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Business Profile

Ecommerce

JustAnswer
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see

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JustAnswer has 2 locations, listed below.

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    Customer Review Ratings

    3.69

    Average of 9,108 Customer Reviews

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    Review Details

    • Paul C

      Date: 09/01/2025

      Signing up was a hassle. I was charged 3 times because my bank blocked the the first two attempts. When I authorized the charge, all three attempts posted. I have not been able to contact customer service about my account.

    • Scott D

      Date: 08/31/2025

      Orbit hose end water timers timer's manual override randomly repeats the manual command unbidden. It's a manufacturer bug in a consumer product they aren't going to fix and the workaround works but is far from perfect. JustAnswer was great, just not the product.

    • Michael J

      Date: 08/31/2025

      It Was Fine, ***** Was Pleasant And Helpful So All And All A Positive Experience.

    • Breanne H

      Date: 08/31/2025

      Awesome advice and clarity on my situation. I have peace of mind now with my next moves. Thank you

    • Paula S

      Date: 08/31/2025

      I was routed quickly to a technician and he explained the problem very clearly and it was resolved in minutes.

    • REBIE F

      Date: 08/31/2025

      **** WAS PATIENT,KIND AND TOOK HIS TIME WITH ME AS I RAN BACK AND FORTH TO THE OVEN AND BACK WITH NEEDED INFORMATION. DON'T EVER LET HIM LEAVE. HE IS A JEWEL!!/

    • Mary N

      Date: 08/31/2025

      Very easy and fast but wish they told you there was a few up front.

    • Lou R

      Date: 08/31/2025

      Had an issue with my slide out and the mechanic helped me to resolve it.

    • Karen H

      Date: 08/31/2025

      The attorney I spoke with was outstanding; thorough, and thoughtful in his research and responses. The only thing I absolutely didn't like was the inability to speak with a human regarding a few questions I had after the encounter. There only is a chatbot that had no clue as to what I was asking. It wanted me to set me up with an expert when I stated that I couldn't find a way to tip this attorney. When I finally found how to accomplish this, the transaction didn't proceed because my bank account balance was too low. After transferring money into that account, I wanted to know if JustAnswer would automatically attempt the transaction again, or if it was safe for me to try again. No humans to talk with. FAQ was useless. I took a chance, and sent a tip again, and hope I won't be charged twice.

    • Jill T

      Date: 08/31/2025

      His help was very quick and I just really appreciate his kindness in helping me!

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