Important information
- Customer Complaint:
Discord Inc. came to BBB’s attention in February 2020. A review of complaints was done in February 2025. Complaints on file concern consumer accounts being disabled.
Consumers are encouraged to review Discord Inc. Community guidelines and Terms of Service at the links below.https://discord.com/guidelines
https://support.discord.com/hc/en-us/articles/18210965981847-Discord-Warning-System
Complaints
Customer Complaints Summary
- 3,016 total complaints in the last 3 years.
- 2,262 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I was banned in may 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action
Business Response
Date: 06/05/2025
On 5/3/25 we responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
Sincerely,
Discord Trust & Safety".
The ticket is now closed.Customer Answer
Date: 06/05/2025
Complaint: 23426588
I am rejecting this response because:
I was falsely banned for ban evasion without proof of said ban evasion
Sincerely,
**** ******Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had this account since August ********, and I have recieved a false permanant suspension on June 2nd 2025.Up until this point, I purchased around 200$ worth of nitro, for both me and gifting the subscription to others. My most recent being a year of full nitro (***** USD + tax), in which I've only had since february 2nd 2025. Nearly exactly 4 months before the eventual suspension. Since it was meant to last until the end of the year, I lost around two thirds of my money's worth, of an already expensive subscription. That's around 66$ stolen from this ban.Asside from this, I also lost contact permanantly with hundreds of friends, tens of communities, and some of these people I had added were very important to me. Such as my best friends, or famous content creators I was so happy to talk with. Even more than that, every single direct message I've ever sent, gone permanantly.Business Response
Date: 06/05/2025
On 6/1/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 06/05/2025
Complaint: 23426527
I am rejecting this response because:This hasn't explained why I deserve a permanant suspension. Please understand the context in which my message was sent, and the fact that it was an immature joke, that I will not be making in the future. I am not a bad person, I had no plans in actually doing any actions my message has stated. I am okay with a temporary suspension, which is what I believe would be best for everyone involved. If the answer is still no, atleast allow me to understand my first ***** safety strike, which has gone unexplained since I recieved it. To add onto this, I would atleast like a 50% refund for my 1 year purchase of discord nitro, which I only got to experience for 4 months prior to the suspension. Thanks!
Sincerely,
****** ******Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was falsely banned for cases of child safety. A group of people mass reported my account for the purpose of malicious intent in order to attempt to shut down our discord server. There was no proof provided by said group, as well as there is no evidence of so on my account.Business Response
Date: 06/06/2025
On 6/6/2025 we responded to the user via ticket #******** with,
"Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended from Discord's platform.I havent done anything wrong, and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on May 28 of 2025.I tried making multiple tickets with Discord support, but I havent gotten a single reply from a real human back, Every time was from the ***** bot.These were all automated responses, and I'm thoroughly convinced they were without someone actually looking at the ticket or taking any action.Business Response
Date: 06/06/2025
On 6/6/2025 we responded to the user via ticket #******** with,
"Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I haven't done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred around May 2025 I tried making multiple tickets with discord support, but I haven't gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any actionBusiness Response
Date: 06/05/2025
On 6/5/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 06/05/2025
Complaint: 23420271
I am rejecting this response because: no proof have been shown and i still believe for someone who has an account half a decade old should have at least a chance to correct their mistake if there was one made to begin with
Sincerely,
***** ******Initial Complaint
Date:06/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around the 5th of June 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any actionBusiness Response
Date: 06/09/2025
On 6/9/2025 we responded to the user via ticket #******** with,
"Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Customer Answer
Date: 06/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Haki RaraInitial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/31 around 3 AM, my Discord Account I have had for around 6 years was Pemanently Suspended for the reasons of "Child Safety". I know this is a false Permanent Suspension on many grounds, and that it is a result of a false report either by a bot in error or a malicious user. I, myself, have not engaged in any behaviors that would lead to terminatiom under Discorss own rules, much less one of such a gross nature. In addition the importance of this account is that I have payed for it (Nitro for over a year), and use it to conduct business involving various art projects with many talented individuals. Thus I would like for the false Suspension, especially of the nature listed, to be removed or at the very least, clarified/reviewed by a person instead of a moderating bot though I understand the short-handed nature of Discord with how little employees the business has for so many users of their product. I have sent one request for review through Discords own service, and request clarification of the supposed violation as well with no answer. In the case this becomes contested, I have over 30 individuals who would attest to my character, and I would be willing to go through the exact nature of the incident that sparked this false Suspension if one can be provided by a Discord employee.Business Response
Date: 06/05/2025
On 6/5/2025 we responded to the user via ticket #******** with,
"Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around March of 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.Business Response
Date: 06/05/2025
On 6/5/2025 we responded to the user via ticket #******** with,
"Hello,
Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
Sincerely,
Discord Trust & Safety,".
The ticket is now solved.Initial Complaint
Date:06/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in June 3rd of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any actionBusiness Response
Date: 06/05/2025
We are currently experiencing a higher than usual ticket volume. As of 6/5/2025 ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I'd like to clarify that I HADN'T any kind of reason to violate their Terms of Services. All the reasons behind that was that I was either invited by a friend of mine, or just got pulled over by a system.
Sincerely,
Eren OnmazInitial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I believe I was falsely banned from the Discord platform and would like to recover my original account that was active from 2016 until January 27, 2025 when it was permanently suspended.I have attempted creating multiple tickets on their support website but there was never any justification provided for what rules were broken that led to the account being permanently suspended. The responses all appeared to be similar automated responses from their AI and eventually would be automatically closed.Business Response
Date: 06/05/2025
On 6/5/2025, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 06/05/2025
Complaint: 23419766
I am rejecting this response because:
There is no explanation on what the reason for the suspension provided. This is the same exact message provided by their support requests, just with an additional date provided. The initial suspension never provided any explanation and my account went from spotless to immediately suspended. I do not agree with their determination of the ban reasoning. Please consider doing a thorough review.
Sincerely,
**** ****
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