Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Discord ************** Team,I am writing to respectfully appeal the recent ban placed on my Discord account on September 9th, 2025, at approximately 1:23 AM, which was issued under the reason of violating Discords Child Safety policies.I take such matters extremely seriously and would never intentionally or knowingly engage in any behavior that endangers or exploits minors. However, I believe this action may have resulted from a misunderstanding or an out-of-context message that I sent during a private or semi-private conversation with another adult, maybe even result of a spamming bot-report incident happening at the time, within an adult-oriented server clearly marked as ******* be clear:The message in question was exchanged between two consenting adults.There was no involvement, mention, or implication of minors in any capacity.The server was labeled and advertised as an adult ************ no point did I believe I was in violation of Discords guidelines, especially those concerning Child Safety.I completely understand the need for Discord to maintain a safe and respectful environment for all users, especially minors. However, I genuinely believe that my account may have been flagged in error due to a misinterpretation of the context or content of the message. I kindly ask that you review the situation again, taking into account the nature of the server and the individuals involved in the conversation.If further clarification is needed from my side, I am more than willing to provide it. I appreciate the difficult work your team does in maintaining the safety of the platform and thank you for taking the time to reconsider my case.Sincerely,Mukuro.Chr ********************************

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Mukuro *****

• Initial Complaint

  Date:09/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around September of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was banned permanently yesterday without any warning or explanation. They sent me the email saying I was banned with no specific reason or even if the ban was permanent. When I tried to ask why I was banned in a request(request number ********), I got a bot response that just said it was due to a breach of guidelines, which I already know. There were no warnings given to me at all and they haven't issued any temporary suspensions, so this came out of nowhere.

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my Discord account has been unfairly and permanently disabled without any clear explanation, despite being a paying customer for over 6 years with continuous Nitro ***************** is what happened:**** account was initially suspended once, and I was told it was due to violating content. That content was removed, and my account was **************** that, my account was restricted again, and this time it became completely inaccessible. This is effectively a permanent suspension, even though Discords support team continues to send me template responses claiming it is only a temporary limitation.3.I have never received a specific or detailed explanation of what violation I supposedly committed. Without access to my account, I cannot review past messages or provide evidence in my defense.4.I submitted multiple appeals to Discord *************** but each time I only received the same generic response with no actual review of my case.This is unacceptable. As a long-time Nitro subscriber, I have invested money and years into this account. To permanently lose it without a clear reason or fair review is extremely unfair and feels like consumer fraud.Desired Resolution:A proper human review of my account.A clear and specific explanation of the alleged violation.Restoration of my account, or at minimum, a refund for the unused portion of my Nitro subscription.I am not seeking to evade responsibility if there truly was a violation, but I demand transparency, fairness, and accountability from Discord as a service provider.

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23859374
  
  I am rejecting this response because:
  
  I appreciate the response from Discord, but I must strongly object to their vague and dismissive reply.
  
  
  Discords message only states that my account violated the Terms of Service and Community Guidelines and that they confirmed the violation. However, they have not provided any concrete evidence, specific explanation, or details about what rule was allegedly broken, when it happened, or what content was involved.
  
  
  As a paying customer of over six years with continuous Nitro subscription, I believe I have the right to know:
  
  
  What exact action or content allegedly violated the rules.
  When and where this violation occurred.
  Which specific guideline was broken.
  
  
  
  
  Without this information, I cannot verify whether the suspension was valid, nor can I defend myself against the accusation. Simply saying we confirmed the violation is not a sufficient or fair resolution for a consumer who has invested both money and years into the platform.
  
  
  I respectfully request that Discord provide a specific and documented explanation of the violation, rather than a generic statement. If they refuse, I believe this raises serious consumer protection concerns, as customers are being permanently banned and stripped of paid services without transparency or due process.
  
  
  Thank you for your attention to this matter.
  
  Sincerely,
  
  **** *** ****

  

  Business Response

  Date: 09/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23859374
  
  I am rejecting this response because:

  I have not received any information about what exactly I violated. Please provide specific evidence.
  
  Moreover, you have repeatedly reviewed my past messages within a short period of time. Does this mean that every time you update your policies, I am expected to go through all my previous conversations and check whether they violate your new rules? This is not fair.
  
