Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is filed because I was falsely suspended by Discord off of their platform.I haven't done anything wrong and I believe my suspension should be lifted and my account reinstated.I tried making multiple tickets with discord support, but I haven't gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 07/08/2025

  On 7/8/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23567795
  
  I am rejecting this response because:

  Discord support is futile. They have not aided me in any of my appeals nor replied to me in well fashioned manner. Their support system only sends these automated messages through bots which serve no purpose and do not aid my case. I am extremely infuriated and do not accept the banning of my account for no reason. I would very much appreciate if BBB assisted me in regaining access to my account in which i believe discord has wronged me and prevented me of expressing my appeal rights.

  For further clarification, my discord username was algigaibnchad with the tag number #****

  My discord account email was ************************ and the password ELLOL2006

  I truly believe BBB can help restore my account. It would be of utmost importance to me to possess it back.

  Sincerely,
  
  *** *****

  

  Business Response

  Date: 07/11/2025

  On 7/8/2025 we responded to the user via ticket #******** with,
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".
  
  The ticket is now solved.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23567795
  
  I am rejecting this response because:

  The Discord corporation has been ignoring my appeals and requests for a human representative to answer my questions regarding my appeal. Discord support as shown in the pictures linked above have not aided me in any way to restore nor discuss the issue regarding my account to be solved.

  Secondly, I have been falsely reported and flagged for this so called violation when I did not mean anything offensive or harmful regarding it. I have attached an image above of the so called CP comics which I found on ******** and meant to write a reply about to inform others about it jokingly, yet I got banned for no specific reason as it was judged mistakenly. There might have been a mistake in wording however this was not my intention. 

  Finally, i would like if a human discord representative responds to my questions. Perpahs if Usagi Tsukino could respond to my discussions. I would be very thankful. 

  Once again, I thank BBB for their support and I look to your response as soon as possible discord.

  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2025 my discord account utoto_uto was wrongfully reported by someone who was out to ban me with harmful intent and was banned from discord for the reason of "child safety" and i was not told why when i have not done anything to violate that rule. i made that account so i could make lots of friends in the Final Fantasy 14 community so it would mean a lot to me if i could get it back so i can go back and finally get back with all my friends and community that i miss so dearly. i have reached out several times to appeal this and have only gotten ai responses back on me trying to claim that discord has made a mistake in banning me and i would like a human to review and help me get my account back since i have not done anything to violate the rules

  

  Business Response

  Date: 07/08/2025

  On Date: 7/8/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mostly satisfactory to me and the only other thing i could go for is to remove the extra strike for child safety i got on my account today just for logging in but if not then i am satisfied with how things turned out thank you so much
  
  Sincerely,
  
  Cutter Counts

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. They provided no reason for the ban. This suspension had occurred June 19th.I tried making multiple tickets with discord support, but I havent gotten a single reply from a discord representative or an automated bot. without someone actually looking at the ticket they would mark it solved and provide no explanation

  

  Business Response

  Date: 07/08/2025

  On 6/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23567446
  
  I am rejecting this response because as I said before, I was in a call with my friend when we were looking at old memes from years ago and I completely forgot what they were. I then got randomly logged out of my account without warning, and when I tried to log back in, I was suspended for "child safety."
  I'm not sure why I was suspended and haven't been given any reason as to why. I didn't break any terms of service to my knowledge and would like a response and help getting my account back. 

  
  Sincerely,
  
  *********** ****

  

  Business Response

  Date: 07/11/2025

  On 6/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23567446
  
  I am rejecting this response because I have not been given a reason for why i was banned since the day was banned. In the initial ban message it sates a rule was broken but does not explain how or what broke that rule (this is proven in the pictures i attached). I was ignored in the official discord ticket support service 3 times. Now discord further evades the request for evidence in this very BBB support ticket by copy and pasting the same massage. I have not broken any rules and request factual evidence of any rules you think i may have broken.
  
  Sincerely,
  
  *********** ****

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being made because I was falsely suspended by Discord on your platform. I did nothing wrong and believe that my suspension should be lifted and my account restored. This suspension occurred today itself. I tried to submit multiple tickets with Discord support, but I didn't receive a single response from a real person. These were generally automated responses, without anyone actually reviewing the ticket or taking any action.

