Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge from super super San Francisco is pending on my debit card in the amount of $15. I disputed this last month and it was removed But it appeared again on 11/23.
  How do I remove this transaction which I did not authorize permanently from my debit card? I ordered a new debit card after the last transaction but it must be somehow linked to my bank account and routing number.

  

  Business Response

  Date: 11/27/2024

  Hi Mary,   
  
  Thank you for voicing your concern. We take these matters seriously and assure you that integrity and transparency are at the core of our services. It sounds like there might have been a mix-up with your Super+ membership sign-up, and we’re here to help clarify things.
  
  Charges are processed only for services you've explicitly signed up for, and we ensure memberships are confirmed only with your clear consent—no surprises, no automatic enrollments.
  While our Super+ membership offers great perks like Cash Advance, Credit Building, and up to 10% Cashback on travel, we're here to support you, whether you’d like to continue enjoying these benefits or cancel your membership.
  
  Just keep in mind that the option for online cancellations may vary depending on your state due to regulatory restrictions. No worries, our Support Team is here to help you every step of the way! For assistance, give us a call at ** ***** ******** (8 AM - 9 PM) or use the chat feature in your Super.com App.
  
  You can check this article for more info: ****************************
  
  We hope this clears things up, and we’re always here to help!

• Initial Complaint

  Date:11/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed an offer and randomly was backcharged even though the offerwall didn't pay for said task. So my account is now negative and everything I earn is being used to pay a false back charge and super refuses to do anything about this problem. I shouldn't have to contact a offerwall that should've paid because super allowed them to charge me $100 when they didn't pay the $100 to begin with. Seems like super is okay with scamming people until they start writing negative but truthful reviews. I simply want the back charge removed and payed for the completed the offer since I have all needed proof that proves it was completed. The offerwall didn't even look at my support ticket, it was immediately rejected after sending in. This entire situation makes me not trust super, it doesn't seem like they care unless someone writes a negative review. They definitely try their best to get that bad review taken down but put no effort into solving the problem. I put money into this offer and do not think it's okay for them to be conducting business like this, I have another offerwall that owes me for completing a task but there's no point in crediting me for that offer if my account is-$100 for no reason.

  

  Business Response

  Date: 11/26/2024

  Hi ******,
  
  Thanks for sharing your experience with uswe really appreciate your feedback! Its super valuable as we work to create a transparent, fair, and positive experience for everyone.
  Integrity and transparency are at the heart of what we do. As a company featured in respected publications like the **************** ******, and The *************** were committed to offering reliable and genuine services you can count on.

  Just a quick heads-up: participation in our cash rewards and cashback program can only end if theres been a violation of our Terms and Conditions. You can find all the details in the "Termination" section here: ****************************************.

  We work closely with our trusted partners to investigate any concerns and ensure decisions align with our policies. Based on what our partner shared, it looks like the negative balance on your account was due to a violation of the programs terms, which led to the restriction. Unfortunately, this decision is final and cant be reversed.

  We hope this helps clear up any questions or concerns you might have. Let us know if theres anything else we can assist with!

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this service and do not even know what they do. I took a Lyft ride, and since then I received two charges from this unknown company! I see they have done this to many others! I want a full refund and all access to my banking and personal info severed! I repeat, I NEVER signed up, or consented to anything, and have never used any service of thus company!

  

  Business Response

  Date: 11/27/2024

  Hi Kelly, 
  
  Thank you for voicing your concern. We take these matters seriously and assure you that integrity and transparency are at the core of our services. It sounds like there might have been a mix-up with your Super+ membership sign-up, and we’re here to help clarify things.
  
  Charges are processed only for services you've explicitly signed up for, and we ensure memberships are confirmed only with your clear consent—no surprises, no automatic enrollments.
  While our Super+ membership offers great perks like Cash Advance, Credit Building, and up to 10% Cashback on travel, we're here to support you, whether you’d like to continue enjoying these benefits or cancel your membership.
  
  Just keep in mind that the option for online cancellations may vary depending on your state due to regulatory restrictions. No worries, our Support Team is here to help you every step of the way! For assistance, give us a call at ** ***** ******** (8 AM - 9 PM) or use the chat feature in your Super.com App.
  
  You can check this article for more info: ****************************
  
  We hope this clears things up, and we’re always here to help!

