Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business falsely terminated my account, providing no objective reason, when contacting their tech support, every email is being ignored or I am given Bot answers.This happened on July the 5th, 2025. My account on businesses platform was mass reported by unknown users of this platform, resulting in false termination. I sent 3 appeal emails, all 3 got ignored.I am looking for this business to contact me with real people and review my termination reason, reinstating my account in the process.From my point of view, the business accused me of sending illegal content, making me believe this is a targeted harassment towards me.

  

  Business Response

  Date: 07/08/2025

  On 7/8/25 we responded to the user via ticket #******** with, 
   
  "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
   
  The ticket is now closed.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23570065
  
  I am rejecting this response because:
  

  While they did remove violations from my account, 5 hours later I received one of the violations back, which limited my account, I would like them to reevaluate severeness of said violation which is, in fact, a serious accusation of breaking a ToS rule about child safety, while message proof provided by them could be taken out of context, and even was taken out of context by Discord's AI moderation, I am hoping Discord can reevaluate this violation and remove it.

  I attached an image of the violation proof material, and message, that I sent, could be easily taken out of context, which is what I'm afraid of.

  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 07/11/2025

  On 7/8/25 we responded to the user via ticket #******** with,
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety".
  
  The ticket is now closed.

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to appeal the permanent ban on my alt account ********************. My alt account was banned for ban evasion/chain ban after my main account was permanently banned. However, my main account has since been reviewed and unbanned, as it was determined that the original ban was a mistake. I created my alt account at the same time as my main, not for the purpose of evading any bans, but simply to have a backup and to separate different communities/interests. I did not use my alt account to bypass any restrictions or bans, and both accounts were active prior to any enforcement action on my main *********** that my main account has been reinstated and the ban found to be in error, I kindly request that you review the ban on my alt account as well. I believe it was caught up in the automated ban process due to its association with my main account during the period of the false ban. Please let me know if you need any additional information to assist with your review.

  

  Business Response

  Date: 07/10/2025

  On 7/10/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I'm filing this complaint because I believe that I was falsely accused and haven't done anything wrong, at least to my knowledge like many other members of the Discord platform.I was suspended on the 8th of July 2025, wrote multiple tickets to Discord without a response. After googling a bit, chances of actually getting a response are slim to none from them, which is why I resorted to write to BBB.For over 5 years I supported Discord with nitro payments and to get no response from them is just appalling, that's 600$ just gone without any remorse or pity from them.Years spent on the platform, all the communities I interacted with, just gone in a moment and I don't even know why. Was I mass reported? Did I break a rule I didnt know existed? Or was i part of a server that broke the rules.I will lose quite literally a part of my "internet life" without Discord and I will never find some people I communicated with before, so at the very least your help in reaching out to recover my friend/server list is more than enough for ***** account email is ************************** and my discord tag eirx32.Thank you in advance for any help you can provide.

  

  Business Response

  Date: 07/09/2025

  On 7/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23569685
  
  I am rejecting this response because:
  
  I kindly request that this appeal be reviewed by a human representative and receive a human-written, non-AI or template response.
  I have been a Discord user for nearly 10 years without a single prior warning or Terms of Service violation. This recent ban came as a complete surprise without warning, and I have not been shown the specific message, server, or timestamp that triggered it. The explanation provided was vague and generic, offering no clarity. I respectfully ask for full transparency regarding what occurrednot just a category of violation, but the exact content and context of the alleged breach.
  
  Discord is well known for a wave of unjustified bans over questionable triggerssuch as the recent cases involving Marvel Rivals ads. With that in mind, how can any user plead their innocence or even understand their mistake if they are never shown how, when, and where a rule was actually broken? A true explanation must include the server name and a timestamp, along with the specific post or message that resulted in this enforcement action.
  
  My immediate concern is that my Nitro subscription be cancelled as soon as possible, since I no longer have access to my account and cannot manage billing myself. Ive seen reports from other users who continued to be charged after a ban, which I would like to avoid. I also request a refund for the current billing period, as I cannot access or use the service.
  
  Additionally, I am formally requesting a copy of all personal data associated with my account as is my right and as is provided for under Discords privacy policy.
  I received a bot response from *********************************** directing me to a profile portal where I could download my data packagean option which is no longer available to me due to the ban. This is yet another example of why these automated templates and bot responses are inadequate for real support issues.
  
