Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a $20 cash bonus from super.com for completing a purchase from *** ********. Super.com stated that there’s a 5 day trail for $1.97 so I signed up. I was then notified that I would only get my $20 after 30 days which was not stated before I signed up for the free trail. After 5 days I will be charged $15.99 so my $20 is now only $4.01 and then on top of the $1.97 trail my $4.01 is going to be $2.04. Company is tricking people to signing up with a $20 offer which in reality is just a way for the company to make $15.99 a month plus $1.97. I immediately cancelled my account after learning your scam and I want a refund for my $1.97 immediately.

  

  Business Response

  Date: 10/09/2024

  Hi Mark,
  
  Thank you for your feedback! We want to reassure you that we’re a reputable company recognized by many leading publications. To receive your $20 rebate as a credit on your Super.com account, just fill out the claim form, and we’ll get it processed within 30 days of your Super+ membership purchase.
  
  We’re excited to share that our Super+ membership comes with fantastic benefits like Cash Advance, Credit Building, and up to 10% Cashback on travel. If you’ve decided not to continue with the membership, no worries at all! We’re more than happy to help you with a refund because your satisfaction is our top priority.
  
  Just a quick note about the Super+ trial membership: it’s a promotional offer that lets you explore the benefits for a limited time, often for free or at a low cost. Please remember that the trial fee is non-refundable.
  
  We’ve confirmed that your membership was successfully canceled on October 8, 2024. If you need any further assistance, our Support team is here for you! You can reach them at ** ***** ******** (8 AM - 7 PM) or use the chat feature in your Super.com app for quick help.
  
  We hope this information brightens your day and clears up any questions you might have!

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a hotel at **********, ** for November *****, 2024 using Super.com and additional purchased refund protection. Hotel was for my daughters exam nearby that area. Received an email that there was an error on the date. Attempted to process a refund which was denied. Reached out to super.com who require me to receive cancellation from the hotel. The hotel doesnt have any information regarding my booking on file, nor do they have any rooms available to book. Ive spoken with super.com 3 times. Upon initial chat with ***, he had me submit an ammendment form. I am going back and forth between the hotel who cannot cancel something they cannot book and super.com who has my money but wont cancel the booking.

  

  Business Response

  Date: 10/11/2024

  Hi Rachel,
  Thank you so much for reaching out and sharing your concerns. We completely understand how unexpected changes can impact your plans.
  
  It's important to note that the reservation you selected was at a Non-refundable rate, which comes with stricter cancellation and refund policies. However, we do offer the option to extend this policy for added flexibility, allowing refunds under specific conditions. Please keep in mind that the additional fee for this policy extension is non-refundable.
  
  To help you better understand our policies, we recommend reviewing our Terms & Conditions on our website. You can also find more details about the Enhanced Refund policy at the following links:
  
  https://go.super.com/2g8g3QA
  
  https://www.refundable.me/extended/en/
  
  After checking our records, we see that our Support team has already referred you to the refund application attached to your booking confirmation email, which was declined. They've also confirmed your reservation with the hotel and shared your hotel confirmation number via email.
  
  Since your booking falls under a non-refundable rate, modifications or cancellations are generally limited unless the hotel grants an exception. If the hotel has made an exception, please be sure to gather all relevant details, including the name and position of the staff member who assisted you.
  
  Once you have their approval, you can easily initiate a cancellation by visiting this link http://go.super.com/amendmentform and following the prompts.
  
  We hope this helps clarify things and puts your mind at ease. If you have any further questions, please don't hesitate to reach out.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 7 check in date. We booked a stay at ***** **** *** through Super Travel. Once we arrived at the hotel it was closed and there was no one answering the phone. We contacted Super Travel and they did not help. They told us to fill out forms and file a claim for a cancellation refund request . We have been dealing with them for over a month and still have not received a refund. They told me to fill out a form they sent to my email which makes no sense because we are not cancelling we could not check in since the hotel door was closed and no one answered us. I sent the emails I have with the hotel staff next day which state that super travel did not pay them either since they requested a refund. They said they can’t see the attachment and will have to close my case. I replied and am still waiting for an update. I am requesting a full refund again for a hotel stay that didn’t happen.

  

  Business Response

  Date: 10/10/2024

  Hi Dominika,
  
  Thank you so much for taking the time to share your experience with us! Your feedback is truly important and helps us continually improve.
  
