Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Unauthorized Charges by SuperSuper.com Dear BBB Representative,I am writing to formally file a complaint against a business listed as SuperSuper.com for unauthorized transactions on my debit card. I have not subscribed to or knowingly engaged in any services or products from this company, and yet I noticed the following charges on my account:Amount: $15.00 and $1.97 Date: 10/12 and 10/7 Card Used: 3637 I only became aware of these charges upon reviewing my bank statements. I did not authorize these transactions, nor have I received any prior communication or service from this business.I have already contacted my bank to report the issue and prevent further unauthorized charges. Additionally, I am seeking your assistance to ensure this business ceases any further deductions from my account and to investigate their practices to prevent similar occurrences in the future.Please let me know if you require any further information or documentation, such as my bank statement showing the unauthorized charge(s).Thank you for your attention to this matter. I look forward to hearing from you regarding the resolution of this complaint.Sincerely,Nkira ******

  

  Business Response

  Date: 10/14/2024

  Hi Nkira,
  
  Thank you for bringing your Super+ subscription concerns to our attention. We truly appreciate your time and the opportunity to resolve any issues you may have. We take these matters seriously and assure you that integrity and transparency are at the core of our services.
  
  It seems there may have been some confusion regarding your enrollment in the Super+ membership. Our sign-up process ensures that users provide explicit consent before joiningno sign-*** without your approval! We only process charges for the services you've signed up for. For a better understanding of our Privacy Policy, we recommend checking out our Terms & Conditions.
  
  The $1.97 charge you noticed is for the Super+ trial membership, which is a promotional offer allowing you to enjoy the benefits of the Super+ Membership for a limited timeoften free or at a minimal cost. If you cancel before the trial period ends, you wont be charged for the next term. Since the trial wasnt canceled, the subsequent Super+ membership term was charged after the trial ended.
  
  As a Super+ member, you unlock amazing perks like Cash Advance, Credit Building, and up to 10% Cashback on travel. However, if you've chosen not to continue, were more than happy to help with a refundyour satisfaction is our priority!
  
  For assistance, our Support team is just a call away at +1 ************** (8 AM - 9 PM) or you can use the chat function within your Super.com App for immediate support. Please note that online cancellation options may vary depending on your states regulations.
  
  Feel free to check this article for more info: *****************************************
  
  Hope this clarifies! Were here to help and ensure a smooth experience for you.

• Initial Complaint

  Date:10/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged $15 but never signed up for the service - at least not intentionally. Tried to cancel online, which took me through 5 screens. Then was told to call to cancel. I called, and the service center isn't reachable.

  

  Business Response

  Date: 10/13/2024

  Hey Chloe,
  
  Thanks for sharing your concerns! It sounds like there might have been a mix-up with your Super+ membership sign-up, but no worrieswere here to help!
  
  At Super.com, transparency is our priority! We ensure clear consent before joiningno sign-*** without your approval! We only process charges for the services youve signed up for. You can check our Terms & Conditions for more information on our Privacy Policy.
  
  As a Super+ member, you get to enjoy awesome perks including Cash Advance, Credit Building, and up to 10% Cashback on travel. Whether you want to continue enjoying these benefits or cancel, weve got your backyour satisfaction is our top priority!
  
  We see that your membership was successfully canceled on October 12, 2024. Were glad you were able to cancel and know that were continuously working to make the process even smoother.
  
  Regarding your difficulty reaching our ************* Team, it looks like your attempts were made outside of our Super+ business hours. For any further assistance, our Support Team is just a call away at ***************** (Mon-Fri, 8 AM - 9 PM, EST) or you can chat with us in your Super.com App.
  
  We hope this clear things up and rememberwere always here for you!

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company *********** has charged me without my authorization (I DID NOT SIGN UP FOR A MEMBERSHIP) I do not know what this company is about and they are charging me $15.00 every month without my authorization or consent! I wish to get a refund for all the months they illegally charged me because I do not agree with any of those charges or fees. After all, I do not know what this company is about. I appreciate your help. Thank you so much and God blessed you.

