Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around 7th of September, 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/12/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23874841
  
  I am rejecting this response because:

  It's been around 5 days and they still haven't responded.

  
  Sincerely,
  
  ***** ****** ******** Gasm Al-sumaidaee

  

  Business Response

  Date: 09/19/2025

   We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23874841
  
  I am rejecting this response because:
  
  They sent the same AI response as last time, and they have also marked my ticket as "solved". I will try to do everything to get it solved through their official channels but I would also like the BBB to pressure them as well.
  
  Sincerely, 
  
  ***** ****** ******** Gasm Al-sumaidaee

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my true age is over 18

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. The suspension had occurred on September 3, 2025.I tried making appealing through 2 different ways, one way was through the in-application appeal system and the ticket system. The appeals sent through the in-app appeal system were rejected using an automated system while the appeals sent through the ticket system were simply marked as "Solved" without even a response from the company, with the most recent one being instantly marked within just 2 hours.I believe it's unfair to be treated this way after using Discord for 8 years with no violations. I can even give out some additional context regarding why I sent the message that got me suspended if I can only get in contact with a real human employee.

  

  Business Response

  Date: 09/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:09/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has enforced a wrongful ban against my account and as a result, I have lost access to message logs from a friend who has sadly passed away. I sent an appeal and was met only with an automated response enforcing the ban. I have not broken the rules on Discord and have been trying to find a way back to that account for 2 weeks. I am willing to give them access to my private conversations and hope that their team sees that any reports and/or flags that led to the ban are false.

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I recently received a notice from Discord stating that my account has been limited due to a violation of the Community Guidelines. However, I must point out that the situation seems very unusual the system indicates that the violation occurred over 500 days ago, which does not seem reasonable. Since then, I have not engaged in any behavior that should be considered a ************ addition, I rarely send messages on Discord and primarily use the platform to stay in touch with friends. Because of this, I do not understand which specific message or activity has been flagged as a violation.Therefore, I would like to formally appeal and request clarification on the following points:1.Please specify which exact message or activity caused my account to be flagged for a violation.2.Please confirm whether this violation record is accurate, as the reported incident happened more than 500 days ago, and I have not had any issues since then.3.I kindly ask that your team review this account limitation, and if it is determined to be a mistake, help lift the restriction.Discord is an important tool for me to communicate with others, and I am committed to following the Community Guidelines. However, this recent limitation has left me confused and has affected my ability to use my account properly. I sincerely request that you review this case carefully and provide me with a clear explanation and resolution.Thank you for your support and assistance.

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23874428
  
  I am rejecting this response because:

  Discords response to my official appeal did not provide a clear explanation of the issues I raised.
  Although one violation has been removed, there are still two violations that remain. What is more concerning is that after Discord updated its Community Guidelines, my content from over 500 days ago was suddenly judged as a violation.
  I am requesting a reasonable explanation for the following points:
  Why was I only notified of this violation after such a long time?
  Why was one violation removed, but the other two remain?
  Were these violations evaluated based on the updated guidelines rather than the rules in effect at the time?
  This handling is not convincing and has seriously affected my ability to use my account fairly.
  
  Sincerely,
  
  Ku **** *****

  

  Business Response

  Date: 09/16/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23874428
  
  I am rejecting this response because:
  
  Sincerely,Discords response to my official appeal did not provide a clear explanation of the issues I raised.
  Although one violation has been removed, there are still two violations that remain. What is more concerning is that after Discord updated its Community Guidelines, my content from over 500 days ago was suddenly judged as a violation.
  I am requesting a reasonable explanation for the following points:
  Why was I only notified of this violation after such a long time?
  Why was one violation removed, but the other two remain?
  Were these violations evaluated based on the updated guidelines rather than the rules in effect at the time?
  This handling is not convincing and has seriously affected my ability to use my account fairly.
  
  Ku **** *****

• Initial Complaint

  Date:09/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost access to an old school email. I attempted to change the email to a new one and discord would not allow it without access to the old email. After contacting discord support they stated they could do nothing and I had to log in to the old email (that I no longer have access to) in order to change the email. Despite multiple ways to verify that it is my account, such as knowledge of the security questions, access to the phone number linked with the account, AND the authenticator app that is linked with the account, they still provide no assistance in simply changing my ******** is ridiculous that a company can be so supremely unhelpful in assistance with a simple email change that I have to go through the BBB in order to have any hope of getting my account back so I dont lose complete access to all of my friends that I've made over the years. There is no way to even speak with a representative at this massive company to assist in any kinds of tech support.

  

  Business Response

  Date: 09/12/2025

  We are currently experiencing a higher than usual ticket volume. As of 9/12/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23873839
  
  I am rejecting this response because the issue is not resolved. I still have had no support with regards to accessing my account despite being able to supply all necessary information that may be required to verify my identity/phone number. It is ridiculous that I have received no help from a human being and any responses I have received are from a chat bot email. It is further ridiculous that Discord cannot assist in any way to change an email address from an email that has been deleted to one that is functioning, despite having my phone number linked to the discord account and knowing all of the information associated with the account. Providing assistance to consumers of your business in the smallest way is imperative for any company, and something as small as an email change should be well within Discord's ability to support their consumers with a relatively simple matter as this. 
  