  We’re sorry for the unexpected issue you encountered, and we appreciate your understanding. As a third-party booking platform, some situations are beyond our control, but I’m happy to let you know that our Support team has resolved the matter. Your full refund has been processed and should appear in your account within 3-5 business days, depending on your bank. We’ve also added a credit to your account as compensation for the inconvenience, as a token of our appreciation.
  
  Thanks again for your patience and understanding—we’re grateful to have you as a customer!

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Dominika P*********

• Initial Complaint

  Date:10/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting charged $15-$60 a month for this service. Ive called my bank to block all transactions but each time theres a name change for the merchant from Super Super + to super*super+. ******* confirmed theyve changed their name. Ive changed my card number 7 times this year to stop them from charging my debit and somehow they find a way to still charge ***** there a major data breach? Ive tested with my latest new card and it hasnt been used at any machine or attached to my iPhone. But be hold they managed to charge that card and my card company can see Ive only been using my virtual card and never the *********** REFUND ME my $60! And all other $$!!

  

  Business Response

  Date: 10/08/2024

  Hi Amee,
  
  Thank you so much for sharing your thoughts with us! We noticed you signed up for our membership, which is why you've been receiving notifications about the charge. Rest assured, we always make sure to get clear and explicit consent from our users before activating any membership. You’re in complete control, and if you ever want to cancel, it’s quick and easy to do.
  
  Our Super membership offers some incredible perks, like Cash Advance, Credit Building, and up to 10% Cashback on travel. Whether you'd like to keep enjoying these benefits or are considering canceling, we’re here to support whatever works best for you.
  
  We’ve checked our records and can confirm that your membership was successfully canceled on October 6, 2024, and your refund was processed on October 7, 2024. Refunds typically take 3-5 business days to show up, depending on your bank's processing times. If you don’t see it by then, we recommend reaching out to your bank for further assistance.
  
  If you need anything else, our Support team is just a call away at +1 (844) 481-2577. You can also reach us through the chat feature on the Super.com app or website during business hours (8 AM - 7 PM) for instant help.
  
  For more details, feel free to check out this article: https://go.super.com/NIWP6204
  
  We hope this clears things up, and we’re always here if you have any more questions!

  Customer Answer

  Date: 10/08/2024

   
  
  Complaint: 22385225
  
  
  
  I am rejecting this response because:
  

  I never signed up for your services. I had my bank block you as a merchant earlier in the year. For months you was blocked, I’ve changed my debit card multiple times. But the minute I activated my latest card your company managed to charge it and I’ve never used the new card. So explain how that’s possible. Also address the name change to the point you went around my bank system of blocking your name. 
  You changed your name from” Super Super” to “Super* Super+”, and backed charges me. 
  I never knew I had an account with you, the only way I found out about is by my bank providing your number. 
  You charged me on a Saturday, so I had to wait until Monday to contact you. You didn’t give me a full refund of $60, only $45. 
  I’m sure I have a great class action case against your company for allowing anyone to my information and you finding accounts linked to that card. 

  
  
  Sincerely,
  
  
  
  Amee Barnes

  

  Business Response

  Date: 10/10/2024

  Hi Amee,
  
  Thank you so much for sharing your concerns with us. We completely understand the confusion around the charges, and we're here to clarify.
  
  When you signed up for our membership on April 29, our system began attempting to charge your card for the monthly fees. The charge you saw was system-generated. Our billing system occasionally varies the display name, which may appear as "Super," "Super+," or "SuperSuper," depending on the processing system. This is why you may have noticed different names. Since we were unable to charge your card for a couple of months, once you activated your new card, our system automatically processed a charge of $60, covering the missed months. Please note that signing up without your clear consent isn't possible, and we always provide all the necessary information upfront.
  
  Your satisfaction is important to us, and when you canceled your membership on October 6, we refunded you for the last three months of your membership as a gesture of goodwill.
  
  If you have any further questions or need assistance, our Support team is available at +1 (844) 481-2577, or you can use the chat feature on the Super.com app or website during business hours (8 AM - 7 PM) for immediate help.
  
  For additional details, you can also check this article: https://go.super.com/NIWP6204.
  
  We hope this clears things up, and we're always here if you need any more assistance!

• Initial Complaint

  Date:10/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Treated wrongfully and issues weren't taken seriously over a mistake that CAN be overridden but wasn't due to my lack of funding. Situations like these should be overlooked as all I needed was a simple change of date. I asked for this minutes after I booked my stay. I slept outside and will be again tonight because I can't focus and figure out a plan when I'm outside being treated poorly because of my temporary situation.

