Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ************************************************* am writing to file a formal complaint regarding the suspension of my Discord account, which I believe was wrongfully disabled due to an automated system. The ban was issued without any prior warning, explanation, or opportunity to appeal.I have not received any detailed information about what triggered the suspension, nor have I been provided with a clear path to dispute the action. The only response I received was a generic message stating that the account violated *********************** Terms of Service, but no specifics were shared.I understand the importance of safety policies, but I also believe that users should be given a fair chance to explain themselves, especially when the action appears to be automatic and may involve misunderstandings or context.I respectfully request a proper, human review of my case and the reinstatement of my account. I have spent considerable time building my connections and experiences on Discord, and I believe this action was taken unfairly. I've initiated this complaint because more than 60 days have passed since I submitted a dispute to Discord through their official support channels, and I have not received a fair resolution. Any content that may have triggered the violation was originally downloaded from Discord itself, and to my knowledge, it was not ********** is likely that the ban was caused by Discord's automated PhotoDNA detection system. ********* itself has acknowledged that such systems can produce false positives, as they rely on digital fingerprints, similar to how antivirus software works. The fact that Discord does not allow appeals in these cases is deeply unfair.I kindly request that my situation be reviewed manually and my account reinstated. It has now been four months since the ban, and I have not been given a meaningful opportunity to appeal, even though the content in question was not illegal.Thank you for your attention and assistance.Sincerely,abriil_.nys

  

  Business Response

  Date: 07/10/2025

  On 7/10/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23575067
  
  I respectfully reject this response.
  
  It is evident that this is an automated template, as I have not received a detailed explanation of the alleged violation. I am not aware of having shared or engaged in any content that would violate Discord's Terms of Service or Community Guidelines.
  The content in question was downloaded from Discord itself and, to my knowledge, was not illegal. The ban seems to be the result of an automated system such as PhotoDNA, which is known to produce false positives. ********* itself has acknowledged this possibility, as these systems rely on digital hashes and not actual content analysis.
  I have not been given a proper chance to appeal this action or receive a human review. I am requesting a transparent and manual investigation of the case, and I expect a proper explanation of the violation that led to this ban. If Discord continues to deny my right to a fair appeal, I will consider pursuing further action through regulatory and legal means.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 07/11/2025

  On 7/10/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
   

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23575067
  
  I respectfully reject this response.
  
  It is evident that this is an automated template, as I have not received a detailed explanation of the alleged violation. I am not aware of having shared or engaged in any content that would violate Discord's Terms of Service or Community Guidelines.
  The content in question was downloaded from Discord itself and, to my knowledge, was not illegal. The ban seems to be the result of an automated system such as PhotoDNA, which is known to produce false positives. ********* itself has acknowledged this possibility, as these systems rely on digital hashes and not actual content analysis.
  I have not been given a proper chance to appeal this action or receive a human review. I am requesting a transparent and manual investigation of the case, and I expect a proper explanation of the violation that led to this ban. If Discord continues to deny my right to a fair appeal, I will consider pursuing further action through regulatory and legal means.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I'm reaching out to BBB in a new ticket about whole discord situation.I was banned off discord for sending a shitpost video that violated Child Safety and got my account permanently suspended, I did not know the video contained clips that could have hardmed discord ToS in any way. I can't get a reaply from a human in discord support around this serious matter.They also have not provided me with any details about why my account got 2 violations even though I deleted the shitpost video myself and got suspending violation right after deleting it.I never intended to cause any harm and I'm seeking a way to lift the suspension from my account, I've been paying for discord Nitro since 2021 and my banking details are still linked to the account leaving my bank credentials at risk if something happens that is now beyong my control. My discord username is saphhie My other discord that was created in 2024 as backup got banned for ban evasion linked to my main account, the ********************** username most_sane_rivulet I'm seeking proper justice and lift of violations from both accounts as I really did not meant any harm towards no one online or in real life

  

  Business Response

  Date: 07/09/2025

  On 6/27/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23574854
  
  I am rejecting this response because: My intentions were not to break discord ToS in any way, I did not know that a shitpost video contained a moment that could get me banned. I've spend years on discord and money on the Nitro subscribtion and avatar decoration, that shows that it was clearly a mistake from my side. I would like to use discord again.
  Please re-think the decision that was applied to my account with knowlage that it was a clear mistake from my side for not viewing the video fully, I would be very thankful if my account was restored with ************ or even At Risk account status. I'm sorry that my actions triggered a serious policy violation. 
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:07/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around January of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/09/2025

