Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely suspended by Discord due to one of their policies being broken. This is confirmed by a multitude of other users online who have been banned for the same reason. In my case, Discord never gave me a proper reason for said ban. They didn't display any text, message, gif etc. that could've been responsible for the ban. I believe that the suspension should be lifted and my account be reinstated.The suspension occurred in the early morning of 4th July, while I was still asleep.I contacted Discord through their support email, created multiple tickets and replied to the initial email, but to no avail considering I only got automated responses. I kindly asked said initial reply to 'try' and contact a proper human being, but it's been a couple of days and it'll only get longer without proper human contact.

  

  Business Response

  Date: 07/08/2025

  On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23561140
  
  I am rejecting this response because: Discord has failed to provide any context to the ban, whether it be a text message, a picture, a gif etc. Discord has also failed to address the broken "child safety" policy that has plagued a MULTITUDE of innocent users on several online forums over several months. Even those users are going through the same situation that I am. Furthermore, many communities including my own with hundreds of other users have come to my defence that Discord has falsely suspended my account without any warning or email suggesting any wrongdoing. Previous interactions with Discord moderation have revealed they do not in any way think about what happens when an account may be impersonated and/or hacked. All of the interactions with Discord have been auto-generated and not surveyed by a proper human being, therefore a MASSIVE lack of customer interaction.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 07/09/2025

  On 7/7/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23561140
  
  I am rejecting this response because: Discord has literally re-hashed their initial response from a few days ago with no justification and no defense. They again failed to resolve the issue and provide any context for the false ban, therefore these responses are fully automated by a bot and not actually reviewed by a human being. Discord is such a terrible service when it comes to moderation. They're suspending hundreds of innocent users and getting no support in return. Since Discord is unwilling to properly give a response, in email, in a text message or even with the Better Business Bureau, I'll have to file a complaint with the **** considering Discord has been nowhere near as transparent with this false suspension as they haven't been with previous cases with other users.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Please be aware the address provided is situated in the ************** however my Postal Code was rejected by the form, thus I have submitted a placeholder.I was permanently suspended from the Discord platform on 12th May 2025 for alleged Child Safety violations. Since this date I have pushed for Discord to either review the action or provide me with the evidence of the alleged violation, and have been met with bot responses. I absolutely have not commited any such violation and Discord refuse to provide substantive evidence of any wrongdoing. Discord has also failed to obey GDPR legislation requiring them to provide me with all data they hold on me, and have acted to intentionally obstruct my ability to complain, including selectively responding to support tickets to evade accountability and lying about data held about myself.

  

  Business Response

  Date: 07/08/2025

  On 7/8/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23560963
  
  I am rejecting this response because:

  I have not been presented with sufficient reasoning or evidence behind the action taken, and have also been met with blatant violations of GDPR which I am entitled to contest under my rights as a UK citizen.

  Sincerely,
  
  ****** ***** *****

• Initial Complaint

  Date:07/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 07/08/2025

  On 7/8/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

• Initial Complaint

  Date:07/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was permanently banned from Discord for allegedly violating their Teen and Child Safety Policy. I take this issue extremely seriously and know with full confidence that I did not engage in any behavior that violates their guidelines. Despite multiple appeals and contact attempts, I keep receiving the same automated message:"Hello,Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the **************************************** ***************** have asked repeatedly for a specific explanation, flagged message, or any evidence, but Discord has refused to provide any. Its been over a week, and I have received no contact from a real person. I currently have an open ticket, but it has not been addressed properly. I believe this ban was false possibly triggered by false report by someoneand Im simply requesting that a human being review my case and provide me with clarity. The lack of transparency and communication has been incredibly frustrating.

  

  Business Response

  Date: 07/08/2025

  On 7/8/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
  
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:07/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this compliant because I was falsely suspended on discord on 7/4/2025 with no proper evidence and no reasoning behind the suspension.I know that I haven't done anything that would violate Discords TOS or their safety standards for them too suspend my account and my account should be reinstated with my suspension lifted.I have made a appeal ticket to discord which they rejected because they didn't use a real human to review ***** was a automated response because it just was a generic response that could apply to any situation.The E-Mail response said:"Hello,Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the **************************************** ***************

  

  Business Response

  Date: 07/08/2025

  On 7/8/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mostly satisfactory to me.
  
  Thank, you for making discord lift the ban on me, But I still wish Discord management explicitly told me what got my account in the suspension in the first place.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (NOTE - address given on form is for the UK, could not enter correct postal code because of form validation only allowing 5 digits)I am filing a complaint regarding the wrongful permanent termination of my Discord account (username: vuyp).On May 13, 2025, my account was banned overnight without prior warning. Discord cited a violation related to "child safety." However, Discord has refused to provide any evidence, context, or examples of the alleged infringing content.I immediately filed an appeal using the "Let us know" link provided on the ban notification page. On May 21, 2025, Discord denied my appeal (Request ID #********************. Again, Discord failed to provide any evidence or specific details regarding the alleged violation.I maintain that this termination is an error. It is impossible for me to understand the accusation or defend my account when the company refuses to provide the specific content that supposedly violated their Terms of Service. Terminating a user account based on a serious allegation without providing any supporting evidence is an unfair and opaque business practice. I am seeking the full reinstatement of my account (vuyp) following a fair review.