  

  Business Response

  Date: 10/08/2024

  Hi Scott,
  
  We understand how disappointing it can be when things don't go as planned with your travel arrangements. Please know that we are not able to modify any reservations or change your research.
  
  When making reservations, please be sure to review all booking details carefully, such as dates, location, and price. It's also a good idea to familiarize yourself with our cancellation policy so you know what to expect if you need to make changes.
  
  Since your booking is non-refundable, modifications or cancellations typically require hotel approval.
  
  Recognizing the unique circumstances; we're prepared to make an exception on occasions such as this. Our Support team has been notified and will initiate contact with the accommodation and travel partner to request for a complimentary cancellation on your behalf. They will update you promptly on any progress.
  
  We hope this clarification addresses any doubts or concerns you may have had.

  Customer Answer

  Date: 10/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have not been refunded as deserved. This transaction was understandably warranted a refund expedited as I made a simple mistake. It took me all day to do the work that yours and the hotels was originally intended. Please expedite a refund. 
  
  Sincerely,
  
  
  
  Scott J******

  

  Business Response

  Date: 10/10/2024

  Hi Scott,
  
  We understand how important your travel plans are, and we appreciate your patience as we work on resolving this issue.
  
  While your booking is non-refundable and typically requires approval from the hotel for any changes, we want to assure you that our team is doing everything they can to negotiate on your behalf. Our Support team is actively working with the accommodation and travel partners to request a refund or a complimentary cancellation. While we can't guarantee an outcome, we are dedicated to securing the best possible resolution for you.
  
  We will keep you updated as soon as we have more information. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
  
  

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  A complimentary cancellation if a refund is attached then I'll be happy to resolve this case. Please advise if this is apart of the cancellation. Otherwise, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Scott J******

• Initial Complaint

  Date:10/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a couple $20 cash advances. I cancelled my subscription several times and they keep charging me $15 a month for the membership fee. I even called them because last month they charged me $60 4 different membership fees. They refunded only $15 back said they were voiding the rest. Now again today October 3rd they charged me $15 when I don't even use that app anymore. I have screenshots of all the withdrawals they took out. I'm on a fixed income and can't afford this. Thank you!

  

  Business Response

  Date: 10/05/2024

  Hey Lori,
  
  Thanks for bringing this to our attention! We’re glad to hear you’ve made use of our Cash Advance feature! We understand that you had an issue with charges after your membership cancellation, and we’re here to help sort it out.
  
  To clarify, once a membership is successfully cancelled, we ensure there are no further charges for the subsequent + membership term, and a confirmation will be sent.
  
  Upon further investigation, it appears that you have two membership accounts linked to the details you provided through this review.
  
  The first account, associated with your phone number, was successfully canceled on September 6, 2024, wherein the full amount of $60 was refunded back to your original method. It typically takes 3-5 business days to reflect in your account.
  
  The second account linked to your email is still active, which is why you were charged the membership fee on October 3, 2024. This is the account where you have a Super Pay Card and where Cash Advances were used.
  
  Our Super+ membership offers fantastic perks like Cash Advance, Credit Building, and up to 10% Cashback on travel. Whether you choose to keep enjoying these benefits or cancel, we’re here to support you—your satisfaction is our top priority!
  
  For assistance, our Support Team is just a call away at ** ***** ******** (8 AM - 7 PM) or you can chat with us in your Super.com App. Remember, online cancellation may vary by state, but we're here to help!
  
  For more info, please check this article: ****************************
  
  We hope this clarifies things up for you and remember—we’re always here to help!

  Customer Answer

  Date: 10/07/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:They didn't give me a $60 refund ! Only $30. I have more screenshots from my bank statement what was refunded. I cancelled my subscription..I shouldn't have any open subscriptions. I don't even have the app anymore.i also seen in my bank statements where they WITHDREW, $25.00 4 times in one month, and I haven't had an advance in since July. And the withdrawals were in August. 
  
  
  
  Sincerely,
  
  
  
  Lori B******

  

  Business Response

  Date: 10/09/2024

  Hi Lori,
  
  Thank you for voicing your concerns! We understand you're facing an issue with charges after canceling your membership, and we're here to resolve that for you.
  
  Just to clarify, once a membership is successfully canceled, no further charges will be made for the next membership term, and you’ll receive a confirmation email from us.
  
  After reviewing the details, it seems there are two separate membership accounts connected to the information you provided.
  
