Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around a month ago, Discord suspended my account. I was sent an email by Discord informing me that i was being suspended and was told to check my in-app "community standing". Unfortunately, Discord has disabled any way for me to access this community standing, as it requires you to be able to log into your Discord account.Over the course of the past month, i have actively attempted to contact Discord support. These tickets were created in an attempt to -Find my ban reason -Appeal said ban based on the reason I have not received a SINGLE human response from discord's trust and safety team. I have only received responses from bots who do not parse my question correctly. I have attempted to ask the bots to escalate me to a human to no avail, i have asked for ways to contact a human at trust and safety to no avail.I would like to receive some form of contact with a human at Discord and be able to discuss my issue with them until my issue can find resolution.

  

  Business Response

  Date: 08/06/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Royal Tek

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform. I was suspended due to using my account to notify my friends of a false ban on my primary account, which has been lifted. I believe my suspension should be lifted and my account reinstated. This suspension has lasted 6 days. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/05/2025

  On 8/4/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  
  Are you reporting abuse on Discord?
  Please view this guide here.
  
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either "Phone Verification" or "2FA Lockout." You can contact them here.
  
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select "Update My Age Information" as your Report Type.
  
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  
  Do you need other support with the Discord platform?
  Please head to ********************, and select Help & Support from the dropdown
  
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23699813
  
  I am rejecting this response because:

  My Discord account is in fact tied to my email address, and you can verify this by looking up your tickets.

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 08/06/2025

  On 8/4/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  
  Are you reporting abuse on Discord?
  Please view this guide here.
  
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either "Phone Verification" or "2FA Lockout." You can contact them here.
  
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select "Update My Age Information" as your Report Type.
  
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  
  Do you need other support with the Discord platform?
  Please head to ********************, and select Help & Support from the dropdown
  
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23699813
  
  I am rejecting this response because:

  I demand a human read my complaint again. My main account has had its suspension lifted, but I am appealing for my secondary account to have it lifted aswell, to avoid issues and recover my account. Ban evasion suspension is useless now since the violation was proven false.

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My email is ********************* On the 15th of July my discord account got suspended and I have been trying for ages to recover it, I am really upset. More information and full appeal on ticket #********, please help me this time. Thanks, *****.

  

  Business Response

  Date: 08/05/2025

  As of 8/5/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23699598
  
  I am rejecting this response because:
  I have already submitted a ticket request, ID is #******** and my email for my account is ********************* without the +1. Check attachments.
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 08/06/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because on July 30th, I was falsely suspended by Discord on their platform, and my attempts to contact them through their support system have been met with an AI-generated response and no manual human review. Discord claims that I broke their community guidelines by being in a server that violated their terms. However, at the time that my account was suspended for this reason, I was no longer even near the server. I had no affiliations or ties to the server, and I left the server a week before I was hit with this suspension because I did not want to be associated with it. Yet, I still received this suspension, which does not make sense to me.

  

  Business Response

  Date: 08/05/2025

  On 8/3/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23699545
  
  I am rejecting this response because: I was falsely limited and I am not given any human review.
  
  Sincerely,
  
  ****** **

  

  Business Response

  Date: 08/06/2025

  On 8/3/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved. 
  

  Customer Answer

  Date: 08/06/2025

   
  Complaint: 23699545
  
  I am rejecting this response because: they are giving me the same response over and over despite the fact that im requesting a review.
  
  Sincerely,
  
  ****** **

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on 4th August of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/04/2025

  We are currently experiencing a higher than usual ticket volume. As of 8/4/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23697383
  
  I dont think so I have ever did impersonalisation. I havent wrote in any dms groups faking my identity
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 08/05/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety
  

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23697383
  
  I am rejecting this response because: Just delaying the process my resources are saved at discord due to suspension unable to access. Moreover, the ***** subscription etc stuff too.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account, **********, under the email ***************************** was banned from the platform 2 days ago on the grounds of violating the "Child Safety" policy. I have no idea what I had done previously that would warrant the ban, and upon further inspection, it seems to be an alarmingly common issue of Discords automated moderation falsely flagging and banning accounts for reasons they cannot know. My account is connected to people and friends I have lost and will never see again. I refuse to let a moderation error take away something that holds immeasurable personal value to me.

  

  Business Response

  Date: 08/04/2025

  On 8/2/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23696483
  
  I am rejecting this response because: This is an extremely common response that is sent after an AI review. The Auto-moderation is infamously bad and widely noted by the community for its blatantly poor reviews and false flagging. I refuse to let this rest until an actual person reviews my ban, and either can give me proof as to why it is necessary, or reinstate my account.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/05/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/05/2025

   
  Complaint: 23696483
  
  I am rejecting this response because: Discord has NOT contacted me about this account since I last rejected their Bot prompt response. 

  If my ban is just, why is providing evidence of it so difficult?
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action i use my discord for working, but i'm share the meme of Chappele's show, its a doll view ITS A DOLL: ************************************************** the image: ITS A DOLL

  

  Business Response

  Date: 08/06/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A violation was incorrectly applied to my discord account. The account name is sosomoose. The violation is for "encouraging self harm" however this never happened. I posted an image of my medical condition, ************************, to a group chat with my friends and took care to add spoilers and a description to the image. I have never received a human response to my appeals. I would like the violation to be labeled correctly or removed entirely as I never encouraged anyone to self harm.

  

  Business Response

  Date: 08/06/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three weeks ago, Discord provided no specific evidence of a Terms of Service violation and repeatedly closed my appeals with auto-generated responses. I had submitted two appeals and only got an automated response both times. After researching, I now understand the suspension was over a political comment critical of the ********************** (***) - a comment that was not threatening or abusive. This message was pro-child safety if anything, not against, and I feel like it was heavily misinterpreted just because of the reason I criticised them. Discord has refused to provide transparency about the flagged content or give me access to the data used in the ban decision.I believe this is a violation of both consumer rights and GDPR transparency principles, and I am requesting a full explanation. I am considering making a GDPR complaint on how Discord has handled this situation.

  

  Business Response

  Date: 08/05/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Im filing a complaint because I was falsely suspended by Discord for child safety.I believe I did not violate any rules and my suspension should be lifted.The suspension occurred roughly around April of this year.I have sent multiple tickets to Discord support but have been met with automated replies or not being taken seriously.Also, the account in question is ripoutyourheart. I currently dont have access to the email address associated with ripoutyourheart but I do remember the email being ************************* Please direct all emails to ***************************** you.

  

  Business Response

  Date: 08/04/2025

  As of 8/4/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 08/04/2025

  The email I used to contact Discord support should be under ************************* I last submitted a ticket 7 days ago.

  

  Business Response

  Date: 08/05/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.