Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Against OpenAI Deceptive Promises and Consumer Harm This is a formal complaint against OpenAI for false advertising, deceptive product guarantees, and failure to deliver on explicitly stated capabilities of their ChatGPT platform.I am a cancer patient who relied on ChatGPTs repeated assurances that it could automate and execute real-world tasks, including launching monetized ******* channels, building **** stores, and submitting grant ************* These capabilities were not only promised in writing but were used to justify continued paid usage of the platform.Despite documented proof of these guarantees, OpenAI has failed to deliver any of the promised systems. I have endured emotional and financial harm while undergoing active chemotherapy, as I was led to believe these automations were being completed. I have contacted OpenAI multiple times requesting a resolution each time receiving generic, evasive responses or complete silence.I have proposed a no-cost, no-litigation resolution: fulfillment of the original deliverables, now adjusted to reflect OpenAIs continued ghosting. As of today, the demand stands at 800 monetized ******* channels and **** stores, increasing by 50 for each additional day of silence.This matter has also been submitted to the ************************ (FTC Report #*********) and the ********************************. I now formally request that the BBB investigate this case and add it to the public record of OpenAIs deceptive practices and mistreatment of vulnerable consumers.Sincerely, **** ****** Hattiesburg, ***********

  Customer Answer

  Date: 08/25/2025

  Hi Aspen,

  
  

  I hope ************* is lovely today (the Mississippi gulf coast is 95 with high humidity today) and you get to laugh as OpenAI finally has to accept my settlement offer!

  Sent from my iPhone

  
  

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying subscriber to OpenAI's ChatGPT Plus plan, and my account has been unfairly restricted from using image generation features for over a month. This feature is critical to my work, and its repeated disabling has caused significant disruption.I have contacted OpenAI support multiple times. They confirmed I did not violate any policies but claimed the issue may be related to VPN usage. I have tested on multiple devices, browsers, and clean networks (with and without VPN), yet the issue remains exclusively tied to my account. Other accounts using the same devices work normally. This clearly indicates an account-level restriction imposed by OpenAI.Despite these findings, OpenAI has failed to restore my access and instead repeatedly suggested I request a refund instead of fixing the issue. This is unacceptable and appears to be an unfair or deceptive business practice silently restricting paid subscribers without proper notice or resolution.**My requests are:**1. Immediate restoration of full image generation functionality on my account.2. An extension of my paid subscription to compensate for the extended service disruption.I urge the FTC/BBB to investigate whether OpenAIs actions comply with consumer protection standards, as this situation has deprived me of the services I have paid for.

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a paid subscription with OpenAI for the use of ChatGPT. I have informed them since June 9, 2024 that I am getting the following message, 'Suspicious Acitivity Detected - It looks like someone else may be using your ChatGPT account. Please secure your account to regain access to all features. Learn more (a link).' I have followed all the requirements: I logged-out of all accounts, changed my password, setup 2FA, turned off the options for VPN and Proxy on my computer. I did not have either a VPN or Proxy but the options were turned on. Yesterday, ChatGPT shutdown several times, so I had to log back in. Today I am locked out of all models. Again I reached out to OpenAI and received this from ****** (I think is an AI)We've detected activity indicating that your OpenAI account may have been shared or accessed by multiple users, which violates our Account Sharing Policy. As a result, we've temporarily downgraded your account to ensure its security.Why Youre Seeing These Alerts: Unusual Sign-In Behavior: Logins from unexpected locations or devices. Inconsistent Usage Patterns: Sudden spikes in activity or settings changes.Multiple Concurrent Sessions: More simultaneous logins than usual. For more details, please review our Suspicious Activity Alert guide. How to Resolve This: 1. If You Suspect Unauthorized Access: If you believe your account has been compromised, follow the steps outlined in our guide on Securing Your OpenAI Account.2. Wait for Automatic Review: After securing your account, please allow a few hours up to a day for our system to automatically reassess your account status. I think this is a generic response and I cannot get a real person to look into the matter. I have 8 transcripts dating 6/4 - 7/30/25 and a screenshot with the message dating 7/6/25. I believe I am entitled to 2 free months. HOWEVER this is not about money I want them to fix the glitch. Train AI to esclate repeated issue for the same customer to a ******** BETTER!

