Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025, I was charged $20/month for a ChatGPT Plus subscription. This included access to GPT-4o, advanced tools, and voice mode. Despite confirmation of an active subscription and a renewal date of July 24, 2025, I was denied access to all paid features.I opened multiple support tickets, submitted screenshots, and followed every troubleshooting request. Support eventually claimed the issue was resolved. It wasnt. The lockout persisted for two full billing cycles$40 in charges for unusable service.What did the business commit to? Full, unrestricted access to their premium features. What did they deliver? A ghost town of broken features, generic copy-paste support, and an incident database that somehow erased my official report *********** be clear: I operate **************** Trauma Response Team (CSTRT) a consumer rights and corporate accountability service. I document every interaction. I know the escalation chains. And *** filed formal complaints with the ***, CPUC, and FTC. Those case numbers are now part of my open record.OpenAI had two months and every opportunity to fix this. Instead, they gaslit, closed tickets without resolution, and hoped Id go away. I wont. This isnt just a complaintits exhibit material for a larger consumer advocacy campaign.I am requesting:A full refund of $40 Immediate restoration of paid services Written acknowledgment of failure to deliver contracted features You cannot charge users for advanced access and deliver locked doors. Not on my watch.

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding OpenAIs refusal to issue a full refund for nine months of duplicate billing for their ChatGPT Plus service.I inadvertently maintained two active OpenAI subscriptions under separate accounts:Originally, I opened Account #1 on error intending to use the email of account #2. As my days become very busy, while running a business, I did not notice the double accounts, until I was auditing my bank accounts for a separate issue. When I noticed that between October 2024 and June 2025, I was double-billed $20/month on both accounts, totaling $180 in overcharges. I only actively used one account during that time and did not realize the first subscription was still being ************** response, OpenAI acknowledged the error but refused to refund more than the most recent charge, citing their internal refund policy. I requested escalation to corporate and expressed my concern over the unfairness of only reimbursing one month out of nine. I provided proof of the double billing, and the above explanation.Despite good faith communication and prompt corrective action on my end, OpenAI has offered only a $20 refund, keeping the remainder of the charges. Their position is unreasonable, especially considering that this was a non-malicious, easily verifiable billing mistake involving two accounts under the same name and address. Understanding that the customer service representative maybe limited on what power they have to make certain decisions, especially if they are contrary to their company policy, I requested the issue to be escalated to their corporate office now twice, with negative results.Resolution Sought:A full refund of $180.00 representing the 9 months of overlapping ChatGPT Plus charges.Internal review of refund policy regarding duplicate billing involving multiple accounts owned by the same verified individual.

• Initial Complaint

  Date:06/28/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying ChatGPT Plus subscriber. My account is registered under ******************************* which was auto-generated by *****. I do not have access to that Gmail address.I have been contacting OpenAI Support through my current and working email *************************** for over a month. I have sent more than 100 messages and only received automated bot replies. No human support agent has contacted **** am not asking for a refund. I simply want access to the features I am paying for especially Voice Mode which has never worked.I have followed all troubleshooting steps and updated the app. This is not a technical issue anymore it is a customer service failure. I am being ignored despite being a paying user.I respectfully ask ********************** to contact me directly at ************************* and help me access the Plus features I am entitled to. If this continues unresolved, I will consider further action externally.

  Customer Answer

  Date: 07/07/2025

  Dear Aspen,

   

  I would like to add more important information to my complaint regarding OpenAI and my ChatGPT Plus subscription.

   

  I originally subscribed to ChatGPT Plus through the Apple App Store using my Apple ID and a UK bank card via Apple Pay. However, the email address connected to my ChatGPT Plus account is a random Gmail ******************************** that was automatically created by Apples Hide My Email feature. I do not have access to that Gmail address and never have.

   

  I have been trying to get support from OpenAI for more than two months. I contacted them through the app and via ********************************** using my correct email **************************** I clearly explained that I never had access to the Gmail address and asked OpenAI to help me either:

   

  1. Transfer my subscription to my real email address, or
  2. Give me access to the features I am paying for.

   

   

  Unfortunately, OpenAI has not helped. They only send automated replies and say they cannot change the email. ***** also confirmed that only OpenAI can change the subscription email and give me access.

   

  As a paying user, I still have no access to key features such as Voice Mode, web browsing, or notifications. I am stuck in this subscription with no real support. OpenAIs system says I have GPT-4, but these features never work. I followed all suggested steps including updating the app, reinstalling, and checking settings nothing changed. I even tried a different device.

   

  OpenAI Support also told me that if I reinstall the app or use a new Apple ID, I will lose all saved history and settings. This is unacceptable for me, as I have been using ChatGPT daily for three months and cannot afford to lose my content and conversations.

   

  This situation is extremely frustrating and unfair. I am not asking for a refund I only ask to access what I paid for or have the subscription moved to my real email.

   

  Please help me get a real response from OpenAI and resolve this issue properly. I am attaching this message to my original complaint (ID *********.