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the ******************** with confirmatio B_16325428. Throughout the process, the resort fee was not clearly labeled. I finally came to the hotel and they said there was a resort fee of $81.52 and I was forced to pay this because it was a third party booking and i would not have gotten a refund for the rest of the purchase. The check in date is 23rd, it is 4pm here less than an hour after check-in, I tried contacting super.com via chat but have been waiting and no one is responding. I paid $223.97 to super.com, and am requesting a refund of $81.52 that I had to pay to the facility because of false labeling and not being transparent with the pricing during purchase. As you can see from the screenshot, the fee is buried in the bottom note section, which is a nasty practice.

  

  Business Response

  Date: 11/25/2024

  Hey *****,  
  
  Thanks so much for reaching out about your reservation! We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications. We take these matters seriously and assure you that integrity and transparency are at the core of our services. We completely understand how unexpected fees can catch you off guard, and were here to help clarify things.
  
  Hotels often have standard practices of charging a mandatory deposit or resort fees directly to guests. While Super.com shows the room rate up front, the additional hotel fees are detailed in the hotel's terms and conditions section. This information is available both before you book and in your booking confirmation and receipt. These fees are set by the hotel and paid directly to them, which is why theyre separate from the payment you make through Super.com.
  
  If you ever need assistance, please dont hesitate to get in touch! Our amazing 24/7 support team is always ready to help you out. You can find all our contact details easily on the app or site:
  ******************************************
  
  We hope this clarification addresses any doubts or concerns you may have had.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22597061
  
  I am rejecting this response because:

  This is false advertising. Every other service and site shows the resort/facility fee highlighted as part of the expense. Throughout the booking through super.com, it was not clear that it was part of the expense. Please do better.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 11/29/2024

  Hi *****,
  
  Thank you for sharing your feedback with us. At Super.com, were always striving to improve our booking experience, and your input plays an important role in that.
  
  Just to clarify, resort and facility fees are determined by the hotel and are paid directly to them during check-in or check-out. We always aim to provide as much transparency as possible, so while the room rate is shown upfront, the details of these additional fees are included in the terms and conditions before booking and in your confirmation email.
  
  We understand how important it is for this information to be easy to find, and your feedback is a great reminder of how we can keep improving. Were always looking for ways to enhance the booking process and make things even more seamless for our customers.
  
  If you have any other questions or need further assistance, feel free to reach out anytime at ******************************************. Were here to help!

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22597061
  
  I am rejecting this response because: 

  You had misleading pricing that omitted fees, and I have not given me a refund.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using super.com few time throughout last year, I had my confidence in booking a hotel through them, however they failed to do their due diligence on 23 Nov 2024 I book a hotel that was called ************* by ***************************************** north. Per usual I called the hotel to confirm it. However Wyndham reservation agent was not able to find my reservation and informed me that the named hotel is no longer under their management. I thought ok I will be just going to the hotel and talk to the front desk agent. When I got there the front desk agent informed me that the third party should have changed that and shouldnt allow my reservation to get through. At this point it was 1 am and Ive just flown in (I am a flight attendant ) and they dont have my reservation and wont honor the third party mistake (super.com) and they advice me to call the third party and get a refund I said ok and leave since they were sold out and have no room available to take me in as a walk in. I called super. Com customer service and told them about my situation and they said they wont refund it until they get a confirmation from the hotel. I called them again this morning and the hotel confirmed it however super.com still refused to refund my payment. At this point I was not received their service and they are stating that they are resolving the issue with the hotel. First I have not receive their service and the hotel confirmed super.com mistake and super. Com still not refunding my payment. At this point I would like tk report it as a fraud. I would like to be compensated for my time and effort and to leave me stranded at 1 am in the morning. I had been working flying back from ******** to ***** to clt . At that point k was exhausted and received no customer service from **********************

  

  Business Response

  Date: 11/25/2024

  Hey *****,
  
  Thanks for sharing your concerns! Your experience matters to us, and we truly value your feedback. Ensuring our customers have a smooth and enjoyable stay is our top priority, and were here to help you with this.
  
  In the fast-paced travel industry, unexpected situations can arise that are beyond our control as a third-party booking site. Despite this, we always aim to minimize any inconvenience for our valued customers.
  
