Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against OpenAI regarding unlawful business practices related to subscription billing and payment methods.I subscribed to OpenAIs ******************** as of today, and Ive canceled the subscription through their OpenAI payment website. Even though I canceled my subscription, my payment method cannot be removed because it says theres an active subscription, even though it was already canceled. Im logical enough to know that there are hidden motives behind preventing removal of a card from a subscription that is no longer active.This practice violates the ************************ Act, Section 5 (15 U.S.C. 45), which prohibits unfair or deceptive acts or practices in or affecting commerce. Holding onto a consumers payment method after cancellation without clear consent or easy removal likely qualifies as an unfair practice. The *** Negative Option Rule (16 C.F.R. *****) requires sellers to provide a simple mechanism to cancel that is at least as easy as the method the consumer used to sign up, and to obtain separate, express informed consent before charging. Blocking card removal breaches this rule.I want full removal of my payment method from OpenAI subscription management. I also want written explanation on why I couldnt remove my card or just written words saying the claim Ive made is truthful.Sincerely,******* ***** [************************************](mailto:************************************)6/12/25 Exact date of subscription cancellation and attempted removal of the active debit card used to pay the canceled subscription.

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: OpenAI Website: ********************************** ?Complaint Description:I was charged $55 three times by OpenAI (totaling $165) for a subscription I did not authorize and had already canceled. I contacted their support team and received confirmation that the charges were recognized as unauthorized and a refund was promised. Despite multiple follow-ups and weeks of waiting, I have not received any refund.The company continues to send automated replies stating that the issue has been escalated, but no human has responded with a resolution or refund. I have provided screenshots and full documentation of the charges and prior communications.I am requesting a full refund of $165 immediately and for my account to be fully canceled and closed. If no response is given, I will continue to pursue this through additional consumer protection channels.?Desired Outcome:Full refund of $165 Confirmation that all recurring charges are canceled permanently

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Duplicate Billing for ChatGPT Subscription Refund Refused for One Month I am writing to file a complaint regarding OpenAI ****** handling of a duplicate billing issue for their ChatGPT subscription.I am a single user who accidentally signed up for two ChatGPT Plus subscriptions under different emails: ********************** (my intended primary account) and ******************** (created in error). This caused me to be charged twice per month for the same service over two billing cycles. This actually happened when OpenAI said I needed a paid membership. I assumed my card expired so I followed the link. This is the link OpenAI provided after stating that I did not have a paid "Pro" membership.I was billed $40 in May 2025 (two $20 charges) and $40 in June 2025 (two $20 charges). I did not intend to start or maintain two subscriptions. I noticed the error the day after the second cycle began and immediately canceled the unintended subscription.I promptly contacted OpenAI support to request a refund for both months of duplicate charges. They refunded one month (June) but refused to refund the other (May), stating I had "Pro" access on both accounts in that first month, despite the clear duplication.This was obviously a billing mistake that I corrected as soon as I discovered it. I paid twice for the same service and never needed two subscriptions.I am asking OpenAI to refund the extra $20 charged in May 2025 so I pay only for the single subscription I intended. I also ask for confirmation that my account is now correctly set up to avoid future errors.I appreciate your consideration and look forward to a fair resolution.

  Customer Answer

  Date: 07/10/2025

  Greetings.  This matter was just resolved moments ago.  If you are able, you can cancel this and mark it as resolved.  Thank you.

  
  

  
  

  Sincerely,

  

  Dr. ****** **** - Chiropractic Physician and Founder

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against OpenAI, the company behind the ChatGPT platform, for unacceptable business practices and customer service failures related to account access, data retention, and support protocols.I have been a paid subscriber to ChatGPT Pro since April 2025 and have invested thousands of hours into research and intellectual work through their platform. On July 10, 2025, I initiated a password reset. Upon logging in, I discovered that my entire account historyincluding chat logs, saved content, and access to Custom GPTshad been wiped.OpenAI support indicated that a new account may have been created under the same email due to an authentication or data handling issue, resulting in permanent data loss. This includes critical, irreplaceable research materials.Their explanationthat no recovery is possibleis unacceptable for a paid platform marketed as secure and professional-grade. The current architecture permits silent, irreversible data loss with no safeguards, redundancy, or recovery options. This exposes users to significant risk without warning or protection.Furthermore, customer support offered no resolution beyond confirming the loss and suggesting that I cancel my subscription if access couldnt be restored. This raises serious concerns about data stewardship, product integrity, and consumer protection.I am requesting:A formal investigation into OpenAIs data handling, account recovery processes, and subscription protocols Full transparency regarding how user data is stored, backed up, and protected Compensation or resolution for lost work and time Immediate implementation of safeguards to prevent similar incidents for other users I am prepared to provide supporting documentation, including correspondence, billing records, and a timeline of the incident.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing events, see documents