  I want to emphasize that I care deeply about recovering my account. I am committed to pursuing this matter fully and, if proven to have breached the Terms of Service, to make amendsif possible. If necessary, I will engage legal counsel to assist in securing a proper review by a human representative. I was not a free user, but a paying customer with resources to escalate the case as far as it needs to go. It is not an understatement to say that Discord has been an integral part of my life for the past 10 years, having it ripped away like this is truly unjust.
  
  Thank you for your time and attention. I sincerely hope this message reaches a human for review.
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 07/11/2025

  On 7/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23569685
  
  I am rejecting this response because

  Its another template/automated response.
  Thank you  BBB for reaching out, next one is going to be a formal letter from a lawyer.
  
  Sincerely, 
  ****

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a user of ********************** for 7 years. I woke up to my account suddenly banned on July 4, 2025. This is my first time ever getting a huge warning leading to a permanent suspension. I believe this action was taken in error, as I have never knowingly violated any of Discord's Terms of Service or Community Guidelines. It appears that Discord's automated moderation systems have recently been suspending a large number of users in error, and I believe my account may have been affected by this issue.Unfortunately, all my previous support tickets were responded to by what appears to be an automated system, and I have not received a meaningful explanation or review of my case by a human representative. I respectfully request that my situation be escalated to a human member of the ************** team for proper investigation. Ive seen multiple posts online from other users who are also experiencing false bans, with many reporting that their support tickets are only receiving automated responses and no clear explanation or assistance from Discord.

  

  Business Response

  Date: 07/09/2025

  On 7/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! Discord has not gotten back to me at all in weeks, All ive gotten are AI responses and its killing me, As i have done nothing wrong at all, I would like to be stubborn, And since this has happened to a lot of other people, They have not explained what i did also. I was falsly banned for "Child safety" As i dont hangout with kids nor am i around them? They have not given me a human, They have ignored my emails and not explained anything to me at all. They will not get back to me at all, And i have no other choice except to come here to get an answer, I have not broken anything and ive been on discord for a good while.

  

  Business Response

  Date: 07/08/2025

  As of 7/8/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23569208
  
  I am rejecting this response because: I would like an answer on what i did, And To be unbanned as i havent done anything wrong, And if i have, I would like screenshot or evidence proof. I did not break anything for Child Safety And i would Like a Humanly answer, Not **. Im gonna keep fighting till i get this correctly. Discord is known for the ** responses and everything, And not complying with people. 
  
  Sincerely,
  
  Lavender Kief

  

  Business Response

  Date: 07/11/2025

  As of 7/11/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23569208
  
  I am rejecting this response because:
  I still havent gotten an answer at all. I would really like an answer as i haven't still dont anything wrong.
  Sincerely,
  
  Lavender Kief

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost access to an account, or rather an account that I spent money on that I am still logged into. I no longer have access to the 2 factor authentication. The company that I have the account with refuses to assist me with an alternate way of verifiying my indetity, but they are willing to delete my account withought me verifying my indentity. Please help! this is extermely frustrating and insulting.The account has been connected to my email for as long as I have had it. My phone broke and the backup codes they gave me no longer work. I reached out to them about this and their response basically was "You need to make a new account", "If you want we can help you delete this account". Seemingly they could not verify my identity with my email, yet they were willing to delete my account. That is not only insulting, but extremely concerning. Furthermore I told them i had proof of making payments ont he account and I asked if I could verify using that. They completely ignored that I mentioned that. I asked to be put in contact with someone who could help as clearly the basic support team was only sending the same message responses over and over, however the person they put me in contact with just said they same stuff in a more drawn out fashion. He tried to "help" me use my backup codes which i told him were not working. After I sent proof that they did not work, he again, offered to delete my account. I need some help. This account has 5 years of my data and information connected to it. Hundreds of thousands of messages, and a ton of both personal and proffesional connections. If you have any questions please reach out to me at: **************************** Dates I spent money on the site: June 29th 2023 $9.99. My issue is not about money spent though. It is about customer support and the fact that they are not willing to assist me in veriying my identity ina different way, nor connect me with someone in the comapany who can.

