Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Discord **** regarding unresolved support ticket #********. Despite submitting this ticket, I have not received proper assistance or resolution. Discords support responses have been automated and circular, closing my case without addressing the specific issues raised.This lack of response has left my account concerns unresolved, and I have been unable to obtain any meaningful communication from Discord regarding my case. I am requesting that Discord review ticket #******** with human oversight and provide a clear, reasoned response instead of automated closures.Resolution Sought:A proper human review of support ticket #******** A detailed explanation of the decision regarding my account Restoration of access and data if the suspension/violation is found to be erroneous

  

  Business Response

  Date: 09/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

  I would like to request an immediate hold on my account deletion scheduled for tomorrow, since there's an active dispute letter open about this case, so my account's suspension is currently disputed, and therefore, deleting the account will only make things worse and will be considered as tampering of evidence.

  As such, I am prepared to initiate arbitration under Section 16 of Discord's own TOS.

   

  
  

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Discord account that I opened with the e-mail ************************** I used the Discord account for 2 years and purchased yearly subscriptions as well as items for my profile. I purchased profile decorations and gifts for others. During this time I lost access to my email. I tried to update my email in Discord but it would not allow me to, because Discord forces you to verify an email sent to the old email address before you can change to a new email address. It gave me NO way to update my e-mail address. Anyway, I built up an entire world on that account. Earlier this year, I bought a new phone. When I received my new phone, Discord detected it as a new device and demanded that I verify my email address. Discord booted me out of my account and then would not let me back in unless I verified an email to that old email address that I no longer had access to! According to ******, the email would have been deleted by now, but, ****** doesn't let you re-make the email either. I had absolutely no way to access that old email because ****** deleted it! Even though I was able to provide the entire history of my charges, including ****** account number, order number, and email as well as some purchases made through my debit card, Discord STILL would not let me verify any other way than by verifying an email sent to the old email I could no longer access! I had to jump through hoops and proof who I was by providing exact billing dates of all my purchases just to get them to cancel the subscriptions to the account they would no longer let me access because of the email issue! My account was also in perfect standing. They accepted my payment details to cancel my subscription, but still wouldn't unlock my account and let me update my email address. I had to make a new account and LOST all the descorations that I paid for!!!!!!!!! No other service works this way. All other services I use allowed me to verify in other ways. Discord needs to change.

  

  Business Response

  Date: 09/11/2025

  On 07/16/2025 we responded to the user via ticket #******** with, "Please know that our policies are in place to ensure the security and privacy of all users, and email verification remains the only secure method we have to confirm account ownership. While I realize this may be disappointing, especially in cases like yours, were unfortunately unable to make exceptions to this policy at this time. I sincerely apologize for the inconvenience. That said, Ive made note of your feedback and will pass it along to the appropriate team for consideration in future policy reviews,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because my account was falsely permanently suspended by Discord off of their social media platform.I haven't done anything to break the guidelines and regulations I have agreed to and I believe my account should be reinstated and my suspension should be lifted.This suspension had occurred in around late August of 2025.I attempted to get in contact with Discord support by making tickets, but all of the replies were not done by a human.These were usually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 09/11/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,My name is ****, or call me wolfman if you wish, and I am submitting this complaint as the co-owner of the ***************************** on Discord. I am writing on behalf of myself and the other staff members who were directly affected.Summary of the issue:1-TGX was a large Roblox child-safety community dedicated to reporting inappropriate and harmful content on Roblox.2-Ownership of the server was originally with my colleague R3de, while I and others were co-owners.3-A Discord user named **** (michaelinvicta | ******************* got ownership of the server from the R3de, the ex-owner and has seized the server entirely, and more like semi-nuking it. 4-He blocked us, transferred ownership to his associate ************ and our entire staff team was banned and removed from the server immediately ( we're currently unbanned ).Evidence of agreements was deleted, making it difficult to present to Discord support.Why this is serious:1-The server was not a casual community; it was one of the largest Roblox child-safety initiatives on Discord, with thousands of members worldwide working together to keep ****** safe for children.3-The unfair transfer of ownership not only harmed us as a team but also disrupted an important community that worked against harmful online content.Despite our appeals, Discord declined to restore ownership, leaving us without recourse. We cannot meet the criteria because even as example, we want to become staff over there to reclaim it, we can't, because they would decline us. What we request:We respectfully ask that the BBB forward this complaint to Discord and help them to review this ownership dispute more seriously. At minimum, we request an investigation into the improper transfer of ownership and a fair resolution for the original staff team.Thank you for your time and consideration.Sincerely,**** ******** ******Owner of Terminators X (TGX)

  

  Business Response

  Date: 09/11/2025

  We responded to the user via ticket #******** with, "Hey ****,
   
  I apologize for the frustration with this situation.
   
  Our support team is not able to share any further specifics of the server's eligibility for ownership transfer.
   
  We have a strict policy and unfortunately, if these criteria are not met, our team cannot offer support in transferring ownership.
   
  If you have any further questions, please feel free to submit a new request via our support form. We will now be closing the ticket.
   
