Complaints

This profile includes complaints for JustAnswer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JustAnswer

  San Francisco, CA 94129-1707

  
• 

  Just Answer

  440 N. Barranca Ave #7508 Covina, CA 91723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/29/2025 $65 Stated that they would give you access to an expert to answer a question for a fully refundable $5. I asked my questions and cancelled my account immediately after. I checked my bank account the next day and I was charged $65. I emailed and asked for a refund because it was only supposed to be $5 that was going to be refunded after. They *** started that it was clearly indicated that I sighed up for a membership, it was not indicated anywhere that that is what I was doing or that that would be the cost.

  

  Business Response

  Date: 07/31/2025

  Hello *****,
  
  We're ready to lend a hand.
  
  Upon checking your account, I can see that our **************** team has already cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or **************

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Goth

• Initial Complaint

  Date:07/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am dissatisfied with its billing practices and subscription model. I thought I had canceled the service just after joining and paying the initial fee. I was therefore surprised when I received a recurring charge of $40 on 7/29/25. Today (7/30) upon seeing the charge I notified them via email immediately of the error and requested a refund. I was flatly denied. I then tried to communicate with the bot on the site and again flatly denied a refund with no further options to communicate.

  

  Business Response

  Date: 07/31/2025

  Hello ******,

  I apologize for any inconvenience.  When I reviewed the account with user ID *********, I did not find a record showing that you cancelled the membership.  Upon further investigation, I see that one of our ************* agents refunded the $40 membership payment yesterday.  The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
  
  Moving forward, you will not see any recurring membership charges. If you would like to reactivate your membership in the future, please send your request to our Customer Support team at ************************************************************.
  
  I hope that I have addressed all of your concerns. Please let me know if I can be of further assistance.

  Best regards, *** at JustAnswer *************,

  ********************************************************** or call **************

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:07/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/30/2025, I did a web search looking for ******************** I wanted to find out the dimensions of the cutouts on the back of the Cafe Induction range so I could determine if I had to have the gas line moved before I could have it installed. I was seeking a schematic with some measurements. Unknowingly, I ended up at Just Answer, thinking it was GE. they asked for a $5 fee, stating it was fully refundable, to which I agreed. Someone did call and give me the info I wanted, and I promptly got notified of a $48 charge to my AMEX. The website is quite deceptive in terms of identifying itself (as I said, I thought I was dealing with GE) and definitely does not make their billing policies clear BEFORE they call you back. I'm happy to pay $5, but $48 seems excessive when it wasn't made clear beforehand.

  

  Business Response

  Date: 07/31/2025

  Hello *****,

  We are very sorry that there was any confusion over the offer that you accepted when you posted your question on the site.  I reviewed your account and found that the offer you accepted when you posted your question was for $5 + $48.  The $5 is for the sign up fee.  The $48 is payment for ****************************************** any category, where renewal of the membership can be cancelled at any time.
  
  JustAnswer is mainly a subscription service, but customers who prefer to be on a pay-per-question basis can cancel the membership and pay as they go, on an individual question basis.  For example, the price of the question you've posted has a value of $28.
  
  Here's a list of over 100 categories that are covered by the membership program where you have all kinds of verified Experts at your fingertips:
  
  *****************************************************************************
  
  In the future we hope that you will avail yourself of the service and see how convenient it is to be able to contact verified doctors, veterinarians, lawyers, accountants, mechanics, and a wide variety of repair people such as computer techs, appliance techs, electronics tech, etc.  
  
  Your $48 payment has been refunded for you.  The funds are made available to the bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
  
  Moving forward, you will not see any recurring membership charges.  If you would like to reactivate your membership in the future, please send your request to our Customer Support team at ************************************************************. 
  
  I hope that I have addressed all of your concerns.  Please let me know if I can be of further assistance.

  Please contact ******************************** or call ************** .

  Best regards, *** at JustAnswer Customer Care

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 30, 2025. I went to a website called ************************** to ask a veterinary question. The form said $5 to register the question. I was promptly charged $65 and somehow I was enrolled in a membership! They let me cancel but refuse to refund my money. I'm very angry.

