Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Discord ************** Team,This message serves as an appeal for the recent ban of a Discord account, associated with ******************** as its email, ilvgirl is it username, reportedly issued due to a child safety violation. I believes this ban to be an error and that Discord's child safety policies were not violation.I did not engage in any behavior that violates Discord's policies concerning child safety, such as uploading illegal ****************** material (CSAM) or engaging in grooming. I also have never participated in such things and was never giving a reason for my banned but just child safety so I request a human representative to look over my data that got me banned and show me it while also reviewing it.

  

  Business Response

  Date: 07/09/2025

  On 7/9/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was recently permanently banned for ban evasion, but this happened due to a misunderstanding caused by an earlier, wrongful ban one that Discord themselves later admitted was issued in error and reversed.While that first ban was still active, I briefly logged into Discord using another account not to break any rules or cause harm, but simply to access the platform while I filed appeals and waited for a response. I wasnt trying to evade anything; I believed (correctly) that the original ban was a mistake and just needed a way to communicate while it was being handled.Discord eventually acknowledged the original ban was wrong and reinstated my account but now Ive been banned again for ban evasion, even though the ban I was supposedly evading was itself invalid. I didnt abuse the platform, I didnt misuse the second account, and I wasnt trying to bypass punishment just trying to stay connected during an unfair suspension.This current ban seems unfair and automated, and Ive had no success getting a real person at Discord to look into it. Im simply asking for a human review and for my account to be reinstated, now that the original issue was already resolved.

  

  Business Response

  Date: 07/09/2025

  On Date: 7/9/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was recently permanently banned for ban evasion, but this happened due to a misunderstanding caused by an earlier, wrongful ban, one that Discord themselves later admitted was issued in error and reversed.While that first ban was still active, I briefly logged into Discord using another account, not to break any rules or cause harm, but simply to access the platform while I filed appeals and waited for a response. I wasnt trying to evade anything; I believed (correctly) that the original ban was a mistake and just needed a way to communicate while it was being handled.Discord eventually acknowledged the original ban was wrong and reinstated my account, but now Ive been banned again for ban evasion, even though the ban I was supposedly evading was itself invalid. I didnt abuse the platform, I didnt misuse the second account, and I wasnt trying to bypass punishment, just trying to stay connected during an unfair suspension.This current ban seems unfair and automated, and Ive had no success getting a real person at Discord to look into it. Im simply asking for a human review and for my account to be reinstated, now that the original issue was already resolved.

  

  Business Response

  Date: 07/09/2025

  On Date: 7/9/25 we responded to the user via ticket #********  with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to ask for your assistance in resolving an issue with Discord regarding a wrongful suspension of my account.On or around June 24, 2025, Discords automated system flagged one of my private messages and suspended my account. I strongly believe this action was the result of a misunderstandingmy message was taken out of context and did not violate their rules.Since then, I have submitted multiple support tickets to Discord, but have received only automated replies. I have not had any opportunity to communicate with a live person, despite my attempts to explain the situation and request a reinstatement. As a result, my account remains suspended, and I have had no real recourse.I respectfully request the BBBs help in having Discord review this case with genuine human attention and reverse their suspension. I appreciate your consideration and support.

  

  Business Response

  Date: 07/09/2025

  On 7/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23573840
  
  I am rejecting this response because I firmly believe this decision was made in error and deserves a thorough human review. The automated reply did not provide specific details about what content violated Discords Terms of Service, especially regarding Child Safety. I did not share, solicit, or promote any prohibited material. I respectfully request that a member of the Trust & Safety team personally review my case, evaluate the context, and explain what triggered the ban. A clear explanation and fair reassessment would be greatly appreciated.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/11/2025

  On 7/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23573840
  
  I am rejecting this response because:
  They have once again used the same auto-generated answer instead of having a human actually review my appeal. Only a human can understand the specific context of my ban and resolve it properly. Their system made a mistake by banning people randomly, and automated responses do not address this issue.
  I strongly request that a real person reviews my appeal instead of relying on automated scripts.
  

  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2025, my Discord account was suspended for an alleged child safety violation. I want to state clearly and unequivocally that I did not engage in any behavior that would warrant such an accusation or violation. I am 100% certain that this suspension was issued in error or as a result of a false report.Following the suspension, I submitted multiple appeals to Discord through their official support channels in an effort to resolve the issue. However, all of the responses I have received appear to be automated or from bots, with no indication that my case has been reviewed by a real person. Despite my repeated attempts to request a manual review and explanation, I have received no meaningful communication from Discord staff.This has left me without access to my account and communities that I have been a part of for years, and it has significantly impacted my ability to communicate and participate in the platforms I rely on.I am filing this BBB complaint in the hope that Discord will properly investigate my account and provide a transparent and human-reviewed resolution to this issue. I am more than willing to cooperate with any steps necessary to clear up this matter and have my account reinstated.

