Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel in Austin TX on April 10, 2024 for the night of April 20, 2024. Unbeknownst to me, the booking company signed me up for a recurring membership in "Super +" for $14.99 a month. Because my credit card is paid automatically, I only recently discovered this charge. I have paid this for nine months for a total of $119.92. I would like this to be refunded as soon as possible.

  

  Business Response

  Date: 11/28/2024

  Hi Leo,
  
  Thank you for sharing your concern about your membership! It sounds like there might’ve been some confusion with your Super+ sign-up, and we really appreciate you bringing this to our attention. No worries—we’re here to get everything sorted out for you!
  
  You might have unintentionally signed up for Super+ during the reservation process. Don’t worry, though—our sign-up process is designed to confirm memberships only with clear consent, so no one gets signed up automatically! If you’d like, you can check out our Terms & Conditions for all the details.
  
  Super+ comes with awesome perks like Cash Advances, Credit Building, and up to 10% cashback on travel. While these benefits are pretty great, the membership is totally optional! You’re welcome to use all our other amazing services without subscribing.
  
  That said, if you’ve decided not to continue with Super+, we completely understand and are happy to process a refund. Your satisfaction is our top priority! Just a quick heads-up: the online cancellation process can vary depending on your state due to regulatory rules.
  
  According to our records, your membership was already canceled on November 27, 2024, so rest assured—you won’t be charged again!
  
  If you need help with the refund, our friendly Support team is just a call away at ** ***** ********* or you can use the chat feature in your Super.com App. For more info, check out our Help Center here: *****************************
  
  We hope this clears things up, and remember—we’re always here if you need anything else!

  Customer Answer

  Date: 11/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  They are just telling me to call them for a refund. They can decide through this process to give me a refund without making me jump through a nother good.

  
  
  Sincerely,
  
  
  
  Leo G******

  

  Business Response

  Date: 12/05/2024

  Hi Leo,
  
  We get it—reaching out to support might not be your favorite thing, but we’re here to make it as easy and smooth as possible for you!
  
  To ensure your refund is processed quickly and accurately, our support team is ready to help. You can reach us at ** ***** ******** (we’re here from 8 AM to 9 PM), or hop onto the Super.com app and chat with us directly—whichever works best for you!
  
  Thank you for your understanding and cooperation. We’re always working to improve and make things better for you!

  Customer Answer

  Date: 12/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I am trying to resolve this complaint through this process and not trying to initiate another process directly with the company.
  
  
  
  Sincerely,
  
  
  
  Leo G******

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a hotel room using Super.com which included a “refundable upgrade”. I later cancelled the reservation well before the cancellation deadline, and Super.com refunded me an amount $85.00 less than the amount I had paid. When I contacted their customer service, they said that the “refundable upgrade” was a non-refundable fee and they refused to refund that to me. I tried several ***** to explain that this was very misleading and asked them to show me where it had been explained to me that this was a “non-refundable fee” and they refused to/could not do it. My reservation number was **********; I paid them $929.99 and they only refunded $844.99.

  

  Business Response

  Date: 11/28/2024

  Hi Robert,
  
  Thank you for voicing your concerns. We take these matters seriously and assure you that integrity and transparency are at the core of our services. We want to reassure you that we are a reputable company, recognized in respected publications like the ********* *****, ******, *** **** *****, ************** ***** **** ********, and many others.
  
  Regarding your booking, it's essential to differentiate between the type of reservation selected. When booking a flexible rate, you are entitled to a full refund if you cancel within the grace period. On the other hand, the Non-refundable rate offers a discounted price in exchange for a stricter cancellation policy. When you choose to enhance this cancellation policy for added flexibility, the upgrade cost is understandably non-refundable.
  
  For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
  
  ****************************
  **************************************
  
  We hope this clarifies the reservation policies for you.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund of all money deducted from my checking account every month since August 2024. I do not remember signing up for this membership. Each time I call the number listed it rings out. I cannot get a person on the phone.

