Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I'm here to complain about an action taken on my account by this business. Someone mass-reported it, and the business in question, **************************, decided to forbid me from accessing it ever again.This action occurred in may 6th. I've tried contacting the business to no avail, i contacted them the same day the action was taken on my account, and they took a month to respond. The response was automated, saying that something went wrong with the request, (They said i had emailed them with the wrong email, when in fact, i haven't) and i was forced to make a new ********** these new requests i was also met with automated, trivial responses. I've asked to talk with an employee of the business but they completely ignored my request and marked it as "closed".In no moment the business gave me further information regarding the actions taken on my account, I've only received a bunch of emails saying my account had broken the Terms of Service, and contacting them up to this point didn't give any results.About the money i've spent on the business, couldn't have been more than 20 dollars. However, I used the account to hold private information that I am now unable to access to.

  

  Business Response

  Date: 07/09/2025

  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23572709
  
  I am rejecting this response because:

  It would be great to, at least, be shown what have I said that ended with the termination of my account. Other businesses properly inform their users of what ultimately lead to their termination for better understanding. Showing me the messages you've acted upon should be the least you can do.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/11/2025

  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23572709
  
  I am rejecting this response because: This response does not address my issue, i do believe the people at discord are capable of letting me know what messages i sent, rather than pasting their previous messages again. "We have reviewed and confirmed the violation". How could i be so sure you actually did that.
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account got banned 24 days ago for false reason. I sent a support ticket to the Discord support 19 days ago but i didn't get any response. The ban reason was child safety, but i never got involved this activity. Please help reach the support.

  

  Business Response

  Date: 07/09/2025

  On 6/19/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23572641
  
  I am rejecting this response because: I still didn't get answers why i got banned. Any of my messages contained something bad or i got mass reported or I was member of any server which got banned? Im not violated Discord's Terms of Service and Community Guidelines about child safety. I read twice and not violated any of the articles. I little bit tired for the automatic bot reply. Show me the proof, or give a second chance, because this suspense is ridiculous and Discord's support and appeal system is too lazy.
  
  Sincerely,
  
  Gyrgy Gergelics

  

  Business Response

  Date: 07/11/2025

  On 6/19/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  so there isnt really much to say except that im using discord and then it glitches and lags then signs me out im not concerned cause im thinking its just laggy but then it says my account has been suspended for ban evasion. nothing else, i put in an appeal and once i did that30 minutes later the reply says to appeal using the account that got banned. at that time the only other account that had been banned was 5 years ago and it was hacked after my information was spread (which i also reported to discord then and now) so when i told then i didnt have access to that email anymore and they closed the ticket immediately without actually helping i opended another and another and another for weeks on end. so now im hoping that BBB can help

  

  Business Response

  Date: 07/09/2025

  On 7/8/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23572438
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord terminated my account for satirical jokes that were made by me. My account was terminated for alleged violations that included messages deemed to have inappropriate or pedophilic undertones. However, I want to clarify that I am a minor myself, so such a classification doesnt logically apply in this context. Additionally, I strongly believe the ban was issued by an automated moderation system. For example, one of the flagged messages simply stated, I like men, which was somehow classified under child endangerment.Other messages that were cited could appear suspicious when taken out of context, but they were intended as satire and were not serious in nature. Again, I emphasize that I am a minor, and the context of the conversation matters. Unfortunately, Discord has not provided an option for me to appeal the termination, which leaves me unable to explain my side or request a fair review.

  

  Business Response

  Date: 07/09/2025

  As of 7/9/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello, Discord has falsely banned me because i said "i nuked a ****** with cp am i cool guys", due to my broken english, this may have a completly different meaning, i wanted to say that the server had cp on it, lets do the excercise, "i nuked a (****** with cp) am i cool guys", note the parenthesis, this is how i readed and worded it, "server with cp" -> meaning the server had cp on it, which i found it with my friends while playing minecraft, a bot was spamming the invitation of the server, all of that happened in 2020 or 2021, we decided to nuke the server, since we (and everyone) hates that disgusting content. however Discord just sends automated responses, which are not helpful at all

  

  Business Response

  Date: 07/09/2025

  
  On 7/6/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23572008
  
  I am rejecting this response because:

  Discord has responded, however they said i didn't provided an email, please, talk with Discord again and tell them that the Email linked to my Discord Account is ********************************
  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 07/11/2025

  On 7/6/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  Sincerely,
  Discord Trust & Safety,".
  
  The ticket is now solved.
  

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23572008
  
  I am rejecting this response because:

   

  hello, since discord sent the same response, i want you guys to send this message instead.
  
