Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months back a friend of mine was banned from discord, without reason or justification. In trying to reach out to them he only got a reply from their AI bot *****. Ive been trying to help him as he is autistic and extremely easily overwhelmed. Weve tried calling, emailing, contacting them though their various social media presences. And have never heard back from a human from their trust and safety team to try and get it resolved. Hes lost acces to pictures of family pets, message logs from friends who have passed, and many contacts hes gathered over the years, and soon his account will be deleted because discord refuses to do the minimum required to do their job.

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hi there,
  
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. It looks like you're writing in about another account please submit a new ticket on our report form and provide the correct email address.
  
  If you are writing on behalf of another user, please have the affected user write in directly themselves (from the email address associated with their account) to ********************** for assistance or to appeal any action that might have been taken on their account.
  
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was suddenly banned out of my account via clear abuse of a BOT system and Discord refuses to actually check on the case and insists on providing automated responses.I demand that a person takes a look at this issue as I am a paying customer and victim of their inappropriate report systems that allow abuse.

  

  Business Response

  Date: 09/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23873048
  
  I am rejecting this response because: I require an explanation as to why the account was suspended when I have done nothing against terms of service, I need a live agent to take the case as all responses give are being automatic.
  
  Sincerely,
  
  Styliano Platamonas

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23873048
  
  I am rejecting this response because: I do not consent to be served via automated responses, this issue requires a person to look at it instead of the faulty automated system that issued the ban in the first place, I will take measures for an arbitration if I don't receive proper support and an explanation of what happened.
  
  Sincerely,
  
  Styliano Platamonas

• Initial Complaint

  Date:09/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around September 11th of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 09/12/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely limited by Discord off of their platform.I havent done anything wrong and I believe my limited should be lifted and my account reinstated.This had occurred in 11th,September of 2025. I was maliciously reported because I asked a question that others didn't like, and the discord was also accepted, saying that my avatar violated the rules of hateful behavior.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23871415
  
  Discord restricted my account again without explaining why.
  
  I must express my serious concerns: despite repeatedly requesting clarification about what specific action(s) supposedly violated your Terms of Service or Community Guidelines, I have received only vague, automated, and generic replies. This is inadequate and dismissive.
  
  I am rejecting this response because:
  
  Discord failed to clearly identify which rule I allegedly violated.
  Discord failed to provide specific evidence of the supposed violation.
  Discord only sent me generic automated messages, without addressing my direct questions.
  The notices I received even contradicted themselves, citing multiple unrelated rule categories (child safety, hateful conduct, community guidelines) without any exact explanation.
  
  This lack of transparency is unacceptable. As a user, I have the right to understand what specific behavior triggered such severe actions, especially actions that impact my account until 2027. Without precise details, I cannot reasonably defend myself, correct misunderstandings, or ensure compliance in the future.
  Therefore, I insist that you provide:
  
  1.The exact message, action, or content that allegedly violated Discords rules.
  2.A clear explanation of which exact guideline or policy point it breached.
  3.Clarification on why multiple contradictory violation categories were issued to my account.
  ************************ cannot do the above 3 things, it should admit its mistake and lift the penalty on my account.
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 09/16/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23871415
  
  I am rejecting this response because:
  
  Discord didn't reply me at all
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:09/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely violated by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around September of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,On August 6th, 2025, my account was falsely reported and then banned from Discords platform after a hacker was able to obtain my Session Token to bypass my Password and 2FA on the account. They then went and deleted everything from my account that didn't require my password. (Servers, DM's, Friends) and then messaged me on one of their accounts saying they wanted to buy my account, I played dumb for a bit with the person why trying to figure out how to stop them, which I found out through ******* if I changed my password, my token would be changed and it seemed to work. I then disabled my account for the time being, just to make sure they couldn't do anything. After this interaction happen, the hacker reported me 2 times for being underaged and 4 times for child safety. I have contacted Discord Support Team 25+ times (As I am writing this out to you right now) to have these false reports removed from my account and also made tickets to prove that I am of age to use their platform. Anytime I make a ticket, it either gets completely ignored and closed by their AI Bot *****, AI Bot ****** or The Discord ************** Team, or I get a response to remake the ticket a certain why, which the ticket was made properly. This is the general message I get "Thanks for writing in. It looks like you are trying to appeal a different action the Discord Trust and Safety Team took against your ********** that we can better assist you, we ask that you resubmit your request by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu."Even if I click on the link, which auto populates the forum, I am still told the same thing, over and over.I am seeking to hopefully have you guys help me get in touch with discord to have this issue resolved and hopefully allow me to be able to use their platform again without my new account being banned for "Ban Evasion"Thank you and have a nice day

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed as I was wrongfully permanently suspended by Discord off their platform for the reason of Ban Evasion. A server-wide punishment was sent out to all members within the server and all members got a temporary restriction plus a long violation on their Discord standing. In addition to that punishment, they permanently suspended the owner of the server, including all of their accounts. However, ********************** confusingly linked my account as one of the server owner'**** account was created almost 8 years ago, was active each and everyday, and has had multiple cash transactions with the company. There is excruciating evidence that I am a real person and am the complete owner of this account. Even one glance at the logs within Discord's database would clear my innocence, looking at the dates and times or calls, chats, etc.The suspension occured on the 8th of September, 2025. I've attempted numerous times to contact discord support, through email, and through their support ticket system. However, each time I was met with bots and automated messages. It's shameful for a company the size of Discord to rely solely on AI to handle these matters, leaving thousands of users in disarray, and I believe I have the right to prove my innocence.