  The first account, tied to your phone number, was canceled on September 6, 2024, and the full $60 was refunded to your original payment method. This refund should reflect in your account within 3-5 business days.
  
  The second account, associated with your email, is still active, which explains why you were charged the membership fee on October 3, 2024. This is also the account where you've used the Super Pay Card and accessed the Cash Advance service.
  
  Our Super+ membership offers benefits like Cash Advance, Credit Building, and up to 10% Cashback on travel. Whether you wish to continue with these perks or prefer to cancel, we’re here to support you. Your satisfaction is our priority!
  
  If you need assistance, feel free to contact our Support Team at ** ***** ******** (8 AM - 7 PM) or use the chat feature in the Super.com App. Please note that online cancellation procedures may vary depending on your location, but we're always here to help.
  
  For additional information, check out this article: ****************************
  
  We hope this clears things up, and don't hesitate to reach out with any further questions!
  
  

  Customer Answer

  Date: 10/09/2024

  Better Business Bureau:If they will cancel the membership everything will be fine even though I didn't receive the whole refund. But they are going to keep saying they did even though I have screenshots. So thank you for helping me.
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Lori B******

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have no record of signing up for Super.com, yet our corporate credit card has been charged twice (once a month ago, once today) for $14.99 each time. We can find no way to cancel this apparent subscription. Phone calls end up in interminable holds, not even sure we have chosen the right option. Googling results indicate we should log into our account to cancel, but we have no account so don't know how to log in.

  

  Business Response

  Date: 10/03/2024

  Hi Lauren,
  
  Thank you for reaching out to us. We truly appreciate your feedback and we are here to help. It seems there might be a little confusion regarding your Super_ membership, and we're glad to clarify. Please know that we always ensure our users have clear consent before signing up.
  
  Your Super+ membership offers fantastic benefits, including Cash Advance, Crediting building, and up to 10% Cashback on travel. If you've decided that this membership isn't right for you, that's perfectly okay! We're more than happy to assist you with a refund because satisfaction is our top priority.
  
  Cancelling your membership is quick and easy, and entirely within your control. Simply call our Support team at +1 (844) 461-2577 or use the chat feature in your Super.com App for a convenient online cancellation. Please note that online cancellations may be limited in certain states due to regulations.
  
  Alternatively, you can initiate a chat directly from the Super.com App or website during business hours (8 AM - 7 PM) for immediate support.
  
  For more info, please check this article: https://go.super.com/NMPdZ04
  
  We trust this explanation brings clarity to the matter.

  Customer Answer

  Date: 10/03/2024

   
  
  Complaint: 22370637
  
  
  
  I am rejecting this response because:

  1) We want a refund and 2) We want super.com to commit to simplifying the process for cancelling; and 3) we want Super.com to change their practices so people don't accidentally sign up for this alleged "service."

  The option offered for how to cancel by phone is inordinately difficult. We were finally able to do it but the call had to be made from the executive director's personal phone, or the system would not recognize the subscriber. For a nonprofit organization, who has no idea why and how this subscription was started, that is ridiculous. Our staff spent over an hour trying to figure out how to cancel -- And we have yet to understand why the subscription started in the first place. Was there some button that was clicked while booking a hotel room? All our staff are highly educated and careful about filling out forms. Because of the scam-like behavior of super.com, our nonprofit business credit card was improperly charged $14.99 twice. We demand a refund of $29.98. We did not use the services of super.com and we are entitled to a refund.
  
  
  
  Sincerely,
  
  
  
  Lauren Regan

  

  Business Response

  Date: 10/05/2024

  Thanks for sharing your detailed feedback with us, Lauren! We’re always looking to improve our services and offerings, and your insights play a crucial role in that process.
  
  At Super.com, we pride ourselves on credibility and transparent practices, recognized by top publications like Financial Times, Forbes, and the New York Times. We ensure you have all the information upfront and that you give clear consent before any sign-ups—no unwanted sign-ups here! You may have accidentally enrolled in our optional Super+ membership program during a reservation process. We cannot automatically sign anyone up.
  
  We’re glad you were able to cancel over the phone, and we’re actively working to make that process even smoother.
  
  Regarding your refund request, we’re here to help! However, we couldn’t find a membership account linked to the information you provided through this review. For further assistance, please reach out to our Customer Care Team +1 (844) 461-2577 during business hours (8 AM - 7 PM) or use the chat feature in your Super.com App for immediate support.
  
  We appreciate your input and are dedicated to improving your experience!