  Our primary goal is your satisfaction, and were already on it! Our Support Team is initiating contact with the accommodation and travel partner to thoroughly investigate the issue. Well keep you in the loop as we work on it!
  
  In the meantime, please know that whenever you require assistance, we have our 24/7 live agents, ready and willing to help via phone, email, and chat. All our contact details are available on both the app and the website: ******************************************
  
  Were here to make things right and ensure you have the best possible experience with us!

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22596752
  
  I am rejecting this response because:
  I was not receiving the service and the initial response was promising my refund once they get hold the hotel to confirm that they do not have my reservation and will refund it, however now  super.col want to wait until they resolved the issue with the hotel / partner, which is no longer my issue , it is their issue with the hotel partner. Why do I have to wait for my refund while Ive never stay in the hotel that I paid for because the reservation through super. Com was never existed in the hotel partner . It does not make sense that super. Com refusing to refund my money while I was not able to use the service that I paid for.  I expect my refund within 5 days not after super.com resolve their issue with their hotel partner because that is NOT MY ISSUE that is their business issue. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 11/28/2024

  Hi *****,
  
  Thank you for reaching out to us. We completely understand that you may have concerns, and we want to assure you that integrity and transparency are at the heart of everything we do.
  
  As weve mentioned before, the travel industry can sometimes bring unexpected challenges, but please know that were always here to minimize any inconvenience for our valued customers like you.
  
  Regarding your ********************, weve already initiated contact with the accommodation and our travel partner to ensure everything is in order. According to the hotel, your reservation is valid and you were able to utilize it, while the property has changed its name, it remains the same hotel.
  
  If you need further assistance, our dedicated support team is available 24/7 via phone, email, or chat. You can easily find all our contact details here: ******************************************.
  
  We hope this clears up any confusion, and were here to help if you have any more questions. Thank you for choosing us for your travel needs!

• Initial Complaint

  Date:11/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue because I feel like my account is either hacked by someone and they're using this company as a cover-up or this company knows how to hack into people's information I've never used this company before I never use their services before on any level and today there was a transaction of $8 removed off of my card and then the attempt to do $30 two different ***** on my card my bank did block this merchant but there is something going on to the point where they are getting someone's information and charging people's cards I truly don't understand what's going on and I do plan on probably starting a lawsuit if this doesn't give them a heads up on what they're doing they somehow are charging people's cards and a lot of people are probably not even aware of it so please help me figure out what's going on and get this company reported on all levels because they're clearly taking people's information some way somehow and using it for their own personal needs

  

  Business Response

  Date: 11/25/2024

  Hey Marlene,
  
  Thank you for bringing this to our attention! We genuinely appreciate you bringing this to our attention. At Super, integrity and transparency are at the core of everything we do, and we're always here to support you. We're incredibly proud to have earned trust from customers like you and to be featured in publications like the ********* *****, ******, and the *** **** *****.
  
  It seems like there might have been a little mix-up regarding your Super+ membership sign-up. We want to assure you that we always prioritize clear communication and customer consent. Automatic sign-ups are not part of our process because we value your choice to join us.
  
  The Super+ membership comes with amazing perks like Cash Advance, Credit Building, and up to 10% Cashback on travel—benefits designed to enhance your experience with us. That said, your happiness is our top priority, and we're here to help if you’d prefer a refund or cancellation.
  
  We’ve checked our records and saw that your membership was already canceled and refunded on November 23, 2024. If you have any further questions or need assistance, please don’t hesitate to reach out to our Support team at +* ***** ******** (available 8 AM-9 PM) or through the chat feature in your Super.com app.
  
  We hope this clears up any concerns. If there’s anything else we can do for you, please let us know—we're always here for you!

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $15 from Super*Super+************* on 11/22/24 that i have never has a membership with at all. I would like a full refund.

  

  Business Response

  Date: 11/25/2024

  Hey ******,
  
  Thanks for voicing this concern! It looks like there may have been some confusion with your Super+ membership sign-up, but dont worrywere here to help!
  
  Our Super+ membership sign-up process is designed to ensure complete transparency and are only confirmed with your clear consent. We only process charges for services youve explicitly agreed tono automatic sign-*** here!
  
