Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Super.com's failure to provide transparent booking information, poor customer service, and a refusal to honor a promised refund.I booked a hotel through Super.com and, despite multiple attempts to contact them, never received confirmation details or information about my room, even after repeatedly reaching out and asking for basic booking information. I spent hours speaking with multiple agents, often begging for assistance, but I was either ignored or given vague, unhelpful responses.Additionally, Super.com failed to disclose an $80 parking fee at the time of booking. This fee was not a small incidental chargeit was a significant added cost. What makes this worse is that other hotels listed on their site clearly noted parking charges, while the listing I selected had no such disclosure, which misled me into believing parking was either free or included.When I contacted Super.com about this, an agent acknowledged the omission and agreed to refund the $80 parking charge, confirming that this was indeed something they are supposed to disclose. However, the refund never arrived. When I followed up, another agent denied that any refund had been offered and gave no resolution. Since then, I have been met with silence, and none of the agents Ive contacted have returned my messages or offered assistance.This experience has been frustrating, time-consuming, and disappointing. I believe this behavior constitutes false advertising, misrepresentation, and unfair business practices.

  

  Business Response

  Date: 07/21/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We genuinely appreciate your patience and the opportunity to address your concerns.
  
  Upon reviewing your booking details, we can confirm that the terms and conditions do mention that some hotels might require additional charges such as parking, which are specified in their debit notes. We understand how important clarity is, and we strive to provide all necessary information.
  
  We noticed that a chargeback has been initiated with your bank regarding this matter. When a dispute like this is started with your bank, all further communication and actions will need to go through them. We provide all necessary documentation to support your banks investigation, but during this time, we are unable to issue any adjustments or refunds.
  
  For the next steps, we recommend staying in touch with your bank for updates on the dispute. Rest assured, we're fully cooperating with them to ensure a comprehensive review is conducted.
  
  We're here to support you, so if you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  booking:Days Inn By ************************** ******************** Confirmation #: B_19560438 Mon, Jun 30 - Thu, Jul 03 booking:Days Inn By ************************** ******************** Confirmation #: B_19560438 Mon, Jun 30 - Thu, Jul Super people Ive got no idea how this charge is so difficult to refund. I made the booking while I was on site at the hotel. The hotel denied my booking and refused to allow me to check in. I didnt get to stay at the hotel and immediately after the establishment denied my ability to stay I requested cancellation of the booking that same morning. I received absolutely nothing and of no fault of my own got no place to go into and then had to go with nowhere to be because my money was gone. I had a significant amount of unappeasable, miserable, misfortunes caused by this happenstance and am quite frustrated that I am being denied a refund by every way I have tried to get one. What did I get for my money? Nothing. Could someone explain why Im not entitled a refund? Banks have closed cases opposite my favor despite the fact I have no idea what my money was spent on. Nothing was ever received and my booking at days inn was denied by management on grounds liberally implying discrimination against me in some capacity. Im quite certain it should come to ones apparent view a refund is justified without them having to stray too heavy in thought. This situation was purely a joke from your seat but my scene is not ********** details Case ********************* Disputed amount:$180.51 USD Seller info:Super.com ************ *********************** Date reported:June 30, 2025 ?Transaction reported

  

  Business Response

  Date: 07/21/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns. We genuinely appreciate the opportunity to understand your experience and address your situation.
  
  Our bookings are typically non-refundable and non-amendable, which allows us to offer competitive rates to all our customers. We understand how important it is for you to have clarity on your reservation and are here to assist you.
  
  It appears that you have filed a chargeback with your bank regarding this transaction. Once a chargeback is initiated, the matter is handled directly between the bank and the business. During this process, we're working to fulfill the banks requests for documentation, which means we cannot make changes or updates to your reservation while the chargeback is still active.
  
