Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my account - chmonyasikisnotdead (Aizen Soska#****) linked to the mail ********************* was disabled, I find out the reason thanks to my friends, the bot that was created by me for friends (name of the bot - *************) was hacked and started to send bad words to everyone, I don't know what the hacker can do, please help me to turn it off somehow and restore my account, these actions are not made by me.All my previous appeals were ignored, please help, I tried to contact both ************** and Support, and from another mail - ********************* and support for bots - the result is always either ignored, or redirected to another subject of the request, and there again ignored, or auto-responsed by *****, or said that i didn't make a request at all, I attach attachments in the form of screenshots - proof that there were appeals, maybe something broke and they did not come to you? Just in case I note that yes, I am now sending you screenshots, attachments - evidence of appeals and other evidence of the case, please can my issue be resolved with a live person from **************, not a bot or automated response. If you (discord support) need something from my side - I can help, but please do not redirect me to discord support site, or if you redirect me, make sure that my requests are answered, not as I wrote above, or marked solved

  

  Business Response

  Date: 04/16/2024

  On 2/29/24, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21573432
  
  I am rejecting this response because:
  

  I don't understand exactly what I did, help me deal with the bot, I still don't know what to do or what i done, am I banned for the bot or banned for something else, is it possible to get my account back or get on the account status meter? Make a restricted account status, please help, I need to keep this account safe

  Sincerely,
  
  Aizen Soska #****

  

  Business Response

  Date: 04/17/2024

  On 2/29/24, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21573432
  
  I am rejecting this response because:

  
  for the reasons described above, and please give some other restriction if I have really violated something.

  
  Sincerely,
  
  Aizen Soska #****

  

  Business Response

  Date: 04/22/2024

  On 2/29/24, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21573432
  
  I am rejecting this response because:
  I don't even know what i violate, if it is because of my bot - it was hacked and i still don't know what is it doing right now
  Sincerely,
  
  Aizen Soska

• Initial Complaint

  Date:04/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was stolen which has both very sensitive stuff in the messages such as drivers license pictures as well as other important information. I reported this not even 30 minutes after the issue happened. I also attempted to call their "Support Number" which always said nobody was available to answer my call and did not have any form of voicemail system in place. I have made numerous tickets with their support as they have continuously closed and marked as resolved falsely and has not said a word to me at all. I continue to reopen the ticket stating the issue is unresolved and they continue to do it over and over again. As well, the people who stole my account have attempted to also charge my account even more money which thankfully I was able to catch and stop before they could get more than about $22 from me. I had a friend who also put in a ticket the next day as his account was stolen the same way from the same person and they resolved his within 24 hours. I have provided plenty of screenshots to them proving the account was stolen and gave them everything including the name they changed the account to, the email they used to swap my account and they continue to still repeatedly do the same thing and close these tickets with no response. If you go to their public support site as well and look at the forums at <***********************************************************************************************************> many people report they are experiencing the same kind of treatment.

  

  Business Response

  Date: 04/16/2024

  We are currently experiencing a higher than usual ticket volume. As of 4/16/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

• Initial Complaint

  Date:04/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord is unable to provide me customer support with a human being!!! I need help from a human and not get a automated response!!! I require to speak to a discord support agent and not a bot! My discord and personal email account associated with my discord account have been hacked through a friends discord account which has been hacked as well.I do NOT have access to the email nor the Authenticator, password or phone number they have added.I have NO access to the email account since the hacker got to my personal account as well and ********************** isnt helping me in time, every minute counts with this not being attended by a real person!

  

  Business Response

  Date: 04/16/2024

  On 4/8/24 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  It appears that the email address you are writing in from is not the email address you had described when creating your ticket.
  
  Since it seems like you're currently asking about an account associated with a different email address, please send us a new ticket through the other email address via our support form instead and our team can check on that request through there.
  
  To protect our users' privacy and security, we're only able to discuss account details with the email address associated with that Discord account
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21562041
  
  I am rejecting this response because:
  Im not satisfied with with response.