  

  Business Response

  Date: 07/08/2025

  As of 7/8/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23569205
  
  I am rejecting this response because: I have alreay reached out the support team several times via email. The email I have reached out to them with is *********************** which is the email connected to the account in question. The ** of account I have attempted to recieve help for several times withought any sucess is 686683961522520072. Original user name before the removal of numbers at the end of the username was: ****#****, the username is now inkspiration. 

  Support has repeatedly ignored my request to verify through an alternative way. They have not even responded to my questions regarding verifying in a different way. They have only offered to delete my account and that so repetedly. The most recent support member has ghosted me and I assume closed the ticket as I got an email that was asking to rate my support experience earlier today.

  All tickets should be able to be found under the email adress I listed above, which has been connected to my account since its creation sometimes in 2020.

  I have attached screen shots of my account above. 

  I am sorry if I seem frustrated or am coming off as rude, it is just that this account has 5+ years of my life connected to it and the thought of loosing it is really stressful. I would just like to speak with a higher support memeber or soemone at the company who is able to properly assist me rather than offering to delete my account. 

   

  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 07/11/2025

  As of 7/11/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint as I have been falsely suspended off of Discord.I have not violated TOS in any way, and as such I believe my account should be reinstated. They did not provide any proof that I violated TOS.I was suspended in July of 2025. I attempted to make multiple ticket to Discord's support team, but I haven't got a real human response. They were all automated responses.

  

  Business Response

  Date: 07/08/2025

  On July 3, 2025 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now closed.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23569155
  
  I am rejecting this response because:
  They do not provide me with any proof that I violated **** In the account standing, no proof was provided that I broke the **** I appealed through the account standing but I have not heard anything in a week despite it saying We will update you once we've completed our review. In the email they only provided me with a single message, which is not worth a permanent suspension. Discord has provided me with insufficient proof that I violated TOS and as such I request either they provide the proof or unsuspend my account.

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 07/11/2025

  On July 3, 2025 we responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  
  The ticket is now closed.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23569155
  
  I am rejecting this response because:
  They have not provided me with sufficient information that I have done something worthy of a permanent suspension. Every complaint I send is an automated response. This isnt how a permanent suspension appeal process should be like.

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I was previously suspended in around 14 June of 2025 and later unbanned, but now I have been suspended again for the same reason on July 2 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action Discord account username: bititboy

  

  Business Response

  Date: 07/15/2025

  On Date: 7/15/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So basically on discord I got banned for child safety even tho I would never do such things and as time go by I feel like discord never really look into it and I would never do stuff like that

  

  Business Response

  Date: 07/09/2025

  On 7/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23568824
  
  I am rejecting this response because:One I did not try to violate the terms and conditions and guidelines and had been falsely reported I should not been banned for something I would never try to do 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 07/11/2025

  On 7/9/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23568824
  
  I am rejecting this response because:one the stuff that I post dose not have any children or any underage person I had been falsely reported many times about this and I like to say that I would never do such things to violate the rules of discord and I would like my account to be unbanned I really love this app I let me talk and meet many people I call my friends/family and I wanna see them again so plz give me a another chance discord 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is with discord 3 days ago I was banned for ban evasion I am unsure as to why when I have never created or used any other account other than my account peantt with the email ************************** since 2019 I'm looking to get this appealed but the discord ban appeal system only responds to me with ***** there Ai support bot. So is there anything that you can do to help remove this ban

  

  Business Response

  Date: 07/08/2025

  On 7/6/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23568634
  
  I am rejecting this response because:
  Like I have stated before I have never used or created an alternative account. At the time of the ban i had family over is it a possibility that someone who was banned connected to my network and got me banned I also commonly use vpns when connected to the internet is there a possibility that a vpn ip I was connected to had caused me to get banned. 

  I again ask sincerely that you appeal my ban as i have not commited any violation.

  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 07/11/2025

  On 7/6/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/13/2025

   
  Complaint: 23568634
  
  I am rejecting this response because:
  As I have stated previously this is a false ban. I have only received automated responses from the tickets sent through discord and through here it seems i will continue to stress the fact I have never created or used a secondary account to avoid a ban.

  I request again that you appeal the ban on my account as i havent broken the terms of service in any way.

  so would you please reconsider these actions taken against my account.

  
  Sincerely,
  
  ****** *********