  " hello, Discord has falsely banned my account linked to my gmail ************************* because i said "i nuked a ****** with cp am i cool guys", due to my broken english, this may have a completly different meaning, i wanted to say that the server had cp on it, lets do the excercise, "i nuked a (****** with cp) am i cool guys", note the parenthesis, this is how i readed and worded it, "server with cp" -> meaning the server had cp on it, which i found it with my friends while playing minecraft, a bot was spamming the invitation of the server, all of that happened in 2020 or 2021, we decided to nuke the server, since we (and everyone) hates that disgusting content. however Discord just sends automated responses, which are not helpful at all"
  
  this one has my email
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got banned for child safety for being underaged but I am 19 and I sent out ID photo evidence aswell! I made a joke to a friend who already knew my age who had asked me again and I said 9 as a joke; but immediately after I said im 19 and before that I had said I was 19 aswell and I I said it a third time to my friend who has asked specifically! I have been in that server for 6 years it's just cray that they would ban me off discord for that! Also a man threatened me that if I did not privately message him and talk to him that he would report me and get me taken off/banned! So I'm upset they banned me but completely skipped over what the other user had said!

  

  Business Response

  Date: 07/09/2025

  We are currently experiencing a higher than usual ticket volume. As of 7/9/2025 ticket #********  is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: BBB Complaint Against Discord Dear Better Business Bureau, I am writing to formally lodge a complaint against Discord regarding the permanent ban of my account, which I have held for nearly three years. I wish to express my feelings of confusion and remorse due to this situation. Recently, I joined a specific server that contained NSFW content. Initially, I was unaware of the community guidelines I may have violated. In a moment of poor judgment, I made some comments that I now recognize were inappropriate. Unfortunately, these comments led to my being spam-reported by several users on the server. It was only after receiving the notification of my permanent ban that I began to understand the gravity of my actions. I was taken aback, as I had never intended to violate any rules or cause harm. Learning that my account, which I have invested time and effort into building, could be lost over a single mistake has been a distressing experience. I want to make it clear that I am truly remorseful for my actions. I understand that Discord has policies in place to maintain a safe and respectful environment for all users, and I fully support those measures. I acknowledge that my comments were inappropriate and recognize the importance of adhering to community standards. It was never my intention to offend or distress anyone in the community. Given my long-standing history with Discord and my genuine regret for my actions, I kindly request that you reconsider the decision to permanently ban my account. I have learned from this experience and am committed to upholding Discord's community guidelines moving forward. Thank you for considering my appeal and understanding my position.

  

  Business Response

  Date: 07/09/2025

  As of 7/9/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Discord regarding the recent and abrupt suspension of my account due to an alleged child safety violation. I was not provided with any specific details explaining the reason for this actionno messages, images, timestamps, or context were sharedmaking it virtually impossible to understand or properly respond to the accusation.Upon receiving the suspension notice, I attempted to reach out to Discords ************** team through their official support system. Unfortunately, all I received were automated responses and what appeared to be replies from bots. Despite submitting multiple support tickets requesting a formal review and clarification, I have yet to receive a response from an actual human representative.The lack of transparency and direct human contact is incredibly frustrating and unprofessional, especially in a situation as serious as a child safety violation. I take these matters with the utmost seriousness and want to be very clear: I would never engage in any behavior that puts the safety of others at risk. I believe this suspension was likely the result of an automated moderation system error, and I am requesting a thorough manual review of my account.I have been a loyal and responsible Discord user for over 8 years. Ive consistently followed the Terms of Service and Community Guidelines, and have maintained a clean record throughout my time on the platform. My account was not only used for personal communications and friendships but also served as a hub for business-related activity and community management. The suspension has had a significant negative impact on both my personal life and professional responsibilities. I am more than willing to cooperate fully with any investigation and provide additional information if needed. However, I feel I have been unfairly treated and left without proper recourse by a platform I have long trusted. I'm hoping the BBB can help Discord Account: nubly_i

  

  Business Response

  Date: 07/09/2025

  On 6/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23571297
  
  I am rejecting this response because: I am rejecting the company's response because it failed to adequately address the core issues I raised regarding the unjust suspension of my Discord account. The response I received was clearly automated and did not involve any meaningful human review, which is wholly inappropriate for a situation as serious as an alleged child safety violation. Such matters demand careful, individualized considerationnot generic responses generated by AI moderation systems.
  Despite my repeated efforts to contact Discord support and request a human moderator to review my case, all of my attempts were either ignored or met with automated replies that provided no actual information, evidence, or context behind the suspensionno messages, timestamps, or other specifics were shared. This lack of transparency and refusal to engage directly with users is unacceptable.
  I have been a loyal Discord user for over 8 years with a clean history of responsible behavior. The sudden and unexplained nature of this ban has had serious consequences on both my personal and professional life, including the loss of access to communities and servers I manage.
  Discord's ongoing failure to provide genuine customer support, combined with the denial of due process and transparency, constitutes not only a failure in user care but potentially highly illegal and unethical business practices. This includes denying users access to their data, failing to provide evidence for accusations, and not offering a path to meaningful appeal.
  I again urge Discord to have a qualified human review this case in full. The company must be held accountable for ensuring fair treatment, transparency, and legal compliance in its moderation and support processes. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 07/11/2025