  And this is impossible because my account has been completely hacked and they have changed the email address on my original discord account. What else am I supposed to do if your recommendation is literally impossible? how else can i prove ownership of this account?
  my email adresss ************************** has been hacked, it was the email I have used to create the account but from what I can tell the associated email has been changed to another email! And ********* has locked the account indefinitely due to this whole hacked situation! 

  
  When my email got hacked I tried to create a support ticket under it the case number is ******** And my email provider, which is ********* pretty much sent me this email after I desperately tried to contact them about my account on another email:
  
  "Greetings
  
  Thank you for your patience while I conduct an investigation into your account.
  
  Account security is a priority at *********, and we have a team dedicated to investigating and reviewing fraudulent activity. The account and billing activity associated with your ********* account has been carefully reviewed by our fraud team and I can confirm that unauthorized access to your account has occurred. During the investigation process, we discovered that your security information has changed.
  
  If security features are updated in an account, we cannot help you recover an account as these types of updates and/or removals are completely beyond the control of Customer Support. We cannot make changes to your account security information due to the security protocols established when the account was created and the acceptance of the ********* Services Agreement when the account was created.
  
  The only option we have is to permanently ban this account to prevent additional usage. At this point, I have successfully suspended this account and will remain so indefinitely.
  
  Thank you for your understanding and patience as we investigate your account.
  
  Sincerely
  ********* customer support"
  
  
  With that being said Im unable to retrieve the email account whatsoever.
  
  
  But I can still see all of the emails that I have received on Friday the 5th, on the day that I got hacked.
  One of which being a recent nitro transaction for last month.
  
  Thank you, _bastet!
  Great success! Thanks for supporting Discord. You're awesome and you're my favorite Discord user (just don't tell the other ones).
  Purchase Details:
  
  Payment **: *******************
  Payment Date: Mar 26, 2024, 5:48:02 PM
  Payment Source: PayPal **************************
  Payment Description: Nitro Monthly
  Tax: Included
  Total: 9.99
  For your records, Discord's VAT ** is ***********.
  
  And I still have access to my PayPal account but I had to change the email so the hacker wouldnt get more than he already got.
  
  I have access to every single nitro transaction since I created the account. I can provide the Transaction **s if it helps to restore my account
  
  is there any other way I can proof my identification of me being the rightful owner of my account?
  
  The hacker has changed all of the account data including the # ** to vhzyw
  
  
  The User ** of the hacked account is 
  ******************
  
  
  Like I said,
  
  
  I do NOT have access to the email nor the Authenticator, password or phone number they have added. my discord ** was _bastet and the # was Bastet#**** My now hacked and changed email was ************************** My authenticators phone number was ************ 
  
  
  I was able to find out the email adress he changed to through a app called nevermet. I have created a nevermet profile some time ago where I had linked my now hacked discord account, it displayed the email even after changing the email itself so the accounts arent unlinked yet. I got to see that the hacker hasnt unlinked the accounts and the hacker has changed the email that I originally created my discord account with to: ************************* And the locations he logged in are from Brazil! Im not sure if its a VPN but thats what it showed before I got forced logged out! I need to speak to a support agent who can help me get my discord account back! Any minute that passes is a minute where the hacker creates more damage on my account and puts my friends in danger.
  
  
  And I got NO helpful Bot responses from these past two numbers!! Request #******** Request #******** !!
  
  
  The last message he sent me on my account said "I WILL ONLY REFUND THE ACCOUNT IF YOU SEND ME THE ******** referring to my csgo knife which is roughly worth 300$
  
  
  And the ** of that Message is:
  
  1225922176251596962

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 04/17/2024

  On 4/8/24 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  It appears that the email address you are writing in from is not the email address you had described when creating your ticket.
  
  Since it seems like you're currently asking about an account associated with a different email address, please send us a new ticket through the other email address via our support form instead and our team can check on that request through there.
  
  To protect our users' privacy and security, we're only able to discuss account details with the email address associated with that Discord account
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account was hacked on February 3rd, 2024, and the support team deemed my issue unimportant. They took 2 months to respond and their response was a refusal to do anything to help. I have reached out on several platforms but messages are completely ignored.