  

  Business Response

  Date: 07/31/2025

  Hello *****,

  I apologize for any inconvenience.  When you submitted your question on JustAnswer, along with your email address, the site recognized you as a former customer and instead of charging you the $5 join fee plus the membership payment, you were only charged the membership payment. The site would have shown you a Welcome Back message, along with the cost of posting a new question using membership benefits which allows you to ask unlimited questions in over 100 categories for 30 days.  Renewal of the membership can be cancelled at any time.  
  
  JustAnswer is mainly a subscription service, but if you would prefer to be on a pay-per-question basis I can cancel the membership for you and give you a partial refund for $35, based on the value of your question being $30.  
  
  Here's a list of over 100 categories that are covered by the membership program where you have all kinds of verified Experts at your fingertips: 
  
  *****************************************************************************
  
  We hope that you will avail yourself of the service and see how convenient it is to be able to contact verified doctors, veterinarians, lawyers, accountants, mechanics, and a wide variety of repair people such as computer techs, appliance techs, electronics tech, etc.   
  
  Please let me know whether you would like to be able to ask free questions for the remainder of the billing period or if you prefer the partial refund option. 

  Please contact ******************************** or call ************** .

  Best regards, *** at JustAnswer Customer Care

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was on ******** trying to memorialize my son's ******** Page, hit contact ******** and a box popped up from Pearl saying pay $5.00 to talk to a ******** Technician and the was $5.00 refundable. Just Answered called my phone and realized this was not ******** customer service which is not affiliated with ******** at all. Was completely scammed by Just Answer I was talking-to customer service at ********. My credit card was charged $48.00 and $5.00.

  

  Business Response

  Date: 07/30/2025

  Hello ********,
  
  We apologize for any confusion. We do advertise on search engines, so its possible that one of our ads appeared during your online search.
  
  We have cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or **************

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23673961
  
  I am rejecting this response because: Pearl the AI Assistant  stated, the $5.00 was also refundable after the call, was recommended as fully refundable,  total credit card amount charge including the $48.00 total amount equals $53.00. Was completely scammed by the Just Answers company imitating facebook computer technicians.  As you can see on the Pearl AI screenshot, Just Answers company is not mentioned at all, only a computer technician will help with ******** concerns. 
  

   

  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 07/31/2025

  Hello ********, 
  
  Thank you for your reply.  
  
  Were here to support you and ensure you have a smooth experience. When you posted your question, you signed up for our monthly membership, which includes automatic billing for continued service. A message similar to this would have appeared during the sign-up process: ********************************************************************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  

  The charges made to your account have been refunded. If we can assist you further, please let us know. 
  

  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  

  
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2025, I sought expert advice from JustAnswer. The advertised price was $5. I chatted with the Bot that asked for information to relate to the expert and find the appropriate service provider. I asked the Bot what the service would cost before chatting with the expert. I did not get a confirmation that the cost was $5, instead a pop up appeared requesting my credit card info for the $5 charge. Yes. The pop up said $5. I filled in my credit card info, and the expert came on immediately and answered my question. After the five minute interaction, I went to my email, and there was an email stating that I had once asked a question before, so now I was being charged $48 instead of $5."Membership details:The $5 join fee has been waived because you are a former member. You were charged the $48 membership fee (Order ID *************."This info should have been revealed before I was charged. I want a refund of $43.

  

  Business Response

  Date: 07/29/2025

  Hello *****,
  
  We're ready to lend a hand. 
  
  We have cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
  
  Please let us know if we can assist you further.
  
