Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday May 15th, I discovered a random unauthorized transaction earlier that same day from a source called "chatgpt" on my cashapp card. The company withdrew four seperate transactions with the amount of $20 for each. The first transaction was made at 4:06am, the second one at 4:08am, a third one also at 4:08am, and the fourth one at 4:09am. In total, $80 was taken from this company. The multiple transactions was random because I have never heard of the company before, and I was not awake during the times the transactions were processed. I even checked that my card was in my wallet, and it was. After immediately researching the company upon the discovery, I found out that chatgpt is a service powered by "OpenAI" and tried to find a customer service number for help. Unfortunately, I couldn't find one. I am seeking a refund from these purchases because I did not buy anything from them and charging the same amount four times in a row does not make any sense. Usually, online purchases will send email confirmations, so I checked my email to see if they sent one. There was no email found from this company at all. Eighty dollars is a lot to lose, so I would like for the funds to be returned to my account.

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14, 2023 I signed up for a free 7-day trial subscription. After 7 days they will bill the debit card unless the subscription is canceled.They do not inform that only a mobile phone number may be used.If a landline number is provided, there is no way to communicate with the company to resolve a billing problem.Once a subscriber's credentials are provided, the mobile [required] phone number is used for login verification. Otherwise, if the phone number is not a mobile phone a subscriber may not login.To cancel a trial subscription a subscriber must login. But, if the registered landline phone number is rejected, there is no way to login or to get technical or billing support.If a subscriber wishes to cancel while the phone number is rejected, he is led into an endless loop of help menus.Meanwhile, the 7-day trial times out, and there is no way to stop the subscription charges unless the subscriber rejects the charge by complaining to the bank..The company does not provide any way to otherwise resolve special problems: no phone, email, or mail address.

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, so I have a question (complaint). But to get there, I'll introduce you to the story. On 2nd of May, 2023 I paid the ChatGPT PLUS subscription. I thought that the new GPT-4 that comes with the subscription, unlike GPT-3, is familliar to stories after September, 2021. But after I talked with the product itself, it said that it does not have the knowledge after September 2021. So the product did not meet my criteria so I had to ask for a refund. On OpenAI's policies, it's written that if you are an European user (I am, indeed, from Europe), you have up to 14 days to ask for a refund. So I stopped my subscription and got to OpenAI's site where I can ask for a refund. I've send my message with all the information about why I am dissatisfied with the product. The system said that I'll get a response within a few days (it was written in the chat window, where I contacted their support). So a few days later, ***** answered me, so I wrote them again. This time, the chat window said that they usually respond within a week. After a few more days, again - no response at all, so I wrote them an email. So now, 10 days later, I still haven't recieved an email or any contact from them OR my money back. So here comes my question: When they respond me, and the 14-day period has passed (even though I wrote them a few minutes after my purchase), can they tell me that I can't get my refund because of that? I've talked with the ************************* and they told me that they cannot do anything about my problem, since the company itself is not located in Europe, and either I'll have to talk with BBB (that's what I'm doing now) or I'll have to talk with my bank to return my money. The email address of the account that I'm registered with in OpenAI is: **************** Thank you for your help, in advance and have a nice day!

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Open AI LLC,I have received communication from ********* at OpenAI Support regarding my inability to successfully complete payment using my bank card. Despite having attempted all recommended options as suggested by *********, the issue persists. My efforts have also included reaching out to my bank, **** in the **************, who have explicitly confirmed that no restrictions have been placed on my payment. Instead, it is the merchant who has not correctly processed the payment.Given the urgency of my need to utilize ChatGPT-4 for professional purposes, I kindly request that you address this matter promptly and provide a response accordingly.Respectfully,************* -------------------------------------------------------------------Hello,Thank you for reaching out to OpenAI support.We sincerely apologize for the delay in responding to your message. We're currently experiencing an unprecedented volume of inbound messages. As a result, our responses are taking longer than usual.We understand that you are having trouble with payment on ChatGPT Plus. Please consider the following troubleshooting steps to resolve your payment issue:1. Try clearing your browser's cache and cookies, then attempt the transaction again.2. If you continue to face issues, contact your bank to see if there is a problem with your account or if they are blocking the transaction for security reasons.3. Lastly, verify that you and your card issuer are located in a supported country. Here is the list of countries, regions, and territories we can currently support access from.Hope this helps! Please let us know if there is anything else we can assist further.Best,********* OpenAI Support

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 fraudulent charges to debit card that has NEVER been used by this company.We don't even know them.