  

  Business Response

  Date: 04/16/2024

  On 3/27/24 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Apologies for the delay in our response. This is an automated message, in case you do have additional questions regarding your account.
  
  Beyond our original support regarding this issue, we're unable to provide additional information or support via this channel. If you need support on other subjects or situations, such as requesting to delete an old account or additional tips for setting up a new account, or questions about logging into the account, you can explore our *********** here.
  
  All the best,
  Discord Account Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was disabled a week ago for being under 13, to which ive sent in my ID and everything discord needs to fix my account but they **** all of my tickets as solved. *** only sent in two tickets but im super worried about my account getting banned and they have yet to get back at me. I have proven to discord twice that I am older than 13, (the whole reason my account was disabled) and they have done nothing about it to try and fix it.

  

  Business Response

  Date: 04/12/2024

  We are currently experiencing a higher than usual ticket volume. As of 04/12/2024 ticket #********is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 04/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will wait and hopefully in a couple of days this issue is resolved. Thank you so much!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of March 7 2024, my account was compromised and reproted to Discord via the support ticket system. My bank was also notified to be able to cancel the card associated with my Discord Nitro payments, which was used to purchase several Nitro gifts. It has been over a month and there has been no action whatsoever to recover this account made by **********************, nor have the payments been reversed, and I cannot access my personal data. Ticket id #******** remains unactioned except for automated responses.The account has not even been disbaled despite being reported as stolen. It is currently being used to attempt to compromise other accounts, and has contacted me again to try and extort money for the return of the account. The account remains active, however I have no ability to recover it.Discord has no interest in preserving customer data security, nor mitigating security risks to their own platform. Additionally, the Terms of Service seem to only apply to users as Discord has no committment whatsoeevr to data security best practices, nor to ensuring their service is not used for illegal purposes. It is completely unacceptable that a company as situated as Discord is does not have a better recovery process than making users wait over a month without any updates. I will not be accepting any response that indicates this is "higher than normal" ticket queues as this is simply false.. ********** search for similar customer experiences shows that **********************'s norm is taking upwards of a month to action these tickets, and that sometimes the very lucky user can have their account back in a day.

  

  Business Response

  Date: 04/09/2024

  We are currently experiencing a higher than usual ticket volume. As of 4/9/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21545888
  
  I am rejecting this because it is an automated response, unverifiable, absolutely false, and provides no new information or solutions.

  The account that compromised mine was restored within an hour of the ticket being filed, despite being filed after mine. I cannot accept that Discord is simply "too busy". It's been more than a month.

  
  

  

  Business Response

  Date: 04/12/2024

  We are currently experiencing a higher than usual ticket volume. As of 4/12/24 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21545888
  
  I am rejecting this response because it is still an automated non-answer. It is identical to the previous message and provides no information, or possible solution. 
  

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was hacked on 4/3/2024, and I submitted a support ticket immediately after it got hacked. The hackers emailed me saying they wanted to make a deal with me and if I wanted my account back then I would have to pay them $$$. I have been trying to reach someone on the support team through discords support tickets and have also *** them on ******* several times trying to get help from them to get my account back. The hackers changed my email address and then I believe they created a new account with that same email address so that the old one could not be changed back easily and put a 2FA on that account so even when I try to change my password I cannot because it asks me for a code. I have let discord know all of this and sent them screenshots of the emails where the hacker asked me for money to get my account back and they still have not responded other than just bot response messages that are no help. I spend about $10 a month paying for their ***** services, and have been for at least a year I believe. The fact that they cannot help paying customers regain access to their accounts when hacked is a huge red flag in my eyes. Its as if they dont care and are on the hackers side.