  Regards,
  *******
  JustAnswer Customer Care
  ************************************************************** or **************

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on my Citicard credit card account and was paying my bill when I noticed a $46.00 amount charged to my card from JAL*JustAnswer. I did not recognize the merchant name or the amount so I did a search on the internet for the company name. I knew immediately, that this was fraud! I never spoke or contacted JustAnswer for anything. I am demanding that they refund my Citi card that they billed $46.00 a month (I could only go back to last August for my statements). This is a year of $46.00 a month! I am a retired person living on SS benefits, therefore, my income is very low and limited. I did notice that there is a lawsuit going on (see link: ********************************************************************** ). I have called my bank that issued my card and they have closed the account and are sending me a new card. I also disputed the charges but they can only go back three months. I beg BBB to help me out and get my money refunded to me. Please help me.

  

  Business Response

  Date: 07/29/2025

  Hello *****,

   Thank you for bringing this to our attention.

  We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: ********************************************************************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  
  We have issued a total refund for eleven (11) membership payment of $46 each. and confirmed that your membership has been canceled. Please be advised that the membership was used to post Smartphone question during the month of August of 2024. Since the membership was used, I am unable to refund the related payment.    
  
  We're here to assist you if you have any questions or need further assistance.
  
  Regards,
  Bella
  JustAnswer Customer Care
  ******************************************************************* or **************

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23666386
  
  I am rejecting this response because: I received only 10 refunds. They are saying 11 was issued.

  I received emails with the following Transaction ID numbers:

  *********

  159484185

  157663265

  155703624

  153845326

  151994546

  150251477

  148526840

  146662868

  144729500

  If they can email me proof of the 11th credit I would appreciate it.

  Also, I need a few days to check my account to see if all 11 credits were issued back to my **** card (since they say that it takes 3-5 business days to receive and process the funds depending on the bank policy).

  I will wait for their response as well as yours, thank you.

  Sincerely,

  ***** ********

  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 07/29/2025

  Hello *****,
  
  Thank you for getting back to ***
  
  We understand that you are asking about the return of your payments. We already have issued a refund for eleven (11) membership payments of $46 each on 7/28/2025 and 7/29/2025. However, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
  
  I encourage you to contact your card issuer to confirm this information with the stated time frame.

  Regards,
  Bella
  JustAnswer Customer Care
  ******************************************************************* or **************

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23666386
  
  I am rejecting this response because: I only received ten "10" membership/transaction ID numbers.

  I provided a listing of the ten transaction ID numbers for you that I had received in my last message.

  If the 11th has been made then please email me the transaction ID number for it.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 07/30/2025

  Hello Fatma, 
  
  Thank you for your reply. 
  
  Please note that our transaction numbers might not match the ones from your bank. This is what we're showing in our records for your refunds to a **** ending in 8992:
  
  Date & time                       Amount         Trans ID
  
  ********* 21:28:31.140| -46 USD |9743732
  29.Jul.25 01:08:58.130| -46 USD |9744439
  29.Jul.25 01:09:11.500| -46 USD |9744440
  29.Jul.25 05:37:01.867| -46 USD |9744972
  29.Jul.25 05:37:10.210| -46 USD |9744973
  29.Jul.25 05:37:19.387| -46 USD |9744974
  29.Jul.25 05:37:28.753| -46 USD |9744975
  29.Jul.25 05:37:36.917| -46 USD |9744976
  29.Jul.25 05:37:46.423| -46 USD |9744977
  29.Jul.25 05:37:55.887| -46 USD |9744978
  29.Jul.25 05:38:05.943| -46 USD |9744979
  
  Please let us know if you need further assistance. 
  
  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  
  

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have also contacted my credit card issuing bank and yes I received all 11 credits.  Thank you for your help! 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my parking ticket at *************************. This morning, I got on their website to see if I could find a number I could call. It had a place to chat. I proceeded to explain my problem on what I thought was DFWs chat line. After providing info, I was guided to click on something that said I would be referred to a technician and I needed to pay 5.00, refundable. I decided to do that and used Apple Pay. After I confirmed Apple Pay, it said it had been charged *****. I immediately cancelled, but it said I wouldnt get charged again. I connected with Apple Pay and it said the purchase was non refundable. After contacting ******** again, they said it was non refundable, as stated in terms and agreement.I never saw that. I just would like my refund.