  Customer Answer

  Date: 10/09/2024

   
  
  Complaint: 22370637
  
  
  
  I am rejecting this response because:

  You are requiring more work from us. We do not want to sit on hold, which is what happened when we called trying to cancel. Although we were finally able to cancel, we still require a refund of the two months you took out of our nonprofit business credit card. The phone number associated with the bogus "account" you started for us is 541-729-5044. That was the info that was needed when we called to cancel, so that should give you enough info to refund our card. The card ends in 1237. If you need the full card number to process the refund, let me know.
  

  Sincerely,
  
  
  
  Lauren Regan

  

  Business Response

  Date: 10/11/2024

  Hi Lauren,
  
  Thank you so much for your feedback! It truly helps us grow and improve. We understand that you may have some concerns about our services, and we want to assure you that our credibility is supported by features in many reputable publications. We take your concerns seriously and prioritize integrity and transparency in everything we do.
  
  We greatly appreciate you providing the necessary information. Our main goal is to ensure every customer is satisfied, and we truly value your patience and understanding throughout this process. We’ve already processed a full refund for your membership, which should reflected in your account within 3-5 business days.
  
  Your input is essential to us, and we’re committed to enhancing your experience! If you need any further assistance, please don’t hesitate to reach out.

• Initial Complaint

  Date:09/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 9/22 to 9/27 someone emptied both my savings and checking accounts with *** ******* ****** ***** in Arlington NY using Super.com totally $7,933.00. I have never heard of this site until I spoke to my credit union today. I would like to know if there is a way to figure out who the thief is, they probably have an account with Super.com.

  

  Business Response

  Date: 10/02/2024

  Hi Maryann,
  
  Thank you for your review and for bringing this to our attention. We take reports of unauthorized transactions seriously. 
  
  Please contact our corporate team directly for an investigation into this matter. They can provide further assistance and help address your concerns. You can reach them at ********************
  
  Your understanding and cooperation are greatly appreciated and we look forward to assisting you.

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24 2024, I created an account with ******************** after unintentionally clicking a link that i had no intention of clicking. It brought me to Super.com which i assumed was a sister company to the company i was trying to purchase from, it wasn't. I created an account and read all terms and conditions VERY carefully in which none stated i had been signing up for a "Super+" membership with a "trial fee", trials are supposed to be free, of $1.97, i needed this money for a purchase and super.com took it from my bank account. i then attempted to cancel my membership and get the fee back but they stated, "Since it's a membership fee it cannot be refunded". ITS YOUR MEMBERSHIP. They also offered me no compensation for my purchase i didnt consent too with the only thing they offered me was a credit card through them in which I needed to input my social security number. I did not feel comfortable with this considering this company is clearly a scam. I am seeking either equal or more compensation in cash back or in credits.

  

  Business Response

  Date: 09/26/2024

  Hi ******, 
  
  Thank you for sharing your feedback with us! We genuinely appreciate your time and want to reassure you that we are a reputable company, recognized in respected publications like the **************** Forbes, *************** SmarterTravel, Conde Nast Traveler, and many others.
  
  It seems there might have been a ****** ***-up regarding your Super+ membership sign-up. Rest assured, signing up without clear consent isn't possible, and we always provide all the necessary information upfront.
  
  Were glad to provide a little more information about the Super+ trial membership. This promotional offer allows you to explore all the great benefits of the Super+ Membership, either for free or at a minimal cost, for a limited time. During the trial period, you have full access to everything Super+ has to offer!
  
  If you decide to cancel your membership before the trial or promotional period ends, there wont be any charges for the next term, and youll continue to enjoy your benefits until the cancellation takes effect.
  
  Our Super+ membership comes with many great perks, including Cash Advance, Credit Building, and up to 10% Cashback on travel. I checked our records, and we happy to confirm that your trial membership was already canceled on September 26, 2024. Please note that the trial fee is non-refundable.
  
  We hope this clears things up for you!

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to access money from my bank account without knowing this company at all. I reached out to them frustrated and accomplished nothing.

  

  Business Response

  Date: 09/26/2024

  Hi ****,
  
  Thank you for sharing your concerns! We truly value your feedback and want to assure you that integrity and transparency are important to us.
  
  We couldnt find any bookings or memberships linked to your details, and were unclear about the charge you mentioned. Could you please provide more information about the issue? Can you provide a bank statement that details the charges you are inquiring about? Any additional information would be really helpful! Our support team is always here to assist you further, and were committed to resolving this for you.
  
  Were here to help and are committed to resolving this for you!