Important information
- Customer Complaint:
Discord Inc. came to BBB’s attention in February 2020. A review of complaints was done in February 2025. Complaints on file concern consumer accounts being disabled.
Consumers are encouraged to review Discord Inc. Community guidelines and Terms of Service at the links below.https://discord.com/guidelines
https://support.discord.com/hc/en-us/articles/18210965981847-Discord-Warning-System
Complaints
Customer Complaints Summary
- 3,644 total complaints in the last 3 years.
- 2,895 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Formal Complaint Regarding Unfair Permanent Ban of Discord Account - User: [grayillusion]Dear ******************** Mediators,I am filing a formal complaint against Discord **** for the unjust permanent termination of my account and their support system's consistent failure to provide a meaningful, human review of my case.1. Account Information:Banned Discord Username:** [grayillusion]* **Email Linked to the Banned Account:[*****************************************]2. Narrative and Details of Dispute:My account was permanently terminated on [December 8th 2025] under the accusation of "Malicious Conduct." This action was profoundly unfair and erroneous for the following reasons:* **Victim of a Hack:** Approximately two months ago, my account was compromised. The hacker used it to send out spam and scam links, which led to an initial temporary restriction from Discord. I understood and accepted this initial action. **Acting in Good Faith to Fix the Issue:** At the time of the permanent ban, I was proactively and manually deleting the very same scam links sent during the hack. I was cleaning my account to protect the community and rectify the damage caused by the hacker. I was not engaged in any new malicious activity. **Targeted Harassment and Malicious Mass Reporting:** The permanent ban occurred less than an hour after a previous 7-day limitation was lifted. Crucially, this occurred immediately after I had a heated personal dispute with a few individuals on the platform. I have strong reason to believe they orchestrated a coordinated Mass Reporting attack against my account to abuse **********************'s automated enforcement system. The timing is not coincidental; it is evidence of targeted harassment.Ineffective Support Channels: I have submitted multiple appeals through Discord's official support system. Every time, I have only received automated, copy-pasted responses that completely ignore the specifics of my case and my evidence. I have been denied any form of human review.
Business Response
Date: 09/10/2025
We responded to the user via ticket #******** with, "??????,
Discord ????????????????????????????????????????? ?????????????????????? ???? ????????????????? ?????? ?????????????????????????????????????? ??????????????????????????????
???????????? DM ????????????????????????????????? ???????????????? ??????????????????????????????????? ??????????????????????????????????????????????????
????????????????
?????? Discord Trust & Safety".Customer Answer
Date: 09/10/2025
Complaint: 23864207
I am rejecting this response because:
Sincerely,
Jetsada ChaipialI don't even know what you sent me to read, so please reply back so I can know what you sent me to read.
Business Response
Date: 09/12/2025
We responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety".Initial Complaint
Date:09/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, i was unjustly banned a couple weeks ago because i posted an nsfw material on my server, (keep in mind im the only member on the server) the video i posted got flagged as CSAM by the ** even though its not. But even so i am truly sorry and i hope you can see this as an honest mistake. i've had this account for 7-8 years and i've never violated any of the rules prior. i sincerely apologise and i ask for the consideration of my account. I did not intend to spread the material and now i understand the risk and seriousness of posting NSFWBusiness Response
Date: 09/10/2025
We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I joined this server for emotes and never even talked in it ! I had no idea they were doing "violent and graphic content" on there . I need my account to be restored and I need all the warnings to be removed . My account is divastar0 and I use this account for my coding business , so i need it more than anything . Please BBB , get my discord account back ! This is the second time ive had to do something like this !Business Response
Date: 09/10/2025
We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This suspension had occurred in around September of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses , without someone actually looking at the ticket or taking any actionBusiness Response
Date: 09/10/2025
We responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
Sincerely,
Discord Trust & Safety".Customer Answer
Date: 09/12/2025
Complaint: 23863759
I am rejecting this response because: I do not own an account that has been banned.