  

  Business Response

  Date: 07/21/2025

  On 7/21/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23573787
  
  I am rejecting this response because:

  I am writing to formally reject Discord's response to my BBB complaint regarding the termination of my account for an alleged child safety violation that I categorically deny.
  Discords reply indicated that the decision is final and that no further appeal will be considered. However, I have not been provided with any opportunity to directly communicate with a human representative, nor have I been given any details about the nature of the alleged violation. This lack of transparency is both concerning and unjust.
  I understand and support Discords efforts to protect user safety, especially regarding child safety. However, I respectfully assert that I have committed no such violation and request the following:
  A clear explanation of the specific reason for the ban, including the date, context, and any evidence that led to this action.
  A direct review of my case by a human Trust & Safety team member, not an automated system or template response.
  Reconsideration of my account termination in light of the lack of substantiated claims against me.
  As a consumer, I believe I am entitled to a fair and transparent process, particularly when facing such serious allegations. Closing the matter without communication sets a dangerous precedent and denies users any path to resolution in cases of error or misunderstanding.
  I am committed to cooperating fully to resolve this situation and I respectfully ask Discord to engage in a genuine review of my case.
  Thank you for your time and attention.

  Sincerely,

  ******** *****
  spookyspookin
  ***********************************
  

  

  Business Response

  Date: 07/22/2025

  On 7/21/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
   
  

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23573787
  
  I am rejecting this response because:
  I am writing to formally reject Discord's response to my BBB complaint regarding the termination of my account for an alleged child safety violation that I categorically deny.
  Discords reply indicated that the decision is final and that no further appeal will be considered. However, I have not been provided with any opportunity to directly communicate with a human representative, nor have I been given any details about the nature of the alleged violation. This lack of transparency is both concerning and unjust.
  I understand and support Discords efforts to protect user safety, especially regarding child safety. However, I respectfully assert that I have committed no such violation and request the following:
  A clear explanation of the specific reason for the ban, including the date, context, and any evidence that led to this action.
  A direct review of my case by a human Trust & Safety team member, not an automated system or template response.
  Reconsideration of my account termination in light of the lack of substantiated claims against me.
  As a consumer, I believe I am entitled to a fair and transparent process, particularly when facing such serious allegations. Closing the matter without communication sets a dangerous precedent and denies users any path to resolution in cases of error or misunderstanding.
  I am committed to cooperating fully to resolve this situation and I respectfully ask Discord to engage in a genuine review of my case.
  Thank you for your time and attention.
  

  Sincerely,
  

  ******** *****
  spookyspookin
  ***********************************

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello good afternoon. My account on ********************** was wrongfully suspended for child safety. I didnt do anything wrong to deserve my account getting permanently suspended. Someone falsely reported me and I have no idea why. Ive already appealed 2 times to discord about it but I have YET to have heard from them back. I didnt send or say anything for them to have suspended me with no reason or proof. If you guys could please do anything about this I would really appreciate it. Thank you so much and have a great day.

  

  Business Response

  Date: 07/09/2025

  On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got banned off the platform Discord for the reason "Child safety." The message I sent in question was "f*ck!~". This was a typo that I sent as the ~ and ! are on the same key, and I simply didn't press shift. I have had been on that account known as "rivvy1" for the longest time, and I just lost a year worth of money funding the company to get falsely banned. I wish to have my account to be unbanned due to my false ban. This is not an issue among only me, as several users across the platform have got falsely reported and banned. Here is a *********** having the same problem I am. ********************************************************************************

  

  Business Response

  Date: 07/09/2025

  On 7/9/25 we responded to the user via ticket #******** with, "[Hello,
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Additionally, we would like to request that you use civil language when contacting us in the future.
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *********,
  
  River ********

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform. I haven't done anything wrong and I believe my suspension should be lifted. I was suspended around May 2025, and whenever I try to make a ticket with Discord support, I get an automated response, without someone actually looking at the ticket or telling me what I have done wrong. I am a minor and have not violated any child safety laws.

  

  Business Response

  Date: 07/09/2025

  On 7/9/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on June 29 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/09/2025

  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23572731
  
  I am rejecting this response because: all I asked was what was the source for the gif then I was banned I dont understand how asking for the source is non-consensual adult content please explain or unban me.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/11/2025

  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/13/2025

   
  Complaint: 23572731
  
  I am rejecting this response because I do not believe that my account has been reviewed by a human as I have been given the same response every time that Ive appealed the suspension and on my account.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I'm here to complain about an action taken on my account by this business. Someone mass-reported it, and the business in question, **************************, decided to forbid me from accessing it ever again.This action occurred in may 6th. I've tried contacting the business to no avail, i contacted them the same day the action was taken on my account, and they took a month to respond. The response was automated, saying that something went wrong with the request, (They said i had emailed them with the wrong email, when in fact, i haven't) and i was forced to make a new ********** these new requests i was also met with automated, trivial responses. I've asked to talk with an employee of the business but they completely ignored my request and marked it as "closed".In no moment the business gave me further information regarding the actions taken on my account, I've only received a bunch of emails saying my account had broken the Terms of Service, and contacting them up to this point didn't give any results.About the money i've spent on the business, couldn't have been more than 20 dollars. However, I used the account to hold private information that I am now unable to access to.

  

  Business Response

  Date: 07/09/2025

  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23572709
  
  I am rejecting this response because:

  It would be great to, at least, be shown what have I said that ended with the termination of my account. Other businesses properly inform their users of what ultimately lead to their termination for better understanding. Showing me the messages you've acted upon should be the least you can do.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/11/2025

  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23572709
  
  I am rejecting this response because: This response does not address my issue, i do believe the people at discord are capable of letting me know what messages i sent, rather than pasting their previous messages again. "We have reviewed and confirmed the violation". How could i be so sure you actually did that.
  Sincerely,
  
  **** *****