Important information
- Customer Complaint:
Discord Inc. came to BBB’s attention in February 2020. A review of complaints was done in February 2025. Complaints on file concern consumer accounts being disabled.
Consumers are encouraged to review Discord Inc. Community guidelines and Terms of Service at the links below.https://discord.com/guidelines
https://support.discord.com/hc/en-us/articles/18210965981847-Discord-Warning-System
Complaints
Customer Complaints Summary
- 3,737 total complaints in the last 3 years.
- 2,982 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 27th of this year I had woken up to about 15 different emails letting me know an array of things has happened such as, My Discord account being charged for $100 at a time that could not be possible for me as the time had not occurred in the day yet (Time on virtual receipt was 7:30 pm time I received the emails was 12:31 pm both on May 27th), an email about how my account was disabled due to suspicious activity, and lastly 12 emails saying I had violated Discords TOS, I had sent them an email the same day letting them know that my account was hacked and the other things that had been previously mentioned. I got an email 2-3 days later saying that they would escalate this to a higher up and that they were sorry about my account, Its now been a week with no response even though ive sent follow-up emails. Therefore this complaint is being filed because I was falsely suspended by Discord off of their platform. I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This suspension had occurred on May 27th 2025. I tried making multiple tickets with discord support, but I havent gotten more than a single reply from a real human These were usually automated responses , without someone actually looking at the ticket or taking any action
Business Response
Date: 06/09/2025
We are currently experiencing a higher than usual ticket volume. As of 6/9/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Falsely banned for child safety violations despite no threats involved or harm alluded to children. I lost money that I was putting on the account because of this.I simply want my account to be restored and all strikes against the account removed. I will continue doing business with Discord **** if these conditions are met and I won't go forward with any complaintsBusiness Response
Date: 06/09/2025
On 6/9/2025 we responded to the user via ticket #******** with,
"Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Customer Answer
Date: 06/09/2025
Complaint: 23434172
I am rejecting this response because:I believe the punishment should not have suspended my account. I would like to continue using discord and being a paying customer and only ask for the gurantee of my accounts safety and standing. Maybe we can work something out
Sincerely,
**** ****Business Response
Date: 06/10/2025
On 6/9/2025 we responded to the user via ticket #******** with,
"Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Initial Complaint
Date:06/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I had 2 Discord accounts banned, under different emails. The first one under the email **************************** was banned under their child safety rule on April 9th of 2025. Claiming that something I posted violated their rules. I believe this to be false as I do not post on this account and was not using it around the time of the ban. I believe the true reasoning of this ban is that somebody in the same server as me posted something that violated this rule and hence the whole server was banned and I was unfairly given this ban as being in the community. I tried making multiple tickets with discord support, but I havent gotten a single reply back from a real human.Their appeal system also doesn't allow you to type any text to explain your situation only to choose from pre selected options typically saying "I did not break x rule". Additionally when a message that you send is removed and that message is the reason for your ban, they will specifically show you that message in your account violations to tell you what content you posted resulted in the ban, where in my case they have not shown me this either.The second account under the email ************************ was banned automatically 2 weeks later on April 27th, 2025 for the reason of ban evasion. At the time of receiving this ban I had no idea that the other account had even received it's ban as I hadn't used the account in over 2-3 weeks. This is the primary account that I want to be unbanned as it was not involved in any groups relating to the first account, and the ban on the first account is believe to be unjust.Business Response
Date: 06/11/2025
On 4/28/2025 we responded to the user via ticket #******** with,
"Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Customer Answer
Date: 06/13/2025
Complaint: 23432892
I am rejecting this response because: The response provided is the exact same that I had previously received, and doesn't bring to light any of the rules that it was stated I broke. The main thing is that I was supposedly banned because something I posted violated their terms and conditions and I still don't know what that was nor believe that it was my post that broke those rules. I want to know specifically what caused the ban. Or if proof can't be provided that it was me I wish to be unbanned.
Sincerely,
****** ****Business Response
Date: 06/13/2025
On 6/13/25 we responded to the user via ticket #******** with, "Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety".