  On 6/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23571297
  
  I am rejecting this response because:I am rejecting this response because: I am rejecting the company's response because it failed to adequately address the core issues I raised regarding the unjust suspension of my Discord account. The response I received was clearly automated and did not involve any meaningful human review, which is wholly inappropriate for a situation as serious as an alleged child safety violation. Such matters demand careful, individualized considerationnot generic responses generated by AI moderation systems.
  Despite my repeated efforts to contact Discord support and request a human moderator to review my case, all of my attempts were either ignored or met with automated replies that provided no actual information, evidence, or context behind the suspensionno messages, timestamps, or other specifics were shared. This lack of transparency and refusal to engage directly with users is unacceptable.
  I have been a loyal Discord user for over 8 years with a clean history of responsible behavior. The sudden and unexplained nature of this ban has had serious consequences on both my personal and professional life, including the loss of access to communities and servers I manage.
  Discord's ongoing failure to provide genuine customer support, combined with the denial of due process and transparency, constitutes not only a failure in user care but potentially highly illegal and unethical business practices. This includes denying users access to their data, failing to provide evidence for accusations, and not offering a path to meaningful appeal.
  I again urge Discord to have a qualified human review this case in full. The company must be held accountable for ensuring fair treatment, transparency, and legal compliance in its moderation and support processes. Nobody is speaking about these issues. Discord as a company shouldn't be allowed to do this and if this goes on I will get in contact with the GDPR.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have done nothing that violates child safety and request that my ban be lifted. I have submitted multiple tickets and have not received any human response that has reviewed my case. Please review and lift my suspension. I have purchased discord nitro and have never violated ToS and should be treated as a paying customer.

  

  Business Response

  Date: 07/08/2025

  On May 6, 2025 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now closed.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23570712
  
  I am rejecting this response because:
  

  This is an automated response and I would like someone to look into my case. The violation stems from the fact that I was in a destiny 2 discord server and abbreviated checkpoint and your new ai bot banned me without looking at the topic being discussed, similarly to how people got banned in geometry dash for creator points and in cod for COD points. I would like the decency to at least get a human response from discord as I have been a nitro member for 5 years. I am a competitive esports player and would like to be able to have access to discord for the ability to communicate with my team. I would never do anything to violate child safety. Please look into this I am begging for at least a human to review this case.

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 07/11/2025

  On May 6, 2025 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  
  The ticket is now closed.
  

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I was simply playing a game on Roblox, when suddenly a random person sent me a friend request and at the time i didn't think much of it so i just accepted it after which he told me to send an image to a person that i completely didn't know, because that person blocked him. I decided to send the image and the person replied to me that the guy who told me to send the image wants my account because of my username, which is "ohpeaum" and the person who told me to send the image said "say bye to your account" and "let me know when discord sends a message to your account" and i thought that hes just bluffing, however after a few hours i got logged out of my account on both my computer and my phone.

  

  Business Response

  Date: 07/08/2025

  We are currently experiencing a higher than usual ticket volume. As of 7/8/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Rokas Laas

  Customer Answer

  Date: 07/21/2025

  Dear Discord **** I made an appeal about my unfair ban reason "Child Safety" basically what happened was someone sent me a friend request telling me to send an image to a person that they blocked the image wasnt anything wrong it was just a kid smiling taking a selfie, and so i sent a friend request to that person and then sent that photo after which the person told me "Vorth wants your acc :skull:" and I instantly relogged into my account to change my token incase he stole my data, however that wasnt the case, the person who told me to send a photo said "Lmk when discord messages you about your acc" to which i thought he was bluffing and unfriended him. A few hours passed and i was logged out of my account, i logged back in only to see that i was banned for "Child Safety" I sent Discord an appeal however i wasnt logged in so i sent 2 more which both got "Solved" however there was no reply stating what changes were made or any reason to as why they were "Solved" and its been almost 2 weeks since i made that first ticket regarding my ban and still havent gotten a response and in those 2 weeks my nitro has been slowly ending because i got banned for a false reason. I hope to get a response from the Company either unbanning my account OR showing me proof of me breaking the "Child Safety" rule. Best Wishes