  

  Business Response

  Date: 07/28/2025

  Hello *****, 
  
  Thank you for sharing your experience. I apologize for the frustration and hope that you have been able to get the help you needed. 
  

  The membership charge has been refunded, and Ive ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us.
  
  Best,
  *****, JustAnswer Customer Care
  ************************************************************ or ************
  

  
  

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for advice online about an animal of mine when I found JustAnswers. I went through their initial AI assessment and came to a page stating that if I wanted to move forward and speak to a professional, I had to pay. The price listed was a $5 fee which I thought was reasonable for one question. Next thing I know, Im charged $53 for a whole months membership. This was in no way clearly marked. I immediately cancelled the account and called customer service but they said it was marked clearly and nothing could be done. I dont mind paying the five for a single question. The membership fee is absurd. This is very upsetting to me and I would love that money back because it feels like I got scammed. I know had I seen it marked anywhere the actual price, I would have NOT signed up for services.

  

  Business Response

  Date: 07/26/2025

  Hello *****,
       
  Thank you for bringing this to our attention.
  
  We understand how important it is to have clear information, and wed like to help clarify things for you. When a customer posts a question on our platform, access to the service is available exclusively through our membership program. To proceed, enrollment in a monthly membership is required. This membership is set to bill automatically to provide uninterrupted access to our services. During the sign-up process, you would have encountered a message similar to the following: *********************************************************************************************************
  
  Please note, the screenshot is a sample and not specific to your transaction.
  
  We're initiating the cancellation of your full payment and it is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. In addition, the membership has been canceled from your end on 26-Jul-25. Moving forward, you will not see any recurring membership charges. 
   
  If you have any concerns or inquiries feel free to ask, and we'll be more than happy to guide you through it. 
  
  Regards,
  Bella
  JustAnswer Customer Care
  ******************************************************************* or **************

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was duped into opening an account!

  

  Business Response

  Date: 07/26/2025

  Hello ****,
  
  Thank you for reaching out. I understand how this may have confused you, and I appreciate you bringing it to our attention.
  
  Upon reviewing your account, I can confirm that you enrolled in a monthly fee of $48. This membership covers your initial question and any follow-ups during the active subscription. These terms are clearly outlined on our Offer Details page and are presented on the payment screen before enrollment. All customers must review and accept these terms before proceeding.
  
  I understand your concerns regarding the charges. Records show that you accepted the membership offer when you submitted your Immigration Law question. For your reference, heres a sample of how the membership and pricing details are displayed during the sign-up process:
  
  *********************************************************************************************************
  
  Your membership was canceled on July 25, 2025, and no further charges will be made. A refund for your payment has also been processed.
  
  Please dont hesitate to reach out if you have any other questions or need further help.
  
  Regards,
  Aiah
  JustAnswer Customer Care
  *********************************************************** or **************

  Customer Answer

  Date: 07/27/2025

   
  Complaint: 23657241
  
  I am rejecting this response because: Not clearly stated that you'd have to sign up for a membership! Once you give all of your information, a box pops up stating it's only $5! I went on the site just now and the blue box states it's only $5, you're a fraud!!!
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/28/2025

  Hello ****,
  
  Thank you for getting back to ***
  
  We apologize if there was any misunderstanding or confusion as to how our membership is acquired. Were committed to providing exceptional service and ensuring that our customers have a clear understanding of our membership terms and pricing.
   
  As a members-only service, we make every effort to display the terms and price of the service prominently on the payment page of our website. It is essential for customers to review and agree to these terms before they are enrolled. We strive to make this information as transparent as possible to avoid any confusion or unauthorized enrollments. During the sign-up process, you would have seen a message similar to this: ********************************************************************************************************
  
  *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.
  
  We already processed a refund for the membership charge and confirmed that your membership has been canceled. We're here to assist you if you have any questions or need further assistance.
  
  Regards,
  Bella
  JustAnswer Customer Care
  ******************************************************************* or **************

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****