  Best,
  Buffy".
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23868100
  
  I am rejecting this response because: I believe that I have gotten that answer before, providing it again just means the Business ( Aka discord ) doesn't care I'd assume ? Well, I have the right to assume that initially since they provided the same response which was in the discord ticket ID. Second of all, I would like to tell you that the server has been wrongfully seized. *** was considered one of the biggest community child safety servers of all time related to Roblox, it got ruined and it ownership got stolen. I have contacted everyone else who pretty much managed Terminators X server, and has gotten full response of them encouraging me to ask Discord to transfer ownership rightfully to me.

  I have provided some messages sent there, as well as a screenshot on how before this happened, exactly by 1 day or so, on the ranks of everyone else. Another piece of evidence on how members are talking about *** getting somewhat semi-nuked as they made huge changes after they stole ownership is also provided from my part.

  Please note that I'm unsatisfied and would like to ask BBB to forward this to Discord for a second review and re-consideration of the situation. If Discord needs extra evidence to prove everything, I'm all willing to do so. 

  This is important because in TGX, people who are there reports inappropriate content they stumble up on, in the goal to help clean Roblox from child groomers to condo players to pedophiles. So helping us retrieve ownership, again **rightfully** will both help Roblox and us be satisfied from the injustice we have seen !

  Please note that for the criteria matter. We do not meet it for justified reasons.

   The server does has 100 members (based on active user count). The current server owner hasn't accessed their account for at least a month is not eligible in here since they stole ownership, which is what I'm also appealing for. You (the requestor) have been active on your account in the last 30 days is eligible for my case. You (the requestor) have administrator or moderator permissions within the server's settings is not eligible since they at first banned every single old staff member, then unbanned us so they do not get criticized. In such matter, no one would be able to get Administrator or moderation permissions, that's because when you have haters and people that are on what we call "opps", they will make sure you do not get in the way, and they are doing it so no old staff member gets staff permissions. The server is not monetized.

  The paragraph above is an explanation on why I do not and so does the Owner and other Co-owner who do not meet the criteria. I would like to ask Discord to interfere with individual/group server management. I thank BBB for trying to help me on this matter !

  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 09/16/2025

  We responded to the user via ticket #******** with, "Hey ****,
   
  I apologize for the frustration with this situation.
   
  Our support team is not able to share any further specifics of the server's eligibility for ownership transfer.
   
  We have a strict policy and unfortunately, if these criteria are not met, our team cannot offer support in transferring ownership.
   
  If you have any further questions, please feel free to submit a new request via our support form. We will now be closing the ticket.
   
  Best,
  Buffy".

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23868100
  
  Hi BBB. I have been out of home for the past few hours, and for that reason I couldn't submit any response in 30 minutes. I will be giving my response below : 

  I would like to decline this response for the following reasons :

  1-This is the same answer coming from the Business ( Discord ), both in the previous response you ( BBB ) gave me, as well as in the discord ticket. I do not see and think this is resolved at all, since it looks like Discord doesn't care !

  For this reason I would like to refer this rejection to the past one, where there's evidence of me holding the "co-owner" role, as well as answers coming from other people, such as R3de, the ex-owner.

  Please note that ****, the person who stole ownership, has given the ownership to ********** which means, technically, the ex-owner is ****. This is done to prevent further confusion and tries for me or my team to get ownership back.

  If Discord does not give a satisfactory solution, I might consider making an out-of-court dispute settlement.

  I hope that this is received from BBB's part, as it looks like "Any correspondence submitted after 30 minutes" is not received or is deleted.

  Thanks in advance for help BBB.

  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord has suspended my account for a 4 year old message and doesn't contact me with an actual human being, using AI to generate responses and not check my case or allow me to defend myself. I believe the suspension was too much of a ban and they refuse to contact me.This suspension happened September 1st 2025, I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.

  

  Business Response

  Date: 09/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23868082
  
  I am rejecting this response because:
  
  Being permanently terminated for a 4 year old message made by yourself when you were a child with no way to appeal it due to the Discord support team never actually talking to the person they banned is incredibly unfair. Discord's report feature is incredibly abuseable and you can go after old messages users have sent and report them for child safety, which can end up getting them banned even though they usually are false bans. While I do believe I was suspended for an okay-ish reason, a permanent suspension seems to be far too much to me, and they are only replying to my requests/support tickets with AI generated responses. I believe atleast a temporary suspension should be enough of a punishment for a 4 year old message, instead of a permanent suspension and account deletion.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/20/2025

   
  Complaint: 23868082
  
  I am rejecting this response because:
  
  Discord will continue to reply with AI Generated responses, not reviewing my case with a human member of the team and not once consider an appeal, the moderation system is flawed and getting a human to review your case is already a difficult enough task with tickets, I simply request to speak to an actual human being thats part of the support team and can help me with my accounts suspension, or lower it in some way.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord from their platform.I have not done anything that would justify such a suspension, and I believe my account should be reinstated.I did not violate Discords rules, and I am confident that the suspension was a mistake.I was chatting with my friend in a private chat, but the automated AI ban system falsely flagged my account.I have already submitted multiple tickets to Discord Support, but I only received automated responses without any sign that a real person reviewed my case.I kindly request that my situation be reviewed by a human moderator and that my account be restored.

