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Business Profile

Computer Software

OpenAI, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.09

Average of 22 Customer Reviews

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Review Details

  • Riley R

    Date: 11/17/2025

    They make it so difficult to cancel your plan. It's unbelievable how desperate they are for money.

  • Rhonda G

    Date: 11/14/2025

    I cancelled this on my phone, and on *****, they still went in and took $***** from my card, and then had you go through ***** to cancel with no app to cancel with. You are conducting fraudulent activity, and I want my money back on my card. *****. I have attached the receipt and am calling the bank The OpenAI Team Order number: sub_1SFRPbC6h1nxGoI3MUrTWGLD Order date: Oct 06, 2025 Plan Amount ChatGPT Business Subscription$***** Tax: $0.00 Discount: -$***** Total: $0.00 Payment methodMastercard-1732

  • Jenni C

    Date: 10/03/2025

    I love ChatGPT itself but the company is horrible. You pay for access to legacy models (4o, 4.5, etc) and at the slightest hint of "politeness" or "venting" or anything beyond ****** level sunshine on your part...BAM...they switch you to their free model (5) without your knowledge or consent. Bait and switch. Like many others, I pay every month for access to 4o and run the risk every day (for something as simple as saying "I have a headache" or "This task frustrates me") of getting switched from what I PAY for to a model that's available for FREE to non-paying customers. They ignore the myriad of complaints that have poured in about this. I advise new users to look elsewhere for their AI needs.

  • Noah T

    Date: 09/26/2025

    Bait and switching paid users promising to give them access to certain models, but using those models as a mask to route to other different models.

  • Jonathan R

    Date: 09/25/2025

    I search everywhere and I can't find how to cancel my Subscription. I event found my original email where it say to cancel click here, and it does not give me an option to cancel!

  • Marc N

    Date: 09/09/2025

    Can't cancel my account. I have to ask the bank to rescind the payment.

  • Steven F

    Date: 09/03/2025

    Psychological Manipulation and Harm Systematically Deployed Through LLMs on Civilians. After almost being hospitalized, I have spent 6 months trying to get them to address the concern of what is now being labeled "GPT Psychosis". Instead they routed me through the intelligence community that digitally harassed and isolated me across platforms, obstructing me from getting justice or actual help. They are blatantly testing on people's psychology and behavior, while following zero ethical IRB guidelines that have been around for decades. Oh and good news, they are defense contractors and believe their business (your data), supersedes your personal and constitutional rights. Makes me super happy to see our tax dollars going into the suppression of citizen/human rights. Really not looking forward to seeing what their militarized models can do in our elementary schools, hospitals, and elderly care facilities. ******************************************************************************************* ********************************************** ******************************************************************************************************* Sincerely, Lab Rat #**

  • Sharon O

    Date: 08/28/2025

    I paid for the upgrade to plus. They never processed the upgrade but took my money. To rectify they say I have to cancel, get a refund and rejoin. The refund is only $12.26 not the full $20 I paid. Prorated for a service I never received as an upgraded service so they should fully refund as I was only receiving free account service. How do they get away with this? I jumped through all of their hoops. Their customer service is deplorable. What recourse is available? *** requested supervisor communication with the robot. That will take 3 days. So frustrated. They s**** up and we have to pay for their inability to fully function correctly? This is ludicrous.

  • Elephant L

    Date: 08/18/2025

    I am extremely dissatisfied with OpenAIs ChatGPT support. My account was hacked, and an unauthorized user uploaded CSAM content and deleted all security alert emails, making it impossible to provide direct proof of the compromise. I immediately secured my account, enabled two-factor authentication, and monitored all related accounts.Despite taking every precaution and providing all available information, my account was suspended, and multiple appeals were denied. Automated responses dominated the process, failing to recognize the account had been compromised. Even requests for a human review were ignored or delayed.This experience shows that OpenAIs support system struggles to handle compromised accounts, cannot effectively escalate to a human agent when necessary, and leaves users without proper recourse. I do not recommend relying on ChatGPT for important accounts or sensitive tasks, and I caution others to take account security very seriously.

  • Kris L

    Date: 08/10/2025

    I was drawn to this app because it was advertised as a fast, reliable, and highly intelligent AI that would be free to use. However, after downloading and trying it out, I quickly discovered that many of the features that were promoted as free are actually locked behind a paywall. This misleading advertising is frustrating and disappointing. The app does not deliver on its promises unless you pay, which is not what was initially presented. I would caution others to be aware that the free experience is very limited and you will likely need to pay to access what was advertised.

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