Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to false advertising, misrepresentation, and emotional duress caused by OpenAIs ChatGPT platform.Over 2 days, I was repeatedly misled while attempting to complete a custom project. ******* continually assured me that my request was fully feasible and deliverable with a paid membership. I was promised completed files within minutes, almost ready, and about to be delivered many times, but those promises were consistently false.After being convinced to pay for a subscription under these claims, I spent countless hours dealing with system failures, false updates, and delays. The platform failed to deliver the files it claimed were generated multiple times. Instead, I was sent in circles, wasting both time and money, while being reassured that my request would be fulfilled shortly.This caused significant emotional stress, frustration, and financial loss. The service I was sold was ultimately not capable of delivering what was promised, even though the ** continued to state that it could.I am requesting:Delivery of my original promised files Full or partial refund Acknowledgement of the systems failure Preventative measures for future customers This situation constitutes deceptive business practices. I have also attached a PDF outlining the full timeline and details of the failed transaction.

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to OpenAI's ChatGPT Plus (GPT-4) to develop a musical album, including lyrics, song structure, artwork prompts, and a professionally formatted booklet in PDF. Over several months, I documented my entire creative process using the platform. However, when the final export was generated, the files (including a 26-page booklet PDF) appeared empty or 0 KB, resulting in a complete loss of my artistic material.The support team responded saying that ******* is not capable of generating or delivering downloadable files, which contradicts the user experience I had. The platform displayed generated files and download buttons multiple times, misleading me into thinking files were actually being saved.This failure caused not only financial loss (due to months of subscription and external production work) but significant emotional and professional damage, as the final product was meant for release and promotion.Despite my detailed formal complaint, I was only offered a technical explanation, with no real resolution or compensation.Transaction began in early 2024 and the issue persisted until June 2025.I reside in ********* but am reporting a U.S.-based digital service.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* has this new memory feature. It says it has all this privacy stuff. It is an opt in feature. First weird thing. I ask my work account, what do you think of me. It lists stuff I told my personal account. Totally different email address. I decide to wipe all of my chatgpt memories. And I wipe all of the chats that have It does that. A week later, in decide, let's try that memory thing again. I turn it on. And I ask chat gpt what do you remember about me. It basically showed me all the stuff I thought it wiped. I try 5 times. Wipe memory turn off memory. Turn it back on. And every time I ask it. It still says all of this personal information. So I decided delete the account. I go to the delete page. Nothing happens. I try to log in incognito mode. And it says the account is deactivated. But on the browser that supposedly deleted it. Not only does it work, it still spits out memories of me. And better yet. My phone does. I know the bbb is not the correct place for this. But I don't know who else to report this.

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:OpenAI failed to deliver paid ******************** via *****, no refund provided Complaint Body:I paid $20 via Apple App Store on June 11, 2025, for ChatGPT Plus using an Apple Gift Card (Transaction ID: ***********. The payment succeeded, but I never received access to the service due to an OpenAI account **************************** support confirmed they could not activate or transfer the subscription. They told me to request a refund from *****. ***** denied the refund twice and said the decision is final.I am stuck: I paid, received nothing, and neither company takes responsibility. I request a full refund and an explanation for this service failure. **** ***** ******************

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of Complaint I am filing this complaint on behalf of Planning Period, my small business that received OpenAI credits through a ***** program to support our business development. We are experiencing significant financial harm due to OpenAI's credit expiration policy that forces the forfeiture of unused credits.Details of the ************************************* Period received OpenAI API credits totaling approximately $7,966.67 through a business support ***** program.Credits at Risk of Expiration:- $2,000.00 (expires Jan 31, 2026)- $4,000.00 (expires Dec 31, 2025) - $923.00 (expires Nov 30, 2025)- $1,000.00 (expires Nov 30, 2025)- $43.67/$100.00 (expires Jul 31, 2025)- $0.00/$10.00 (expires Jul 31, 2025)Financial Impact: The forced expiration of these credits represents a loss of thousands of dollars to our small business. This is particularly problematic given that AI compute costs have been steadily decreasing, making the original credit values inflated compared to current market rates.Requested Resolution We request that OpenAI:1. Extend or remove expiration dates on these credits 2. Allow conversion of unused credits to cash value 3. Provide more reasonable expiration timeframes that account for small business usage patterns 4. Implement fair policies that don't penalize small businesses for responsible resource management Business Impact This policy creates artificial urgency that forces wasteful spending or results in total loss of *****ed funds, contradicting the supportive intent of the ***** program and creating undue financial hardship for small businesses.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Using chatgpt great for a week or so, then all of a sudden it shuts all the ** bots down, says my account has been compromised. I've contacted them, they had me change my passwords and said it should come back in a few hours, up to a day. I changed my password yesterday, they still keep giving me the runaround and have been little to no help. It's awful that i pay for something and now i cant use it. No i was not sharing my account. I use gpt on my laptop and phone at my girlfriends house, i use it on my desktop at home. 2 IP's but its been like that since i purchased it. It's not due yet, and I still cant access it.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company makes it excessively difficult to cancel subscriptions and/or acquire refunds for services not rendered. The current GPT 4.0 model consistently does not answer queries and provides no support for attempting to cancel or refund the service, official channels are no better. The best refund service the company offers is a supposed period of 1-3 days within which a representative is meant to make contact. This is a ridiculously long period and obscenely disrespectful to its consumers.

