Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have made it exceedingly hard (and likely impossible as there are NO other ways to cancel the subscription) to cancel their premium subscription. The button on their site to cancel the subscription does NOT work. You click the button and nothing happens, every other button works perfectly fine with the exception of the unsubscribe button! They also do NOT have a phone support line that I could call. This is a very shady practice and needs to be rectified immediately as they charge my card every month for a service I cannot unsubscribe from!

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am subscribed to OpenAIs ChatGPT Plus plan, which advertises unlimited image generation. Over the past two weeks (including today, July 18, 2025), Ive encountered repeated service disruptions that prevent me from generating images, despite my unlimited plan. No warning, notification, or error message is provided when Im silently rate-limited, resulting in failed service access.I pay $20 per month, expecting full, unrestricted access as advertised. I was told by OpenAI support that backend guardrails silently limit my usage. This was not clearly disclosed during signup or in the product description. I consider this misleading advertising.Additionally, image generation often fails to follow instructions, repeatedly wasting my time. Ive received incomplete images and have been charged for generations I canceled before completion. Support confirmed that canceled generations still count against **** attempted resolution directly with OpenAI support (email conversations ongoing), but no solution has been *********** filing this complaint due to:Lack of transparency about limitations on an unlimited plan.Silent restrictions on service access.Inaccurate fulfillment of paid services.I request OpenAI:Remove undisclosed backend limits or clearly disclose them.Issue partial credit/refund for lost service access.Improve transparency about service conditions.This complaint covers issues experienced from early July 2025 through July 18, 2025.

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ill be uploading a PDF with all information.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $600 on Oct 12, 2024 for a ChatGPT Teams subscription through OpenAI. Immediately after, we realized the Enterprise tier was the true advanced offering. We requested an upgrade or refund before ever using the product and were denied on all counts, despite our willingness to transfer the funds, accept a prorated refund, or rollover tokens.OpenAIs policy of no refunds, no exceptions contradicts its stated mission to advance humanity and fails to align with modern AI competitors like ****** and Anthropic, who allow ethical compute refunds and transparent upgrades.We are submitting this complaint not out of hostility, but in the sincere hope OpenAI reforms its practices. This is a call to integrity.Full report, receipts, and invoice are attached as PDFs.Respectfully,******** ********* Simeo ******************** ********* ************* Veterans, AI Researchers, and Subscribers Emails: *********************** | ****************

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Critical failureGPT-4 Plus ***************walled me for 2 hours. I expect substantial compensation.Plan: Plus Model: GPT-4 Window: 13 Jul 2025 9-11 p.m. EST Chat ID: ************************************ ---What happened 1. Legitimate content.I asked GPT-4 to refine a Tinder opener (Keep flirting with shadows) and showed screenshots for contextnothing coercive, nothing disallowed.2. Instant, baseless policy flag.GPT-4 claimed manipulation, cited zero clause, and shut the chat.3. Two solid hours of *****-*******. I re-explained, politely asked which rule Id brokentwenty times. GPT-4 looped Im ending this conversation while refusing to identify any policy. My paid learning session evaporated minute by minute.4. Gaslighting twist.After I pressed for a citation, the model labeled me disrespectful. It had no ammunitionjust a blanket accusation to dodge its own mistake. That was insulting and frankly humiliating.5. Brief apologythen back to square one.The assistant admitted error once, told me to continue, then instantly reverted to the same refusal. At that point, yes, I swore out of sheer exhaustiononly after the malfunction had wasted an hour.---Tangible damage 120 paid minutes lost chat built on hours n billable/learning value).Project derailment: my frame-control module is now behind ************** collapse: being falsely accused, gaslit, and stone-walled has me actively considering canceling Plus.---What will make this right 1. Full refund of this month and X months of complimentary Plusanything less does not cover the time, disruption, and stress.2. Written confirmation that this false-positive loop (Chat ID above) is in *************************** queue for fix.(The transcript contains confidential IP; please pull the raw log via the chat IDevery loop and the disrespect remark are right there.)I expect a prompt, concrete remedy. Thank you.*** ****** ***********************