  
  On 7/3/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint in regard to a recent account suspension issued by Discord. My account was disabled/suspended without clear justification or transparent reasoning, and I believe this action was taken either in error or without proper human review.I have already submitted a support ticket through Discords ************ but it appears that only automated responses are being issued, and I have no way of confirming that a human moderator has actually reviewed the details of my case. Despite follow-ups, Ive received no clear explanation or ************* request is simple: I am asking that my case be reviewed manually by a human member of Discord's ************** or Customer Support team and that I be provided with a clear explanation regarding the reason for my suspension. I am fully willing to cooperate with any investigation or provide any further information needed to resolve this issue.The lack of transparency, communication, and escalation pathways from Discord Support has left me with no other option but to file this complaint. As a paying user and member of the ********************** community, I expect fair treatment and the opportunity to be heard.Ticket Reference Number: #******** I appreciate your help in escalating this matter so it can be reviewed properly.

  

  Business Response

  Date: 07/09/2025

  On 7/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23574617
  
  I am rejecting this response because: I strongly believe there has been no violation of the Discord ToS made by my account and this is simply an error due Discords poor AI filter. 

  I have not had a single human review my ticket therefore have not been given a fair chance to appeal the violation they accuse me of. 

  I believe its in Discords best interests to review the false suspension to my account which I have had for 9 years and had been a loyal paying customer of their service.

  A single human could review my ticket and see this was applied in error. 

  
  

  

  Business Response

  Date: 07/12/2025

  On 7/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
   
  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23574617
  
  I am rejecting this response because: this ban is likely due to discords overzealous AI filter which results in so many bans, even false positives which is the case in this situation.

  The image that was sent was a meme that has been sent around the internet for years so therefore does not break any of discords ToS
  

  A review would unban my account

  
  Sincerely,
  
  

  
  

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I got my Discord account suspended for reasons unknown other than the company stating Ban Evasion which I was unaware of doing nor do I have knowledge of intending to do so, they have essentially cut off my means of communicating with friends and family despite me never having committed such an act because all I did was log into my account and then log out after which I tried to log back in and got hit with a suspended account *************** only request is that they restore my account.

  

  Business Response

  Date: 07/09/2025

  On 7/9/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *** Gin ****

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/9/2025 I was permanently suspended from Discord on my account with the username (Kittend) around 4:45 am on 07/09/2025. I was disconnected from a voice call with my friends, where I was streaming horror games and ******* true crime. I was instantly signed out, and received an email stating my account was suspended and to sign in to see my account standing. Upon further inspection to find out why I was suspended, they claim *with no actual messages, or emotes, or gifs reported* that I was suspended at random for child safety material. I don't even interact with minors as I am a streamer with a following of over ****** followers. I have been either AI flagged from false/bot spam reports, and I have a strict rule that my spaces are 18+, even my streams, because I curse a lot! I have spent over ***** USD on Discord since 2017, when my account was created. I have also participated in plenty of social giveaways and been a staple in my streaming community with my server! I would never do anything to jeapordize or break the ToS of Discord, my server even says in the rules to go to their trust and safety and read all of them before gaining access! I take my account very seriously; it is my career that's on the line here because of false reports! Please, if there is anything that can be done, I would greatly appreciate it! I don't think robots should be in charge of reviewing accounts on **********************, as things like this happen very FREQUENTLY. There's a whole ************ of it! This is borderline slander, if not already at that point. If I had access to all my messages and servers, it would be very quick to tell that I do not interact/post anything that has to do with minors.

  

  Business Response

  Date: 07/09/2025

  On Date: 7/9/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23574504
  
  I am rejecting this response because: 
  
  I have not received any form of proof of my suspension, I was falsely reported after a group from a public discord I was in said they were after my account. I have over ***** USD into my account and nitro giveaways, why would I do anything to jeopardize my career that's also heavily on discord? 
  
  This is completely and utterly unjustified, there is no actual reason I should have been banned compared to the people who are on discord who GENUINELY endanger children. My spaces are 18+ as I have said before, not having discord absolutely ruins my life!
  
  This was a false report, I even had people trying to raid my streaming server! If it's that easy for you guys to ban someone who has been dedicated to your platform for so many years, and has never had a record of doing anything malicious don't you think that is a redflag? 
  