  We recommend following up with your bank for updates on the status of your case, as they are now overseeing the resolution process. If there is anything more we can do to assist you or if you have any questions, please feel free to reach out. We're here to provide support through this process.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23627926
  
  I am rejecting this response because: There are no active chargebacks through my banks. Consumer protection indicates this type of transaction is illegal. Bookings may be Non-refundable but nonetheless they are available. I was denied availability for use. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/30/2025

  Dear *******,
  
  Thank you for reaching out and sharing your thoughts with us. We truly appreciate your patience and the opportunity to address your concerns.
  
  After reviewing your details in our records, we can see that the chargeback has been closed with the outcome in our favor. However, we understand your mention of not having used your reservation, and we've taken the initiative to escalate this case for a further review with the hotel and our travel partners.
  
  We value your feedback and your patience as we thoroughly investigate this matter. Please rest assured that we're committed to finding a resolution, and we'll keep you updated on any developments.
  
  If there's anything more we can assist you with in the meantime or if you have any further questions, please feel free to reach out. We're here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this remedy to find a resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today July 21 was perusing kayak for hotels and saw super.com.Clicked that site and they ask for phone number then card number stating they dont see the card . Next thing you know you are charged ***** for super.c without your knowledge . Total scam .

  

  Business Response

  Date: 07/20/2025

  Hi ******,

  Thank you for reaching out to Super.com and sharing your experience. We appreciate you for providing us with the opportunity to clarify how the Super+ membership works.

  When you book through Super.com, the exclusive best available rates are specifically offered to Super+ members. At checkout, customers are given the option to enroll in Super+, which is only activated once confirmation is provided. The membership is entirely optional and designed to offer benefits such as cashback, exclusive discounts, and additional travel perks.

  After reviewing your account, Im pleased to let you know that your Super+ membership has been successfully canceled, and weve refunded the membership amount of $14.99 back to you. Rest assured, were here to help and support you whenever you need it. If you have any more questions or need further assistance, please don't hesitate to reach out.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel on Super.com on July, 16th 2025 in Joplin, Missouri. On Sunday July 20th. My credit card was charged $15.00 dollars for a monthly fee subscription that I didn’t authorize.
  
  I want my “subscription” cancelled and I want a refund for the payment they charged to my card.

  

  Business Response

  Date: 07/20/2025

  Hi Harry,

  Thank you for reaching out to Super.com and for bringing this to our attention. We appreciate the opportunity to clarify how the Super+ membership works.

  When booking through Super.com, our exclusive best available rates are specifically offered to Super+ members. At checkout, customers have the option to enroll in Super+, and the membership is only activated once confirmation is given. This membership is entirely optional and provides benefits like cashback, exclusive discounts, and additional travel perks.
  

  We've reviewed your account and confirmed that your Super+ membership has been successfully canceled. Additionally, as a one-time exception, we've processed a refund for the membership fee you were charged, amounting to $15, so you won’t see any further charges.

  Thank you for your understanding and patience during this time. If you have any more questions or need further assistance, please feel reassured that we’re here to help.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Harry S*****

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super.com for July 37, 2025 at **************************************** (Confirmation #: B_19650371). The total amount paid was approximately $350$400. Upon arrival, the hotel conditions were completely unacceptable and unsafe. The room was underground, the property smelled like marijuana, there was dog f**** in the elevator, and a disturbing incident occurred outside involving suspicious behavior and children, making us fear for our safety.Despite the late hour, we checked in briefly and quickly returned to the front desk. We explained the issues and were told wed need to contact Super.com for a refund, which we did immediately via their online chat (no phone number was available). Their support staff was dismissive, unhelpful, and repeated the same scripted responses about no refunds. We asked if they could at least help rebook us somewhere else, and they refused, showing zero concern for our safety or customer service. We handed the keys back to the front desk and left without staying.Adding to the frustration, Super.com later charged us $15 for a membership we were not clearly told about a deceptive opt-in during booking that was never consented to for a paid subscription.I am requesting:1.A full refund for the hotel stay that we never used.2.A reversal of the $15 unauthorized membership fee.This experience was highly stressful and disappointing. We relied on Super.com for safe, reliable booking and received neither. A look at Super.coms BBB page shows similar complaints from other users. I hope the BBB can assist in resolving this fairly.