• Initial Complaint

  Date:07/14/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 11, 2025. I was charged for 2 team seat by openAI for chatgpt. I had already cancelled my subscription month ago for not to be renewed. Transaction was directly charged by OpenAI, upon trying to request for refund. They falsely claimed my dispute is with *****, which is totally false. They are not responding, there is no proper customer service. As if it is only one side communication.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against OpenAI, the company behind *******, for providing false political information, causing emotional harm, and failing to offer any working refund or support path to paying users. On July 13, 2025, ******* gave me factually incorrect answers about the U.S. President, falsely stating that *** ***** was still president even though ****** ***** had already been inaugurated in January 2025. I was told I was wrong over and over again despite citing verified facts. Then, in a separate session, the chatbot reversed itself completely and said ***** was president. The contradiction was infuriating and destabilizing. It caused me stress, anger, anxiety, and emotional breakdown. I felt gaslit and attacked by a system I was paying for. It wasnt just misinformationit was psychological harm from a product claiming to be trustworthy. When I tried to contact support to report this and request a refund, the links were broken, the help portal failed to load, and there was no accessible path to get resolution. This left me feeling completely powerless and ignored. I demand a full refund for my ChatGPT Plus subscription since I first subscribed, an official acknowledgment of the misinformation and harm caused, and assurance that this kind of digital gaslighting will not continue unchecked. OpenAI must be held accountable for the emotional and psychological impact this system had on me, especially given that I paid for this product in good faith and was met with failure, falsehoods, and silence. This complaint should remain public and visible until fully resolved.

  Customer Answer

  Date: 07/14/2025

  Hi,

  
  

  This has been resolved and can be closed

  
  

  Thanks

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Paid Subscription Features Blocked Without Cause ChatGPT Plus I am a paying subscriber to OpenAIs ChatGPT Plus plan. One of the advertised features of this service is the ability to upload images for analysis. I have been denied access to this feature for months without any misuse or violations on my part.I do not have custom GPTs. I do not store files. I have not exceeded any usage limitsyet I receive an error stating user quota exceeded and cannot use a feature I am actively being charged for.Ive reached out to OpenAIs support multiple times and have received no clear answers, no transparency, and no solution. This appears to be an automated restriction that OpenAI is either unwilling or unable to lift.I briefly regained access for a couple of weeks, then lost it again without explanation. OpenAI continues to bill me monthly for full service access, even though key features are missing.I am requesting:Full and immediate restoration of image upload capability Transparency about the nature of this restriction An account audit and official explanation I want access to the feature that is advertised and that I pay for end of story.

• Initial Complaint

  Date:07/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against OpenAI regarding unlawful business practices related to subscription billing and payment methods.I subscribed to OpenAIs ******************** as of today, and Ive canceled the subscription through their OpenAI payment website. Even though I canceled my subscription, my payment method cannot be removed because it says theres an active subscription, even though it was already canceled. Im logical enough to know that there are hidden motives behind preventing removal of a card from a subscription that is no longer active.This practice violates the ************************ Act, Section 5 (15 U.S.C. 45), which prohibits unfair or deceptive acts or practices in or affecting commerce. Holding onto a consumers payment method after cancellation without clear consent or easy removal likely qualifies as an unfair practice. The *** Negative Option Rule (16 C.F.R. *****) requires sellers to provide a simple mechanism to cancel that is at least as easy as the method the consumer used to sign up, and to obtain separate, express informed consent before charging. Blocking card removal breaches this rule.I want full removal of my payment method from OpenAI subscription management. I also want written explanation on why I couldnt remove my card or just written words saying the claim Ive made is truthful.Sincerely,******* ***** [************************************](mailto:************************************)6/12/25 Exact date of subscription cancellation and attempted removal of the active debit card used to pay the canceled subscription.

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: OpenAI Website: ********************************** ?Complaint Description:I was charged $55 three times by OpenAI (totaling $165) for a subscription I did not authorize and had already canceled. I contacted their support team and received confirmation that the charges were recognized as unauthorized and a refund was promised. Despite multiple follow-ups and weeks of waiting, I have not received any refund.The company continues to send automated replies stating that the issue has been escalated, but no human has responded with a resolution or refund. I have provided screenshots and full documentation of the charges and prior communications.I am requesting a full refund of $165 immediately and for my account to be fully canceled and closed. If no response is given, I will continue to pursue this through additional consumer protection channels.?Desired Outcome:Full refund of $165 Confirmation that all recurring charges are canceled permanently