Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely banned from Discord shortly after reporting a server that was distributing illegal ****************** material (CSAM). I found the server, immediately submitted a report through Discords official ************** reporting form, and then left the server right ******** help escalate the matter and ensure the server was taken down quickly, I privately forwarded the server name to a few trusted friends so they could report it too. I did not share or engage with any illegal material whatsoever my intention was solely to report criminal content and protect users.However, my account (username: 8js3, email: ******************* was banned shortly afterward. I submitted an appeal via the correct ************** channel and later sent a follow-up appeal both have been completely ignored.I am a Nitro subscriber and the owner of a legitimate Discord community, and Ive always abided by Discords Terms of Service. This ban appears to have been triggered by automated moderation tools, and now I am being penalized for trying to do the right ******** respectfully requesting a manual review of my case and a direct response from Discords ************** team. So far, all my attempts to resolve this through proper channels have gone unanswered.Thank you.

  

  Business Response

  Date: 08/04/2025

  We are currently experiencing a higher than usual ticket volume. As of 8/4/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23691643
  
  Thank you for the update. While I appreciate that the ticket has been acknowledged, I do not consider this matter resolved at this time.
  
  
  Discord has stated that my account is still under review, but I have received no response, no timeline, and no resolution. I reported a server with explicit illegal content and was wrongly banned as a result despite trying to do the right thing.
  
  
  I am waiting on a full response and reinstatement or refund, and I reserve the right to re-engage with this complaint if Discord fails to provide a clear outcome soon.
  
  
  I look forward to a resolution through my open ticket (#********), and I expect a timely reply there.
  
  

   

   

  

  Business Response

  Date: 08/05/2025

  We are currently experiencing a higher than usual ticket volume. As of 8/5/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23691643
  

  do not consider this complaint resolved.
  Discord has only stated my ticket (#********) is open with no resolution, no explanation, and no timeline.
  My account remains banned after I reported an illegal server, and I have received no meaningful response.
  Please keep this case open until Discord provides an actual resolution.
  
  
  

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing regarding my account, mephisto_ (User ID: *******************, which was actioned on July 19, 2025. I respect Discords Community Guidelines and would never break them intentionally.The incident began when I referenced a users display name, feet child, which they chose after being adopted by a user named feet through MarriageBot#****. I was simply using their chosen name, but the messages were misunderstood out of context. I very apologise if I caused any concern.This was exploited in a coordinated mass report campaign, led by users peanutandjelly (User ID: *******************, pixelated_screaming (User ID: ********************, and pixelated_crying (User ID: *********************** admins of my server, Celestial, falsely reported me to take control. They twisted my wordsknowing I was referencing a display name, not being inappropriate. This wasnt about protecting the community, but about seizing a space Ive built over seven years.Celestial is a community Ive built with care, now home to nearly 7000 members. I dont want the current admins to take ownership, as their actions clearly show manipulation to remove me unfairly.This situation is deeply upsetting for me and others who value what weve built. I kindly ask to speak with a moderator who can review the context fully and fairly.If you ultimately decide not to reverse the ban, I respectfully request that ownership of "Celestial" (ID: ******************* be transferred to:Username: starryskies111 User ID: ****************** Shes not my alt, has always followed Discords TOS, and would maintain the server as a safe, welcoming ******** alt: mephistou. (ID: *******************, was banned too from the same reports. People I live with made accounts to help appeal, and were banned for ban ********** appeal ticket: ********************************************************************* Thank you for your time and understanding.

  

  Business Response

  Date: 08/04/2025

  We are currently experiencing a higher than usual ticket volume. As of 8/4/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days back my Discord account "yellowpant" was banned unfairly (as seen in the pictures attached). I was willing to wait for discord support to reach out however, this ban is for such an unfair reason and it happened just 4 days after I got unbanned for another unfair violation. I really appreciate you guys for getting my account unsuspended that first time and I believe this was all just a mistake on your guy's end. I am looking for a reinstatment of my account.The account email is the same email that is used to file this complaint.Thank you.

  

  Business Response

  Date: 08/06/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My discord account was suspended for what Discord says is a violation of their child safety TOS.The message in the suspension notice is me saying that I don't think minors should be dating. I think this is a massive misunderstanding, so I would really like someone to give this a second look. I don't understand how being opposed to minors dating could possibly violate Discord TOS.I've opened a ticket, but the response I got is just an automatic bot response. My account is very important to me, so I'd really like to speak to a human who can help me understand what happened.