  

  Business Response

  Date: 07/28/2025

  Hi Ershan,

  Thank you for contacting Super.com and sharing your recent experience with us. We truly appreciate your feedback and the opportunity to ensure your travel experience is both pleasant and secure.

  We understand the importance of providing a comfortable and enjoyable environment during your stay. Our team is committed to reviewing your concerns about your booking at Sonesta ES Suites **********************. Please rest assured that we have escalated your case to our internal support team for a comprehensive review. Our goal is to reach a satisfactory resolution, and our team will be in touch with you directly once we have an outcome.

  Regarding the $15 fee, it is associated with our Super+ membership. When booking through Super.com, we offer the exclusive best available rates specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and designed to offer valuable perks like cashback, exclusive discounts, and additional travel benefits. If you wish to have the membership canceled, please provide us with confirmation, and we will be happy to action this for you.

  Thank you for your patience and understanding throughout this process. We are here to assist you, so please do not hesitate to reach out with any questions or if there's anything else we can do for you.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23626227
  
  I am rejecting this response because: there is no resolution listed. 
  
  Sincerely,
  
  Ershan *******

  

  Business Response

  Date: 08/05/2025

  Hi Ershan,
  
  Thank you for your response and for voicing your concerns. We truly appreciate the opportunity to address this matter for you.
  
  I want to reassure you that we are fully committed to finding a resolution. Our internal team is diligently investigating the details of your experience at ****************************************, including the conditions you described and your request for a refund. We aim to ensure a safe and pleasant experience for all our customers, and your feedback is vital in helping us improve.
  
  Please know that we value your patience and are committed to reaching a satisfactory outcome. We are still actively working on your case and will keep you updated every step of the way. Your trust in Super.com is important to us, and we're here to make this right.
  
  If you have any additional details to share or any questions in the meantime, please feel free to reach out. Thank you for your understanding and for giving us the chance to resolve this.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23626227
  
  I am rejecting this response because:
  No resolution yet

  
  Sincerely,
  
  Ershan *******

  

  Business Response

  Date: 08/12/2025

  Hi Ershan,
  
  Thank you for reaching out to Super.com again. We greatly appreciate your feedback and the opportunity to assist you.
  
  We have escalated your case with our internal team and are pleased to inform you that we have successfully addressed your situation. A refund of $61.46 has been processed to your original method of payment, which you can expect to see in your account within the next 2-5 business days.
  
  We're delighted to have resolved this for you and trust that it reflects our commitment to ensuring your travel experiences are managed with the utmost care and attention. Your satisfaction is important to us, and we're here to continue providing you with wonderful service.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23626227
  
  I am rejecting this response because: I want the entire refund, including two $15 charges of the monthly membership
  
  Sincerely,
  
  Ershan *******

  

  Business Response

  Date: 08/13/2025

  Dear Ershan,
  
  Thank you for your continued communication and for allowing us the opportunity to address your concerns. We genuinely appreciate your patience as we worked through this matter.
  
  The hotel approved a refund of $61.46, which has been processed to your original payment method. In addition, we have cancelled your Super+ membership subscription and processed a refund for $30, covering the subscription costs. You can expect these funds to be reflected in your account within the next 3 to 5 business days.
  
  As a third-party booking platform, Super.com is responsible for facilitating the booking process, while the hotel itself assumes responsibility for the maintenance of their property and amenities. We always encourage our guests to communicate directly with the hotel's staff during their stay to address any concerns that may arise.
  
  We understand this may not be the resolution you were hoping for, and with this response, we consider this case closed from our side. Should you have any further questions or require assistance in the future, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23626227
  
  I am rejecting this response because: not the resolution I want
  
  Sincerely,
  
  Ershan *******

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried booking a hotel through super.com. They charged me for the transaction but an error message appeared stating there was issues with booking the room. I just want my money back

  

  Business Response

  Date: 07/20/2025

  Hi *****,

  Thank you for reaching out to Super.com and for bringing this to our attention.