  

  Business Response

  Date: 09/11/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23869621
  
  I am rejecting this response because:
  I have not been given the opportunity to provide evidence in my defence nor have I been able to speak to a single human being.
  Sincerely,
  
  Pongsatorn Tachasoratja

  

  Business Response

  Date: 09/16/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Discord ************** Team,I hope this message finds you well. Im writing in regard to my appeal submitted under Ticket #********, in the hope that a human reviewer might kindly take a moment to personally look into my case.I was banned for being in a server that I had actually reported to Discord ************** due to serious concerns. I did not engage or participate in any harmful activity within that server; my only intent was to report the violations I observed, as I believed it was the right thing to do. Unfortunately, I believe my presence there may have been misinterpreted.Ive submitted an appeal directly through the ticket system, along with screenshot evidence showing my account ban had previously been liftedsuggesting there may have been some recognition of this misunderstanding in the past.I deeply miss my account and the community I had built over the years. I genuinely care about upholding Discord's guidelines and acted in good faith by reporting the server. I truly believe this ban may have resulted from a misunderstanding, and I respectfully ask for a second look at my appeal.If my request cannot be resolved through the current appeal, I may be left with no option but to pursue arbitration, as I strongly believe I have done nothing wrong.Thank you for your time and consideration. I remain hopeful that my appeal can be reviewed again, and that this situation can be resolved fairly. I really believe this is unfair I have not done anything wrong at all. I reported this server

  

  Business Response

  Date: 09/11/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23869486
  
  I am rejecting this response because: I am sorry.  And my honest apologies Are you guys able to please try checking *************************** and ticket number 60228055. I was banned because I reported a discord server to you guys. However I was banned for even joining the server. I am sorry. The username for the account is prettyprincesspainn user ID ******************. I am just kindly asking if someone can send a human to ticket 60228055. So I can explain my side of the story. And why I was in that server I was in it to report it to you guys cause it was breaking the rules. I didnt stay in the server at all
  
  Sincerely,
  
  Mara San

  

  Business Response

  Date: 09/16/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 09/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23869380
  
  I am rejecting this response because:
  
  Sincerely,
  
  Averius ********

  I want to know why I got banned. It never told me. Also all I know I was texting in my friend group chat and sending memes I found on ****** and then I got banned 1 minute later.

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23869380
  
  I am rejecting this response because:
  
  Sincerely,

  Averius *************************************start="109" data-end="112" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);">I would like to kindly request that my appeal be reviewed by a real person, not an automated system or AI. I believe a human review will allow for a better understanding of my situation. Thank you for your time and consideration.

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I was permanently banned for being in a server with graphic content, but I want to be clear that I never posted or engaged with any of it. I hadnt been active in that server for years and didnt even realize it had turned into something that violated TOS.I only joined because someone invited me at the time, and after they left I didnt pay attention to it. I dont support that kind of content at all, and it feels like my account was banned by mistake since i wasn't active there at all.I kindly ask that you make them review my case and consider lifting or at least reducing the suspension, since I had no involvement with the actions that led to it being deleted.

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23869149
  
  I am rejecting this response because: I want a human to look at my response, not an automated message 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 09/16/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23869149
  
  I am rejecting this response because:

  
  

  Hello Discord Trust & Safety team,

  
  

  My account, gracelessnights (registered with *********************************** was permanently suspended on September 10th, 2025. I am writing to formally appeal that suspension.

  
  

  I was suspended for being a member of a server that hosted graphic content. I want to make it clear that I did not engage in, view, or share any graphic content in that server. My involvement was limited to being a member and to a few casual messages I sent about a year ago when the servers purpose did not include the graphic content it later hosted. I had no knowledge that the server would be used for that content, and I did not participate in, encourage, or view the offending material.

  
  

  Please consider the following facts in support of my appeal:

  
  

  I did not post or react to any graphic content and never messaged about it.

  
  

  My messages in that server were casual conversation with friends and predate the change in that servers activity.

  
  

  I had no intent to violate Discords Community Guidelines and would have left as soon as I was aware of the content.

  
  

  I would like for you to check my message logs or other evidence showing the timing and nature of my messages if that would help clarify my role.

  
  

  
  

  I understand Discord must enforce the rules to keep the platform safe. I respectfully ask you to review my account history and the context of my membership in that server. If there is specific evidence you relied on in issuing this suspension, please share it so I can address it directly.

  
  

  Thank you for your time and for reconsidering my suspension. Im committed to complying with Discords policies and would appreciate the chance to resolve this

  
  Sincerely,
  
  ******** *******