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Business Profile

Computer Software

OpenAI, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Important information

Complaints

Customer Complaints Summary

  • 230 total complaints in the last 3 years.
  • 177 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chatgpt (OpenAI) charged me duplicate charges of membership for ten months. The unrecognized charges dates are 6/26/2023; 7/26/2023; 8/26/2023; 9/26/2023; 10/26/2023; 11/27/2023; 12/26/2023; 1/26/2024; 2/26/2024; 4/29/2024. $21.2 per month and $212 in total.I emailed them and sent messages in online chat box. They never replied to me but deactivated my account.The account is ********************************** last 4 digits of my credit card is 3393 from **** of America.

  • Initial Complaint

    Date:04/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Openai/ChatGPT/Stripe/Telecom Business Solutions (AI-Pro.org) does not provide a method to cancel (my) recurring subscription or respond to requests to cancel.

  • Initial Complaint

    Date:04/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertising.So generating images on cloud GPU's is expensive. OpenAI's genius idea to cut costs and increase revenue was to roll out enhanced features for some but not all users who pay for PLUS. Basically when you purchase your account your drawing from an unspecified lottery of whether or not you get enhanced features. I don't know what goes into this lottery or if it has any bias based on who you are or what you support or if your a prominent influencer.They advertise this on their main page of their website and the availability of these features have been rolled out since last year 2023 in May for ALL users who pay for PLUS. There are detailed tutorials on ******* showing amazing enhanced features but it seems more like an oasis in a desert to users who have drawn the bad lot.

  • Initial Complaint

    Date:04/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My chatgpt account: ********************* My chatgpt account was blocked, then I filed a complaint with them, they said they would give me a reply within three days, but they kept me waiting for almost ten days, even though they explained why they blocked my account, and said that I could continue to contact them if I had any questions, but I replied, and they simply ignored me, and I clearly explained very clearly in my reply that it was a big mis-block, but they still didn't reply to me. I suspect they didn't even read my reply, even if I sent it several times, it's always no reply, is this the attitude of a big AI company? Mistakenly blocked my account, only gave the reason, said I could appeal, but simply ignored my appeal! Tell them to hurry up and unblock my account.

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: March 29, 2024 The amount of money paid: $20 USD The fee was paid For Plus plan service Associaited login email: Microsoft/ *********************** Asking for refund or provide the service with the extended date as the monthly subscription service never provided after the charge.

    Customer Answer

    Date: 04/02/2024

    Dear BBB agent, 

    The complaint I filed is no longer necessary. 
    There was a misunderstanding regarding the billing issue. 
    Would you please close the case?

    Blessings,

  • Initial Complaint

    Date:03/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 29, at 8:43pm Eastern, I added $50 to my OpenAI account. When I refreshed the page, I was very surprised to see a second charge for over $1,300 that I did not authorize. It's not humanly possible that I would make two transactions within 60 seconds. I've contacted OpenAI multiple times for a refund and they have responded with a generic message that's irrelevant to my situation. I am scared to file a chargeback with my credit card because I do want to use the product, and I'm worried they would block my account and I'd lose everything.

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yesterday 3/14/2024 I paid for the chat gpt subscription on the platform. I then attempted to use the *** and it said I did not have access. Shortly after and not at all apparent, I discovered that access to the *** is separate from the subscription to just the chat. I then sought a refund and tried contacting customer support. There is no way to access customer support and they have not contacted me back within a reasonable time. There by consumer affairs laws should be a way to contact support and get a reasonable response. There should be a reasonably easy way to cancel and file for a refund. There should be explicit obvious information explaining that this is only for access to the chat and access to the *** is separate.

  • Initial Complaint

    Date:02/29/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a paid user of CHATGPT, paying 20 dollars a month, with my login ********************** One day I got a notification that my account was banished, and I lost all access to it.But even ******* me service, OpenAI keep charging me monthly.I cant change this, because my login is blocked. I want my money back and no more chrarges for a service that was denied. I did try their customer service, but no answer (its a bot that promises 3 day answer, but gives nothing).

  • Initial Complaint

    Date:02/27/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chat GPT blocked my account inexplicably. I cant find any contact information for customer service. No one can solve the problem for me. I feel very angry.

  • Initial Complaint

    Date:02/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered ChatGPT paid service by 2023 Nov, which is an OPEN AI Service. However OpenAI mysteriously deleted my account *********************************** without notifying me. I'm requesting OpenAI LLC to disclose the deleting account details, reason of deleting and issue a full refund.

OpenAI, LLC is NOT a BBB Accredited Business.

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