Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a quality inn in *********** mo for july 24 2025. We arrived and it was disgusting. We would not stay there. We requested a refund. Wouldnt give us one. Found out it was closing down in two weeks. Not only did they not give us a refund for 66 but they charged our checking account twice for 66. This motel was misrepresented. Everything was filthy and disgusting. We want a full refund from these con artist owners.

  

  Business Response

  Date: 08/04/2025

  Hi *****,

  Thank you for reaching out to Super.com and sharing your experience with us. We understand the importance of ensuring your travel accommodations meet your expectations, and we appreciate the opportunity to assist you.

  We know how crucial it is for travel plans to proceed smoothly. While Super.com is dedicated to securing great rates, the hotel team is responsible for maintaining the condition of the rooms, amenities, and overall experience during your stay. If anything falls short, we always recommend addressing your concerns with the hotels front desk or management during your visit, as theyre best positioned to assist you on the spot.

  Regarding your experience, including the issue of being charged twice, we have escalated your case to our internal support team for a thorough review. Rest assured, we will keep you updated with the outcome via email as soon as we have more information.

  Thank you for allowing us to address this for you. Your satisfaction is important to us, and were here to ensure your experience with Super.com remains positive.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23654646
  
  I am rejecting this response because: I do not want this complaint closed out and need time to see if your response team resolves this. In regards to the answer that the hotel front desk should handle this, we clearly stated that they refused to refund our money! We still need a full refund!
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 08/05/2025

  Hi *****,
  
  Thank you for your follow-up and for your patience as we worked to resolve your concerns. We truly appreciate your understanding and the opportunity to address the situation.
  
  After thoroughly reviewing your case and speaking directly with the hotel, we have successfully secured a refund for your booking. We've processed the refund, and the funds should reflect in your original payment method within the next 3-5 business days.
  
  We understand that your experience was not up to expectations, and your feedback is valuable to us in ensuring that our services and partnerships maintain high standards. As mentioned before, while our role includes securing great rates, the hotel is responsible for the overall condition and service. We're pleased to have worked with them to reach a satisfactory resolution in this case.
  
  Your satisfaction is important to us, and we hope this solution brings closure to your experience. If you have any additional questions or need further assistance, please dont hesitate to reach out. We're here to help and ensure your experiences with Super.com are positive.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a hotel through the site that said it accepts dogs but it does not company wont give a refund company told me the hotel has to cancel but they wont they say the booking company cancels the booking I recorded the calls

  

  Business Response

  Date: 07/26/2025

  Hi Kathys,

  Thank you for reaching out to Super.com about your recent experience with your hotel booking. We appreciate your patience and understanding while we worked on finding the best solution for you.

  Our bookings typically come with non-refundable and non-amendable conditions, however, recognizing the importance of making things right, we've successfully managed to cancel your booking. I'm pleased to inform you that we have processed a refund of $585.00 to your original payment method. You should see this refund reflected in your account within the next 2-5 business days.

  Additionally, after reviewing your interaction with our support team, it appeared that there was an issue regarding the expiry date on your card. As this is beyond our control to adjust, we recommend that you reach out to your bank to ensure everything is updated correctly. We hope this helps, especially since we've already processed the payment on our end.

  Were always here to assist you with any further questions or concerns you might have. Please feel free to reach out anytime were more than happy to help and strive to provide the best service possible.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked rooms through super.com first one confirmation number B.18287419 May 07 2025 to May 10, 2025 at ************ ** quality Inn Second booking confirmation number B.18287342 from May 10, 2025 to May 12, ************************. I paid via *************** **** Card on Super.com website. There was a hidden charge that I was not aware of that allow them to charge my credit card $15 a month maintenance fee. it was hidden in confirmation language. I have been charged every month $15 and could not get any person on the phone or via email to waive this or close the account. This fee was not Transparent on their website they managed to hide it in fact, not only me that recognized the lack of transparency, but other people traveled with and booked on the same website said the same thing. We ask super.com to be transparent in their fees also offer opportunities to close The account and prohibit them from containing charging maintenance fee on credit card that its not authorized in a clear transparent way. I need a full refund of three months fee total $45 and I would not accept future credit on their website since I would never usethem again.

  

  Business Response

  Date: 07/28/2025

  Hi ******,

  Thank you for reaching out to Super.com and sharing your concerns with us. We value the opportunity to address your inquiries and ensure clarity regarding the charges you've observed.

  The $15 charge you mentioned is related to the Super+ membership, which offers exclusive benefits designed to enhance your travel experience. As a Super+ member, you have access to special discounts, cashback opportunities, and additional perks that are specifically tailored to provide value on your bookings.