  

  Business Response

  Date: 08/06/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23690924
  
  I am rejecting this response because: The responses I'm getting on the support ticket seem to be automatic responses. If you look at the attached screenshots, the message I was responding to and what I posted make it very clear my intention was not to violate TOS or community guidelines. I was not sexualizing children in any way. My message actually did the opposite. Please restore my account.
  
  Sincerely,
  
  *******

  

  Business Response

  Date: 08/08/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  
  

• Initial Complaint

  Date:08/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello Discord ************** Team,I am writing to appeal the recent disabling of my Discord account due to suspicious activity. My account got disabled on 19th of July. I got an email saying I must reset my password to regain access to my account again.I have already attempted to recover my account by resetting my password using my passkey and backup codes, but they have not worked despite being ********** account is important to me, and I would never intentionally violate Discords rules. My email and phone number are associated with the disabled account. Please let me know if there are any specific details or logs you need from me to help resolve this situation. I sincerely hope my account can be restored, and I will take all necessary steps to keep it safe in the future.Discord username: Universe.89 Email address: ******************* Phone number: *************

  

  Business Response

  Date: 08/04/2025

  On 8/4/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. Our team conducted an investigation and found that your password may have been compromised, and that another user may have logged into your account.
  
  As a result, weve temporarily suspended the account. You should've received an email with steps on how to reset your password. Once you reset your password, your account will be re-enabled.
  
  If you haven't received the email yet, you can also use our forgot password feature available from the login page here. Just type in your email address and then click "forgot password," and then you should get an email shortly with a link you can use to reset your password. Here's a link with more information as well.
  
  We recommend you check out the following resources:
  Four steps to a super safe account
  Tips against spam and hacking
  
  If you have any questions, just let us know here.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB and Discord Support,I am submitting this complaint regarding the ban on my Discord account due to alleged child safety concerns linked to an image I shared.I want to emphasize that this image is a meme originally sourced from ********, where it has been publicly available for a long time without being flagged or removed. Other communication platforms have not considered this image to violate any guidelines.Despite my full support for Discord's efforts to maintain a safe community, I believe my ban was a misunderstanding or error.I have made multiple attempts to appeal this ban through official Discord support tickets (Ticket #********) and private messages on *******. Unfortunately, all my tickets have been closed automatically within minutes without explanation or any access to a human review. The automated responses have not provided any concrete details on which specific rules were violated or included any evidence concerning the ****** a paying Nitro subscriber living in ****** (**), I also formally requested full access to all personal data related to this ban in line with GDPR regulations. However, this request was dismissed or ignored through automated replies.This lack of transparency and communication has left me unable to understand or resolve the matter, effectively locking me out of my account without a fair chance to appeal.Through this BBB complaint, I kindly ask for a thorough human review of my case, including a clear explanation of the reasons and evidence behind the ban. I also request the full processing of my ********* access request.I seek a fair opportunity to clarify the situation and resolve this issue, and I hope Discord will handle this professionally and openly.Thank you for your ************** regards,******* ******* Poland, **************

  

  Business Response

  Date: 08/04/2025

  On 7/25/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23690457
  
  I am rejecting this response because:
  Thank you for your response.

  However, I strongly disagree with your decision. This was my first ever alleged violation, and I do not believe it warrants a permanent banespecially considering that the image in question was a meme originally from ******** and has not been removed or flagged as inappropriate by any other communication platforms or social media.

  
  

  I respectfully request that you reconsider your decision and take into account my clean account history and the fact that no other services deemed this content problematic. I believe a permanent ban for a first-time minor offense is disproportionate and unfair. I ask for a fair review and the possibility of a second chance or at least a more detailed explanation of the exact nature of the violation.

  
  

  Thank you for your time and consideration.

  
  

  Best regards,

  ******* *******
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 08/05/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23690457
  
  I am rejecting this response because:
  
  I do not agree with your decision and I am once again requesting a clear and non-template explanation of which specific rule I allegedly violated and what evidence was used against me.
  This is my first ever alleged violation, and I do not believe a permanent ban is justifiedespecially since the image in question has not been flagged as problematic on any other major social or communication platforms.
  If you are unable to provide a detailed and individual explanation, I will escalate this matter to the relevant ********************************** for further investigation regarding your handling of my personal data and rights under the GDPR.
  I kindly ask for an individual, non-generic reply and full transparency regarding your decision.
  Best regards,
  ******* *******
  