  

  Business Response

  Date: 07/08/2025

  On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23567312
  
  I am rejecting this response because:

  I was unfairly banned for something I didn't do, they don't even say why, apparently I was in the wrong place at the wrong time, and my account was banned??
  I just woke up and was banned thank you Discord for ending my happiness where I met and made several friends please help me, I really need this account it is everything to me

  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 07/11/2025

  On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23567312
  
  I am rejecting this response because:

  you don't bother to read what I'm saying or help me, no one says the reason for the ban and it doesn't even make sense, I didn't do ANYTHING to violate the guidelines imposed by you, if I kill myself it's your fault.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account (@gigaoscar) linked to the email provided in this report has been banned for "ban evasion" falsely. The issue stems from an alternate account I lost full access to getting banned yesterday, despite multiple attempts on my end getting that account deleted. A ban, which I believe applied a ************* ban to all previous logged devices (thus, affecting my account. I believe this was done completely unfair, and would like my main account to be reinstated. I've been an upstanding member in multiple communities for almost 8 years, and would love to continue my usage of this app like I always have. I hope this issue can be quickly resolved, and thank you in advance.

  

  Business Response

  Date: 07/08/2025

  On 7/7/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.
  

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord is a gaming voice channel website for gamers, I got randomly logged out of all my devices like my phone, laptop and desktop and I wont be able to login because I do not have my 2fa authenticator anymore or my backup codes for my account. I have verification I do own the account with ID, banking information and multiple witness's that can verify that I own the account. ********************** isn't letting me remove the 2fa to login or at least change it and its very frustrating. I can login and receive emails and SMS verification but I cannot get past the mfa and backup codes its so frustrating. Discord says they cannot help me and the only option is to delete my account instead of asking me to verify that I own it. I have all my online friends through that account and I have no other way of contacting them if i make a new one. Proof of ownership for the account will be provided upon request.

  

  Business Response

  Date: 07/08/2025

  On 7/6/25we responded to the user via ticket #******** with, "Hello,
  
  Based on the findings of our investigation, we are unable to remove multi-factor authentication on your account due to privacy and security reasons.
  
  In order to regain access to your account, you will have to use the backup codes provided to you when you initially signed up for ****
  
  If you would like to have your account deleted instead, we can do this with your explicit confirmation. You can reply stating "I confirm that I would like to delete the account associated with ****************** depending on your email address.
  
  Sincerely,
  Mae". 
  
  The ticket is pending.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23566938
  
  I am rejecting this response because: you say there are security reasons that you cannot let me remove 2fa because you do not know if I own the account or not but I am able  to provide evidence of ownership I can provide any information necessary such as email, phone number, verbal conformation and photo id bank statements for purchases connected to the account. I can tell you which servers I frequent what is typed in specific channels I just want to get my account back I do not have the backup codes or 2fa. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 07/11/2025

  On 7/6/25 we responded to the user via ticket #******** with, "Hello,
  
  Based on the findings of our investigation, we are unable to remove multi-factor authentication on your account due to privacy and security reasons.
  
  In order to regain access to your account, you will have to use the backup codes provided to you when you initially signed up for ****
  
  If you would like to have your account deleted instead, we can do this with your explicit confirmation. You can reply stating "I confirm that I would like to delete the account associated with ****************** depending on your email address.
  
  The ticket is pending.

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23566938
  
  I am rejecting this response because: I know you guys are capable of remove mfa because you have done it before for other people who have lost their accounts from hackers or etc You don't even have to remove my *** just let me reset the *** onto my new phone I cannot login because when i came back from vacation I had to reset my phone since it broke.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely accused of violating the "child safety" rule and suspended by Discord off of their platform. I haven't violated any rules and I believe my suspension should be lifted and my account ************* account was suspended on January 21st 2025. I tried contacting Discord support, but haven't gotten a single reply from a real human. These were usually automated responses, without anyone looking into the ticket or taking any actions. A few months ago I stopped receiving even automated responses and support started to immediately close every ticket that I made, without me being able to re-open them.

