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Business Profile

Internet Services

Nextdoor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2024. Complaints on file state concerns of account restrictions or terminations.

    BBB recommends users to review Nextdoor's Guildlines & Policies, Community Guidelines, and Member Agreement prior to using their services.


Complaints

Customer Complaints Summary

  • 478 total complaints in the last 3 years.
  • 146 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No customer service available, contact icon doesnt work. Poor customer service.

    Business Response

    Date: 03/13/2023

    There is a help link on every page on Nextdoor. Member can always reach us here as well:  ****************************************************************************.

  • Initial Complaint

    Date:03/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February of 2023, I created an account with nextdoor, expecting to connect with neighbors in my city and learn about important things around me. But what I received were constant spammy emails and unhelpful information. They don't regulate nor moderate their platform, allowing people to spam offensive things and make unfair allegations about their neighbors. So I decided to try to delete my account. I notice there is a link for deactivating but not for deleting. I find a small unhelpful form to send to them. No support emails or anything. Apparently you need to be a community moderator just to do that. So I sent it to them 3/2/2023. I haven't gotten any answers or anything, but more spam emails. I had to manually disable every notification, category by category. I can't take these emails anymore, and feel unsafe for my privacy as they have my email and address. I'm disappointed and will not use this service again.

    Business Response

    Date: 03/10/2023

    We've been in contact with the member as recently as a few days ago. We're awaiting a response before deleting the account in full.

  • Initial Complaint

    Date:03/02/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last several years I have been trying to unsubscribe from nextdoor. I have gone into the app, email unsubscribe, customer support and nothing. I see this is pretty common based on a ****** searhc.

    Business Response

    Date: 03/08/2023

    The neighbor deactivated their account, which is the way to stop all notifications.

    Customer Answer

    Date: 03/09/2023

    Better Business Bureau:

    I have reviewed the response and it didnt read like a complete sentence but I am going to trust that they will stop emailing me and if not, I will open another ticket. Thank you BBB for all your help.  

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 1st 4 pm, my Nextdoor account was suspended for 4 days, for unknown reasons Nextdoor needs to explain their action and restore my Nextdoor.com account.

    Business Response

    Date: 03/08/2023

    We advised the neighbor when he wrote to support.

  • Initial Complaint

    Date:02/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I, a black person, made a post about a racist incident at a library. Black people supported me. White people tried to explain that it was not racism and cursed in their replies to me and are still on the platform. I posted a medical journals definition of what a word meant including a link. I was then banned for being antiracist which their website references in a whole section of the platform. Now nextdoor will not delete my information.

    Business Response

    Date: 03/07/2023

    I had my team look into this and they were going to reach out to this neighbor about her situation. She should see an email from Nextdoor Support.

    Customer Answer

    Date: 03/08/2023

     
    Complaint: 19511715

    I am rejecting this response because:of COMPLETE RACISM! Nextdoor has lied about sending an email (and yes I checked all of my spam folders etc). They have not resolved anything regarding their acts of racism, complicity in the perpetuation of racism and being bystanders to racism. 


    Sincerely,

    Bree Beighbors

    Business Response

    Date: 03/15/2023

    Apologies to this member. There was a miscommunication with the support team. They should be sending this member an email shortly.

  • Initial Complaint

    Date:02/25/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was disabled because they want me to disclose my personal information on the app which I will not do. I want my account deleted because I believe they are using my personal information for fraudulent purposes.

    Business Response

    Date: 03/02/2023

    We don't have a neighbor on the platform under that email address or name. Please send what email address you used to join and we can see what is going on.

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a nextdoor ad account.. I deactivated it on 10/17/2022. They kept charging me for the ad, 3 months . I tried to contact them but the website said my account was deactivated. How could I be issuing ads if my account was deactivated. I went thru my credit card company *********** (bad news on them) and lodged a dispute. Once I did that it go Nextdoor to notice, They issued a refund for one m,onth, then they took it back and charged me again. I contacted *********** and they said to contact nextdoor for the refund. I contacted nextdoor and they gave me the run around, saying that the bank had to refund the amount because they show that the amounts were in dispute. When I asked nextdoor to send me a copy of the information that showed the account was in dispute, they said it was against company policy and they couldnt. this company is crooked and corrupt!!!! I would recommend you stop using them as a business vehicle.They have very bad business practices and should not be graded by the BBB

    Business Response

    Date: 02/28/2023

    I see that the customer reached out to us in late 2022. Can you reopen a ticket with this information with the support team? You can reach them here: ****************************************************************************.