  

  Business Response

  Date: 10/14/2024

  Hi ***,
  
  Thank you for reaching out regarding your Super+ subscription. We appreciate the opportunity to address your concerns and value the time you've taken to communicate with us. As a reputable company, weve been recognized by ******** publications such as the **************** Forbes, The *************** SmarterTravel, and Conde Nast Traveler, among others.
  
  It appears there may have been some confusion surrounding your Super+ membership sign-up. Our process ensures that users provide explicit consent before enrolling, and we want to emphasize that you have complete control over your subscription, with a simple process to cancel. We only process charges related to the services you've signed up for. We recommend taking a quick look at our Terms & Conditions for a clearer picture of our Privacy Policy.
  Super+ membership includes benefits like Cash Advance, Credit Building, and up to 10% Cashback on travel. However, if you wish to discontinue your membership, we are happy to process a refund, as customer satisfaction is our top priority.
  
  You can easily cancel by contacting our Support team at ***************** or by using the chat feature in your Super.com app. Please note that online cancellations may vary by state due to local regulations.
  
  For additional assistance, you can also initiate a chat through the Super.com App or website during business hours (8 AM - 9 PM) for immediate support.
  For more information, please refer to this article: *****************************************
  
  Were here to help in any way we can!

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com offers discounted hotel room rates, as well as a subscription service for even cheaper rates and cash back from your reservations. They offer a free trial for this subscription after which there is a $15 charge for the subscription. After cancelling my subscription well before the end date, i was still charged the $15 fee from Super.com. After seeing this i clicked on the charge and seen that it was charged multiple times to my account without a subscription and without my consent. I contacted Super.com who responded by saying they see no charges to me from them. After providing screenshots and dates and info about the charges they insisted there were no charges. After searching online, i found multiple others who were also being charged for the subscription after cancelling, as well as being charged for it without ever even subscribing to the it. The company refuses to acknowledge the charges. Its clear that they are trying to scam people for $15 a month and hoping they wont notice. When contacting them they will deny the charges and say there is nothing that they can do.

  

  Business Response

  Date: 10/13/2024

  Hey Matthew,

  Thanks for sharing your concerns! As a company that's been featured in top publications like the Financial Times, Forbes, and the New York Times, we pride ourselves on credibility and transparency.

  We understand you're facing an issue with charges after canceling your membership, and we’re here to help sort this out.

  Just to clarify: once a membership is successfully canceled, no further charges will be made for the next term, and you’ll receive a confirmation from us. Super.com only processes charges for services you’ve signed up for. Feel free to check out our Terms & Conditions for more clarity on our Privacy Policy.

  The Super+ trial membership is a promotional offer that lets you enjoy all the perks for a limited time—either free or at a minimal price. If you cancel during the trial period, there won’t be any charges for the next term, and your benefits will end upon cancellation.

  After looking into this, we’ve confirmed that your membership was successfully canceled on September 29, 2024, before your trial period ended, and no further charges were made. Our system ensures that no charges are incurred for canceled memberships.

  If you see any charges on your bank statement, we highly recommend contacting your bank for further assistance so they can investigate and verify these charges.

  We’re bummed things didn’t work out this time, but we’re here if you decide to give Super+ another shot in the future! We hope this clears things up, and we’re always here if you need further assistance!

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning, I woke up to a charge of $15.00 that was taken out at 5:14AM CST. Reading other complaints this looks like it could be a monthly membership fee. I have no affiliation with these people, nor have I ever heard of them or their services. I have no idea how to contact them. Their website looks a little sketchy. I just want my money back. In today's world when you live paycheck to paycheck; $15.00 is a lot. I have no idea how to get this reversed or how to contact them about potential fraud. My rating isn't about their services because again I have no idea what it is but how can a company take money from you like this when you NEVER signed up?

  

  Business Response

  Date: 10/12/2024

  Hey Nicole,

  Thanks for reaching out! As a company featured in top publications like the Financial Times, Forbes, and the New York Times, we pride ourselves on credibility and transparency.