  

  Business Response

  Date: 04/09/2024

  We are currently experiencing a higher than usual ticket volume. As of 4/9/24 ticket #********  is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to discord support in regards to my Paypal being hacked and used on their application where 3 purchases were made not by myself, I am requesting a refund and the accounts that received the transactions to be banned.I have not heard anything from them other then a request stating me to provide them with the dates and that I did not make those purchases which I have done multiple times for the past 2 weeks with no email notification back about the process.I confirm that I did not authorize this charge and would like to receive a refund for the purchases on 03/14/2024 and 03/21/2024 for my Discord account associated with my email ********************** Those purchases were not made by me and multiple attempts were made for more purchases of $99 worth of gifted subscriptions which I stopped thanks to a notification on my phone.

  

  Business Response

  Date: 04/11/2024

  On 04/10/2024 we responded to the user via ticket #******** with, "I just checked our system and it looks like we refunded all the unauthorized charges on 03/14/2024 and 03/21/2024. In total, we processed four charges of $9.99,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21st I suffered a criminally recorded hacking incident across all my profile.This quickly resulted in me losing access to several accounts of whixh i have now regained access to / communicatiom from a business.However upon requesting help from Discord, i was not replied to until March 22nd after which i was told the ticket was escalated for the team to look at request #********.After which i have never been emailed or replied to ever since and no action has been taken to give access to the comrpomised account or deal with the safety of it being comrpomised.Discord have done absolutely nothing to ensure the safety of their users.

  

  Business Response

  Date: 04/09/2024

  We are currently experiencing a higher than usual ticket volume. As of 04/09/2024 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 04/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  around august of 2023, my account was hacked by a third party and turned into a vector of attack for digital malware to be spread. this account was reclaimed by me and not discord after a few hours of work. Discord around a few weeks later decided to shut down the account and claim they looked into the matter beforehand, and had a robotic support thing claim such on record. around the same time, an account for another third part online program, known as twitch tv, was hacked and shut down, but that company manually looked into it and restored that account, since it was seen by a human as hacked, and proven as such. I later filed a complaint on this very site for the account shutdown, and was publicly slandered by discord with false claims, and have subsequently filed a small claims lawsuit in my state of residence, which is still pending.This latest problem is i wrote to their support site 3 or so months ago asking for all my personal data be deleted, as i no longer can use their services due to their own ineptitude and lack of investigations. I have not heard back from them in over 3 months, and have also kept it updated with the question. Since they want to not discuss anything privately or publicly, i want to know why they have not replied, and why they have not yet deleted all my data from their system, with the help of the BBB.

  

  Business Response

  Date: 04/09/2024

  On 08/16/2023 we responded to the user via ticket #******** with, 
  
  "Hi there,
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. Unfortunately, we aren't able to locate an account with the email address you're currently writing in from. If you're referring to an account associated with a different email address, please send us a new ticket through that other email address instead.
  
  Furthermore, please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now closed.
  

  

  Business Response

  Date: 04/09/2024

  On 08/16/2023 we responded to the user via ticket #******** with, 
  
  "Hi there,
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. Unfortunately, we aren't able to locate an account with the email address you're currently writing in from. If you're referring to an account associated with a different email address, please send us a new ticket through that other email address instead.
  
  Furthermore, please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now closed.
  

  

  Business Response

  Date: 04/09/2024

  On 08/16/2023 we responded to the user via ticket #******** with, 
  
  "Hi there,
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. Unfortunately, we aren't able to locate an account with the email address you're currently writing in from. If you're referring to an account associated with a different email address, please send us a new ticket through that other email address instead.
  
  Furthermore, please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now closed.
  

  

  Business Response

  Date: 04/09/2024

  On 08/16/2023 we responded to the user via ticket #******** with, 
  
  "Hi there,
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. Unfortunately, we aren't able to locate an account with the email address you're currently writing in from. If you're referring to an account associated with a different email address, please send us a new ticket through that other email address instead.
  
  Furthermore, please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now closed.
  

  Customer Answer

  Date: 04/09/2024

   
  Complaint: 21539268
  
  I am rejecting this response because it is an automated bot response and not a response from a human. it shows the company does not care at all about resolving issues, nor the people who has issues with their product. I want to have a reply from an authorized human, not a bot
  
  Sincerely,
  
  *******************