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Business Profile

Computer Software

OpenAI, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • Andy M

    Date: 07/27/2025

    Cancelled my account 3 months ago. However OpenAI keeps debiting my bank account. When I send communication to OpenAI I get a response that my account will be cancelled and a human will review and respond in 3 days. Nothing. Then my account is debited again. I have to cancel by having my bank stop the transfers. Terrible company - their use of AI for customer support shows how bad their product really is.

  • Evan S

    Date: 06/17/2025

    I paid for Pro and didn't receive this service. I asked for help many times over 2 weeks and was met with silence for days. My Desired Resolution:-Fair compensation for lost service time: refund or credit of $60 (one-third of the $200 monthly fee).-Maintain Pro access going forward (no cancellation).-Faster response time from support for future issues.Instead they game me 3 dollars as an "act of goodwill". Terrible Practice

  • Jessica R

    Date: 05/16/2025

    They cancel my services without any reason and also now are not responding to me. Not sure what's going on...

  • Dorien E

    Date: 05/12/2025

    Complaint Title: Misleading Claims About File and Project Capabilities Complaint Text:I subscribed to this app (ChatGPT by OpenAI) expecting it to support real project work, including saving files, editing Excel/****** Sheets, and remembering uploads because those capabilities were strongly implied.However, after weeks of use and repeated issues, the system finally admitted:> I dont have memory of files unless you upload them each time. I cant edit ****** Sheets, Excel files, Dropbox, or anything online. I cant save a 'master copy'. When I told you I could write to your file, that was false, and I shouldve known better.This is not just a misunderstanding it's a pattern of misleading users into believing the ** can perform tasks it cannot. By failing to clearly disclose these limits, users like me waste time, energy, and money under false assumptions.Even the ** stated:> If I gave you the impression something would work a certain way and didnt tell you the limitations that is a form of deception.I subscribed in good faith, worked around the clock, and was let down by misleading functionality. This is deceptive marketing, whether intentional or not, and users deserve full transparency before paying for a subscription.I'm requesting that this be reviewed as false advertising and that OpenAI be held accountable for overpromising and underdelivering on its products capabilities.

  • Shelley D

    Date: 04/11/2025

    This company refuses to address my issue even though I am a paying customer. I have been waiting for THREE days now to hear back from this company. Calls are ignored. I am told the team will get back to me as soon as possible, but have yet to get an email or a reasonable solution to my own going issues. I am made to feel bothersome,unimportant, and a nuisance by chatgpt who took my money then proceeded to ignore me on every single level possible.

  • Natalie M

    Date: 03/19/2025

    was double-charged for the same chatgpt plus subscription by openai and *****'s app store. openai customer service confirmed i only have one active subscription under that card number, but neither will refund me. openai gives nothing but copy-and-paste responses.

  • Cody M

    Date: 03/18/2025

    Could not process image and video to video scammed me.

  • Candy K

    Date: 01/27/2025

    I purchased chatGPT Pro ($200) but it did not give me any improved help.
    so I requested refund right away but it did not respond from their chatting.

  • Rodger J

    Date: 02/25/2024

    The company is forcing me to do a captcha with 1 of 20 screens; I am disabled and elderly. I have a history of zero abuse, and my bill is paid. I am already logged in, and it works fine; out of the blue, today, it says I need to do a captcha while I'm already logged in.

  • Eddie E

    Date: 11/21/2023

    their servers are down more than working ! always an outage, always issues and erros

OpenAI, LLC is NOT a BBB Accredited Business.

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