  It sounds like there might have been a mix-up with your Super+ membership sign-up, and we’re here to help sort it out! We always ensure clear consent before joining—no sign-ups without your approval! Super.com only process charges for the services you’ve signed up for. We encourage you to take a quick look at our Terms & Conditions to know more of our Privacy Policy.

  Our Super+ membership comes with some fantastic perks, like Cash Advance, Credit Building, and up to 10% Cashback on travel. While we’re confident our membership offers great value, your satisfaction is what matters most! If you'd prefer to cancel, we’re happy to assist with a refund. Just keep in mind that online cancellation may vary by state.

  For assistance, our Support team is just a call away at +1 (844) 461-2577 (8 AM - 9 PM) or you can chat with us in your Super.com App for a convenient online cancellation.

  For more info, please check this article: https://go.super.com/NMPdZ04

  We hope this clears up any concerns, and we’re here to assist you with anything you need!

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my debit card has been getting charged for something i do not even have any idea about. How would i find what i am getting charged for and how do i cancel it.

  

  Business Response

  Date: 10/12/2024

  Hey Mia,

  Thanks for reaching out! At Super.com, we’re all about being transparent, and it looks like there’s been a mix-up that we’d love to sort it out!

  It sounds like you might have accidentally signed up for the Super+ membership. Just so you know, we make it a priority to ensure you give clear consent before any sign-ups—no surprises here! We only process charges for the services you’ve signed up for. Kindly check our Terms & Conditions for more details on our Privacy Policy.

  As a Super+ member, you unlock great perks like Cash Advance, Credit Building, and up to 10% Cashback on travel. Whether you want to keep enjoying these benefits or cancel, we’ve got you covered! Just a quick note, online cancellation may vary by state.

  For assistance, just ring our Support team at +1 (844) 461-2577 (8 AM - 9 PM) or chat with us in your Super.com App for a quick online cancellation.

  We hope this clear things up and remember—we’re always here for you!

• Initial Complaint

  Date:10/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com refuses to remove NOT bank account, but simply the debit card on file ending in 9220.. i reached out to customer service through the app and they made me repeat myself numeorus times just to tell me that i have to call to make said request.. i called an the thickly accented girl on the phone said i now had to email to simply remove my card from a random application.. i sent the email and since recieved NO response..

  

  Business Response

  Date: 10/14/2024

  Hi ******,
  
  Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth. We understand you want to remove your debit card information, and we're here to assist.
  
  We've checked our records and confirmed that your request to remove your funding source ending in 9220 has already been processed by our team last July 17, 2024. An email confirmation was also sent to the email address we have on file.
  
  You might have noticed attempts to charge that card recently, its likely because it was one of your original payment methods for your Super+ membership before it was canceled on October 9, 2024. Rest assured, since the membership is canceled, no further charges will occur.
  
  Our Support team has also tried to reach out to you via phone and email. Feel free to respond to them if you need any more assistance.
  
  We hope this clears things up, and rememberwere always here for you!
  
  

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/19/2024, I signed up for the $15 monthly Super+ subscription plan with Super.com. On 10/09/2024, I contacted their chat support to cancel the subscription to avoid being charged for the next month. They canceled my subscription immediately, downgrading my access on the spot.
  
  When I reached out again to inform them of this mistake, the support team was dismissive and unapologetic, claiming I had requested the cancellation. Despite this, they refused to prorate the remaining days I had already paid for the month or issue a refund.

  

  Business Response

  Date: 10/11/2024

  Hi Pricila,
  
  Thank you for taking the time to share your feedback! We understand the confusion surrounding your Super+ subscription cancellation, and we truly appreciate your patience as we work to clarify things.
  
  Our goal is always to promptly honor customer requests, which is why your subscription was canceled right away. However, we completely understand your concern about the remaining days on your plan, and we’re here to help. While we don’t currently prorate subscriptions, your feedback is valuable, and we’ll be sure to consider it as we continue to improve our services.
  
  If you have any further questions or need assistance, please don’t hesitate to reach out again. We’re always here and happy to help!
  
  Thank you for being part of Super+, and we hope to have the chance to provide you with a better experience in the future.
  