  

  Business Response

  Date: 07/08/2025

  As of 7/8/25 we can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as I have used the wrong email with my complaint.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:07/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. Recently I have had 2 of my personal discord accounts that I had for years get permanently suspended for two reasons. One for child safety and another one for ban evasion assuming I was on the same ip when they banned me again. I messaged their support team multiple times but seems like no ones there except an automated bot rejecting me. My friends were messing around and dropping weird jokes out of no where when I forwarded a stupid message from someone in a different server and one of my friends asked me a question relating to minors so I decided to hit him with a sarcastic definitely to ignore him and move off of it and didnt think anything of it but later I found out my friend accidentally reported me trying to joke around with me and my account was gone. I can show you the exact screenshot of the message I sent. I am still a teenager and I never intended to claim that I have anything on me. I understand now how that violates Discords TOS and for now on Ill make sure Im following the community guidelines. Im also hoping I get them back since these accounts contain a lot of personal conversations, images, and really old stuff I have archived within dms and servers that I cant get back. Thank you!

  

  Business Response

  Date: 07/08/2025

  On 7/4/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23560422
  
  I am rejecting this response because: Its clearly an automated AI bot response it always sends the same exact thing. I want a human to review this please.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing to formally report that my Discord account was falsely banned after someone maliciously reported me for being underage. The situation began when someone asked my friend her age in a server, and I jokingly replied 11 even though I am not underage. I believe this joke was taken seriously and used as the reason to report me, resulting in my account being disabled.I want to clarify that I am not under 13. In fact, I am turning 16 years old in just a few days. I was reported unfairly and feel this has led to my account being wrongfully disabled.I do not currently have access to a government-issued ID or birth certificate, but Ive provided the best official documents I have, being a state-issued school document with my full name, date of birth, and legal information ,my school ID, which includes my name and photo to confirm my identity Despite submitting these documents multiple times, I continue to receive automated responses from Discord with no indication that a real person has reviewed my case. Ive explained the situation clearly and truthfully, but there seems to be no progress or human involvement. My discord support tickets are ******** and ********. My username is aoixze and my email is ******************** asking for a manual review by a support agent who can fairly assess my situation and restore my account. Ive done nothing wrong, Ive complied with all requests, and Ive been transparent and respectful throughout the process.Please, help me solve this issue and get my account unbanned, I am heartbroken as this means I will loose 3 year friendships over a false report and wont be able to celebrate my birthday with friends. I have heard that BBB maybe able to help especially with wrongful bans, please help me.Sincerely, Makyala

  

  Business Response

  Date: 07/09/2025

  On 7/9/25 we responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety". 
  
  The ticket is now solved.

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks so much Discord for helping me! 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey, On 04/03/25 you people had banned my account without providing proper context and banned me. I Had requested appeal, But it was denied 5 days later. Every ticket I had made had ended up being answered with a bot and no proper reason of the ban. I eventually figured out what the reason of the ban was and it had ended up being something where I had tried to report someone?? You guys had banned me for me trying to get someone else banned for them posting a folder containing 600+ videos and photos of CP. Beforehand, They had threatened to send it and I had told them I don't believe it and they send them. I had tried multiple times to get people to report the person but to no avail I had ended up banned from a bad choice of words and a miscommunication on my end.

  

  Business Response

  Date: 07/08/2025

  On 7/8/25, we determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23559992
  
  I am rejecting this response because: I stated the reason and I know you did not properly view the message and context. I had been told by a user (said before) that they would send cp, and I didnt believe them so I said that in the message (you should know this) and after I had tried to get people to report them. (This was also in a nsfw server). Are you banning anyone who reports pedophiles because of the current lawsuit?
  

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I'm writing this to inform you my Discord account has been falsely disabled for "violent and graphic content".Username: extortioners ID: ******************* *********** of the ban: 6/12/25 11:20 AM Details / Explanation of the situation: I was asleep while this happened, and woke up to my Account being suspended, because of a server I never knew I was in. To confirm, I never precipitated in the server nor, have I said a word in the server. i got disabled because of another user action which seems unfair, and the action should've only been taken against that specific individual and not me. I never knew or noticed I was in the server until it was too late, and checked the reason being of my false suspension. I hope for appropriate action to be taken, in hopes my false suspension to be lifted, since I've clarified what happened and being completely honest and truthful. I have never attended anything inside the server nor, had a idea I was in the server to begin with.I've gotten a email back stating my account was only "temporarily limited" but my account is still permanently suspended. I hope for a response from a human and not by a bot (*****).

  

  Business Response

  Date: 07/08/2025

  On 7/8/2025 we responded to the user via ticket #******** with, 
  
  "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,". 
  
  The ticket is now solved.