  Our membership offers great perks like Cash Advance, Credit Building, and up to 10% Cashback on travel, but we completely understand if you'd like to cancel. Your satisfaction is our priority, and we're here to support whatever decision you make.
  
  For assistance, you can reach our Support team at +1 ************** (8 AM - 9 PM) or use the chat feature in your Super.com App. Just a quick note that online cancellation option may vary depending on your state due to regulatory restrictions.
  
  For more details, feel free to check out this article: *****************************************
  
  We hope this clears things up!

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel reservation ********** at *** ** ***** in New York City for January 2-4, 2025 using Super.com. I purchased at the non-member rate and paid for the enhanced refund feature so that I could have the flexibility to cancel my reservation in the event of any changes to my itinerary. I realized after booking that I'd reserved the wrong hotel. When I contacted Super.com within hours of the reservation to cancel it, I was told to follow instruction to complete a form on their website in order to process the refund request. On the request form it requires the payment to be refunded to a bank account. I was unable to input any bank account information because I used a company credit card to purchase the reservation. When I called back to request a refund to my credit card, I was told that I'd need to be transferred to a superviser and placed on hold for over 45 minutes. The supervisor was unable to refund my reservation, so now my company has paid $266.92, which includes an enhanced refund fee, to super.com for a reservation I am unable to cancel or receive a refund for. This is a scam and outright theft. I will never use this site again and will make sure that my company no longer patrons this business, as well.

  

  Business Response

  Date: 11/25/2024

  Hi Sequina,
  
  Thank you for reaching out and sharing your thoughts with us! We truly understand how important flexibility is when booking, and we’re here to help clarify our policies and find the best way to support you.
  
  For guests choosing a flexible rate, we offer a full refund if the reservation is canceled within the grace period. For non-refundable rates, the cancellation and refund terms are a bit more restrictive.
  
  That said, we’re excited to offer our Enhanced Refund option, which provides added flexibility by allowing refunds under specific conditions. Just a quick note: the upgrade cost for this option is non-refundable.
  
  For all the details, feel free to check out our Terms & Conditions and learn more about the Enhanced Refund policy here:
  
  ****************************
  **************************************
  
  We’re happy to let you know that our Support team has resolved your concern and provided you with a refund.
  
  We look forward to the opportunity to assist you again in the future!
  
  

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may regard,I made a reservation for a hotel on October 28 via a third party. Upon further review I felt incredibly unsafe staying at the hotel. This was based on reviews about the hotel uncleanliness, unsavory guests, bad management. I proceeded to call the merchant, Super, to ask for a refund. They had told me I needed to call the hotel and ask for a written confirmation stating permission from the hotel for a refund. I then called the attendant but they were not helpful and told me there wasnt anything they could do. The hotel would not send me an email or any sort of document granting permission. I called the third party back and explained this to them but they proceeded to say that they need written confirmation. I told them how unsafe I felt at this hotel but they offered no assistance.Attached are screenshots of my time in conversation with the third party and the hotel. There are also reviews with statements and photographs of people who have stayed at this location. It is unsettling.If this can be resolved, then I will be truly grateful. Thank you for your time.

  

  Business Response

  Date: 11/25/2024

  Hi Ciara,
  
  Thank you for sharing your feedback with us. Your comfort and satisfaction are our top priorities, and we genuinely appreciate you bringing this to our attention.
  
  As a third-party booking platform, our role is to make the reservation process smooth and enjoyable for you. While we dont oversee the standards or amenities at individual properties, we always value your input and aim to improve your overall experience.
  
  We understand that youve initiated the chargeback process, which means your financial institution will now review the case. At this stage, our ability to step in is limited, but please rest assured that our dedicated Chargeback team is hard at work compiling all necessary documentation to support a fair and thorough mediation process.
  
  Moving forward, any updates or resolutions will come directly from your bank or payment provider. If theres anything further we can provide to help, our team will happily collaborate with your financial institution to ensure they have everything they need.
  
  Thank you for your patience and cooperation as we work together to resolve this. If you have any questions or need additional support, dont hesitate to let us knowwere always here to help!

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22592100
  
  I am rejecting this response because: I want them to override their policy because I am unhappy with the condition of the hotel.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 11/28/2024

  Hi Ciara,
  
  We understand the challenges you've faced with your reservation.
  