  

  Business Response

  Date: 11/28/2024

  Hi Sandra,
  
  Thank you for voicing your concern. We take these matters seriously and assure you that integrity and transparency are at the core of our services. It sounds like there might have been a mix-up with your Super+ membership sign-up, and we’re here to help clarify things.
  
  Charges are processed only for services you've explicitly signed up for, and we ensure memberships are confirmed only with your clear consent—no surprises, no automatic enrollments.
  While our Super+ membership offers great perks like Cash Advance, Credit Building, and up to 10% Cashback on travel, we're here to support you, whether you’d like to continue enjoying these benefits or cancel your membership.
  
  Just keep in mind that the option for online cancellations may vary depending on your state due to regulatory restrictions. For assistance our support team is always available during our business hours Monday to Friday  (8 AM - 9 PM), give us a call at ** ***** ******** or use the chat feature in your Super.com App.
  
  You can check this article for more info: ****************************
  
  We hope this clears things up, and we’re always here to help!

  Customer Answer

  Date: 12/02/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I need a refund of all the money you took from my account. I’m not benefiting from any of what you put in your response. There was no way to cancel this membership after any trial period. You don’t answer the phone that’s listed   I await my refund. Thank you!
  
  
  
  Sincerely,
  
  
  
  Sandra T*****

  

  Business Response

  Date: 12/05/2024

  Hi Sandra,
  
  We totally understand your concerns and want to assure you that canceling your membership is super easy!
  
  To get started with your cancellation and refund, simply reach out to our support team. We’re available Monday to Friday, 8 AM to 9 PM, at ** ***** ********, or you can chat with us directly through the Super.com app—whichever works best for you!
  
  Our team is here and ready to help you out right away.

  Customer Answer

  Date: 12/05/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I called the number you gave and the customer agent said she cannot grant the 4 months refund. She will escalate it and I will be contacted about the outcome. The number you gave me is different from the one that is on the transactions to my bank account. I was able to cancel my account BUT I need a full refund of the four amounts taken from my account since September because I was unable to close my account after the trial period. 
  
  
  
  Sincerely,
  
  
  
  Sandra T*****

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a night stay through Super.com, due to the hurricane in ******* a state of emergency was declared. The hotel was utilized as a FEMA relief zone, hence not accepting anymore reservations. I communicated this with super who stated they would need to contact the hotel, ********************* at ***********. I called the hotel multiple times leaving voicemails and sent an email. The only time I got through the front desk indicated I needed to keep calling the reservation line. As of writing this complaint on November 25, 2024, the reservation line is still disconnected. The main issue is that the website hosts locations without fully knowing whether they are at capacity or even responsive.

  

  Business Response

  Date: 11/27/2024

  Hi *****,
  
  Thank you so much for sharing your experience with us. We truly understand how unexpected events, like the recent hurricane, can disrupt plans, and were here to help in any way we can. Your feedback is incredibly valuable and helps us improve our services for you and all our customers.
  
  Were sorry to hear about the challenges youve faced with your reservation. We see that youve already initiated the chargeback process with your bank or payment provider. At this stage, were limited in the actions we can take directly, but please rest assured that our dedicated Chargeback team is fully engaged.
  
  Theyre working diligently to gather all the necessary documentation and will submit it to the card processor for mediation. Moving forward, any updates or resolutions will need to come through your financial institution, and were here to support that process however we can.
  
  If additional information or documentation is required from us, our Chargeback team will work closely with your bank to ensure everything is handled thoroughly and fairly.
  
  We appreciate your understanding and patience as this process unfolds, and were grateful to have the opportunity to assist you. If theres anything else you need in the meantime, please dont hesitate to reach out.

• Initial Complaint

  Date:11/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge from super super San Francisco is pending on my debit card in the amount of $15. I disputed this last month and it was removed But it appeared again on 11/23.
  How do I remove this transaction which I did not authorize permanently from my debit card? I ordered a new debit card after the last transaction but it must be somehow linked to my bank account and routing number.

