Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action i use my discord for working, but i'm share the meme of Chappele's show, its a doll view ITS A DOLL: ************************************************** the image: ITS A DOLL

  

  Business Response

  Date: 08/06/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A violation was incorrectly applied to my discord account. The account name is sosomoose. The violation is for "encouraging self harm" however this never happened. I posted an image of my medical condition, ************************, to a group chat with my friends and took care to add spoilers and a description to the image. I have never received a human response to my appeals. I would like the violation to be labeled correctly or removed entirely as I never encouraged anyone to self harm.

  

  Business Response

  Date: 08/06/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:08/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three weeks ago, Discord provided no specific evidence of a Terms of Service violation and repeatedly closed my appeals with auto-generated responses. I had submitted two appeals and only got an automated response both times. After researching, I now understand the suspension was over a political comment critical of the ********************** (***) - a comment that was not threatening or abusive. This message was pro-child safety if anything, not against, and I feel like it was heavily misinterpreted just because of the reason I criticised them. Discord has refused to provide transparency about the flagged content or give me access to the data used in the ban decision.I believe this is a violation of both consumer rights and GDPR transparency principles, and I am requesting a full explanation. I am considering making a GDPR complaint on how Discord has handled this situation.

  

  Business Response

  Date: 08/05/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Im filing a complaint because I was falsely suspended by Discord for child safety.I believe I did not violate any rules and my suspension should be lifted.The suspension occurred roughly around April of this year.I have sent multiple tickets to Discord support but have been met with automated replies or not being taken seriously.Also, the account in question is ripoutyourheart. I currently dont have access to the email address associated with ripoutyourheart but I do remember the email being ************************* Please direct all emails to ***************************** you.

  

  Business Response

  Date: 08/04/2025

  As of 8/4/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 08/04/2025

  The email I used to contact Discord support should be under ************************* I last submitted a ticket 7 days ago.

  

  Business Response

  Date: 08/05/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord permanently suspended my account (i.e, blocked all functions of the service) for allegedly violating their Terms of Service specifically, the Child Safety guidelines.The issue is that the meme I posted did not contain any harmful or abusive material related to children. I submitted several support requests via Discords support page; however, each was met only with automated responses. I received four such messages, none of which included any explanation or clarification of the case. Three simply instructed me to open a new ticket rather than reply to an existing one, and one contained only a generic link to the Terms of Service.Every request I submitted was closed (marked as solved) approximately two hours after being created again, with no meaningful response from Discord. The appeals (which were meant to verify the ban) were marked as denied, but again with generic bot responses that failed to explain the reasoning behind the ************* is also important to note that I was suspended twice for the same single post. The first suspension was temporary (two years), and after submitting an appeal, I immediately received a permanent suspension before the appeal had even been officially reviewed or denied.The image in question did not contain ****** or explicit sexual content. It was a meme shared in a humorous context. However, Discord appears to have applied an extremely broad interpretation of what constitutes a violation, without offering any explanation, or specific reference to the actual content I believe the decision was made automatically, which I consider disproportionate and a violation of my rights both as a user and as a data subject whose personal data is being processed.Therefore, I am requesting that my account suspension be lifted or, at the very least, that a proper human review of the case be conducted Sincerely PICTURE 1 ALL OF IGNORED REQUESTS PICTURE 2 AND 4 NO HUMAN REPLY FROM DISCORD PICTURE 3 SUSPENSIONS

  

  Business Response

  Date: 08/04/2025

  On 7/25/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23695477
  
  I am dissapointed that Discord claims my post violates their ToS. I had an Discord account for 8 years and this is my first suspension. Therefore I'm asking Discord Safety and Trust Team to change my suspension to a temporary one as it is the first time I had broken a ToS rule.
  Sincerely,
  
  Iiiiiiiiiiiiiiiiiiiiiii Iiiiiiiiiiiiiiiiiiiiiiiiiii

  

  Business Response

  Date: 08/08/2025

   On 7/25/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23695477
  
  I am rejecting this response because:
  It takes 10 days of making requests and help from BBB to get the same automated message that the *****/***** bots make. Im requesting a cancelation of my ban or at least changing it to temporary.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended in March of 2025 regarding claimed "violent extremism" ToS violations from a server that has since now been removed. I had initially requested an appeal regarding these inaccurate and false circumstances and was at first given a vague and presumably automated response with no follow up contact. I had attempted an appeal once again and was informed my account was instead "temporarily limited" with no follow up contact being made either.Following up to the suspension, my account was an idle member of said server and my only purpose for joining was to follow updates for a popular off-platform content creator that had owned the server. I ignored involvement in server conversations and was overall unaware that there was engagement in this unacceptable behavior.I believe that the action taken was unjust and invalid, and that I wish for my case to be reviewed by proper support. Given the circumstances, I request the violation is removed and my account is reinstated. Thank you.