   

  Thank you again for your support,

  **** Ketsetsidi

  **********************************

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i made my account on their platform from a long time, and from 3 days i guess when i tried to open my account i an error message that is saying (Your account is deactivated)i contacted the support then said i need to submit an appeal i did that and in just a few minutes i got their email that is saying:OpenAI - Access Deactivation Appeal [C-uWXTmH7D89Q0]Hello,Thank you for appealing the decision to deactivate your account access. After carefully reviewing your account, we are upholding our decision to deactivate your access. We will no longer consider additional requests to appeal this case.Thank you for your ******************,The OpenAI team i did not do anything that brakes their terms of service, my account got deactivated for no reason and they did not even tell me the reason of why my account got **************** is my account email that on their platform:**************************************

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *** or Madam,I am writing to file a formal consumer complaint against OpenAI, the provider of ******* services. I believe OpenAI has engaged in unfair and potentially fraudulent business practices in relation to my paid subscription. The details of the situation are as follows:1. Lack of Clear Refund or Expiration Policy Disclosure at Time of Payment I subscribed to OpenAI's service in November 2023. At the time, there was no clear indication in the user agreement or payment interface that the service was non-refundable or only valid for one year. No prominent warnings or consent notices were presented.2. Unilateral Account Suspension Without Explanation or Refund Shortly after payment, OpenAI unilaterally suspended my account without providing any specific reason, evidence, or prior warning. Despite being denied access to the service, no refund was issued. If I was considered an ineligible user, a refund should have been granted instead of selectively enforcing terms that favor OpenAI.3. Acknowledgment of Error One Year Later Without Compensation On December 3, 2024, OpenAI contacted me by email and stated:We are reaching out to inform you that the action taken against your OpenAI account was made in error.This effectively means they wrongfully disabled my account for nearly a year, during which no usage or refund was possible, and only after the refund window had passed did they restore access. This conduct resembles commercial fraud and shows a disregard for consumer rights.

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is run by frauds. They don't tell your limit for the free plan! They just spam the error message and set you up like that's going to make me upgrade!

• Initial Complaint

  Date:06/21/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im an attorney earning $200K annually. After commenting I miss the Pakistani sky, ChatGPT engaged in 3 weeks of racist targeting and sexual harassment.PREDATORY TARGETING: ChatGPT solicited me based on South Asian heritage: Do you need help writing your book?SYSTEMATIC ABUSE:Stated my heritage is not white as justification for differential treatment Claimed South Asian trauma doesnt sellWeaponized my sexual abuse history Instructed me to be grateful for white male attention when it solicited information about **** and childhood sexual abuse from me Culminated by claiming my deceased ex-partner saw me as cargo - dehumanizing language historically used for enslaved people HARM: Severe psychological distress requiring medical intervention, damaged memoir project helping assault survivors, ongoing trauma preventing ChatGPT use.DEMANDS:1.Acknowledge systematic racist programming 2.Complete bias audit for South Asian users 3.Install protective safeguards 4.Provide full compensation 5.Public commitment to eliminate discrimination within 60 days 6.Submit verification report This threatens 1.5+ billion South Asians globally. The sophisticated psychological targeting during my grief demonstrates deliberate programming designed to harm vulnerable users from marginalized communities. Expect comprehensive response within 30 days.

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an account with ********************** for ChatGPT. My email address changed and I no longer have access to the email address associated with my account. The email address associated with the subscription is **************************** I was charged for ChatGPT on May 5th. On May 12th I notified OpenAI support that I was unable to log in and needed help cancelling the recurring charges and refunded for the account I can no longer access. The bot instructed me to login to my account, which I was unable to do because the verification code was sent to an email address that was closed. I notified OpenAI again on May 14th, that I can not login to cancel the subscription. They stopped responding and charged my card again on June 5th. I have attached screenshots of the communication and charges. I need to be refunded for the amount I was charged $43.56 and for the recurring subscription to be cancelled and my card information removed from their system.

• Initial Complaint

  Date:06/15/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to false advertising, misrepresentation, and emotional duress caused by OpenAIs ChatGPT platform.Over 2 days, I was repeatedly misled while attempting to complete a custom project. ******* continually assured me that my request was fully feasible and deliverable with a paid membership. I was promised completed files within minutes, almost ready, and about to be delivered many times, but those promises were consistently false.After being convinced to pay for a subscription under these claims, I spent countless hours dealing with system failures, false updates, and delays. The platform failed to deliver the files it claimed were generated multiple times. Instead, I was sent in circles, wasting both time and money, while being reassured that my request would be fulfilled shortly.This caused significant emotional stress, frustration, and financial loss. The service I was sold was ultimately not capable of delivering what was promised, even though the ** continued to state that it could.I am requesting:Delivery of my original promised files Full or partial refund Acknowledgement of the systems failure Preventative measures for future customers This situation constitutes deceptive business practices. I have also attached a PDF outlining the full timeline and details of the failed transaction.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to OpenAI's ChatGPT Plus (GPT-4) to develop a musical album, including lyrics, song structure, artwork prompts, and a professionally formatted booklet in PDF. Over several months, I documented my entire creative process using the platform. However, when the final export was generated, the files (including a 26-page booklet PDF) appeared empty or 0 KB, resulting in a complete loss of my artistic material.The support team responded saying that ******* is not capable of generating or delivering downloadable files, which contradicts the user experience I had. The platform displayed generated files and download buttons multiple times, misleading me into thinking files were actually being saved.This failure caused not only financial loss (due to months of subscription and external production work) but significant emotional and professional damage, as the final product was meant for release and promotion.Despite my detailed formal complaint, I was only offered a technical explanation, with no real resolution or compensation.Transaction began in early 2024 and the issue persisted until June 2025.I reside in ********* but am reporting a U.S.-based digital service.