  

  Business Response

  Date: 11/27/2024

  Hi Mary,   
  
  Thank you for voicing your concern. We take these matters seriously and assure you that integrity and transparency are at the core of our services. It sounds like there might have been a mix-up with your Super+ membership sign-up, and we’re here to help clarify things.
  
  Charges are processed only for services you've explicitly signed up for, and we ensure memberships are confirmed only with your clear consent—no surprises, no automatic enrollments.
  While our Super+ membership offers great perks like Cash Advance, Credit Building, and up to 10% Cashback on travel, we're here to support you, whether you’d like to continue enjoying these benefits or cancel your membership.
  
  Just keep in mind that the option for online cancellations may vary depending on your state due to regulatory restrictions. No worries, our Support Team is here to help you every step of the way! For assistance, give us a call at ** ***** ******** (8 AM - 9 PM) or use the chat feature in your Super.com App.
  
  You can check this article for more info: ****************************
  
  We hope this clears things up, and we’re always here to help!

• Initial Complaint

  Date:11/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed an offer and randomly was backcharged even though the offerwall didn't pay for said task. So my account is now negative and everything I earn is being used to pay a false back charge and super refuses to do anything about this problem. I shouldn't have to contact a offerwall that should've paid because super allowed them to charge me $100 when they didn't pay the $100 to begin with. Seems like super is okay with scamming people until they start writing negative but truthful reviews. I simply want the back charge removed and payed for the completed the offer since I have all needed proof that proves it was completed. The offerwall didn't even look at my support ticket, it was immediately rejected after sending in. This entire situation makes me not trust super, it doesn't seem like they care unless someone writes a negative review. They definitely try their best to get that bad review taken down but put no effort into solving the problem. I put money into this offer and do not think it's okay for them to be conducting business like this, I have another offerwall that owes me for completing a task but there's no point in crediting me for that offer if my account is-$100 for no reason.

  

  Business Response

  Date: 11/26/2024

  Hi ******,
  
  Thanks for sharing your experience with uswe really appreciate your feedback! Its super valuable as we work to create a transparent, fair, and positive experience for everyone.
  Integrity and transparency are at the heart of what we do. As a company featured in respected publications like the **************** ******, and The *************** were committed to offering reliable and genuine services you can count on.

  Just a quick heads-up: participation in our cash rewards and cashback program can only end if theres been a violation of our Terms and Conditions. You can find all the details in the "Termination" section here: ****************************************.

  We work closely with our trusted partners to investigate any concerns and ensure decisions align with our policies. Based on what our partner shared, it looks like the negative balance on your account was due to a violation of the programs terms, which led to the restriction. Unfortunately, this decision is final and cant be reversed.

  We hope this helps clear up any questions or concerns you might have. Let us know if theres anything else we can assist with!

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for this service and do not even know what they do. I took a Lyft ride, and since then I received two charges from this unknown company! I see they have done this to many others! I want a full refund and all access to my banking and personal info severed! I repeat, I NEVER signed up, or consented to anything, and have never used any service of thus company!

  

  Business Response

  Date: 11/27/2024

  Hi Kelly, 
  
  Thank you for voicing your concern. We take these matters seriously and assure you that integrity and transparency are at the core of our services. It sounds like there might have been a mix-up with your Super+ membership sign-up, and we’re here to help clarify things.
  
  Charges are processed only for services you've explicitly signed up for, and we ensure memberships are confirmed only with your clear consent—no surprises, no automatic enrollments.
  While our Super+ membership offers great perks like Cash Advance, Credit Building, and up to 10% Cashback on travel, we're here to support you, whether you’d like to continue enjoying these benefits or cancel your membership.
  
  Just keep in mind that the option for online cancellations may vary depending on your state due to regulatory restrictions. No worries, our Support Team is here to help you every step of the way! For assistance, give us a call at ** ***** ******** (8 AM - 9 PM) or use the chat feature in your Super.com App.
  
  You can check this article for more info: ****************************
  
  We hope this clears things up, and we’re always here to help!