  Sincerely,
  
  Will ********

  

  Business Response

  Date: 09/16/2025

  We responded to the user via ticket #******** with, "Hey there,
   
  ***** from Discord Support. Thank you for reaching out and explaining your situation. I understand youve lost access to your old, permanently deleted school email account linked to your Discord account. I also understand youre unable to reset your password or change your email because all verification and reset links are being sent to the inaccessible email, and youre requesting a manual update of your email address. 
   
  If you're attempting to change the email associated with your Discord account credentials, you will need access to your email address in order to complete the required verification. With that in mind, I'd recommend you reach out to your email provider and attempt to regain access to your address.
   
  Otherwise, sadly for security reasons, we cannot change your email, and your best bet would be to create a new account. I'm so sorry for all the inconvenience.
   
  Best,
  *****".
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint because I was falsely banned on Discord. On September 10th, I was banned for 'ban evasion,' however, I have never used any other Discord account on your app besides one, which is the one associated with this account. I've used your app for over 7 years, which makes no sense to ban me. I believe my suspension should be lifted because I have never engaged in any type of behavior that goes against Discord's TOS. I made a ticket regarding my situation, but only got a bot reply. Also, before I was banned, I changed my user to something I was passionate about that was likely involved with a banned user. I'd appreciate a human getting on my appeal because I didn't do anything wrong whatsoever.

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety,".
  

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was banned for child safety, which i do not recall on sending anything involving a minor as i respect and have pride of discord please re-look or review my user ID ****************** or gmail which is ****************** i had mand multiple appeals and yet have no human review which is very unprofessional as i have been on discord for over 5 years had never had any issues with strikes or warning which this is either a mistake or an misunderstanding of my account's suspension and had spent over 500 dollars on nitro and more please review this and look into my background of light and positivity.Sincerely gxnesis632

  

  Business Response

  Date: 09/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23873710

  
  This is completely false have not violated against the rules of Child safety in discord and yet have not reviewed it and showed of the evidence of what 'violated' it. Very unprofessional and unsatisfied with discord inc. 

  Sincerely, 

  gxnesis632

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/16/2025

   
  Complaint: 23873710

  
  Still rejecting this due to lack of human support and evidence that has not been proven and online harassment to me of a violated rule, again without any supporting evidence, transparency and somewhat violating your own policy as well, which is very unfair and unprofessional coming from Discord **** Theft about 500 or more dollars into your application which cant be refunded which is online theft and absolutely poorly of discord as i have been on this app nearly over 5 or more years and never had this issue until August 14 to now. Sincerely, gxnesis632
  

• Initial Complaint

  Date:09/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around September of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/12/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23873703
  
  I am rejecting this response because:
  
  This is yet again an automated response and the two false warnings have not actually been addressed at all.
  I need this 2017 account actually manually reviewed by a person, this is completely unacceptable.
  
  Sincerely,
  
  ******** Blaek

  

  Business Response

  Date: 09/16/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".

• Initial Complaint

  Date:09/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Discord ************** Team, I hope this message finds you well. Im writing in regard to my appeal submitted under Ticket #********, in the hope that a human reviewer might kindly take a moment to personally look into my case. I was banned for being in a server that I had actually reported to Discord ************** due to serious concerns. I did not engage or participate in any harmful activity within that server; my only intent was to report the violations I observed, as I believed it was the right thing to do. Unfortunately, I believe my presence there may have been misinterpreted. Ive submitted an appeal directly through the ticket system, along with screenshot evidence showing my account ban had previously been liftedsuggesting there may have been some recognition of this misunderstanding in the past. I deeply miss my account and the community I had built over the years. I genuinely care about upholding Discord's guidelines and acted in good faith by reporting the server. I truly believe this ban may have resulted from a misunderstanding, and I respectfully ask for a second look at my appeal. If my request cannot be resolved through the current appeal, I may be left with no option but to pursue arbitration, as I strongly believe I have done nothing wrong. Thank you for your time and consideration. I remain hopeful that my appeal can be reviewed again, and that this situation can be resolved fairly. I really believe this is unfair I have not done anything wrong at all. I reported this server.

  

  Business Response

  Date: 09/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23873693
  
  I am rejecting this response because: Is there anyway someone can please allow me to appeal to a human to directly explain what happened. I was banned for a server that I reported. I did not stay in the server at all to violate terms of service. And I did not participate at all in this discord server. I was reporting the discord server to trust and safety. I may have to file arbitration, as I have not been able to speak to a human. And I have not been able to appeal to a human about what happened. The server that I joined, I reported it for violating the rules and left. I did not stay in this server at all. Please someone give me a manual review for my account as this is a misunderstanding.  I also received messages from ***** stating my account would be unbanned. Please someone help.
  
  Sincerely,
  
  Mrara San

  

  Business Response

  Date: 09/16/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.