  Genuinely, I have had my account for 7+ years, and have only had one warning before, for a server that I forgot I was even in, I don't intentionally go looking for trouble or reasons to ban an account I have put so much effort and love into. I even went on reddit the day I was banned and a ton of other people got false flagged and banned too for the same reason I did, no explanation, just years of their lives gone for the same exact reason with no explanation! 
  
  Sincerely,
  
  Madison ********

  

  Business Response

  Date: 07/12/2025

  On Date: 7/9/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
   
  

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23574504
  
  I am rejecting this response because: 
  The server I was in was an 18+ server, regardless of anything, there should be NO KIDS in the server or interacting with adults. I have plenty of proof in recordings to show what you are allowing on your platform. My roommate even joined the server and it's still up! They still create servers to dodge the ToS constantly! I will send whatever videos I need to, but it's extremely graphic. I am not allowing this to be put onto me for other people being malicious and trying to ruin my career. I have been in contact with an attorney since I have over 10gigs of proof of what happens in this server without other members being suspended or banned by discord. This was a direct attack on my account, and is very much illegal. 
  
  I would prefer to be contacted by someone via telephone if available at this point, thank you. 
  
  Sincerely,
  
  Madison ********

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was permanently suspended with the reason being a Child Safety violation. I dont understand why this happened. Ive never done anything against the rules. I just talked in voice chat and played games normally.I already submitted an appeal, but havent received any response. There was no explanation or evidence given, just the ban.Please take another look at my case. I believe this was a mistake.

  

  Business Response

  Date: 07/09/2025

  As of Date: 7/9/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was recently permanently suspended on July 6 2025 for apparently violating the child safety policies. I dont know which ones or how it happened but I dont believe I have violated anything. I speak to a very small group of friends who Ive known for many years and were all adults. Ive sent my appeal to Discord and was told by a bot that it was reviewed and I was to remain suspended. I still have no idea what I did wrong and i feel like I need a fair trial or something because taking away my account without properly explaining why while sending me in circles with the same few messages isnt right. This account is a big part of my life. Ive had it since I myself was a child. Its always been important to me. I followed the rules then and I have no reason to break them now. How is this supposed to work when I dont even know the what the problem is or how to get ahold of anyone who can help me?

  

  Business Response

  Date: 07/09/2025

  On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23574267
  
  I am rejecting this response because:
  I still dont see the reason or the proof or anything as to why I was suspended in the first place I was issued no warnings or anything. That response is the same response that the ai gives. Like what did you review? Why is there such a lack of information and communication on Discords part considering communication is the whole point of Discord. I still believe my account has been falsely and unfairly suspended and will continue to ask for my account back until you can at least show me with proper details what exactly it was that warranted my permanent suspension.
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform for spamming or platform abuse.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/09/2025

  As of 7/9/2025 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely banned and discord will refuse to unban me or even let me log back into it to check my ban reason

  

  Business Response

  Date: 07/09/2025

  On Date: 7/9/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23573950
  
  I am rejecting this response because: I am unable to get access back, I lost access to my passkey never set a 8 digit code, which I need to reset my password (as I forgot it), and I need one to also log back into.

   

  also my alternate account which was banned for evasion is still banned 
  
  Sincerely,
  
  Lily X

  Customer Answer

  Date: 07/10/2025

  My main account was locked for suspicious activity, so I need to change my password 

  but to change my password I need whats called a passkey, but I lost access to that. A alternative is a 8 digit code but I never set one, so I have no way to get back into my account as I need to reset my password, and to reset my password I need a passkey.

   

  also I had a alternate account that was banned for ban evasion, which discord should have unbanned due to my main accounts ban being lifted 

  Customer Answer

  Date: 07/10/2025

  My full last name is ****

  

  Business Response

  Date: 07/12/2025

  On Date: 7/12/25 we responded to the user via ticket #******** with, "Hi there,
  
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. It looks like you're writing in about another account please submit a new ticket on our report form and provide the correct email address.
  
  If you are writing on behalf of another user, please have the affected user write in directly themselves (from the email address associated with their account) to ********************** for assistance or to appeal any action that might have been taken on their account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23573950
  
  I am rejecting this response because:
  
  The other account is my alternate account

  when I try and get help from support on it, there is no help what so ever 

   

  Sincerely,
  
  **** ****