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to formally dispute the actions taken against my Discord accounts linked to ************************ and iiphysic_, which I believe were the result of misinterpretations and unjust enforcement.I received a penalty for harassment and bullying simply because I was exchanging banter and using explicit language with my close friends something we all mutually understood and consented to. However, someone outside our friend group reported the interaction, which led to a punishment that was both disproportionate and unfair given the ********** another instance, my account was flagged for alleged fraudulent activity. This action was based on a joke shared within my private friend group regarding carding which was clearly unserious and sarcastic in nature. Again, someone took it out of context and reported it, leading to another unjustified enforcement action.What has been most frustrating is that your support team has failed to genuinely review the context or consider appeals. Each time Ive tried to open a ticket or ask for clarification, I was either told the restriction is temporary without further detail or received copy-paste responses that didn't address the situation at all. This gives the impression that the process lacks transparency and actual human review, which is disheartening for a long-time user who values the platform.I kindly request a thorough and fair review of the enforcement actions on both accounts. Please consider the context of the reported incidents and the nature of the conversations. I am more than willing to provide any additional information or clarification needed.Thank you for your time and understanding.Sincerely,

  

  Business Response

  Date: 08/04/2025

  As of 8/4/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am resubmitting this complaint because Discord ************** suspended my account over a false child safety violation without any proper human review, and my last BBB case was dismissed with a templated response.The original email tied to the account was deleted years ago, which I clearly stated. However, the phone number linked to the account is still under my control and should be enough to verify ownership. Ive already submitted screenshots and appeal messages showing the message in question was harmless and entirely non-inappropriate.Discord has refused to manually review my appeal and only responds with automation. I am willing to cooperate fully, verify my identity through my phone number, and provide any other documentation ********* requesting that Discord escalate this case to a human member of ************** for proper review and allow an alternative contact method due to the inaccessible email.This is my second time reporting because the first complaint was closed without any action taken.

  

  Business Response

  Date: 08/04/2025

  As of 8/4/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Esta queja se presenta porque fui suspendido injustamente de la plataforma de ************************* he hecho nada malo y creo que mi suspensin debera ser levantada y mi cuenta reinstalada.Esta suspensin ocurri alrededor de 16 de ***** de 2025.Intent hacer varios tickets con el soporte de Discord, pero no he recibido respuesta de un humano real.Generalmente fueron respuestas automticas, sin que nadie revisara el ticket o tomara alguna accin.

  

  Business Response

  Date: 08/05/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/10/2025

   
  Complaint: 23690186
  
  I am rejecting this response because:[
  The business has stated that my account violated their Terms of Service and Community Guidelines, but they have not provided any specific evidence, details, or examples of the alleged violation.
  I have requested clarification multiple times without receiving any proof or explanation.
  I believe my account was wrongfully disabled and I am entitled to a transparent explanation and review of the decision.
  Without evidence, the claim of a violation is unsubstantiated and unfair.
  I am requesting that the business provide clear, verifiable information about the alleged violation and reconsider the account termination.
  
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 08/11/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Discord for Unresolved False Ban and Automated Support Issues Dear Better Business Bureau,I am filing this complaint against Discord (Discord, Inc.) due to an unresolved issue with a false ban on my account for alleged ban evasion in 2024, as well as the consistent lack of human support for my support tickets over the past ******* 2024, my Discord account was permanently suspended for alleged ban evasion without prior warnings, despite Discord's updated Account Standing system, which is supposed to provide up to four warnings for less severe violations. I logged into my account using a different IP address and a friend's device, which I believe mistakenly triggered the ban evasion detection. I was not attempting to evade any ban, and I received no prior notifications or warnings about my account standing, which contradicts Discord's updated policy.Over the past year, I have submitted multiple support tickets to appeal this ban through Discords official support portal (******************************************). However, every ticket has been resolved by an automated system with generic responses that do not address my specific issue or provide meaningful assistance. These automated replies have failed to offer any clarity or resolution, leaving me unable to access my account or engage with the Discord community.A review of my account suspension to confirm it was a false ban for alleged ban evasion.Reinstatement of my account, as I believe I deserve a chance under the 2024 Account Standing system.Below are my account details for reference:Email associated with the account: [******************************]Username/Discriminator: [@4.]User ID ****************** Ticket IDs #******** #******** #******** I have attempted to resolve this directly with Discord for over a year without success, and I am now turning to the BBB for assistance in achieving a fair resolution. Thank you for your attention to this matter.Sincerely

  

  Business Response

  Date: 08/05/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.