• Initial Complaint

  Date:04/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the esteemed OpenAI LLC,I am writing to formally report an issue encountered with regard to my subscription to the ChatGPT Plus monthly service. My name is ************* and my electronic mail address is ************************* has come to my attention that the aforementioned service was abruptly discontinued during its second month of subscription. Upon conducting a thorough inquiry into the matter, it was discovered that the cause of this abrupt discontinuation was due to the declination of payment via my bank card. However, subsequent communication with my bank revealed that they were not responsible for the aforementioned transaction declination.As such, I have attempted to establish contact with OpenAI LLC via the available online chat service, the online contact form, and the ******* private messaging service. Unfortunately, these channels have thus far remained unresponsive.Therefore, I respectfully request your assistance in resolving the aforementioned issue in a timely and efficient manner, as I am deeply invested in the continued utilization of the ChatGPT Plus service.Respectfully,*************

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 7 charges on my account in a matter of 24 hours from OpenAI for $20. Going to their website they claim a bug caused this issue and to submit a ticket that will not get resolved until the next day. No person to talk to, no way to complain, and certainly no direction on disputing with a bank. They should have identified and notified the affected users. At no point is it acceptable to charge even a regular member multiple time for the same subscription. But then to claim a bug caused it and take no corrective actions with the user.unacceptable!!!

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying for the ChatGPT Plus subscription and am not receiving service or responses from OpenAI the company that owns ChatGPT. I have tried to reach out via email, chatbot, and discord. They are non-responsive, and others are complaining about the same issue - paying for the Plus subscription and not receiving it. Please help me to resolve this issue in a timely manner. As there is now place to Cancel the subscription on their website 'chat.open.ai' as per their instructions. So, I cannot get the service or cancel the subscription.HELP!*****************************

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to report a serious issue with OpenAI, a company that provides access to GPT-4, a language processing AI software. On April 2nd, 2023, I was charged four times for a subscription to access GPT-4, all on the same day. However, when I tried to access the service, I received a message saying that the service is paused and unavailable. The total amount charged was $85.12, which is significantly more than the normal monthly charge of $21.28.As a paid member, I should have access to the service, but the website is saying that the service is paused and unavailable. I have tried to contact OpenAI multiple times, but my emails have gone unanswered, and I have received no communication from the company. This situation has caused a significant financial burden on my business, as the unauthorized charges have tied up my funds, and the company has been unresponsive to my attempts to resolve the issue.I am seeking remediation for the damages caused by the unauthorized charges, as well as the inability to access the service after being charged four times. I have had to spend countless hours trying to resolve the issue with OpenAI, which has taken valuable time away from running my business. Additionally, my business is continuing to lose money with the hold on my account due to these overcharges.The unauthorized charges have caused significant harm to my business operations, and I am requesting compensation for the financial loss, as well as the time and resources spent trying to resolve the issue. I am seeking a total of $3,000 in damages, which includes the unauthorized charges, the time spent trying to resolve the issue, and the harm to my business operations.I have sent multiple emails to OpenAI regarding this issue, but unfortunately, all my emails have been ignored. Despite my attempts to reach out to the company, I have not received any communication from OpenAI. Sincerely,******************************, LLC

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my husbands card in March and now April for a subscription we did not sign up for. They charged it $20 twice. We have never heard of this company. We never subscribed to their product. They wont answer the phone or respond to emails. This is fraud. They have no other way to contact them. Theres no way to get our money back. Beware. People should not get away with fraud.

  Customer Answer

  Date: 04/25/2023

  Open AI refunded the money, but never made any contact with us. So we received our money back.