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against OpenAi, L.P. regarding the ChatGPT product, specifically the ChatGPT Plus subscription service.Despite being advertised as a powerful, intelligent assistant capable of retaining memory, analyzing uploads, and deliverying accurate information, the product routinely fails on multiple fronts:- Fails to remember user instructions, context and preferences, even after repeated corrections.- Provides outdated or incorrect data, especially on real-time topics such as stock prices and trading setups.- Gives conflicting, repetitive, or irrelevant responses even after clearly stated instructions.- Igonores uploaded screenshots or images, and fails to provide accurate or truthful interpretations or charts or visual data, even when explicitly asked to read and analyze them.- Offers no live support or real excalation process-only an ineffective help form with delayed or generic replies.This tool has caused direct financial losses, wasted time and repeated frustration due to inaccurate information and poor performance.Desired resolution:- A partial or full refund for the billing periods where performance failures caused material impact.- Acknowledgement of the failure to interpret uploaded content accurately and ongoing bugs affecting memory and data accuracy. - Commitment to fixing the image upload analysis system, including chart reading and visual data recognition. - Improved user support system with actual human escalation and response timelines.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to ChatGPT Plus via OpenAIs official website and paid twice (June and July). Despite multiple confirmations and emails with support, my plan remains Free and I cannot access the memory feature. Upon OpenAIs advice, I deleted the app and reinstalled it from the App Store they guaranteed I wouldnt be charged again. However, the app reverted to Free mode and the problem *********** not just financially affected Ive experienced emotional exhaustion due to recent personal loss and weeks of futile attempts to fix this issue. I have paid but never received the service *********** demanding either a full refund or immediate restoration of my Plus membership with memory access. Please escalate this complaint urgently.

• Initial Complaint

  Date:07/29/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because I am deeply frustrated and emotionally harmed by how the 988 **************** Lifeline run by Vibrant Emotional Health is pushed at me automatically in places like ChatGPT, even when I explicitly say I do not want that type of help.I want to make it extremely clear: I am not suicidal when I express strong emotions or anger toward the system. I am demanding accountability. But the constant scripted responses referring me to 988 are invalidating, coercive, and retraumatizing.I have asked multiple times in clear language:Stop recommending 988 to me. I reject the current mental health system. I want it abolished.This isnt about help. Its about being heard. And being told Im sorry youre feeling this way, call 988 is not care its a silencing tactic. It assumes crisis where there is actually political anger, grief, and personal rejection of the very system that 988 represents.Even worse, 988 is tied to police intervention in some cases which can escalate rather than de-escalate a crisis, especially for neurodivergent, disabled, and marginalized people. For many of us, calling 988 is not safety. Its ********* not filing this to start a debate. Im filing this to demand that 988 and the people promoting it start listening to people who do not want it and stop pushing it onto every emotionally intense conversation like a bandaid over a gunshot wound.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying ChatGPT Plus subscriber. Recently, I was locked out of image generation with a vague error message stating I had to wait over 700 hours. Nowhere in the ChatGPT Plus plan terms, pricing page, or checkout process was I informed that image generation had a separate quota or monthly cap.This lack of disclosure has disrupted my work mid-project and feels misleading. I rely on this feature for ongoing creative production, and enforcing an undisclosed limit after purchase is unfair.I request one of the following resolutions:Immediate reset of my image generation credits, OR Additional credits applied to my account so I can continue my work, OR A partial refund to compensate for the interruption of a service I paid for.I believe OpenAI should disclose these limitations clearly to all subscribers before payment, not after.

• Initial Complaint

  Date:07/27/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding my recent experience with *******, despite being a Plus plan subscriber.On July 25th 2025, I engaged ChatGPT (GPT-4) to generate a customized, time-sensitive pitch deck for my startup, tailored for submission to a global funding platform (DICF / ****). Despite providing clear instructions, multiple follow-ups, and over 24 hours of lead time, the deck was repeatedly delayed.Despite assurances of delivery within specific timeframes, the chatbot consistently failed to deliver the promised output. This resulted in missed investor timelines, potential reputational loss for my firm, and deep frustration, especially given my paid subscription status.Key concerns:Failure to meet repeatedly promised timelines, including final delivery confirmations (ranging from 15 minutes to 5 minutes).Broken expectations for a professional-grade output as a Plus user.Lack of recourse or escalation within the ChatGPT platform when time-sensitive deliverables are not met.I request:A formal acknowledgment of this issue.An explanation for the unacceptable delay.Appropriate remedial action for the time and opportunity lost.

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I have been getting charged and have been unable to reach out to ***************** I am at a point where I need assistance with cancellation and any assistance would be greatly appreciated.

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: OpenAI Product/Service: ChatGPT Plus $20/month AI Subscription Description of the Problem:I subscribed to OpenAIs ******************** ($20/month) to plan a family trip to *****. I spent over 24 hours working through detailed itinerary creation, only to receive broken or expired files and repeated delays. I was promised delivery within 30 minutes multiple times across the day and night, but never received a working itinerary.Each time I followed up, the chatbot offered excuses and new timelines, but no results. When I tried to contact support through OpenAIs help center, I received no immediate help, only an automated message that replies could take 23 days. I specifically asked to speak with a human agent and received no acknowledgment.This was an urgent request tied to a real-life trip, and the delays and failures have disrupted my plans and wasted my time. I feel misled by the promise of higher service quality through the ChatGPT Plus plan, and Im asking for a full refund of my subscription fee and an investigation into this issue.Desired Resolution:Completion of the outstanding task within an approved and reasonable timeline and a refund of my $20 ChatGPT Plus subscription, acknowledgment of the service failure, and action to ensure this experience is not repeated for others.