  Sincerely,
  
  **** *** ****

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord. I use Discord for music Production. I usually DM people on here and talk in servers very minimally so them claiming that I breach a policy is insane to me. I not only use discord but have been paying for nitro for some years now, since 2018. I am in need of human support in order to get this investigated and my account reinstated, any simple look into my account will see that I do not message or have any violations in the time i have used discord. I may have been false reported or even targeted too, This just needs to be looked into because the last thing I remember before being suspended was seeing a notification from a friend then after entering the DM I was logged out. Could this even be considered me being hacked? Just need general support, Thank You. If I do not get reinstated I am looking to claim back all the money I have spent on the Nitro Subscription over the years.Please reach out for any info needed.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23858983
  
  I am rejecting this response because: I believe that I did not violate any terms of use, i also believe this is a copy pasted response and nobody even reviewed my situation, i would like an investigation to be under way, I believe my account may have been compromised using token hijacking I have used the service for years without any violations and all of a sudden now there are a bunch of exploits that get people suspended I seem to fall victim to this, I have been doing my research and either I have been compromised or I am being unfairly banned for making jokes in direct messages about other people which are not of bad nature: I do not see as fair, unless I can be given specific proof of what I have said that violates any terms I do not see this as a valid, and I am very upset with this whole outcome, my account has lots of message history that is very important to me, lots of information and previous music collaborations, I really would like this resolved and fully investigated, or even a reason given to what I said or did wrong, Ive read all of the terms and I cannot see anything that I have personally violated, please even look into my message history, Im not someone who goes out of my way to be disrespectful or cause harm to others.

  Current supporting factors that it is token hijacking: I use an iPhone and I use my PC only. There is no other way anybody has my login anywhere else. I have no idea how it works fully but maybe someone was able to hijack my session and then breach terms of use?  Unless my account was compromised some other way I see no other way for anyone to get my account suspended. But there is lots of research around this being the case for discord bans with other people who are not actively engaging in discord servers and being banned for no reason

  please do look into this matter for me as a lot of important messages are on my discord account and I do really need it again to continue my music collaborations.

  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23858983
  
  I am rejecting this response because: since l am receiving copy pasted responses and unable to get any assistance from the company I request to have all my money refunded over the last 6 years. Even reaching out via company support has not responses and I am unable to contact any human about this issue, a refund will be the only resolution now.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On this day (September 9, 2025) my account was suddenly and without warning, permanently suspended due to an incorrect report (not sure if by human or AI) that I was underage. I followed the steps to reinstate my account by proving my age by showing my passport, with my date of birth on it, a selfie of me holding said passport, and a piece of paper showing my Discord username. 9 hours after filing the report, it was marked as Solved, without having had any human interaction or contacted about it being changed. The ticket itself had no responses on it and was seemingly closed without reason. I have been unfairly banned for breaking ToS that I never did break and even after providing evidence, I have been shut off. I use Discord as a developer to keep in contact with others I work with on hobby projects, so this is pretty serious to me. I have attached the ticket ID under Account/Order/Tracking Number but just in case it's: #******** and I will also attach the photo I used to identify my age. I did mark out any heavily identifying information as to protect my privacy, since I do not trust companies these days to not have data breaches but my ID photo and date of birth are clearly shown. I hope to get at least a human answer out of this, and my account eventually reinstated before I lose everything on it. Thank you.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ***************

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 14 days ago I was permanently banned on discord on my main account due to "child endangerment". This is not only a mistake, but an extremely common one at that. This is extremely I convenient for me because I have so many important messages saved on this app. I even used a different account to text myself and save things as another notes app. So many people have been wrongfully banned like I have and it's extremely sad to think I might not be able to talk to the people I strictly only talked through Discord, or that I will never get back the messages I have pinned. I had been using Discord for about 5 years and never once had an issue because I never even did anything wrong. I only used discord to talk to talk to close friends and friends that have since moved far away. I tried to appeal this false ban SEVERAL times but I never even once got a single human response that would even remotely be helpful. I lost all my other accounts due to ban evasion.

