Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/08/2025

  
  On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around 25 June 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/08/2025

  On 6/29/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23561836
  
  I am rejecting this response because:
  
  Hello Discord Team,
  
  I would like to explain in more detail the situation regarding the deactivation of my account, as I truly believe there was a misunderstanding, and I am very concerned about it.
  
  Ive had my account for approximately 8 years, and Ive always used the platform respectfully. During all that time, I never received any kind of warning or punishment. This was the first time I made a mistake, and as soon as I realized it, I took all the necessary steps to correct it.
  
  Here is what happened:
  
  I received a warning for sending an image that, according to the guidelines, was considered inappropriate. I acknowledge the mistake and, as soon as I received the warning, I immediately deleted the image. I was also informed that my account would be restricted from sending images for one day. I fully accepted that punishment, as I understood that I had made a mistake and took responsibility.
  
  However, about two hours later, I received a second email saying that I had committed another violation which is not true. After the first warning, I did not send anything else: no new images, no inappropriate messages, no interactions that violated any rules. I fully respected the punishment and did not use the platform inappropriately after the initial infraction.
  
  Shortly after that second email, my account was deactivated. To this day, I dont understand what action triggered that. I sincerely reaffirm that I did not commit any second offense, and this was the only issue Ive had in all my years using Discord.
  
  I would also like to raise a concern that has been bothering me: was this punishment really fair? I ask this because my friend, who was actually the first ****** to send that exact same image, also received a warning and had his account restricted from sending images for one day just like I did. The difference is that only I was banned a few hours later, as if I had repeated the violation, which I didnt.
  
  All I did was copy and paste the image he had posted. And the moment I received the first warning, I immediately deleted everything and stopped interacting altogether. So, honestly, why was I the only one banned and not him? What exactly was considered right or wrong in this process? I would really appreciate a clear explanation.
  
  I understand the importance of the guidelines, especially regarding child safety, and I would never share any content that puts that at risk. The image that triggered the initial warning did not involve minors or anything that could be interpreted as such. Still, once I was notified, I deleted it right away and stopped interacting to avoid further issues.
  
  Im truly sorry for this situation and would like to kindly ask that my case be re-evaluated. I am willing to fully cooperate with the process and I promise to be even more careful with the Community Guidelines from now on.
  
  
  Thank you very much for your time and understanding.
  
  Sincerely,
  
  ***** **** *******

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello.I am writing this complaint to formally appeal the permanent suspension of my Discord account, which took place on the 21st of June, 2025, at approximately 03:20AM CET. The account is linked to my email address: **************************** and my phone number: "*************". I believe that this action was taken in error, as I am not aware of any violations of Discord's TOS or Community Guidelines that I may have committed.Upon receiving the suspension which I believe is false, I immediately requested an appeal and made a ticket explaining the situation. Unfortunately, the only response that I had received was an automated bot response that didn't help me at all. I got no information on why I was suspended. After that, I followed up with a second ticket, demanding specifically for a human to manually review my case, but I haven't received any responses or clarifications ****** account was made around 2017 and I have never received such harsh warnings, limitations or suspensions up until now which doesn't make sense to me. Given the lack of transparency regarding the reason for my suspension and absence of any prior warnings, I kindly request my suspension to be manually reviewed and lifted.If there was a misunderstanding or if any content was mistakenly flagged, I would appreciate the opportunity to understand what happened and I would like to resolve the issue and regain access to my account.Thank you for your time and attention to this matter. I am looking forward to your response.Sincerely,Andrej

  

  Business Response

  Date: 07/08/2025

  On 6/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23564301
  
  I am rejecting this response because:
  

  The message I have received was almost identical to the one I got on my email. I firmly believe this is an automated response and I feel like it still hasn't been reviewed properly. I am seeking a meaningful response and resolution. I believe these types of responses aren't fair at all and it makes me think nothing has been done on their end. They haven't told me anything at all through these emails.

  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 07/09/2025

  On 6/30/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23564301
  
  I am rejecting this response because:
  They have responded with the same exact what I believe is an "automatic" bot response and yet again, I have no proof of what I did. They aren't telling me why it was an instant permanent suspension. The account is from 2017 and got no prior warnings and now out of nowhere they just instantly suspend my account with no proof and reasoning. I do not accept this response as it is just an automatic response and I believe they aren't trying to help at all. I believe it was a false mass report or a server I was in got hacked.
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely suspended my discord account "***************"And I'd like to make an appeal,but they have been reviewing my case for so long

  