  Further to this, when you book through Super.com, the option to enroll in Super+ is presented at checkout as we strive to offer the best available rates exclusively to our members. Rest assured that the membership only activates once confirmation is provided by you. It is entirely optional and aims to deliver excellent savings and travel benefits.

  We appreciate your feedback and are always looking for ways to improve our transparency and service. If there's anything more you'd like to discuss or require assistance with, please feel free to reach out to us.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super.com for July 31st, thru August 4th, 2025, in *************** and was immediately charged $752.95 My booking reference is B_20152677 However, Super.com has failed to provide me with a hotel confirmation number, which is necessary to verify that my reservation exists with the hotel. I contacted the hotel directly and was informed that no reservation exists under my name and I do not have a room booked for my stay which is only a few days away from ****** i contacted Super.coms customer support. I was told that the ******************** would appear within 5 days after my initial booking. No where did it say that on their website when i was paying for my hotel stay i was charged, and my reservation still does not appear in the hotels system I've never had this to happen when using *********** or any other website for booking hotels. how is it right or even legal to take my money then basically say wait and see if we make your reservation or not in a few days the reservation should be made when i paid you to reserve me a room before the hotel sells out. who would drive over 12hrs to a destination with no hotel reservation either provide a hotel confirmation number or issue a refund. I have received no further response from Super.com after the person i was chatting with said they would email me Super.coms explanation that the reservation wont appear until 24hours before arrival is inconsistent with standard industry practice. I now have no assurance that my reservation exists and no proof that services have been rendered im now having to make a separate backup reservation directly with the hotel to ensure I have accommodations which will probably end up costing me more money it would be great if they would just be helpful and fix the issue

  

  Business Response

  Date: 07/30/2025

  Dear Kali,
  
  Thank you for reaching out to us and sharing your experience. We understand the importance of having peace of mind regarding your travel arrangements, and we're here to assist.
  
  I'm pleased to inform you that we have escalated your case for further review, and your reservation has been confirmed. You are all set for your stay at the *********** & Suites Navarre from July 31st to August 4th, 2025. Your hotel confirmation number is 43642655.
  
  We truly appreciate your patience as we worked to resolve this matter, and we hope you have a wonderful stay! If there's anything more we can do to help or if you have any further questions, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using the ************* app for about 12 mos. Everything was fine up until 3-4 mos ago. I trued to use my rewards that i have earned from booking hotels when needed. I have tried on numerous o cassions to transfer my earnings to the super plus debit card so i could use them when booking. I continue to get an wrror message"oops looks like something went wrong. Please try again" which i did. Still gerting the same remark. Ive called customer service to resolve the issue to be told that my rewards have been permantly terminated. They tell me to go to a website to find out the reason. There is no reason when i go to sight. I want the money owed and a real explantion as to why theyve been terminated. Further more i have requested a physical debit card and never rec that.

  

  Business Response

  Date: 07/28/2025

  Hi ********,

  Thank you for reaching out to Super.com and sharing your experience with us. We appreciate your patience as we work to address your concerns.

  We understand that you have been experiencing difficulties transferring your earned rewards to your Super+ debit card, as well as encountering error messages. Additionally, you sought clarity on the termination of your rewards and the status of your physical debit card.

  Weve escalated your case to our internal support team, and Im pleased to inform you that the restriction on your account has been lifted. You can now continue redeeming your earnings in accordance with our redemption limits. To view your available rewards and proceed with redemptions, please visit Super.com or use the Super.com app and navigate to the Earn tab.

  If you have any questions or need further assistance, feel free to reach outwere happy to help! Our aim is to ensure a seamless and rewarding experience for you. Thank you for your continued support.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a "membership" I did not sign up for. Billed twice for 15, without my consent. I would like a full refund for the 2 months I was billed.

  

  Business Response

  Date: 07/25/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We appreciate the opportunity to clarify the situation and assist you.
  
  The Super+ membership is an optional subscription designed to provide exclusive benefits, such as discounted rates and cashback opportunities. It requires explicit confirmation during the signup process to ensure members are aware of the terms.
  