  

  Business Response

  Date: 07/08/2025

  On 7/8/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23566265
  
  I am rejecting this response because:

  I know that it is another automated response and i will not tolerate this neglect. I did not violate any rules and my suspension should be lifted.
  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 07/11/2025

  On 7/8/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I had my account falsely suspended by Discord for being in a server that got reported.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply back, from an automated system OR human.

  

  Business Response

  Date: 07/08/2025

  We are currently experiencing a higher than usual ticket volume. As of Date: 7/8/25 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23566092
  
  I am rejecting this response because: I want a response from a genuine, real human, whose best interest is in returning to me my falsely suspended account.
  
  Sincerely,
  
  ****** ***

  

  Business Response

  Date: 07/10/2025

  On Date: 7/10/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because Discord has falsely suspended my account off their platform. I haven't done anything wrong and I believe my account should be reinstated. My suspension had occurred in June 2025 (See attachment 1) and since then I have tried submitting multiple tickets to Discord only to get stonewalled and not get a single human being to respond to my support ticket. These responses were automated, and made untrue statements about the status of my account. One of these automated bots, *****, had repeatedly said my account was temporarily suspended but whenever I'd check to see if that was the case I'd get greeted with a suspension screen. (See attachment 2 and 3) Previously, my account was temporarily limited for a day though I eventually got it back. A while back, two friends of mine had also gotten their accounts suspended by **********************. I wrote for one of them on my behalf but neither friend got their account reinstated.

  

  Business Response

  Date: 07/08/2025

  On Date: 7/8/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I was randomly striked on your app for a 'Child Safety' violation from a Skibidi Toilet joke that I had made to one of my friends while we were making silly jokes back to back to each-other roughly a year ago (2024-07-24), the contents of this message wasn't even bad to the point where it should've received this kind of punishment. Once I had received this strike, I was honestly pretty perplexed, as I've seen way worse on this platform go without punishment. Regardless, I had requested a review for my punishment reason, waited out my one day chat restrictions, and got back to using my account. Although, despite me requesting a review for this punishment, and my punishment description stating that "One or more pieces of content you posted was removed." The day after my first strike, I was additionally given another strike for the same message that I had sent roughly a year ago? My appeal request wasn't even reviewed yet, and I had just lost my account to this message.I've tried many times to reach out through the Trust and Safety Discord support page, but every ticket I would open would just recieve an AI generated response, and would be marked as solved with no further response. I would appreciate if there could be a resolve to this, as I would be insanely upset to lose my account to a Skibidi Toilet joke by targeted mass reporting and AI moderation.

  

  Business Response

  Date: 07/08/2025

  On 7/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23565353
  
  I am rejecting this response because: This is a false ban. You are falsely banning me over a Skibidi Toilet joke that apparently falls under "Child Safety" policy violations. How does that correlate? I didn't harm anybody or violate anything. My account is quite literally being targeted right now by someone who is reporting a ton of my messages, and seeing what your flawed AI moderation will grab and punish people for. I just received another strike today that violated the Child Safety Policy. You know what that message said? It said "I couldn't evne get osmeone like that to liike me". Tell me, how does this violate the Child Safety Policy? I do not understand why you cannot reinstate me account, I quite literally had received an email earlier today telling me that one of my Skibidi Toilet joke strike violations were lifted from my account. It doesn't violate anything.
  
  I am requesting that this is re-reviewed by another person. My account is falsely being punished by your team. Before these strikes, my account was in good standing, I did not have a SINGLE infraction at all and you guys are going to let my account be suspended permanently because your AI moderation that barely works says so. I am insanely unsatisfied with your work here. 
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 07/10/2025

  On 7/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23565353
  
  I am rejecting this response because: I am requesting a real, human response to this situation. I am not going to be happy with the outcome of this complaint until I have a real person look over this complaint, and give me a real human answer, besides responding to the past two complaints that I have submitted with a copy and paste AI generated answer. I apologize for being *****, I really do, but I do not want to lose my account to false moderation and AI. Please, if you do respond again, have a human write it. 
  
  Sincerely,
  
  **** ******