  

  Customer Answer

  Date: 10/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It does nothing to address my issue at hand. I paid for a monthly subscription and did not have that honored by your business. Your statement to better your services moving forward does nothing for me now. You are admitting to fraudulently stealing from me. 
  
  
  
  Sincerely,
  
  Pricila R***

  

  Business Response

  Date: 10/16/2024

  Hi Pricila,
  
  Thank you for taking the time to share your thoughts with us! We appreciate your understanding regarding the recent cancellation of your Super+ subscription.
  
  At Super.com, we are committed to providing reliable and reputable services. Our company has been recognized in well-known publications, such as the ********* *****, ******, *** **** *****, ************** and ***** **** ********. You can find more information about Super.com on our website at ***************.
  
  To ensure we respect our customers' decisions, we always confirm that the choice to cancel is final before proceeding. In your case, you confirmed that you would like to cancel the membership, and we honored that request.
  
  Just a quick note: in the event of the termination of a Super+ Membership, including free trials or promotional memberships, all associated benefits will terminate immediately.
  
  We're delighted that you took advantage of our cash advance program during your membership! We also provided you with a $20 loyalty credit to encourage you to stay with us, which you agreed to. Even so, we respect your decision to cancel.
  
  If you need further assistance, please feel free to call our friendly Support team at +1 ***** ******** (available from 8 AM to 9 PM) or use the chat option in your Super.com app for a convenient online experience.
  
  We hope this explanation brings clarity to the matter, and we appreciate your time with Super+!
  
  

  Customer Answer

  Date: 10/18/2024

  
  
  Complaint: ********

  
  
  Dear Super+,

  I am writing to formally again reject your response regarding my complaint (********). Your reply fails to address my primary concern: I paid for a monthly subscription, and my account was downgraded prematurely after I canceled the renewal.

  While I appreciate your explanation of the benefits of your product, it does not pertain to my issue. I did not sign up for a trial; I paid for a full month of service, and the downgrade occurred while I was still entitled to that month. Any information that does not explain why my account was downgraded without a prorated refund is irrelevant to my case.

  Due to your negligence in addressing my concerns, I have escalated this matter to the **** and will pursue it further as necessary.

  Sincerely,
  Pricila R***

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked ******************** in ******* from August 3rd to 23rd tru super.com paid by ******. However none took responsibility.I was unsatisfied with their service in regards to room cleaning which was not satisfactory. The sheets were not clean and I ended up buy mine and use it during the stay time. Also had to wash them buy hand because I didnt feel safe to give them to my hotel to clean or wash because of the hair and stain Ive noticed the very first day. Ive called room service to clean the bathroom and right after the bathroom flushing stopped working and every time we used had the same issue even if they fixed it. Nighttime using bathroom was horrible due to the same problem.The fridge was not keeping anything cold and was inside a cabinet. In the middle of August was unbelievably warm and we didnt have cold water.We didnt purchase breakfast but paid out of pocket 2 times and unfortunately the second time I got poisoned and sadly vommited.Please take into consideration my reasons for being dissatisfied with the hotel and issue refund before I desputed with my bank for further investigation.

  

  Business Response

  Date: 10/11/2024

  Hi Sevana,
  
  Thank you for sharing your experience with us. We're always striving to ensure our customers have a smooth and enjoyable experience, and your feedback is incredibly helpful in that process.
  
  As a third-party booking service, our role is to facilitate reservations and enhance your overall experience. While we connect you with accommodations, the standards, amenities, and other aspects of the hotel are managed directly by the property itself.
  
  We understand you've initiated the chargeback process with your bank or payment provider, and at this stage, our involvement is limited. However, our Chargeback team is fully engaged, gathering all the necessary documentation to submit for mediation with the card processor.
  
  Moving forward, any updates or further steps will come directly from your financial institution. If they require any additional information from us, our team is ready to assist to ensure a thorough review of your case.
  
  We truly appreciate your understanding and cooperation, and we’re here to support you in any way we can.
  