  When reviewing your booking information, I can confirm that the booking appears to be invalid, which typically means any charge should have been reversed and reflected back in your account a few hours after the transaction attempt. If you haven't seen the refund reflected, please feel free to provide us with any attachments or documentation showing the amount still pending or not returned. We're here to assist in ensuring this is resolved swiftly for you.

  We're committed to making sure your experience with us is smooth and satisfactory. Dont hesitate to reach out with any further questions or for additional help.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently noticed an unrecognized $15 charge on my debit card statement and did not recognize the vendor or service. After investigating, I discovered it was a recurring payment tied to a hotel booking I made months ago. Without my knowledge or consent, I had been enrolled in a monthly service, something I never agreed to. Theyve retrieved $60 from me and I would like a refund. Ive tried contacting them but I can never get a hold of anyone.

  

  Business Response

  Date: 07/20/2025

  Hi ****,

  Thank you for reaching out to Super.com and for bringing your concerns to our attention. We appreciate the opportunity to clarify how the Super+ membership works.

  When booking through Super.com, exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and is designed to offer benefits like cashback, exclusive discounts, and additional travel perks.
  

  We've reviewed your account and confirmed that your Super+ membership has been successfully canceled. Additionally, we're pleased to let you know that we've processed a refund for the 4 months you were charged, amounting to $60, ensuring you wont see any further charges.

  Thank you for your understanding and patience during this time. If you have any further questions or need assistance, please feel free to reach out. Were here to support you and ensure a smooth experience.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Final Update on ************************************************ Wed, Jul 16, 10:11AM (3 days ago)to me **** Navy Federal Security Zone:Email for ***** | Access XXXXXXXXXXXX66 Final Update on Your Fraud Claim RE: Debit Card Number ********************************************************************************** the amount of $164.89, we've concluded that no error(s) occurred with the transaction(s) listed below totaling $119.92.Transaction DateMerchant NameTransaction Amount 6/26/2025SUPER * SUPER+$14.99 5/26/2025SUPER * SUPER+$29.98 3/26/2025SUPER * SUPER+$14.99 2/26/2025SUPER * SUPER+$14.99 1/26/2025SUPER * SUPER+$14.99 12/26/2024SUPER * SUPER+$14.99 11/26/2024SUPER * SUPER+$14.99 However, we've determined the following transaction(s) totaling $44.97 are valid claims:Transaction DateMerchant NameTransaction Amount 10/26/2024SUPER * SUPER+$14.99 9/26/2024SUPER * SUPER+$14.99 8/26/2024SUPER * SUPER+$14.99 On 06/29/2025, a provisional credit(s) totaling $164.89 was applied to your account. Of the total amount credited, $44.97, the portion of your claim determined to be valid, is now permanent and will not be reversed. The remaining credit of $119.92, equal to the portion of the claim that was denied, will be reversed on 07/26/2025 which is 10 days from the date of this email.Your fraud claim is now closed. You have the right to request any documentation used in the decision of this claim. If you have any questions, please call us at **************. You can also send us a secure message through online banking at *************** or write to:Navy ******************** Card Fraud Prevention Recovery P.O. ********************************************* Our Members Are the MissionContact Us | Security | Mobile Banking | Privacy Policy | View in Browser This email is being sent from: Navy ********************, P.O. ***************************************************************************.

  

  Business Response

  Date: 07/22/2025

  Hi *****,

  Thank you for reaching out to Super.com and bringing your concerns to our attention. We appreciate your feedback and want to clarify how the Super+ membership works.

  When booking through Super.com, our exclusive best available rates are specifically offered to Super+ members. At checkout, customers have the option to enroll in Super+, requiring confirmation for activation. The membership is entirely optional and is designed to offer benefits like cashback, exclusive discounts, and additional travel perks.