  Upon reviewing your account, I can confirm that your Super+ membership has been cancelled to prevent any further charges. While Super+ membership fees are typically non-refundable, weve made an exception and processed a refund of $30 to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to support you and ensure your experience with us is positive and satisfying.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Super.com due to an unauthorized charge and their refusal to accept responsibility for the consequences it caused.On July 15, 2025, I booked a hotel reservation through Super.com. During that transaction, I was unknowingly signed up for a $15 subscriptiona service I did not authorize, request, or knowingly enroll in. Shortly after, Super.com charged $15 to my bank account without my consent.Because I was not expecting that charge, it caused an authorized payment to another vendor to be returned due to insufficient funds. As a result, that vendor charged me a $14 return fee.While Super.com has since refunded the $15 unauthorized subscription charge, they have refused to reimburse the $14 fee that their action directly caused. I have contacted their customer service, explained the situation clearly, and requested reimbursement for the return fee, but they have declined to take responsibility.This is a deceptive and damaging business practice, charging customers without explicit consent and then refusing to make the customer whole when harm is caused.I am seeking reimbursement of the $14 return fee incurred as a direct result of Super.com's unauthorized charge to my account.

  

  Business Response

  Date: 07/25/2025

  Dear ******,
  
  Thank you so much for reaching out and sharing your experience with us. We genuinely value the opportunity to address your concerns and provide clarity.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits like discounted rates and cashback opportunities, and it requires explicit consent during the booking process to activate. Weve taken steps to ensure your Super+ membership has been cancelled to prevent any future charges. Additionally, we've processed a refund for the $15 charge associated with the membership.
  
  Regarding the return fee you mentioned, we recommend discussing this further with your bank. Since we've already refunded the original charge for the Super+ membership, your bank may offer additional insights or assistance with any related costs.
  
  We care deeply about your feedback and are dedicated to making sure all interactions are as smooth and transparent as possible. While this might not be the resolution you were hoping for, this will be our final response, and we are considering this case closed from our side.
  
  If theres anything more we can do for you or if you have any questions, please dont hesitate to reach out. Were here to support you and want to ensure your experience with us is positive.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23651905
  
  I am rejecting this response because:
  
  The optional membership you mention is NOT explicitly optional. You check the box by default so that Customers are unaware you have signed them up for it. If this option was explicit, why are all your complaints about the same issue? Your practices are fraudulent and you know it!

  My Bank is not responsible for the return check fee you are! Your recklessness caused the fee so you will cover it! Do the right thing if you claim you are a legitimate business!

  Sincerely,
  
  ****** ******-****

  

  Business Response

  Date: 07/29/2025

  Hi ******,

  Thank you for reaching out to Super.com again and sharing your feedback with us.

  We understand your concern regarding the Super+ membership. Our intention is to make membership enrollment an option that our customers choose to enhance their travel experience. We take your feedback seriously and are committed to ensuring that our processes are clear and transparent for all our valued customers.

  As for the return fee you encountered, we suggest reaching out to your bank for further discussion. They will be well-equipped to provide additional insights and assistance with any related costs. We're happy to confirm that the original charge for the Super+ membership has already been refunded, and we want to ensure that you receive any further support you might need.

  Your satisfaction and trust are important to us, and we are here to assist you in any way we can. Please feel free to reach out if you have any questions or need further assistance. Were here to help!

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23651905
  
  I am rejecting this response because:

  As stated previously and stated in ALL previous complaints, your shady business practices are why we are here. My bank is not responsible for the $14 return fee and have asked me to reach out to you to cover it. You are responsible for it so take care of it!

  
  Sincerely,
  
  ****** ******-****

  

  Business Response

  Date: 07/31/2025

  Dear ******,
  
  Thank you for keeping the lines of communication open and sharing your perspective with us. We truly appreciate your dedication to resolving this matter, and we value your feedback.
  
  We understand your concerns regarding the Super+ membership and the impact of the charges, and we are committed to ensuring that all processes are as clear and customer-friendly as possible. We will take your feedback on board as we continually strive to improve our customer experience.
  
  Regarding the $14 return fee, our policy is to handle disputes directly through your financial institution, and we are unable to reimburse this particular charge. We understand the importance of clarity in this situation and regret that this might not be the outcome you were hoping for.
  
  This will be our final response, and we are considering this case closed from our side. We sincerely thank you for your understanding and patience throughout this process.
  
  If you have any further questions or need additional support, please don't hesitate to reach out. We're here to assist you in any way we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23651905
  
  I am rejecting this response because they have not refunded the $14 return check fee caused by their shady business practices. Every customer has the same complaint so you can not claim to be an ethical company. This case is not closed. I want my reimbursement. I did not sign up for your membership. If you offered good services, people would sign up willingly but you resort to stealing money from ************* account, hoping they won't notice. REFUND MY MONEY
  
  Sincerely,
  
  ****** ******-****

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using super.com every day since 02/12/2025 and Im super+ member Last month I found a game offer on the app and I played the game and finished all the tasks and waited for my reward its 395 $, I called them many times and everything I heard is no true. They asked me to contact the game I did and waited 14 days and another 4 days and every single time they promise but its always same words, filled the link they sent twice and still nothing. I spent money on that game and I want my cash reward as mentioned in the game on super app. Im not asking for anything else and the completed tasks were verified. As a customer who trusted them I need a clear answer with respect.