  Business Response

  Date: 07/08/2025

  On 6/27/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning!This complaint is being filed because I was falsely suspended PERMANENTLY, by Discord off of their platform for a reason that I think was unjust.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on Mon, Jul 8, 2024, 4:34AM When my account was "limited" (restricting me from messaging for an entire week). Once the limitation was lifted, I was then permanently banned as if I did something else, which was not possible because I was blocked from messaging the entire week. I was already punished once. After that punishment that then limited my account, I had barely any time to use it. Until about 6 days later, I open discord to see that my account has been permanently suspended based on the same offense that I did not even commit. Discord withheld information about what exactly I did other than the vague words of " you broke the rules for child safety" with no further explanation or proof of anything I've done wrong.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses, without someone actually looking at the ticket or taking any action. No explanation of anything, or what content was removed. I didn't do anything to anyone. This is outrageous. I'm being falsely accused of harming children, when I've done no such thing.The aftermath has broken so many of my friendships and has caused me so much grief for the loss of my account, and many communities that my account had ownership over which is now locked away because my account still exists, but is inaccessible. Therefore causing the communities to die out and having access to what I built restricted. I used my account for my friend's and family and now I cannot respond to, nor message them. I have been a user of the platform since 2017, with no other violations prior to this abrupt permanent suspension. Thank you.

  

  Business Response

  Date: 07/08/2025

  On 7/8/24, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/08/2025

  
  Complaint: 23563691
  
  I am rejecting this response because: This is not a satisfactory response. Discord confirmed something that I didn't do, nor did they even reveal any offense I've made ever other than "we've determined that the user violated our terms of service", without any further explanation as to what I've done other than "child endangerment" Which I know has been either one of two situations. 
  
  Number one: taking anything I said completely out of context with no future investigation and then putting in no further effort to confirm anything, nor show me the offense that I've made, because there was no offense to punish me into "breaking their TOS" which I never did.
  
  Number two: My account being mass reported, which again does not justify anything for the restriction of my account, nor does it prove I've done anything wrong.
  
  This seems like yet another low effort response from Discord in attempts to silence me and take away what was rightfully mine (being my account) that did not intentionally do anything to harm anyone. If Discord thinks I did, there was no ill intent implied. Therefore no TOS was broken. I feel this is an attack on me and not valid, falsely accusing me of something I DID NOT DO. Nobody was harmed EVER by my account, especially for what was labeled me as doing "child safety". If children were harmed, then you can get the authorities involved and we'll see which children were harmed. I'll tell you that 100% certainly, that ZERO were harmed. Otherwise it would've became a legal case. Discord is labeling me as an endangerment to children, when in fact, I want children protected and think that they should NOT be on this platform or have the ability to interact with adults. If children were harmed, and I broke the **** then show me the exact message and offense that you deemed my account to be permanently suspended. 
  
  
  Sincerely,
  
  someone who is very unpleased with the treatment of your users and how you handle the false accusations on them.

  

  Business Response

  Date: 07/10/2025

  On 7/8/24, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23563691
  
  I am rejecting this response because:

  For permanent Suspension of My Discord Account - Request for human Review.

  Dear Discord Support Team,

  I'm appealing the permanent suspension of my account. I believe the decision was made in error, and I'm confident I didn't violate any guidelines. As a loyal customer with no prior violations, I've purchased your service Nitro multiple times and have been a good faith user.

  The suspension has caused significant damage to my personal and professional life, including loss of business opportunities, damage to my reputation, and disruption of relationships. I've tried to clarify the situation, but received automated, and low effort responses that failed to address my concerns. After countlessly being rejected by vague copy paste responses and labels of no proof of any offenses I've made.

  I urge you to review my case, consider the facts, and reinstate my account. I've been a supporter of Discord since 2017, and this suspension has caused me undue stress and hardship. I'm willing to work with your team to ensure compliance with guidelines.

  Please review my case thoroughly and take prompt action. I'm confident that a fair review will reveal the mistake and allow for my account's reinstatement. I look forward to a resolution and appreciate your attention to this matter.

  Sincerely, a user who has been left extremely unhappy, and frustration of how this is concluding. 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely banned by discord and I believe my account should be reinstated. I have many years of experience on the app and I've lost it all for no reason.

  

  Business Response

  Date: 07/08/2025

  On 7/8/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23563333
  
  I am rejecting this response because:

  It is an AI response and not a human being. I was falsely banned and request to be unbanned. 

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 07/10/2025

  On 7/8/2025 we responded to the user via ticket #******** with, 
   
  "Hello,
   
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
   
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
   
  Sincerely,
  Discord Trust & Safety,". 
   
  The ticket is now solved.
  
  

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was permanently suspended by Discord in May 2025 and have been attempting to appeal it since then without being able to get in contact with a human about the matter. I am trying to appeal the suspension, but failing that I would like to receive information about it because I was given a ban reason with no context supporting it. Aside from an unrelated ticket I have not managed to receive anything but automated responses.