The ticket is now solved.Customer Answer
Date: 06/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. Thank you very much for taking the time to look into my situation.
Sincerely,
****** ****Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being made because I was unfairly suspended from the Discord *********** account was compromised by another person, who ended up sending an inappropriate image without my knowledge. After that happened, I tried to contact Discord support to explain the situation and recover my account.I did nothing wrong, and I believe my suspension should be lifted and my account reactivated.The suspension happened around May 2025.Since then, I have submitted several tickets to Discord support, but I never received a response from a real human. The replies were mostly automated, with no one actually reviewing my case or giving me a chance to explain and provide evidence that someone else caused the ************ addition, other accounts related to mine were also suspended, which made the situation even worse.Business Response
Date: 06/06/2025
On 5/28/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Discord account was temporarily suspended on May 27th 2025, (keyword temporarily) for being in a server that was taken down. I did not participate in any activity that should've resulted in this and I lost so many connections through this ban, I was originally suspended until June 3rd 2025, but now it says im permanently suspended and Will remains bugged with 0 Extra explanation.Ontop of that I Recieved 4 support emails after appealing multiple times that TOLD ME IT WAS "TEMPORARILY SUSPENDED", Not permanent. But I cannot access the account at all after 2 now going on 3 days after I was supposed to be unsuspended. .They also only reply to me with a Botted message, not actually paying attention to my issue.Business Response
Date: 06/06/2025
We are currently experiencing a higher than usual ticket volume. As of 6/6/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 06/06/2025
Complaint: 23432699
I am rejecting this response because: I Would like to recieve a formal response, and to wait for a Message as they claimed my ticket is still open.
Sincerely,
****** *******Business Response
Date: 06/10/2025
We are currently experiencing a higher than usual ticket volume. As of 6/10/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 06/10/2025
Complaint: 23432699
I am rejecting this response because: I still need a Clear and actual resolution to my issue.
Sincerely,
****** *******Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I haven't done anything wrong to my knowledge and I believe my suspension should be lifted and my account reinstated.This suspension occurred May 27, 2025. I've tried making multiple tickets with discord support and appeals and have not gotten a reply from a real human only thir automated system that banned me and will not tell me the exact instance that got me banned only the category. One of which being that someone in a discord I was in broke the rules which also suspended my account. An instance I have no knowledge of.Business Response
Date: 06/16/2025
On 5/27/25 we responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety".
The ticket is now closed.Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around June of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any actionBusiness Response
Date: 06/16/2025
On 6/5/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around February of 2025Business Response
Date: 06/06/2025
On 2/17/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 06/06/2025
Complaint: 23431112
I am rejecting this response because I haven't done anything serious, unlike for example my friends, who've sent sexual images to the chat. Also even if i did, this was a local server where everyone knows everyone, it's not a public server like with 10 hundred people, only a local one with like 20
Sincerely,
**** ******Business Response
Date: 06/10/2025
On 2/17/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was using discord and chatting with a friend when I had abruptly been logged out if ky account saying that I had been suspended for breaking child safety rules in 2 different servers however 1 if those servers I couldn't find it at all meaning I did not see that server in my gallery of servers that i had joined and I got a warning last time from said server however when I got permanently suspended it did not say I had any previous penalties when I knew I did and the other server I posted nothing to it at all and so I'm confused as to why I am permanently suspended when I had done nothing wrongBusiness Response
Date: 06/06/2025
On 6/6/25 we responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety".
The ticket is now solved.Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the 25th of April, my account was terminated from discord. The reason was because somebody had hacked into my account when I lost my phone while I was out.I havent got an idea what led me to be terminated but I have assured this will not happen again. The email is ***************** and I have absolute control of my accounts from now.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This ban happened around April 28th ********************************************************************************************* to reset it, while my account was banned which did not help me.These were usually automated responses , without someone actually looking at the ticket or taking any actionBusiness Response
Date: 06/06/2025
We are currently experiencing a higher than usual ticket volume. As of 6/6/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I hope it is resolved quickly.
Sincerely,
******* ******
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