   
  Complaint: 20867948
  
  I am rejecting this response because:
  I didn't opt to sign up for your membership i only wanted my money back because I didn't agree to anything and sign up for your services and I think it's garbage you don't want to send me my money back when I have been trying and calling you to get my money back but you are stuck saying id get my money back in 3 to 5 business days for almost a month now which is garbage please fix your system also it takes me 1hr to get a hold of someone when I call you which is also garbage 
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 12/06/2023

  Hi ********,

  The membership does come with various benefits, however, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.
  
  To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
  ***********************************************************************************************************************
  
  Alternatively, you can contact our dedicated team. at ***************, available Monday through Friday, from 8 AM to 7 PM, EST, or by sending an email at email ********************. 
  
  We're here to assist you in the best way possible.

  Customer Answer

  Date: 12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hotel reservation for 3 nights online with Super.com, total $681.66 Hotel couldn't find my reservation due to computer glitch making and canceling several attempts at making reservation.Hotel couldn't find my reservation upon check-in due to no name being on the final reservation.I had to pay out of pocket for a new reservation with the hotel on-site.I have submitted documents for review with super.com over 2 weeks ago and have called them several times requesting an update. ************************ tell me that someone will call me back within the hour, but nobody ever does.Their website says that disputes will be handled within 72 hours.I have lost faith that they are a reputable company and I believe that they are ignoring me hoping that I will give up.Please help.

  

  Business Response

  Date: 11/24/2023

  Hi *******,
  
  Thank you for reaching out to us about your reservation.
  
  We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.  
  
  We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on,  any resolution or updates must continue through your financial institution. 
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
  
  Regards,

  Customer Answer

  Date: 11/25/2023

   
  Complaint: 20867478
  
  I am rejecting this response because: I gave you weeks to respond to me, making several phone calls only to be ignored. It has only been since I got the BBB and my bank involved that you have made an effort to respond to me.

  I will be satisfied after you confirm with me that my financial institution will indeed receive a full refund for your mistake of not attaching a name to my reservation. I want that in writing from you.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/06/2023

  Hi *******,
  
  Thank you for reaching out again. 
  
  As explained earlier, since you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.  
  
  We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on,  any resolution or updates must continue through your financial institution. 
  
  We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
  
  Regards,

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20867478
  
  I am rejecting this response because:

  I would like this case left open until my bank dispute closes first. You had several opportunities to communicate with me and blew me off at every chance. You still have the opportunity to call me and you don't. 

  You will never earn my business again and I will continue to slam you on social media and by word of mouth to everyone I know and ever will know.

  You continue to hide behind a nameless email because you are a fraudulent company. 
  
  Sincerely,
  
  *******************************