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the ******************** with confirmatio B_16325428. Throughout the process, the resort fee was not clearly labeled. I finally came to the hotel and they said there was a resort fee of $81.52 and I was forced to pay this because it was a third party booking and i would not have gotten a refund for the rest of the purchase. The check in date is 23rd, it is 4pm here less than an hour after check-in, I tried contacting super.com via chat but have been waiting and no one is responding. I paid $223.97 to super.com, and am requesting a refund of $81.52 that I had to pay to the facility because of false labeling and not being transparent with the pricing during purchase. As you can see from the screenshot, the fee is buried in the bottom note section, which is a nasty practice.

  

  Business Response

  Date: 11/25/2024

  Hey *****,  
  
  Thanks so much for reaching out about your reservation! We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications. We take these matters seriously and assure you that integrity and transparency are at the core of our services. We completely understand how unexpected fees can catch you off guard, and were here to help clarify things.
  
  Hotels often have standard practices of charging a mandatory deposit or resort fees directly to guests. While Super.com shows the room rate up front, the additional hotel fees are detailed in the hotel's terms and conditions section. This information is available both before you book and in your booking confirmation and receipt. These fees are set by the hotel and paid directly to them, which is why theyre separate from the payment you make through Super.com.
  
  If you ever need assistance, please dont hesitate to get in touch! Our amazing 24/7 support team is always ready to help you out. You can find all our contact details easily on the app or site:
  ******************************************
  
  We hope this clarification addresses any doubts or concerns you may have had.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22597061
  
  I am rejecting this response because:

  This is false advertising. Every other service and site shows the resort/facility fee highlighted as part of the expense. Throughout the booking through super.com, it was not clear that it was part of the expense. Please do better.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 11/29/2024

  Hi *****,
  
  Thank you for sharing your feedback with us. At Super.com, were always striving to improve our booking experience, and your input plays an important role in that.
  
  Just to clarify, resort and facility fees are determined by the hotel and are paid directly to them during check-in or check-out. We always aim to provide as much transparency as possible, so while the room rate is shown upfront, the details of these additional fees are included in the terms and conditions before booking and in your confirmation email.
  
  We understand how important it is for this information to be easy to find, and your feedback is a great reminder of how we can keep improving. Were always looking for ways to enhance the booking process and make things even more seamless for our customers.
  
  If you have any other questions or need further assistance, feel free to reach out anytime at ******************************************. Were here to help!

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22597061
  
  I am rejecting this response because: 

  You had misleading pricing that omitted fees, and I have not given me a refund.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using super.com few time throughout last year, I had my confidence in booking a hotel through them, however they failed to do their due diligence on 23 Nov 2024 I book a hotel that was called ************* by ***************************************** north. Per usual I called the hotel to confirm it. However Wyndham reservation agent was not able to find my reservation and informed me that the named hotel is no longer under their management. I thought ok I will be just going to the hotel and talk to the front desk agent. When I got there the front desk agent informed me that the third party should have changed that and shouldnt allow my reservation to get through. At this point it was 1 am and Ive just flown in (I am a flight attendant ) and they dont have my reservation and wont honor the third party mistake (super.com) and they advice me to call the third party and get a refund I said ok and leave since they were sold out and have no room available to take me in as a walk in. I called super. Com customer service and told them about my situation and they said they wont refund it until they get a confirmation from the hotel. I called them again this morning and the hotel confirmed it however super.com still refused to refund my payment. At this point I was not received their service and they are stating that they are resolving the issue with the hotel. First I have not receive their service and the hotel confirmed super.com mistake and super. Com still not refunding my payment. At this point I would like tk report it as a fraud. I would like to be compensated for my time and effort and to leave me stranded at 1 am in the morning. I had been working flying back from ******** to ***** to clt . At that point k was exhausted and received no customer service from **********************

  

  Business Response

  Date: 11/25/2024

  Hey *****,
  
  Thanks for sharing your concerns! Your experience matters to us, and we truly value your feedback. Ensuring our customers have a smooth and enjoyable stay is our top priority, and were here to help you with this.
  