  After reviewing your account, we have confirmed that your Super+ membership has been successfully canceled, so you wont see any further charges. Im pleased to inform you that we have processed a refund for the membership amounts deducted from your account. The amount of $119.92 has been issued back to your original payment method and should appear in your account within 35 business days, depending on your bank.

  If you have any further questions or need assistance, please feel free to reach out. Were here to help!

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently noticed an unrecognized $15 charge on my credit card statement for the second time in 2 months, and did not recognize the vendor or service. After investigating, I discovered it was a recurring payment tied to something I may have bought maybe a couple of months ago. But I am not sure what. Without my knowledge or consent, I had been enrolled in a monthly service, something I never agreed to or intended to sign up for.I am generally careful and discerning when reviewing terms and conditions, I have no clue as to how this membership happened. At no point was it made clear that I was agreeing to a recurring subscription. The way this service was attached to whatever I bought or paid for online felt deliberately deceptive and misleading.I called to cancel the subscription and it said it was successful. Im yet to see that. To date, Ive been charged $30 due to these deceptive practices, and I had to search online just to figure out what the charge even was. Thats when I discovered Im not alone and many others have reported the same experience. This is not good business practice. It appears that Super+ is using predatory tactics such as pre-checked boxes, vague or hidden terms, and a complete lack of follow-up communication (no signup confirmation, no billing notices) to take advantage of unsuspecting consumers. These practices are not only unethical, but they are intentionally designed to prevent customers from noticing and disputing the charges in a timely manner.I am sure that Super+ is clearly aware of the deceptive nature of these tactics, and they must be held accountable. This type of behavior needs to be stopped.

  

  Business Response

  Date: 07/18/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. I genuinely appreciate your feedback and the opportunity to assist you with this matter.
  
  The Super+ membership is an optional subscription designed to offer a variety of benefits and savings, intended to enhance your experience with us. It requires explicit customer authorization during the checkout process. I understand how important clarity is, and we are committed to making our sign-up process transparent for everyone.
  
  Please rest assured that we've cancelled your Super+ membership, so no further charges will come your way. While the membership fees are usually non-refundable, we've made a one-time exception and processed a refund for all membership charges totaling $46.97. You should see this reflected in your original payment method within the next 3 to 5 business days.
  
  If theres anything else you'd like to know or if you need further assistance, please dont hesitate to reach out. We're here to help and ensure your experience with us is as positive as it can be.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi been using super for over a year straight staying in hotels off and on everyday and in spent over 25k in the last 12 months in the app and have every receipt to prove it I always was a super member and I use to get cashback easy but soon as I got a super card sent to me and I stayed using the card transferring my cashback to my card it became a issue and then I stated playing games to win money and I couldnt get my rewards I changed numbers and they updated it for me but couldnt give me answer on my rewards and why I could redeem they came back like I violated rewards but I can still use the app regularly like how can I violate rewards when I was given my cash backs by agents after they investigated and seen I was missing months of cashbacks and now they dont want to give me a full month worth of cashbacks nor my money for playing games which I did on a new account because I couldnt get in my old account due to new number I told them I had credits on that account that they was gone cancel and update my old account with new number they ever transferred them credit to my account then they just sent me my cashback I earned booking 13 times in one months so all the cashback was sent to my account but I cant use them sound so bad and this will make people never trust yall

  

  Business Response

  Date: 07/23/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We appreciate your loyalty and the opportunity to assist you in resolving this matter.
  
  I'm pleased to let you know that we have escalated and thoroughly reviewed your rewards redemption situation. We are happy to inform you that the restriction on your account has been lifted, allowing you to earn and redeem all your rewards as usual.
  
  To view your available rewards and proceed with redemptions, you can visit Super.com or use the Super.com app and navigate to the Earn tab. This should provide full access to your earned rewards and cashback options.
  
  If you have any questions or need further assistance, please feel free to reach out. We're here to help and ensure your experience with us remains positive and rewarding.
  
  Warm regards,
  Super.com Team