  

  Business Response

  Date: 08/04/2025

  On 8/4/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/22/25, I had found that my account was put on very limited status due to a server's actions regarding child safety - a server where I was inactive and had no part in. I recognize that Discord treats anything involving child safety seriously and strictly, however upon recieving the violation I was provided no explanation on what I might have done in the server to get hit with the warning. I do not condone any sort of CSAM content whatsoever; and since no evidence has been provided to me upon my warning that would support getting the violation from that server, I don't believe the violation is fair. I'd like a proper human staff member review the issue as this has been an incredibly distressing experience for me as I use this account for all manners of contact. I am reaching out through here because I have attempted to reach out via Discord's support tickets and look towards getting the violation lifted, however I have heard nothing but automated bot answers through said system.

  

  Business Response

  Date: 08/04/2025

  On 7/22/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23695252
  
  I am rejecting this response because: This is an automated response, I know this for certain as I have received an email like this word for word when I had contacted Discord's support during the initial report. Once again, I recognize that issues of child safety are truly worth prioritizing. But there still has been no explanation provided to me that explains what I could have done within the server to provoke the violation. I had no contact with anyone in the server. I had no interaction with any sort of material in the server; I was inactive there as stated before. I am not sure what could have been the case at all even then because, again, I have been given no exact details on how I got the violation - which gives me the impression there really was nothing I could have actively done to get my account marked. Unless I can be given an explanation that I did something significant in that server which properly reflects my violation, I can't take this matter lightly. I really would like a human staff member to overlook this issue and not be handed another automated response from Discord's support system.

  

  Business Response

  Date: 08/05/2025

  On 7/22/25 we responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was suspended by Discord off of their platform. I was been suspended by discord since 1 year and then Discord ultimately deleted my main account that this is unfair and unlawfully thing, Discord should never ever delete my account during 1 year. I was so frustrating and fully condemn for deleted my main account by **********************. I believe Discord should my account reinstated because of deleted. This suspension had occurred in around July of 2024. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses, without someone actually looking at the ticket or taking any ********* main account is AkumuNyaaa plus the email

  

  Business Response

  Date: 08/04/2025

  On 7/26/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23695076
  
  I am rejecting this response because: You didn't check my email from the screenshot, my email is ********************* and second is that you're responded is really lack of it because you're trying to make up and lies about me that you admit to deleted my main account because I am waiting to restored my account since last year.
  
  Sincerely,
  
  ***** A To

  

  Business Response

  Date: 08/04/2025

  On 7/26/25 we responded to the user via ticket #******** with, "Hello,
  
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  
  Here are some resources to make sure that your request makes it to the right place:
  
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23695076
  
  I am rejecting this response because: I need to speak BBB to files complaint against Discord for responding the bot reply.
  
  Sincerely,
  
  ***** A To

• Initial Complaint

  Date:08/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August 3 of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/04/2025

  On 8/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 or 4 days ago, I tried to add someone that is not in my contact list and saw it was the wrong one so I deleted the friend request then tried again then same thing then the phone verification came because Discord probably though I was a bot or something for trying to add too many peoples fast, but I don't have a phone even that I'm 30 years old because I do everything on my laptop and don't feel the need to have a phone, I'm mostly a gamer that game on my laptop and PS5, so I asked some of my friends for their number and they all already have used it on their discord, so I need a way to bypass that phone verification by a another way to verificate or just what I say here must be enough to make you know Im not a bot and Im a real human, email verification would be really nice, or even any other method that don't require a phone.I emailed Discord support and they won't do anything, first it start with a bot called ***** that re-ask me the same question about what the phone number I want to use after I tell her several time that I don't have a phone, then after all those messages, they end up having someone else that maybe a human sending me a message that they won't remove the phone verification thing making me still locked out of my account then change the ticket statut to resolved even that they did not resolve it, so I open another ticket then this time I ask for a another way to verificate, same thing happen then someone else come and say the same thing but with different word meaning the same thing, then I ask for a suggestion because I have no phone and they just close the ticket as resolved then I open a 3rd ticket and same thing as 1rst ticket with ***** the bot and now it closed as resolved for no reason, everytime I re-open it by asking what to do, they ignore it and close the ticket without saying anything, here are the 3 tickets number: #******** #******** #********

  

  Business Response

  Date: 08/04/2025

  On 8/1/2025 we responded to the user via ticket #******** with, "I just checked with my team, and upon review of your account, it appears that our detection system has triggered successfully and we will not be removing the phone verification requirement on your account. You'll be required to register a phone number to your Discord account in order to continue using it". 
  
  The ticket is now closed.

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23694866
  
  I am rejecting this response because: Not everyone has a phone, I don't have a phone, Im not planning to have a phone soon and now Im locked out of using Discord, I just need a another way to verificate that dosn't use a phone, every other platform I know like PlayStation Network dosen't need a phone, most of them do it with email verification that would be highly recommended, and I know about the reason why it triggered the phone verification thing, I saw in other complain that some ban got lifted and my case is not even a ban, it just a blockade by a verification thing so Im sure that verification could be done trough something else than a phone or maybe just disable back that phone verification like before?
  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 08/06/2025

  On 8/1/2025 we responded to the user via ticket #******** with, "I just checked with my team, and upon review of your account, it appears that our detection system has triggered successfully and we will not be removing the phone verification requirement on your account. You'll be required to register a phone number to your Discord account in order to continue using it". 
  
  The ticket is now closed. 
  

  Customer Answer

  Date: 08/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***