  In the fast-paced travel industry, unexpected situations can arise that are beyond our control as a third-party booking site. Despite this, we always aim to minimize any inconvenience for our valued customers.
  
  Our primary goal is your satisfaction, and were already on it! Our Support Team is initiating contact with the accommodation and travel partner to thoroughly investigate the issue. Well keep you in the loop as we work on it!
  
  In the meantime, please know that whenever you require assistance, we have our 24/7 live agents, ready and willing to help via phone, email, and chat. All our contact details are available on both the app and the website: ******************************************
  
  Were here to make things right and ensure you have the best possible experience with us!

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22596752
  
  I am rejecting this response because:
  I was not receiving the service and the initial response was promising my refund once they get hold the hotel to confirm that they do not have my reservation and will refund it, however now  super.col want to wait until they resolved the issue with the hotel / partner, which is no longer my issue , it is their issue with the hotel partner. Why do I have to wait for my refund while Ive never stay in the hotel that I paid for because the reservation through super. Com was never existed in the hotel partner . It does not make sense that super. Com refusing to refund my money while I was not able to use the service that I paid for.  I expect my refund within 5 days not after super.com resolve their issue with their hotel partner because that is NOT MY ISSUE that is their business issue. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 11/28/2024

  Hi *****,
  
  Thank you for reaching out to us. We completely understand that you may have concerns, and we want to assure you that integrity and transparency are at the heart of everything we do.
  
  As weve mentioned before, the travel industry can sometimes bring unexpected challenges, but please know that were always here to minimize any inconvenience for our valued customers like you.
  
  Regarding your ********************, weve already initiated contact with the accommodation and our travel partner to ensure everything is in order. According to the hotel, your reservation is valid and you were able to utilize it, while the property has changed its name, it remains the same hotel.
  
  If you need further assistance, our dedicated support team is available 24/7 via phone, email, or chat. You can easily find all our contact details here: ******************************************.
  
  We hope this clears up any confusion, and were here to help if you have any more questions. Thank you for choosing us for your travel needs!

• Initial Complaint

  Date:11/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue because I feel like my account is either hacked by someone and they're using this company as a cover-up or this company knows how to hack into people's information I've never used this company before I never use their services before on any level and today there was a transaction of $8 removed off of my card and then the attempt to do $30 two different ***** on my card my bank did block this merchant but there is something going on to the point where they are getting someone's information and charging people's cards I truly don't understand what's going on and I do plan on probably starting a lawsuit if this doesn't give them a heads up on what they're doing they somehow are charging people's cards and a lot of people are probably not even aware of it so please help me figure out what's going on and get this company reported on all levels because they're clearly taking people's information some way somehow and using it for their own personal needs

  

  Business Response

  Date: 11/25/2024

  Hey Marlene,
  
  Thank you for bringing this to our attention! We genuinely appreciate you bringing this to our attention. At Super, integrity and transparency are at the core of everything we do, and we're always here to support you. We're incredibly proud to have earned trust from customers like you and to be featured in publications like the ********* *****, ******, and the *** **** *****.
  
  It seems like there might have been a little mix-up regarding your Super+ membership sign-up. We want to assure you that we always prioritize clear communication and customer consent. Automatic sign-ups are not part of our process because we value your choice to join us.
  
  The Super+ membership comes with amazing perks like Cash Advance, Credit Building, and up to 10% Cashback on travel—benefits designed to enhance your experience with us. That said, your happiness is our top priority, and we're here to help if you’d prefer a refund or cancellation.
  
  We’ve checked our records and saw that your membership was already canceled and refunded on November 23, 2024. If you have any further questions or need assistance, please don’t hesitate to reach out to our Support team at +* ***** ******** (available 8 AM-9 PM) or through the chat feature in your Super.com app.
  
  We hope this clears up any concerns. If there’s anything else we can do for you, please let us know—we're always here for you!