Important information
- Customer Complaint:
Discord Inc. came to BBB’s attention in February 2020. A review of complaints was done in February 2025. Complaints on file concern consumer accounts being disabled.
Consumers are encouraged to review Discord Inc. Community guidelines and Terms of Service at the links below.https://discord.com/guidelines
https://support.discord.com/hc/en-us/articles/18210965981847-Discord-Warning-System
Complaints
Customer Complaints Summary
- 3,761 total complaints in the last 3 years.
- 3,007 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was suspended from a ROLEPLAY ad I made without thinking one night. I just want to fix it and be able to speak with friends. Discord is the only way I can speak to my mom...please.
Business Response
Date: 08/04/2025
On 8/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 08/04/2025
Complaint: 23693113
I am rejecting this response because:
I beg and beg to have access to the only way to contact my friends and family. I have no other way. PLEASE!!!
Sincerely,
***** ******Business Response
Date: 08/05/2025
We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:08/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I haven't done anything wrong, and I believe my suspension should be lifted and my account reinstated.This occurred on August 3rd, 2025 at 4:14 AM.I tried making many tickets with Discord support, but I haven't gotten a single reply from an actual human back.These we're automated responses, without a real human looking at the ticket or taking any action.Business Response
Date: 08/04/2025
On 8/2/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:08/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint because my Discord account has been placed under restriction since July 21, 2025. This is unrelated to any past complaints. I am referencing a new account action with unresolved inconsistencies. According to the Account Standing page, the restriction was supposed to end on July 29, 2025. Despite that date passing, I am still unable to access my account and continue to see only the account standing screen when I log in.I received an email from Discord ************** stating that my account had been warned for a violation of their Terms of Service or Community Guidelines. The same message also stated that I could view the remaining duration of the restriction in my Account Standing page, and that future violations could lead to permanent deactivation.However, my account still shows as suspended even though the restriction was supposed to expire on July 29, 2025. I have not received any formal notification of a permanent suspension or termination. I have submitted multiple appeals and support tickets, and each time I only receive automated responses repeating that my account was warned. None of these responses address the fact that my account is still inaccessible past the end of the limitation period.I have asked for clarification or a manual review but have not been contacted by an actual support agent. The support system appears to be stuck in a loop of automated replies, and my follow-up messages are being ignored or marked as solved prematurely.All I am asking is for a clear resolution either to restore access to my account as previously stated, or to receive an official confirmation and reason for a permanent ban (which has not occurred).I would appreciate a timely and human review of my case and a proper explanation of my accounts current ********* account's user ID is: ******************* My account's email is: ************************** The case numbers referred to are:#******** #******** #******** #********Business Response
Date: 08/04/2025
On 8/4/25 we responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety".
The ticket is now solved.Customer Answer
Date: 08/04/2025
Complaint: 23692880
I am rejecting this response because: My account was permanently suspended for allegedly violating Discords Terms of Service or Community Guidelines. However, I did not post or participate in any harmful content I was simply a member of certain servers that were later removed by Discord.
I was not notified in advance of any policy violations, nor was I given a fair opportunity to dispute or correct the issue before being banned. My only association with these servers was being a passive member I did not engage in any activity that would warrant disciplinary action. I believe this action was unfair, especially given that Discord acknowledges that account limitations or bans may occur due to server associations, even without direct user misconduct. This type of automated moderation unfairly penalizes innocent users.
Sincerely,
***** ********Business Response
Date: 08/05/2025
On 8/4/25 we responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety".
The ticket is now solved.Initial Complaint
Date:08/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I havent done anything wrong i sent my friend a photo to use and I got 1 violation for child safety which restricted my access to some stuff on discord but then shortly after was given extra violations which resulted in my account banned so i should only have 1 violation. I believe my suspension should be lifted and my account reinstated.This suspension had occurred on November 11th 2024.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action, and i really do hope you guys give a human response as ive seen many people end up with a bot reply here also.Business Response
Date: 08/05/2025
We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:08/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive had my discord account for 3 years and Ive been a nitro member for those 3 years as well. Recently they permanently banned my account without providing any proof of what I did. They claim it was child safety but they didnt show anything I said or did. I submitted an appeal and all I got back was a bot reply, I cant talk to an actual person. I used discord every day and they cost me to lose a lot of friends. Id like to have my account backBusiness Response
Date: 08/04/2025
On 7/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 08/04/2025
Complaint: 23692763
I am rejecting this response because: no proof was given of anything I did. They use ai to ban everyone for child safety even if you didnt do anything wrong. They wont get an actual person to review anything.