  

  Business Response

  Date: 09/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23858498
  
  I am rejecting this response because: Obviously I am still banned. I haven't done anything wrong so why am I still being banned even after being "reviewed" by a human? Where's the information you're using to ban my account? Why is my case so persistent even if this is a all a huge mistake? I want my account back, or at least a way to see my information like my chats and everything. I don't even wish to use the app anymore after this entire situation. So if I could either get my account back to see my history, or a way to see everything without necessarily being allowed to chat in discord. I'll be fine with that, I just want some reason important messages I have in there with people I will never speak with again.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 09/10/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 09/12/2025

   
  Complaint: 23858498
  
  I am rejecting this response because:

  Discord has refused to elaborate on their decision. As I have said many times I did not break any rule within their guidelines and they refuse to show any evidence which only supports this claim further. They give me responses that don't even show evidence that they are reading anything I say and they can't understand I really need my personal information I've sent through discord. I need the contact info of my friends from there and I can't accept that I'll lose all that over something so insignificant as bad costumer support.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Banned/Suspended permanently on discord for child safety and they provided no proof except a message of me saying Hi and nothing else. I have never and never would violate and tos discord has especially not child safety. It is a wrongful ban and after appealing they just declined my case with a bot message that they give everyone after doing research. They didnt say anything i did wrong either. Like i said, the only proof they gave me was a message of me saying Hi which i dont remember saying a greeting violates any tos discord has. I have had this account for about 3 years and i have bought 2 discord nitro subscriptions, gifted my friends items, and bought profile decorations, and its now all gone because of a false ban they wont even tell me what i did wrong if i even did any wrong and keep on giving me bot messages to each of my tickets.

  

  Business Response

  Date: 09/09/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Discord's decision to permanently ban my account under the allegation of "violent extremism." This accusation is completely false, as I have never engaged in, promoted, or discussed any form of violent or extremist content on the platform. The ban appears to have been issued in error, possibly related to a server I joined but did not actively participate in. Despite reaching out to Discord through their appeal process, I have not received a fair resolution or clear explanation. I am requesting that Discord conduct a thorough review of my account and reinstate it, as I have always followed their community guidelines, I have had this same issue before and it wasn't as extreme to getting my account completely banned. This has occured today September 8 2025.

  

  Business Response

  Date: 09/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23858254
  
  I am rejecting this response because:

  I am writing to dispute the recent action taken against my account. My account was permanently suspended for alleged violent extremism due to my presence in a server. However, I would like to clarify the following:
  
  
  I never participated, spoke, or engaged in any activity within that server.
  I only joined the server because a friend invited me, without any knowledge of its nature.
  I do not condone or support violent extremism in any form, and such behavior goes against my values.
  
  
  
  
  Additionally, your communication stated that my account was temporarily limited, but in reality, it has been permanently suspended. This inconsistency has caused confusion and has unfairly penalized me despite my clean history of use.
  
  
  I have been a paying Nitro subscriber for several years, investing significant money into your platform, and I have always abided by the rules. I respectfully request that my account be reinstated, or at the very least, that my case be properly reviewed with the full context considered by a human because you are only sending automated AI responses.
  
  
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/10/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23858254
  
  I am rejecting this response because:I formally request a human response I do not consent to an AI automated response
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I haven't done anything wrong, and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in August 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any ********** here is the explanation:I got falsely banned on my Discord account [*****] for "child endangerment", my account ive had for years is indefinitely disabled. It is a misunderstanding; someone spammed a child sexual exploitation image and a GIF with disturbing ****, in a server, and i copied the MESSAGE (not image) links, and posted them AFTER the person's messages were deleted. But the same person reported me to get me banned, while he went away **** free as he used an alternate account to spam the images. The person's main accounts are daniykwim and bruvce, and he lives in ******, ******. His IP address is ***************, please look into his activity and get him off the platform for good.

  

  Business Response

  Date: 09/10/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23857976
  
  I am rejecting this response because: The same user who sent the child **** and **** mass reported me when I linked HIS messages so that they could be reported. If you wanna check, I was literally a moderator of the server. The user who spammed child **** + **** and mass reported me is a known repeat offender and mass reports everyone.
  
  I used Discord for a long time, supported them, bought Nitro, and more, and I am more than willing to support you more in the future if you took the time to reconsider my ban. Instead of banning me for calling out a predator, you should investigate and take action on the predator himself, he keeps wreaking havoc further without consequences.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 09/10/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.