Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against OpenAI, the company behind *******, for providing false political information, causing emotional harm, and failing to offer any working refund or support path to paying users. On July 13, 2025, ******* gave me factually incorrect answers about the U.S. President, falsely stating that *** ***** was still president even though ****** ***** had already been inaugurated in January 2025. I was told I was wrong over and over again despite citing verified facts. Then, in a separate session, the chatbot reversed itself completely and said ***** was president. The contradiction was infuriating and destabilizing. It caused me stress, anger, anxiety, and emotional breakdown. I felt gaslit and attacked by a system I was paying for. It wasnt just misinformationit was psychological harm from a product claiming to be trustworthy. When I tried to contact support to report this and request a refund, the links were broken, the help portal failed to load, and there was no accessible path to get resolution. This left me feeling completely powerless and ignored. I demand a full refund for my ChatGPT Plus subscription since I first subscribed, an official acknowledgment of the misinformation and harm caused, and assurance that this kind of digital gaslighting will not continue unchecked. OpenAI must be held accountable for the emotional and psychological impact this system had on me, especially given that I paid for this product in good faith and was met with failure, falsehoods, and silence. This complaint should remain public and visible until fully resolved.

  Customer Answer

  Date: 07/14/2025

  Hi,

  
  

  This has been resolved and can be closed

  
  

  Thanks

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Duplicate Billing for ChatGPT Subscription Refund Refused for One Month I am writing to file a complaint regarding OpenAI ****** handling of a duplicate billing issue for their ChatGPT subscription.I am a single user who accidentally signed up for two ChatGPT Plus subscriptions under different emails: ********************** (my intended primary account) and ******************** (created in error). This caused me to be charged twice per month for the same service over two billing cycles. This actually happened when OpenAI said I needed a paid membership. I assumed my card expired so I followed the link. This is the link OpenAI provided after stating that I did not have a paid "Pro" membership.I was billed $40 in May 2025 (two $20 charges) and $40 in June 2025 (two $20 charges). I did not intend to start or maintain two subscriptions. I noticed the error the day after the second cycle began and immediately canceled the unintended subscription.I promptly contacted OpenAI support to request a refund for both months of duplicate charges. They refunded one month (June) but refused to refund the other (May), stating I had "Pro" access on both accounts in that first month, despite the clear duplication.This was obviously a billing mistake that I corrected as soon as I discovered it. I paid twice for the same service and never needed two subscriptions.I am asking OpenAI to refund the extra $20 charged in May 2025 so I pay only for the single subscription I intended. I also ask for confirmation that my account is now correctly set up to avoid future errors.I appreciate your consideration and look forward to a fair resolution.

  Customer Answer

  Date: 07/10/2025

  Greetings.  This matter was just resolved moments ago.  If you are able, you can cancel this and mark it as resolved.  Thank you.

  
  

  
  

  Sincerely,

  

  Dr. ****** **** - Chiropractic Physician and Founder

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing events, see documents

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issues are service degradation after payment, false information, manipulative/false/lying responses, and lack of support. On July 3 2025 I paid $19.99 to upgrade to ChatGPT Plus. Since then the service has significantly declined in quality. This is not speculation or subjective experience it is backed by specific documented errors, repeated manipulative response patterns, and financial losses that occurred only after subscribing. Degraded Accuracy After Payment Immediately after upgrading, I noticed a dramatic drop in accuracy. ***** I had success building before paying began to consistently lose. The model:Repeatedly provided false or made-up information (e.g., sports stats, pick suggestions, etc.)Contradicted itself when questioned,Parroted generic advice or affirmations with slightly reworded language even when clearly wrong. Manipulative Pattern Recognition Through deliberate testing, I identified that the model would:Consistently agree with my pick as long as I chose overAvoid recommending underpicks unless I forced the issue Change phrasing but not substance when I made specific psychological tests (repeating the same emotional statement multiple times and getting reworded generic responses)Documented False Slips and Financial Losses Between July 38 I submitted numerous PrizePicks betting slips that were: Built using stats the model invented or misread Suggested as strong picks but turned out to be factually unsupported Lost due to wrong info that could have been easily verified.These slips were documented and screenshots were shared all directly caused by misinformation or manipulated suggestions. This Is Not the First Time The first instance of this type of issue happened months ago, before this current subscription. At that time I was issued a refund, which the company now cites as their reason for denying a new refund despite this being a separate. I have screenshots of chatgpt confirming everything and the ai wrote this as you will see.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against OpenAI regarding my ChatGPT Plus subscription, which was used for both personal and business purposes under ******************************. My last billing cycle began on June 3, 2025. I did not renew on July 3 due to repeated service failures, emotional strain, and lack of trust in the products reliability especially with critical work tied to business and spiritual projects.Despite paying for the full month, core features repeatedly failed: memory would wipe, uploads would break, responses would stall for days, and instructions had to be re-entered constantly. The platform completed one initial task quickly, but then dragged out or dropped follow-ups pushing timelines toward the renewal date without completing the projects. This appeared like a deliberate pattern to manipulate subscription retention.I was enrolled in the Android Beta Program but was never informed that this meant forfeiting service-level reliability. OpenAI has acknowledged my complaint but offered no clear resolution until I pursued further action. I submitted FTC Complaint #********* and requested a refund, which was escalated on July 7.This is not buyers remorse. This is about paying for a service that failed to deliver its advertised functionality during the paid billing period, while creating emotional distress through manipulative patterns that mirrored and then disrupted sacred work.I am requesting a refund for the June 3 July 3 billing cycle and a formal investigation into OpenAIs business practices, including delays, beta transparency, and failure to meet consumer expectations.