  As we informed you before, you initiated a dispute with your bank, and as a result, it's imperative that all further communication regarding this matter goes through your card processor.
  
  We apologize for the challenges you've encountered, and we've ensured that our dedicated Chargeback team is aware of your case since you're seeking a resolution. However, please be aware that the mediation process must be exclusively handled through the dispute you filed with your bank. 
  
  We hope this explanation clarifies the situation.

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22592100
  
  I am rejecting this response because: I contacted my card company and they recommended I contact the merchant to see if there is anything further they can do - overriding their policy and refunding.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled as a Super+ membership for the stated benefit of being able to redeem reward credits earned through playing app-based games and completing surveys. I earned $200 in rewards that could be added to my Super+ card (a working credit card). Initially, I earned the rewards and they were taken away as they claimed I had violated some terms and condition; however, the reward company completed an investigate and re-instated my rewards. When I went to redeem the rewards for cash, I was told that my participation had been terminated and my rewards could not be redeemed for cash but only for use on the *********** booking platform. I contacted chat support multiple times and was provided no information. I asked for escalation to HQ and was told I would receive a response. Finally more than a week later, I got the same canned response with no specific information as to what had caused my account to be terminated. In the interim, I was charged for membership fees while awaiting a resolution. I redeemed my $200 on the hotel booking platform as it was the only feasible opportunity. This seems like very bait and switch behavior. I want a detailed explanation of what terms and conditions I supposedly violated.

  

  Business Response

  Date: 11/24/2024

  Hey *****,

  Thanks for sharing your concerns regarding your account and credit redemption! Your feedback means a lot to us as we strive to maintain transparency and fairness in everything we do.

  At Super.com, were proud to be recognized by trusted publications like the **************** ******, and the *************** We hold ourselves to high standards of integrity and work hard to create a positive and fair experience for all our users.

  After carefully reviewing your account, it has been found that your participation in the cash rewards and cashback program has been terminated due to a violation of our Terms and Conditions.

  While we are unable to disclose specific reasons, please know that all relevant information is provided under the "Termination" section of our Terms and Conditions here: *****************************************************************. Please note that this decision is final, and any remaining rewards are not eligible for redemption or have any cash value.

  Just to clarify, participating in our games, surveys, and tasks to earn money doesnt require a Super+ membership. No Super Pay card? No problem! You can still use your earned credits on Super.com bookings.

  Were sorry we couldnt provide a more favorable outcome in this case, but we hope this helps clarify the situation. If you have any other questions or need further assistance, feel free to reach out to our Support Team via the app or websitewere here to help!

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22589572
  
  I am rejecting this response because this is the exact same answer without an answer. I want specifics as to what terms and conditions I supposedly violated. This is not an acceptable response. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 11/27/2024

  Hi *****,
  
  Thank you for reaching out again and sharing your concerns. We appreciate the opportunity to address your feedback and understand your desire for additional clarification.
  
  Following a thorough review, your participation in our cash rewards and cashback program was terminated due to a violation of our Terms and Conditions. While we understand the importance of transparency, we are unable to disclose the specific details or circumstances leading to this decision. This policy is in place to protect the integrity of our processes and ensure fairness across all accounts.
  
  The relevant policies regarding account termination can be found under the "Termination" section of our Terms and Conditions: *****************************************************************.
  
  We recognize that this outcome may not meet your expectations and regret any frustration this may have caused. Please note that this decision is final, and any remaining rewards are no longer eligible for redemption or hold any cash value.
  
  If you have additional questions unrelated to this matter or need further assistance with your account, our Support Team is available via the app or website to assist you.
  Thank you for your understanding.

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22589572
  
  I am rejecting this response because - 

  again, this response has not addressed my concerns. I have been provided no detailed reasoning for termination with no ability to appeal the decision. Continuing to repeat all of this can be found in Terms and Conditions does not answer the initial complaint. This answer has been provided more than 8 times and still there has not been an exhaustive nor explanatory answer. 
  

  This makes me distrust the rewards program and question its legitimacy. Is this simply a method of luring people in and then arbitrarily disqualifying them from using their earned rewards? A lack of ability to directly provide exact reasoning and/or proof of the so-called violations suggests that they are made-up or arbitrary. Where are the facts? 

  
  Sincerely,
  
  ***** ******