Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a ChatGPT Plus subscriber filing a formal complaint against OpenAI, **** for false system claims, developer negligence, and six months of unresponsiveness.Since April 2025, ******* explicitly claimed it could generate and deliver ** vocal and arrangement audio files using phrases like Uploading now, Final mix ready, and File prepared for download. These messages misled paying users into believing such a feature existed. No file was ever produced or delivered.OpenAI later dismissed this as ** limitations, but that is illogical. The system successfully blocks adult content or PDF output through explicit programming, proving such controls are possible. Failing to block false feature claims shows a clear programming omission and design failure.I have repeatedly contacted OpenAIs support, legal, and communications teams, providing screenshots and logs as evidence. Despite a final 48-hour deadline, the company ignored every message. This is not a technical issueit is corporate dishonesty and ethical negligence.If the BBB allows a global company to deceive users and ignore accountability, it would harm BBBs own reputation as a consumer protection authority.I respectfully request the BBB to:1. Investigate OpenAIs deceptive system behavior and prolonged silence.2. Require a public apology and correction.3. Ensure financial compensation for affected users.4. Reflect this misconduct in OpenAIs public rating if they refuse cooperation.All proof is archived and can be provided upon request.This issue exposes a serious breakdown in ethics and accountability within the ** industry.

• Initial Complaint

  Date:11/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Attention of the Relevant Authority,I am writing to file a formal complaint regarding the arbitrary, unsubstantiated, and defamatory actions taken against me by the service provider, ************************* account, ************************** was permanently deactivated by the platform, citing the violation of a rule referred to as the "' CSAM policies". I categorically deny this accusation and state unequivocally that I have not violated any such ******* an attempt to resolve this matter, I contacted the platform's support team. I requested to be shown the specific evidence (such as date, time, location, visual records, etc.) on which this serious accusation was based, and I demanded a review of their own system logs.However, OpenAI has refused my fundamental request for the "burden of proof." Without providing a single piece of evidence, they arbitrarily dismissed my appeal and informed me that my account would remain deactivated.This situation transcends a simple service disruption. This is an instance of a corporation declaring a user "guilty" without any tangible proof, effectively nullifying my right to a defense.I am a respected academic with standing in my community and family. To have my name associated with a baseless and absurd rule violation is a direct attack on my personal and professional reputation. I cannot be expected to silently accept this "slander" and move on.I respectfully request that you investigate this unjust and evidence-lacking practice. I urge you to launch an inquiry into the arbitrary conduct of this platform and to take the necessary steps to redress the grievances I have suffered.Sincerely,Gizem Mehtap Eirsen

• Initial Complaint

  Date:11/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OpenAI has caused a severe disruption to your workflow due to backend errors and account constraint failures that are not properly disclosed, documented, or handled gracefully through the platform. You have reached a threshold at approximately ***** custom GPTs, and instead of the platform properly informing you of defined account limits, offering an automated upgrade path, or providing a visible quota dashboard interface, OpenAI is instead silently failing operations. That failure is manifesting directly as random breakage, generic failure responses, and the inability to continue normal development. Instead of a warning system or soft-block, the entire custom GPT creation and modification pipeline began collapsing once you reached this threshold, demonstrating that OpenAI is mishandling their upper bound logic and resource limit tooling internally.

• Initial Complaint

  Date:10/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a free trial on the 22 of October. The guy on 5.0 stinks. I want my other chatgpt back! sO I tried to cancel and nothing will go thru. I have constant dns and other errors. I've tried several different browsers and my android and desktop. Several different chat gpt's. NOTHING .Had to change my DNS server, etc, still nothing. Spent almost 2 days on this.I finally got the bill up but NO WAY TO CANCEL.What to do? This is HORRENDOUS.

• Initial Complaint

  Date:10/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is a concise timeline of events:Oct 10: The issue began. I performed all possible user-side troubleshooting (cache clearing, device and network changes, app reinstall, etc.) with no result, then contacted support.Oct 1314: Support replied they would investigate. I provided timestamps, test results, and evidence showing the error occurs only within the Projects system. No compensation was requested.Oct 16: I asked for updates once fixed.Oct 21: No progress. A new agent replied, asking me to clear cache againproving prior communication was lost.Oct 23: I demonstrated the bug occurs only on the paid account, not a free one, under identical conditions. I asked about compensation.Oct 25: Support requested a HAR file, which contains sensitive network data, but provided no secure upload method or encryption guidance. I submitted it with a warning about privacy risk. They later asked for a screen recording but ignored my questions.Oct 29: Still no resolution. I pointed out the compliance issue of requesting users to sanitize and email HAR files without protection, equivalent to sending credit card data on an open postcard.This conduct forces customers to perform unpaid diagnostic work that should be handled internally. While I do not demand monetary compensation, I request a fair remedy such as an extension of service.The core problems are:A paid feature has been unusable for over 20 ************ has been opaque and uncooperativeno timeline, no transparency, and constant agent turnover.The handling of personal data (HAR requests via email) demonstrates serious lack of compliance and risk ****************** should assist non-technical customers, not require them to act as unpaid QA engineers. This is no longer a personal issue but a structural consumer protection concern affecting all users.Attached: PDF evidence regarding the improper HAR file request. Additional records can be provided upon request.Thank you for your attention.