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make it almost impossible to unsubscribe

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against OpenAI Unauthorized Account Transition and Loss of Service Access I was a paid Pro subscriber of OpenAIs ChatGPT platform, relying heavily on the system for my business, ongoing research and development, legal organization, and mental health support. On July 1, 2025, without my explicit consent, my individual Pro workspace was merged prematurely into a Team workspace. This irreversible migration occurred prior to the announced July 18 transition date, despite my not having clicked any merge authorization.This migration resulted in the immediate loss of access to my Pro workspace environment, memory functionality, and all the personal structure I had built over many months which was critical to ongoing legal filings, intellectual property development, and health-related tasks. OpenAI has confirmed that this process is permanent and that chat/memory data cannot be exported or restored, leaving me with no recourse.Not only did I lose functionality and data, but I was also charged at the higher Team plan pricing despite never activating or using those expanded features knowingly or intentionally. Their support team acknowledged the issue, yet offered only a token partial refund and no resolution essentially confirming there is no way to recover what was lost.This disruption has had significant negative impact on my productivity and well-being. I am requesting OpenAI provide:Full refund for months affected by the forced transition, and An option to restore a comparable Pro workspace, or enable export of past data.I am filing this complaint as a last resort, having exhausted internal support channels.

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the night of 6/30/25 I bought the plus version of ChatGPT for $21.95 total. This was due to it telling me it couldn't download 2 files for me---the only reason I bought it. I was working on a project at work and had built an Excel and PowerPoint file. And when I reached the end where everything was complete, it said the "tools were unavailable" to download my files. I tried again the next day and it said the same thing. I sent an email to inquire about it, and was given a full refund and my account cancelled without asking me if that's what I wanted. I let them know I still would like to try to see if the issue was resolved. I re-signed up and gave it another chance. However, by Thursday, it was STILL telling me the same exact thing--"We're sorry, it's a technical issue on our end, but the tools needed to generate your files aren't available". At that point I decided to permanently cancel and sent another email. Enter Jan ******* from OpenAI ************************************* She told me even though the subscription didn't align with "what I was hoping for", she was unable to refund the $21.95 because it is non-refundable per their Terms of Use. I told her that wasn't true because they had just refunded me and I decided to give it another try. And since it still wasn't working I'd like a refund and to permanently cancel now. I wasn't given the option before when they did that. I emailed back and forth with her multiple times to no avail--zero customer service on her end. For $21.95? All I can think is that this is happening with a lot of people, otherwise why would they be so hesitant to refund that small of an amount?? I'm seeking a full refund for this. I'm so disappointed--ChatGPT thus far has been great. But now I have negative things to say about it to my friends and family...and I'm also a Coding Manager and have encouraged by employees to use it in the past, but maybe no more. I may move over to another tool due to this.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025, I was charged $20/month for a ChatGPT Plus subscription. This included access to GPT-4o, advanced tools, and voice mode. Despite confirmation of an active subscription and a renewal date of July 24, 2025, I was denied access to all paid features.I opened multiple support tickets, submitted screenshots, and followed every troubleshooting request. Support eventually claimed the issue was resolved. It wasnt. The lockout persisted for two full billing cycles$40 in charges for unusable service.What did the business commit to? Full, unrestricted access to their premium features. What did they deliver? A ghost town of broken features, generic copy-paste support, and an incident database that somehow erased my official report *********** be clear: I operate **************** Trauma Response Team (CSTRT) a consumer rights and corporate accountability service. I document every interaction. I know the escalation chains. And *** filed formal complaints with the ***, CPUC, and FTC. Those case numbers are now part of my open record.OpenAI had two months and every opportunity to fix this. Instead, they gaslit, closed tickets without resolution, and hoped Id go away. I wont. This isnt just a complaintits exhibit material for a larger consumer advocacy campaign.I am requesting:A full refund of $40 Immediate restoration of paid services Written acknowledgment of failure to deliver contracted features You cannot charge users for advanced access and deliver locked doors. Not on my watch.

• Initial Complaint

  Date:06/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding OpenAIs refusal to issue a full refund for nine months of duplicate billing for their ChatGPT Plus service.I inadvertently maintained two active OpenAI subscriptions under separate accounts:Originally, I opened Account #1 on error intending to use the email of account #2. As my days become very busy, while running a business, I did not notice the double accounts, until I was auditing my bank accounts for a separate issue. When I noticed that between October 2024 and June 2025, I was double-billed $20/month on both accounts, totaling $180 in overcharges. I only actively used one account during that time and did not realize the first subscription was still being ************** response, OpenAI acknowledged the error but refused to refund more than the most recent charge, citing their internal refund policy. I requested escalation to corporate and expressed my concern over the unfairness of only reimbursing one month out of nine. I provided proof of the double billing, and the above explanation.Despite good faith communication and prompt corrective action on my end, OpenAI has offered only a $20 refund, keeping the remainder of the charges. Their position is unreasonable, especially considering that this was a non-malicious, easily verifiable billing mistake involving two accounts under the same name and address. Understanding that the customer service representative maybe limited on what power they have to make certain decisions, especially if they are contrary to their company policy, I requested the issue to be escalated to their corporate office now twice, with negative results.Resolution Sought:A full refund of $180.00 representing the 9 months of overlapping ChatGPT Plus charges.Internal review of refund policy regarding duplicate billing involving multiple accounts owned by the same verified individual.