    We can't issue refunds through the BBB. It needs to go through support.

    Customer Answer

    Date: 03/21/2023

     
    Complaint: 19445098

    I am rejecting this response because:

    I was told that I would receive a refund by 3/17/2023.  I did not.  I sent support on 3/18/2023 an email saying I did not receive the refund, but they ignored that.


    Sincerely,

    *****************************

    Business Response

    Date: 04/04/2023

    According to support, the refunds were made on March 30.

  • Initial Complaint

    Date:02/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked for Nextdoor.com to close my account and delete my data as many on the platform were racist and the moderators were biased. Nextdoor locked my account so I could not close the account myself. When I sent them an email asking them to delete and remove all data from anything associated with terilane.com they refused. Case # ******** Nextdoor.com response "we are unable to comply with your request for deletion of your personal information, as it is necessary for us to maintain this information for reasons that *** include maintaining the security of our platform, protecting against malicious, deceptive, fraudulent, or illegal activity, and/or exercising or defending legal claims."This violates privacy laws.

    Business Response

    Date: 02/27/2023

    The member has been suspended multiple times so we have to hold her account for at least a year.

    If the member wishes to reach out to our legal team, she can do so here:

    Nextdoor (c/o Legal), ********************************************************************** 94102

    Customer Answer

    Date: 02/28/2023

     
    Complaint: 19433583

    I am rejecting this response because:moderation is done by members and is biased and political. Support on the platform.is nil. Racism and karening is rampant on the platform. I'm not the problem. In alignment with privacy laws I want my data removed. I will contact their legal department. I want my data and account removed and closed. This is a ftc and legal violation.

    Sincerely,

    *********************************

    Business Response

    Date: 03/06/2023

    You can contact legal here:

    Nextdoor (c/o Legal), ********************************************************************** 94102

    Customer Answer

    Date: 03/06/2023

     
    Complaint: 19433583

    I am rejecting this response because: I want my account closed and my data deleted. I did nothing wrong I did not violate any laws. The company is violating federal and state privacy laws. I will be sending them a legal cease-and-desist notice. Failure to comply with deleting my data will result in legal action.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:02/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This ***************** has permanently banned me from my account online with them in **********, ** due to my posting of conservative news articles in their State-National Politics forum. I have not broken any rules, and they refuse to reinstate my account. I want my account reopened, and I want them to stop harrassing me.

    Business Response

    Date: 02/27/2023

    The member was suspended or warned about their behavior over 10 times including multiple times for spreading misinformation. They will not be reactivated.

    Customer Answer

    Date: 02/28/2023

     
    Complaint: 19432161

    I am rejecting this response because:

    This company has illegally and unconstitutionally violated my right to free speech and freedom of association and caused untold damage to my reputation by permanently removing me from this Communist platform which does not allow speech that goes against THEIR BELIEFS (and does allow the spreading of misinformation by members on a daily basis who happen to agree with their stance on the issues).  I did not ever post misinformation, which has currently been proven to be accurate and factual.  The only way to stop these Communists from continuing their Chinese Communist Party actions is for the **** Congress to hold them accountable, prosecute them to the fullest extent of the law, and require damages for those negatively affected.  They have illegally taken me out of the stream of commerce but shutting down my speech and freedom to associate.

    Nextdoor was given example after example from me that my posts were not misinformation and did not violate their terms of service, which they completely ignored with no valid reason.  They are a dangerous company that is destroying the American way of life by interfering in the even and fair exchange of ideas.  I await the day they are shut down and/or prosecuted for crimes against all like-minded ********* who have been kicked off their platform simply because they are exchanging conservative, factual anaylsis and thought.  I am one of many who have been permanently removed because we did not go along with their limited exchange of ideas (i.e., limited to only those who promote the Democratic Socialist Party's woke ideas and sick policies).



    Sincerely,

    ***************************

    Business Response

    Date: 03/06/2023

    If the neighbor needs to reach out to our legal team, they can here:

    Nextdoor (c/o Legal), ********************************************************************** 94102

  • Initial Complaint

    Date:02/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Spam ! I have unsuscribed about 100 times from their emails and no matter what i do, i still keep getting tons of spam emails a day.

    Business Response

    Date: 02/27/2023

    We have deactivated the member's account.

Nextdoor.com, Inc. is NOT a BBB Accredited Business.

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