Sincerely,
******* *****Business Response
Date: 08/05/2025
We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:08/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Discord account was permanently banned for the reason "Child Safety". In the reason for my ban, my message included "TURN ME ON" in which was a context for a videogame I was playing with my friends. The message does not contain any **** content as stated in Discord's TOS and merely taken out of context. I have not violated any Child safety rules and I want my account to be banned. The username of the account is "junenrc." and the email to my account is ***********************Business Response
Date: 08/04/2025
As of 8/4/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********. I have just submitted my ticket to Discord and now I will be awaiting their response. Would the BBB please forward this message and notify them of a response ASAP? I would also want a real human response instead of Discord's automated bot replying to my ticket. Thank you.Initial Complaint
Date:08/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The problem started sometime in June. My account was falsely reported once I filed a complaint to the business. They gave me AI generated response and never fixed the problem. There were no evidence of any wrongdoing and I was still punished.Business Response
Date: 08/04/2025
On 6/14/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:08/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account got hacked and they dont answerBusiness Response
Date: 08/04/2025
We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.Initial Complaint
Date:08/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was falsely banned from Discord shortly after reporting a server that was distributing illegal ****************** material (CSAM). I found the server, immediately submitted a report through Discords official ************** reporting form, and then left the server right ******** help escalate the matter and ensure the server was taken down quickly, I privately forwarded the server name to a few trusted friends so they could report it too. I did not share or engage with any illegal material whatsoever my intention was solely to report criminal content and protect users.However, my account (username: 8js3, email: ******************* was banned shortly afterward. I submitted an appeal via the correct ************** channel and later sent a follow-up appeal both have been completely ignored.I am a Nitro subscriber and the owner of a legitimate Discord community, and Ive always abided by Discords Terms of Service. This ban appears to have been triggered by automated moderation tools, and now I am being penalized for trying to do the right ******** respectfully requesting a manual review of my case and a direct response from Discords ************** team. So far, all my attempts to resolve this through proper channels have gone unanswered.Thank you.Business Response
Date: 08/04/2025
We are currently experiencing a higher than usual ticket volume. As of 8/4/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 08/05/2025
Complaint: 23691643
Thank you for the update. While I appreciate that the ticket has been acknowledged, I do not consider this matter resolved at this time.
Discord has stated that my account is still under review, but I have received no response, no timeline, and no resolution. I reported a server with explicit illegal content and was wrongly banned as a result despite trying to do the right thing.
I am waiting on a full response and reinstatement or refund, and I reserve the right to re-engage with this complaint if Discord fails to provide a clear outcome soon.
I look forward to a resolution through my open ticket (#********), and I expect a timely reply there.Business Response
Date: 08/05/2025
We are currently experiencing a higher than usual ticket volume. As of 8/5/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 08/08/2025
Complaint: 23691643do not consider this complaint resolved.
Discord has only stated my ticket (#********) is open with no resolution, no explanation, and no timeline.
My account remains banned after I reported an illegal server, and I have received no meaningful response.
Please keep this case open until Discord provides an actual resolution.Initial Complaint
Date:08/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im writing regarding my account, mephisto_ (User ID: *******************, which was actioned on July 19, 2025. I respect Discords Community Guidelines and would never break them intentionally.The incident began when I referenced a users display name, feet child, which they chose after being adopted by a user named feet through MarriageBot#****. I was simply using their chosen name, but the messages were misunderstood out of context. I very apologise if I caused any concern.This was exploited in a coordinated mass report campaign, led by users peanutandjelly (User ID: *******************, pixelated_screaming (User ID: ********************, and pixelated_crying (User ID: *********************** admins of my server, Celestial, falsely reported me to take control. They twisted my wordsknowing I was referencing a display name, not being inappropriate. This wasnt about protecting the community, but about seizing a space Ive built over seven years.Celestial is a community Ive built with care, now home to nearly 7000 members. I dont want the current admins to take ownership, as their actions clearly show manipulation to remove me unfairly.This situation is deeply upsetting for me and others who value what weve built. I kindly ask to speak with a moderator who can review the context fully and fairly.If you ultimately decide not to reverse the ban, I respectfully request that ownership of "Celestial" (ID: ******************* be transferred to:Username: starryskies111 User ID: ****************** Shes not my alt, has always followed Discords TOS, and would maintain the server as a safe, welcoming ******** alt: mephistou. (ID: *******************, was banned too from the same reports. People I live with made accounts to help appeal, and were banned for ban ********** appeal ticket: ********************************************************************* Thank you for your time and understanding.Business Response
Date: 08/04/2025
We are currently experiencing a higher than usual ticket volume. As of 8/4/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
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