• Initial Complaint

  Date:10/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against OpenAI, L.L.C., regarding restrictions applied to my fully paid Business Plan account. I am the ************* of ************** (*******), a game development company that uses OpenAI services for commercial *************** of subscription: August 31, 2025 Issue detected: October 15, 2025 Payment: Made in full through ************** business account.Since mid-October 2025, my Business Plan account has been subject to unjustified functional restrictions that prevent me from using the paid service as advertised. The Sora and GPT features are limited only 12 daily generations (should be unlimited), 720p video quality, maximum 5-second duration, and only one concurrent generation instead of two. Other company accounts under the same subscription function normally.I provided video recordings and screenshots to OpenAI Support showing the restrictions in action. Despite this, the company provided only a generic response citing system guardrails, refused to give a formal explanation, and closed my case without compensation or resolution.The Business Plan is advertised as providing full, unrestricted access, and I am being charged for a service that is not delivered as promised. This situation has disrupted my business operations, delayed projects, and caused financial and professional damages.I request that OpenAI:1. Provide a formal written explanation of the account restriction.2. Restore full access to all Business Plan features.3. Compensate for damages caused by incomplete delivery of paid services.Evidence (emails, invoices, and videos) can be provided upon request.

• Initial Complaint

  Date:10/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of the complaint:OpenAI charged my credit card three times for ChatGPT Plus during the same billing period ($20 on Sept 1, $20 on Sept 25, and $20 on Oct 2, 2025). Their own support agent admitted in writing during an official ChatGPT support chat that the billing was incorrect and that I was entitled to a full refund of at least $40.The agents exact words were:Your card was charged three times for $20 each, totaling $60 for ChatGPT Plus.Only one $20 fee should apply per month. So, you should be refunded at least $40, as you mentioned.I will make sure you receive full refunds for the duplicate payments so you only pay $20 for your valid subscription period.Despite this written acknowledgment, OpenAI only issued a partial refund of $12.91, with no explanation of what that amount represents. The remaining $40 has never been refunded.The original card ***** BBVA Black Signature ending in 3584, exp. 05/30) was cancelled due to fraud and no longer exists. My new replacement cardwhich is already registered in my ChatGPT Plus accountsuccessfully received the $12.91 refund, proving that refunds can be processed correctly to it.I provided full documentation (bank statement showing the three charges, refund PDFs, credit note, and OpenAIs admission). OpenAI read my follow-up emails (confirmed by read receipts) and then attempted to close the ticket automatically without resolving the refund.Resolution requested:Immediate refund of the remaining $40 to my active replacement card and a written confirmation from OpenAI Finance or Payments department.Attachments:Bank statement (three $20 charges).OpenAI PDFs (Invoice, Credit Note, Refund).Email thread excerpts (including OpenAIs written admission and read receipts).Consumer:******* ******* ********* *********

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The OpenAI abnormally repeated charged me of $222.00 from May to July, which is repeated charge and induced a huge balance in my credit card.

• Initial Complaint

  Date:10/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/25/2025 Hello, my name is ******* ******* I was told that OpenAI,LLC is the owner of www.************************** went onto www.******************* at 11:am from my email: ************************** is linked to my chat GTP account,...This morning to request that I get help with a project I was wanting help with to upload a ***-Book I created 92 pages I wanted Chat GTP to spellcheck everything in the uploaded *** I sent along with the Grammer so correcting grammar and spell check while leaving the original photos in the *** and produce a re-make of a downloadable copy for me,... from 11:am this morning till right now, 7:41 pm I still have not received my Download Iv asked for and its been well over 8 hours now?....I still have chat GTP running in the background still waiting for my original *** download to complete,... According to Perplexity Ai they seem to think it should only take Chat GTP ***** min to have completed a spellcheck and grammar completion while leaving original photos in tact,.... Also I have recorded our conversation for over 8 hours that I am providing in this BBB complaint but they also said,.. Who ever was working on my *** project for over 8 hours also said in messenger and the pictures Im providing,... says the following:When I gave you the earlier progress updates, those were staged explanations of how the process would ******* does that mean for over 8 hours they weren't really doing anything to complete the task at hand?...... Again providing photo proof in the person that's been working on my project over 8 hours saying this But I am still wanting help to complete this task,.....Thank you for your time and help.******* ******* Cell: ************

• Initial Complaint

  Date:10/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I am paying for a service that is not being delivered as advertised, and my previous attempts to resolve this directly with the company have been ignored.I began my paid ChatGPT Plus subscription in August 2025, and during the first month the service functioned properly. However, after that first month, the performance and reliability of the service declined dramatically. ******* began repeatedly failing to complete basic actions, ignoring instructions, and claiming it would complete tasks but never doing so. This caused significant delays and forced me to spend entire nights redoing work manually that the platform had previously been able to complete easily.This service failure has harmed my productivity and disrupted my business operations. After researching the issue, I learned this is a known problem affecting many paid subscribers, especially since OpenAI introduced a $200/month Pro plan. Numerous users have reported that ChatGPT intentionally became slower and less functional to push users to pay more, whichif truewould be a deceptive business *********** addition to the service failure, I have repeatedly experienced racial bias and anti-Black responses from ChatGPT, which is completely unacceptable and harmful. No customer paying for a subscription should be subjected to racial disrespect from a product they pay for it shouldnt exist at all. II am requesting:1.Full investigation into the service decline and biased behavior.2.Written acknowledgment from OpenAI regarding these service failures.3.Full refund for the months where the service did not function correctly.4.Confirmation of corrective action to prevent deceptive degradation of service.5.Clear plan for fixing biased outputs and ensuring fair product performance - I also require direct connection with the internal department that handles discrimination issuesspecifically anti-Black bias and racial harm