  

  Business Response

  Date: 09/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23866377
  
  I am rejecting this response because: I still believe my account was banned unfairly. I briefly shared a screenshot from the comments under a public TikTok video with a friend to discuss it. I did not create, endorse, or intend to promote the content, and I deleted it within minutes.
  I understand this was a mistake and it will not happen again. Discord is very important to me, as I rely on it to stay in touch with my friends. I would be very grateful if you could reconsider my account.
  Sincerely,
  ***** ***

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was hacked a few weeks ago and I lost access. I have since recovered it, reset my password, and enabled 2FA so my account is secure. However, Discord placed restrictions on my account and I cannot type in DMs, group chats, or servers.I have tried to submit multiple appeal tickets through the official Discord form but the system does not work for me. I never receive confirmation emails so my appeals are never processed. When I contact general support I only get automated replies telling me to submit an appeal ticket which is impossible because the system is broken for **** am asking for Discord to manually review my account and remove the restrictions so I can use my account normally. I have not received any meaningful assistance from Discord support despite repeated attempts.

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23864703
  
  I am rejecting this response because:

  
  The information provided by Discord support is incorrect. In the official Discord system DM it clearly says that my account is limited for an unknown amount of time. However, the support agent told me that the limitation has a specific duration. This is contradictory and misleading.
  I am unable to see any end date or duration in my account standing page or the system DM. The official message from Discord only states: Discord has temporarily limited your access to some features for an unknown amount of time.
  Because of this, I cannot accept their response. I need Discord to give me a clear and accurate duration of my restriction or manually review and remove it.

  
  Sincerely,
  ***** Assakat

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening! This complaint is being filed because I have been falsely banned on discord, the ticket ID is ******** I haven't done anything to break the guidelines that I agreed to. I also got an email over ban evasion (days after i got originally suspended) when all that happened in that scenario was that my brother was using discord with my phone since our mother took away his phone.The ban happened earlier this week, now I have been trying to get ahold of discord ever since but I keep getting auto replies and the ticket is never evaluated by a human. These responses were automated without someone actually looking at ******* the screenshot is the emails I get automated sent to me after requesting a manual review over the guidelines I abide to

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23864514
  
  I am rejecting this response because:

  I did receive my account back justly and had the violations fixed, but just like 20 minutes after I was going to tell my mentor my account was returned, I got banned again, and this time for a third time over child safety again? The message didnt include anything sexual to minors, I was simply again joking with my 20 year old friend.

  I already got informed someone is purposefully mass reporting me when I come back so I asked to be removed from the servers I found suspicious, just so I wont have to continue asking Discord to review my status.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/20/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account .Knut_Balle. was disabled on 8/29/2025 for an alleged Child Safety violation. I immediately appealed (#********) but weeks later I have only received two messages automated replies. Discord has provided no explanation, no evidence, and no human review. This appears to be a false positive, similar to other BBB complaints where users were flagged simply for harmless memes in private chats. I am requesting an urgent, human-led review of my case and a clear explanation of the supposed violation. And i already sent them pictures of the chat with my friends trying to prove i didn't violate their "Child Safety" so i need a human respond without it going weeks, and days that the status of the appeal stays on Solved but hasn't even been trying too look at my proof. I sent some pictures down below showing what i mean of not getting through as the status says Solved but clearly isn't Solved, and i sent message about it but still not Open on the status as they have just ignored me and don't want to help with my appeal that they just leave the appeals to non humans, and not consider looking at my evidence trying to get my account back. Even pictures of the so called "Emails and messages" that they said i would have recived with more infromation. Even including the last message i got from them 7 days ago.

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23864451
  
  I am rejecting this response because: I didn't send anything that violated the terms Child Safety, i only sent videos with consent of my friends that even looked at the videos and no videos contained anything that was illegal or is illegal. Both me and my friends are above 18, i also sent proof on the Discord appeal ID #******** and i attached every image of the chat there, i don't know how any of it could violate when i didn't send anything that could be cought under the Terms of Child Safety, and i'm totally against people sharing stuff under that catagory. When i was on a call with my friends that day i never sent anything inappropriate to anyone without consent, and only thing that was there that might have was a video of a content creator called Nikocado Avocado, and he even is famous over multiple platforms, so i really like another chance enjoying Discord with friends since it's the only social media i got to play with friends on. There is some harsh videos but no video was Child releated. And both of my friends confirmed while sending me proof of the chat.

  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/14/2025

   
  Complaint: 23864220
  
  I am rejecting this response because: i have not been provided with the data required for the suspension.

   

  i believe this has been a false suspension and inappropriate from a company to do this to its consumers.

   

  until i have been provided with proof and reasoning for the suspension, i reject this response and i am willing to report if no actions have been taken.

  
  Sincerely,
  
  Ali Zaqan

  

  Business Response

  Date: 09/15/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23864220
  
  I am rejecting this response because: this has been an unjustifiable suspension please reconsider your decision for the safety of the consumers
  
  Sincerely,
  
  Ali Zaqan