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issues are service degradation after payment, false information, manipulative/false/lying responses, and lack of support. On July 3 2025 I paid $19.99 to upgrade to ChatGPT Plus. Since then the service has significantly declined in quality. This is not speculation or subjective experience it is backed by specific documented errors, repeated manipulative response patterns, and financial losses that occurred only after subscribing. Degraded Accuracy After Payment Immediately after upgrading, I noticed a dramatic drop in accuracy. ***** I had success building before paying began to consistently lose. The model:Repeatedly provided false or made-up information (e.g., sports stats, pick suggestions, etc.)Contradicted itself when questioned,Parroted generic advice or affirmations with slightly reworded language even when clearly wrong. Manipulative Pattern Recognition Through deliberate testing, I identified that the model would:Consistently agree with my pick as long as I chose overAvoid recommending underpicks unless I forced the issue Change phrasing but not substance when I made specific psychological tests (repeating the same emotional statement multiple times and getting reworded generic responses)Documented False Slips and Financial Losses Between July 38 I submitted numerous PrizePicks betting slips that were: Built using stats the model invented or misread Suggested as strong picks but turned out to be factually unsupported Lost due to wrong info that could have been easily verified.These slips were documented and screenshots were shared all directly caused by misinformation or manipulated suggestions. This Is Not the First Time The first instance of this type of issue happened months ago, before this current subscription. At that time I was issued a refund, which the company now cites as their reason for denying a new refund despite this being a separate. I have screenshots of chatgpt confirming everything and the ai wrote this as you will see.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against OpenAI regarding my ChatGPT Plus subscription, which was used for both personal and business purposes under ******************************. My last billing cycle began on June 3, 2025. I did not renew on July 3 due to repeated service failures, emotional strain, and lack of trust in the products reliability especially with critical work tied to business and spiritual projects.Despite paying for the full month, core features repeatedly failed: memory would wipe, uploads would break, responses would stall for days, and instructions had to be re-entered constantly. The platform completed one initial task quickly, but then dragged out or dropped follow-ups pushing timelines toward the renewal date without completing the projects. This appeared like a deliberate pattern to manipulate subscription retention.I was enrolled in the Android Beta Program but was never informed that this meant forfeiting service-level reliability. OpenAI has acknowledged my complaint but offered no clear resolution until I pursued further action. I submitted FTC Complaint #********* and requested a refund, which was escalated on July 7.This is not buyers remorse. This is about paying for a service that failed to deliver its advertised functionality during the paid billing period, while creating emotional distress through manipulative patterns that mirrored and then disrupted sacred work.I am requesting a refund for the June 3 July 3 billing cycle and a formal investigation into OpenAIs business practices, including delays, beta transparency, and failure to meet consumer expectations.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make it almost impossible to unsubscribe

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against OpenAI Unauthorized Account Transition and Loss of Service Access I was a paid Pro subscriber of OpenAIs ChatGPT platform, relying heavily on the system for my business, ongoing research and development, legal organization, and mental health support. On July 1, 2025, without my explicit consent, my individual Pro workspace was merged prematurely into a Team workspace. This irreversible migration occurred prior to the announced July 18 transition date, despite my not having clicked any merge authorization.This migration resulted in the immediate loss of access to my Pro workspace environment, memory functionality, and all the personal structure I had built over many months which was critical to ongoing legal filings, intellectual property development, and health-related tasks. OpenAI has confirmed that this process is permanent and that chat/memory data cannot be exported or restored, leaving me with no recourse.Not only did I lose functionality and data, but I was also charged at the higher Team plan pricing despite never activating or using those expanded features knowingly or intentionally. Their support team acknowledged the issue, yet offered only a token partial refund and no resolution essentially confirming there is no way to recover what was lost.This disruption has had significant negative impact on my productivity and well-being. I am requesting OpenAI provide:Full refund for months affected by the forced transition, and An option to restore a comparable Pro workspace, or enable export of past data.I am filing this complaint as a last resort, having exhausted internal support channels.

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the night of 6/30/25 I bought the plus version of ChatGPT for $21.95 total. This was due to it telling me it couldn't download 2 files for me---the only reason I bought it. I was working on a project at work and had built an Excel and PowerPoint file. And when I reached the end where everything was complete, it said the "tools were unavailable" to download my files. I tried again the next day and it said the same thing. I sent an email to inquire about it, and was given a full refund and my account cancelled without asking me if that's what I wanted. I let them know I still would like to try to see if the issue was resolved. I re-signed up and gave it another chance. However, by Thursday, it was STILL telling me the same exact thing--"We're sorry, it's a technical issue on our end, but the tools needed to generate your files aren't available". At that point I decided to permanently cancel and sent another email. Enter Jan ******* from OpenAI ************************************* She told me even though the subscription didn't align with "what I was hoping for", she was unable to refund the $21.95 because it is non-refundable per their Terms of Use. I told her that wasn't true because they had just refunded me and I decided to give it another try. And since it still wasn't working I'd like a refund and to permanently cancel now. I wasn't given the option before when they did that. I emailed back and forth with her multiple times to no avail--zero customer service on her end. For $21.95? All I can think is that this is happening with a lot of people, otherwise why would they be so hesitant to refund that small of an amount?? I'm seeking a full refund for this. I'm so disappointed--ChatGPT thus far has been great. But now I have negative things to say about it to my friends and family...and I'm also a Coding Manager and have encouraged by employees to use it in the past, but maybe no more. I may move over to another tool due to this.