  

  Business Response

  Date: 08/01/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We genuinely appreciate your dedication as a Super+ member and value your feedback.
  
  We understand how important it is for you to receive clarity regarding the completion of your game offer tasks and the subsequent reward. Please rest assured that we are actively reviewing your case to ensure everything is in order.
  
  Our goal is to provide you with a clear resolution, and our support team will be reaching out to you via email with the results of our investigation. Your patience during this process is greatly appreciated, and we are committed to making sure your experience with us is fulfilling and rewarding.
  
  If there's anything more we can do in the meantime, please feel free to reach out. We're here to support you every step of the way.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23650823
  
  I am rejecting this response because:

  Ive been contacting you regarding this matter since 1 month and I keep getting the same response and I feel like you want me to just forget about it and its not going to happen. As you see I contacted the game and they confirmed and the conversation was forwarded to the support team. A stupid email received from your behalf explaining the requirements for the play for rewards but super.com team forgot that its tracked on the app and I have proof I received 3 rewards and I have a proof and I completed the tasks and I have a proof. So there is no reason to hold my reward since it was confirmed by the 3rd party 
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 08/04/2025

  Dear BBB
  
  Im sending you regarding my complaint about super.com #******** I keept calling the support team at super.com and they kept being dishonest I did contact the game and they confirmed that I did complete the task and its done from their part. I gathered all the proofs and I know its not worth the trouble but I found many people who got scammed same as me and Im willing to fight for my right no matter what it will cost I just dont like to be scammed. Can you please advise me with other ways to address my problem
  
  Looking forward to hearing from you
  Thank you
  Sent from my iPhone

  

  Business Response

  Date: 08/08/2025

  Dear *****,
  
  Thank you for your follow-up and for sharing your concerns with us. We genuinely appreciate your patience and understanding as we work through this matter together.
  
  We understand how important it is for you to receive clarity and resolution regarding your game offer rewards. I assure you that we are actively investigating this issue to ensure everything is thoroughly reviewed and verified.
  
  Your dedication as a valued Super+ member means a lot to us, and we want to make sure you're fully supported. Our support team is committed to reaching out to you once we have a resolution so that you feel confident and reassured in this process.
  
  We sincerely appreciate your patience and trust as we address this matter, and were here to provide any additional assistance you might need. If there's anything further we can do or if you have any more questions, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I want to thank BBB for all the help and Super.com for solving my problem. I received my total reward and Im happy with the solution 

  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $15.00 for a membership I did not agree to and was unaware of because I used Super.com to book a hotel room several months ago??? I just canceled the membership online because I do not want to pay another $15.00 next month. I want the $15.00 fraudulently charged to my bank account refunded.

  

  Business Response

  Date: 07/24/2025

  Hi Vitra,

  Thank you for reaching out to Super.com and for bringing your concerns to our attention. We want to provide clarity about the Super+ membership to ensure everything is clear moving forward.

  When booking through Super.com, our best available rates are offered exclusively to Super+ members. Customers are presented with the option to enroll in Super+ during checkout, and the membership is only activated once that confirmation is given. This optional membership is designed to offer valuable perks like cashback, members-only discounts, and additional travel benefits.

  We've reviewed your account and can confirm that your Super+ membership has been successfully canceled, and weve processed a refund of $15, which you should see in your account within 2-5 business days. You wont see any further charges from us.

  If you have any additional questions or need further assistance, please feel free to reach out. We're here to help and ensure you have a positive experience with us.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super plus membership is a scam, they dont tell you that youre automatically enrolled and make it impossible to cancel. This is predatory and parasitic business practice and needs to stop.

  

  Business Response

  Date: 07/25/2025

  Hi ********,

  Thank you for reaching out to Super.com and sharing your feedback with us. We truly appreciate your insights and want to ensure clarity regarding the Super+ membership.

  The Super+ membership offers exclusive benefits like discounts, cashback, and more to enhance your travel experience. Enrollment is offered during checkout, and activation occurs only when you confirm it. If youre considering canceling, please remember that the membership provides multiple advantages, although cancellation does not apply retrospectively.

  We've reviewed your account and are pleased to let you know that your membership has been successfully canceled. As a one-time exception, we've also processed a refund amounting to $60 for the membership charges.

  If there's anything else you need or further questions, feel free to reach out. We're here to support you and ensure a positive experience.

  Warm regards,
  Super.com Team