  

  Customer Answer

  Date: 10/11/2024

   
  
  Complaint: 22399559
  
  
  
  I am rejecting this response because:

  super.com as a third part must provide and advertise for the truth and no misleading information about the product or service. The misrepresentation and not fully investigating the hotel’s business and reputation and falsely engaged with the hotel to attract clients is not in good faith. Individuals trust super.com not the hotel and rely on their truthful descriptions on the businesses Website and rely on reviews and book a vacation which planed to be fun and enjoyable but instead suffer from anxiety and bad experiences. 
  Misrepresentation knowingly or negligently both lead to liabilities. 
  My bank ( PayPal) doesn’t take responsibility nor super.com or the hotel. 
  My understanding of law is someone is liable with contributory or comparative. 
  
  Please resolve the issue. 

  
  
  
  Sincerely,
  
  
  
  Sevana Tavoosian

  

  Business Response

  Date: 10/16/2024

  Hi Sevana,
  
  Thank you for providing feedback about your recent hotel stay. We understand how important the quality of your experience is and appreciate you bringing this to our attention.
  
  As we informed you before, you initiated a dispute with your bank, and as a result, it's imperative that all further communication regarding this matter goes through your card processor.
  
  We apologize for the challenges you've encountered, and we've ensured that our dedicated Chargeback team is aware of your case since you're seeking a resolution. However, please be aware that the mediation process must be exclusively handled through the dispute you filed with your bank.  We hope this explanation clarifies the situation.

  Customer Answer

  Date: 10/16/2024

   
  
  Complaint: 22399559
  
  
  
  I am rejecting this response because:
  
  I already file a dispute with PayPal (bank) who at this point takes no responsibility.

  
  
  Sincerely,
  
  
  
  Sevana Tavoosian

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room for 10 days. I paid online in full $664.94 including tax at Super.com. When I was checking in on 9/21/2024 at the *** ***** *** ****** in Las Vegas NV, I was charged $509.60 more for the room. I had no choice but to pay it or we had no place to stay. Super.com said the room was paid in advance and would not cost more, and only untill after paying the $664.94 was I sent a booking confirmation. It said in the booking confirmation that I could not cancel or receive a refund. Hidden in the find print of the booking confirmation it said the hotel will charge me an aditional $509.60 that I did not agree to or was not notified before booking this reservation or I would have found a lower cost room or stayed at a better hotel that had workng elevators, beter room service and better customer servces (that was the worst I've ever experienced) at the front desk from the man(*****) that checked us in. If I could give no stars I would. ***** and the security on duty will remember us we wanted to use the empty wheelchair at the front desk and was told to wait for the security that never showed untill after we went to the security and asked for help even then it took over 40 min from check in to the time a security gaurd showed. even then ***** told the security gaurd he had to wait for an additional gaurd before taking us up to the room. I filed a creview online then checked their web site and it only shows posative reviews. While trying to chat with them online at super.com i was ignored i was sent a link to *********** but it would not let me login.

  

  Business Response

  Date: 10/10/2024

  Hi Maria,
  
  Thank you for sharing your feedback regarding your check-in experience. 
  
  We understand that unexpected fees can be quite surprising. Many hotels implement standard practices, such as mandatory deposits and resort fees, which are charged directly to guests.
  I would like to clarify that our listings do display both the room rate and any applicable hotel fees. You can find the additional fees detailed in the "About" section of the hotel card or within the terms and conditions prior to booking. After your reservation is confirmed, this information is also included in your payment receipt. It's important to note that these fees are collected by the hotel directly, rather than by Super.com.
  
  Also, as a third-party booking platform, our primary role is to facilitate reservations and enhance your overall experience. While we work hard to connect you with excellent accommodations, we don’t have direct oversight of the hotel’s quality, the amenities they provide, or the behavior of other guests.
  
  We understand how important these factors are to your stay. For a quick resolution, I recommend contacting the hotel management directly. They will be best equipped to address any specific concerns you may have and work with you to improve your visit.
  
  If the hotel refers you back to us, please note that there may be exceptions to our policy. To assist you further, kindly obtain written confirmation of any agreements made. Once you have that, you can visit ********************************* and follow the prompts for assistance.