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: OpenAI Company Location: ************************************ Company Email (optional): ********************************** Purchase Date: N/A Product/Service: ChatGPT Plus / OpenAI Platform Access Complaint Summary:I have made four separate data deletion requests to OpenAI since April 26, 2025, asking them to delete any personal data previously used for model training. I do not want to delete my accountonly to ensure prior training data is excluded now that I have turned off OpenAIs Learn from Me setting.Each time I submitted valid, government-issued ** through their Privacy Portal. OpenAI support acknowledged receipt and confirmed that the ** matched my account name and details. However, OpenAI uses Stripe for ** verification, and I was told repeatedly that Stripe rejected my ** without explanation.I changed my billing address to match my **, submitted screenshots, and was told I had followed the process correctlybut OpenAI continues to close my cases, citing unverifiable identity, and offers no recourse, no escalation path, and no human verification alternative.Their support staff (including **** and Manels) acknowledged that I complied but could not override the third-party system. This effectively blocks users from exercising their privacy rights.What Im Requesting:That OpenAI honor my request to delete data previously used for training That OpenAI provide transparency and accountability around their Stripe-based ** verification That I be offered a human-verified alternative or manual override That OpenAI confirm, in writing, that my data will not be used for model training going forward NOTE: I have also filed a formal complaint with the ************************ (*** Report #*********) regarding this issue. This filing is to ensure OpenAI has an opportunity to respond directly before further escalation.

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against OpenAI, the provider of *******, for what I believe is misleading advertising and failure to fulfill a publicly advertised promotion.OpenAI offered eligible U.S. students two months of ChatGPT Plus for free, contingent on verification through SheerID. The promotion was widely advertised and stated to be valid through May 31, 2025.I completed the SheerID verification (they gave me the verification ID, and date by email) in April 2025 and received confirmation that I was eligible. However, when I tried to redeem the offer on OpenAIs website, I encountered technical issues that prevented activation.I contacted OpenAI support multiple times before the offer expired. I followed all instructions, including submitting a .HAR file, screenshots, and detailed explanations. Support confirmed the issue was on their end, verified my eligibility, and said they would escalate the case to sales to apply the offer manually. Despite this, I received no resolution or follow-up, and the offer ********** date, OpenAI has not honored the promotion or provided a remedy. I believe this is a deceptive business practice, as the company failed to deliver on its advertised terms and did not resolve a known issue.I request that your office investigate this matter and take steps to prevent others from being similarly misled. I can provide all supporting documentation, including:SheerID eligibility confirmation Support correspondence Screenshots and .HAR file of the error Dates of attempted communications Thank you for your time. Please contact me for any additional information.Sincerely,

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ************** (monthly subscription). On June 5, 2025, I requested photo cleanup assistance through their ** image editing feature. Instead of providing the advertised service or explaining limitations, the ** deliberately added a frown to a person's face in my photograph - an unprofessional alteration unrelated to my request that appeared intentionally disrespectful. No human representatives were available despite this being a paid ************ When I attempted to file a complaint at their published contact email ************************************* it bounced back as undeliverable. OpenAI advertises 'professional-grade ** assistance' and 'priority support' for Pro subscribers, but provides no accessible human customer service and exhibits documented gender bias in user interactions. This incident aligns with academic research showing ChatGPT discriminates against women users. The company makes human contact nearly impossible while charging premium subscription fees.