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Business Profile

Computer Software

OpenAI, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Important information

Complaints

Customer Complaints Summary

  • 230 total complaints in the last 3 years.
  • 178 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to sign up for service with this company. The company has a regular signup asking for an email address or sign in using ******* Then the company requires a phone number which most do not. Nothing was stated that a phone number would be required. There is no reason to require a phone number other than to sell or share that information. It simply is not needed. The company is using unconscionable actions in an attempt to gather data about users in order to make a profit on that data.

  • Initial Complaint

    Date:11/20/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I'm writing to inform you about a company that is violating intellectual property rights on a nationwide (and global) scale. The purpose of this letter is to raise awareness about a company named OpenAI, an ********-based IT company and how it's breaking the law every day.OpenAI (openai.com) provides software named "GTP," which is software that generates text as though a human wrote the text. It was built with data from the Common Crawl dataset, a conglomerate of stolen copyrighted articles, internet posts, web pages, and books scraped from 60 million domains over a period of 12 years. TechCrunch reports this data includes copyrighted material from **** The New *********** Reddit, the full text of online books, and more.(https://techcrunch.com/2020/08/07/here-are-a-few-ways-gpt-3-can-go-wrong)So anyone who ever published anything on Internet anywhere, therefore, has had pieces of their content illegally collected, distributed, and sold to people using GTP-based writing tools. This page points to examples of where people found stolen material published by this program:The ************* **************** recently ruled that non-human expression is ineligible for copyright protection. So for those who wish to simply copy and paste the text with this GPT thing, this new ruling means everything they generate with GPT becomes public domain material. So this company is basically taking copyrighted material and putting it into the public domain.This includes images too. OpenAI has another program called "Dall-e," which manipulates images stolen from the internet and (according to the copyright law above), puts them into the public domain as well. It's other program, CoPilot, is also removing the property rights of programming code.- people who live on welfare or a limited income - low wage earners - children who are too young to agree to a contract - people who have been victims of a security breach (their PII is sold as well)- dead people

OpenAI, LLC is NOT a BBB Accredited Business.

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