  

  Business Response

  Date: 07/08/2025

  On 7/8/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I need a bit more help from them on my end but I did get the response I was hoping for.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've just gotten on and my Discord account of 9 years has been suspended until 2027 for allegedly breaking the Child safety policies.I was not given a message or a reason with the automated email I received from Discord, giving me no context as to why this was even ********** has also come to my attention that many people get falsely banned for this exact policy violation when they are presented with a message with no underlying motives, further pushing me to believe this is a false suspension based off a false mass-report.I do not engage in activities that are suggestive or explicit with anyone on discord, as it's not a platform for that in my eyes. I use it strictly for communication and keeping up with friends and their activity.This suspension has hit me quite hard as I've lost hundreds of contacts that I no longer have external methods of communication with. I've also lost every server I've joined that may or may not have active invite links anymore.All I ask is that this be brought to attention, and if nothing else, the suspension be reduced to a limited account status so that I can still communicate with those whom I need to.And as I've been using Discord for years, I've kept up with new policies, kept myself in good standing and all of a sudden I've been suspended for 2 whole years with no viable reason/explanation from your team. I now bring this up as this has become an issue of your ****************** You are failing to provide reasons that sate the suspended party's despair in the action taken; it's a low point for Discord as a whole, since this is becoming an increasingly prevalent issue with people complaining about it daily on other forms of Social media.Again, I fully stand by that this is a false suspension. I've done nothing to my knowledge that breaks any of the child safety nor general community policies that Discord has in place.For BBB; I've put the affected username in the Account Number option.

  

  Business Response

  Date: 07/08/2025

  On 7/8/25 we responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  The remaining standing violation is slightly dissatisfactory, however, I will hold you to it that it will only affect my account until July 9th as it says in the account standing page.
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have read the Discord TOS, I have read and understood what my punishment is, this is my first ticket opening and will be opening more if needed.I wish to get in contact with a human so at least I can get my old username and private server back.I use my account to contact my very close friends circle and I'm in my own private work server which holds a lot of game documents of mine which are lost at the moment.I got falsely reported on purpose for abbreviating creator points, which lead to a mistaken ban.I will be filing another report if this doesn't get resolved.

  

  Business Response

  Date: 07/08/2025

  On 7/6/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  Thanks for writing in. It looks like you are writing in to appeal your account being banned by Discord's Trust & Safety Team. However, it doesn't look like there is a banned account associated with the email address you're writing in from, so there isn't anything we can do to help you here. If you do not recognize this ticket, please ignore this email.
  Here are some resources to make sure that your request makes it to the right place:
  Writing in from the wrong email address?
  To protect our users' privacy and security, we're only able to discuss account details with the email associated with that account. If your account was banned, please contact us again ******************** entering in the email address associated with the banned account.
  Did you receive a temporary ban or a warning from Discord?
  You should've received an email warning with more information regarding the warning.If you received a temporary suspension, the suspension will expire shortly or may have expired. Please note that if you break the Terms of Service or Community Guidelines again, you may be banned permanently.
  Was your account disabled more than 30 days ago?
  Please note that all data associated with deleted accounts is deleted or anonymized ***** days after beginning the deletion process for that account. If you deleted your own account or if your account was disabled for a violation of our Terms of Service and Community Guidelines, we'd have no record of that account existing.
  Is your account restricted from access to certain features?
  Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days.
  Do you believe your account was compromised?
  Please head to ********************, and select Hacked Account from the dropdown menu.
  Are you reporting abuse on Discord?
  Please view this guide here: ***********************************************************************************************************.
  Phone Verification or 2FA issues?
  Please contact our account Support team and choose either 'Phone Verification' or '2FA Lockout.' You can contact them here: ********************************************************************************************.
  Need to update age information?
  If you are writing-in to update your age information, please head to ********************, and select 'Update My Age Information' as your Report Type.
  Did you sign up for Discord without providing an email address?
  If you signed up for Discord without providing an email address, we're currently unable to process your appeal.
  Do you need other support with the Discord platform?
  Please head to ********************, and select 'Help & Support' from the dropdown
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was permanently banned on march, and the reason given was a violation of child safety policies. This is a mistake and a clear misunderstanding.I used the abbreviation CP while talking about Creator Points in a Geometry Dash server. CP is a widely known and frequently used term in the ************************ even by the games creator, RobTop, and has no inappropriate meaning in this context.After I was banned, I submitted an appeal using Discords official form. But, I only received an automatic response from their bot *****, and never heard back from a human representative. Ive tried multiple times to explain the situation and ask for a manual review, but received no further replies.I think the decision was made by an automated AI moderation system and my case was never reviewed by a real person. I am not seeking money. I just want Discord to manually review my case and reinstate my account if they agree that there was no violation.

  

  Business Response

  Date: 07/08/2025

  On 7/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.