Sincerely,
**** ****Business Response
Date: 09/15/2025
We responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
Sincerely,
Discord Trust & Safety".Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got falsely suspended from Discord in December 2024. I sent appeals but I was responded by bots, I kindly request that a human review my appeal. I had the account [7nx0] for a while and paid Discord money too, but I got a suspension that I think should be reevaluated. I joined some servers including one called "MineWave", all of which my friend made and invited me to, I just blindly joined them without considering they could be something bad, the reasons say "harassment and bullying". I did not partake in any of the harmful conduct that may or may not have taken place in any of those servers including "MineWave" which triggered the suspension. Please reconsider this suspension as I had no knowledge of the actions that took place in the servers, and I feel that this is a harsh punishment for just joining servers, especially my friends ones.Thank you for taking your time to read this and please get back to me when you are able to, thank you.Business Response
Date: 09/10/2025
We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.Customer Answer
Date: 09/10/2025
Complaint: 23863632
I am rejecting this response because:I did reach out to you, but I was responded by a bot, which for some reason couldn't even detect that my account is on the email (but it is, it's on "************************").
Please reconsider my ban, I just joined some friends servers, I paid for Nitro and I am willing to support you guys more, just please reconsider this. I also have the resources to escalate this further with the BBB, I am in law school, cause this is really unfair, it was just TWO violations of joining servers, not even three, just TWO. Please look into this else and help me or I will escalate this situation.
Sincerely,
**** FrenksBusiness Response
Date: 09/10/2025
We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got falsely suspended from Discord in November 2024.I sent appeals but I was responded by bots, I kindly request that a human review my appeal. I had the account [zuta] for a while and paid Discord money too, but I got a suspension that I think should be reevaluated. I joined some servers including one called "Seraph", all of which my friend made and invited me to, I just blindly joined them without considering they could be something bad, the reasons say "harassment and bullying". I did not partake in any of the harmful conduct that may or may not have taken place in any of those servers including "Seraph" which triggered the suspension.Thank you for taking your time to read this and please get back to me when you are able to, thank you. ??Business Response
Date: 09/10/2025
We responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety".Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Exactly 8 years of a Discord account "stimmedoutkat" that I had was 2 days ago, on September 7, 2025, disabled under the umbrella of Child Safety. The origin of trouble was a GIF I'd seen in a public server that I had kept for years and considered to be only a funny image. Now, however, I understand why it was inappropriate, and I take full responsibility and I never intended to cause harm.I was so scared that I made a new account for a while to write a short note to my friends that I was wrong. I realize it was not a good idea, I have stopped and said sorry to my friends.With all due respect, I plead a human moderator please do a manual review of my original account. The account is one that holds as much as 8 years worth of connections, social groups, and opportunities I've been given.Business Response
Date: 09/10/2025
We responded to the user via ticket #******** with, "Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety".Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform. I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. This suspension had occurred in around September of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses , without someone actually looking at the ticket or taking any action.Business Response
Date: 09/10/2025
We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 09/10/2025
Complaint: 23862506
I am rejecting this response because it is not from a real person. I need to speak to a real, not ai or bot, human being that can help me. I reject this response. This is the same copy and paste message I was given via email, thus I am rejecting the response.
Sincerely,
**** ********Business Response
Date: 09/11/2025
We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 09/11/2025
Complaint: 23862506
I am rejecting this response because it is the same copy and paste message from before. I am rejecting this response. Please let me speak to a real person and not this robotic ai filth.
Sincerely,
**** ********Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I haven't done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around September of 2025.I tried making multiple tickets with discord support, but I haven't gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any actionBusiness Response
Date: 09/10/2025
We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.Customer Answer
Date: 09/11/2025
Complaint: 23862325
I am rejecting this response because:
I've contacted the discord moderation system with no avail, any and all attempts to communicate with the discord moderation team were either met with silence or an automated response.
Sincere Regards,
******** *******Business Response
Date: 09/12/2025
We responded to the user via ticket #******** with, "Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety".Initial Complaint
Date:09/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I haven't done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around august of 2025. I tried making multiple tickets with discord support, but I haven't gotten a single reply from a real human back.Business Response
Date: 09/10/2025
We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
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