Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was disabled without warning or explanation. Despite this, my credit card is still being charged for Discord Nitro, and I have no way to access my account to cancel the subscription. Ive contacted Discord Support multiple times over several weeks, but they either do not respond or say they cannot remove 2FA from the account even though the account is disabled and inaccessible to **** am being charged for a service I cannot use, with no ability to cancel it, and no meaningful help from support. Im requesting a full refund for the recent Nitro charges made after my account was disabled and a permanent cancellation of all future charges.I also request clarification on why my account was disabled in the first place and proper assistance to either reinstate it or allow me to remove my payment method and data.I would like full refund of all my money from the last 2 and a half years auto spent for it

  

  Business Response

  Date: 08/08/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A while ago, my Discord account was permanently suspended for an unrelated matter due to a false report. I have important data on my Discord account, but I can't access it right now. The reason for my suspension was listed as "child abuse," but the message that led to my ban didn't mention anything related to it. Furthermore, the message is approximately three months old. I'm complaining about the unnecessary closure of my account. I've filed an appeal, but I haven't received a response yet. I request that my account be reinstated as soon as possible.

  

  Business Response

  Date: 08/08/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But my toxic friends may report me again. I'm sensitive about these matters and won't commit crimes. Please ignore reports from the same or similar people.
  
  Sincerely,
  
  Arda Can Demirbas

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/08/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23714827
  
  I am rejecting this response because:

  I was banned for send an image that didn't violated the discord's Terms. Instead of explain the situation, I receive an automatic answer. If a real person see the situation, gonna understand what happen.

  Sincerely,
  
  ********* ******* ********

  

  Business Response

  Date: 08/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23714827
  
  I am rejecting this response because:
  
  My account was suspended unfairly by a bot for child safety that didn't violate the community guideline. I have sent a picture that shows a doll baby born to a friend to shock him, bot the saw with a child sexualization. That wasn't  and that didn't break any rules for discord. I have an account that have 8 years old and I don't do anything to get my account over. So I want somebody see the situation and allow me to get my account back. ********************** has a lot of worst content and that photo isnt one of them.
  
  Sincerely,
  
  ********* ******* ********

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Discord **** for the wrongful and unjust banning of my Discord account, which has been active for over 9 years.On or around August 5th 2025, I was abruptly banned for allegedly being under the age of 13, with Discord claiming I am 6 years old. This is completely false and irrational, given that:My account is nearly a decade old.I have been a paying Nitro subscriber for over 6 consecutive years.I have provided Discord with valid age verification documents immediately upon request.I have submitted multiple ticket updates through their official support system with no acknowledgment or resolution.This ban has not only stripped me of access to a platform Ive loyally supported, but it has also severely disrupted my business operations, which rely heavily on Discord for communication, client access, and delivery of services. I am now incurring financial losses due to this baseless action and lack of support.Despite repeated follow-ups and full compliance with Discords verification process, I have received no response from support, no timeline, and no explanation.?Resolution Requested:Immediate reinstatement of my Discord account.A direct and documented response to my submitted support tickets and verification documents.A review and fix to Discords flawed age verification process that allows long-standing, verified users to be wrongfully banned without cause or timely recourse.?I am prepared to escalate this matter further via public platforms and legal options (including arbitration per Discords TOS) if this issue is not resolved immediately. As a paying customer for 6+ years, this treatment is not only unacceptableits negligent.Sincerely,***** ******* Mufasaplayss ********************* Discord ticket #********

  

  Business Response

  Date: 08/08/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23714370
  
  I am rejecting this response because: its been 4 days with constant follow up with the ticket through discord support. I run a business through your platform and its suffering greatly dude to the lack of communication and support. All Im asking if you can prioritize my ticket for a faster response. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 08/09/2025

  We responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:08/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Complaint Regarding Discord Nitro Cancellation Issues Today, August 7th, I attempted to cancel my subscription to the Discord ************* and was met with persistent technical issues that made cancellation impossible.When trying to cancel, the app redirects to a section that simply never loads. Ive tested this across multiple devices, operating systems, and networks, and the result is always the same: the cancellation interface fails to appear.This is unacceptable. If a user cannot cancel a service they no longer use, it constitutes a form of fraud. I will be disputing any further charges to my ********** bringing this to your attention because this kind of obstructionist billing behavior reflects poorly on Discord and undermines user trust. I hope this issue is addressed promptly and transparently.

  

  Business Response

  Date: 08/08/2025

  On 08/08/2025 we responded to the user via ticket #******** with, "I can confirm that we had an issue loading the Billing tab, but it's already been resolved. You should now be able to cancel your subscription,". 
  
  The ticket is now pending.

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord banned my account, they never gave me a reason why they did, I have used discord for many years and have never had a problem until now. I use discord for many reasons in my daily life that It has become vital, support has completely ignored me. Please help

  

  Business Response

  Date: 08/08/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23713415
  
  I am rejecting this response because: they still have not told me why I am banned, they gave you guys the exact same response as they gave me, which led me to here. Nonetheless I have given up with discord and their severely lacking support team, i thank you all for your efforts regardless 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 08/14/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23713415
  
  I am rejecting this response because: again the business gives a automated response, completely unprofessional and just does not care about my issue at hand 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint to formally appeal the actions taken against my Discord account for the second time, as I believe they are unjust and were not properly reviewed.Despite submitting multiple support requests to Discord (including the most recent case #********), I have never been connected to a human representative. All responses have been automated, repetitive, and ultimately unhelpful. I am growing increasingly frustrated with the lack of real support.On July 30, 2025, two violations were issued against my account. I immediately submitted appeals for both, but they were automatically deniedlikely by an AI systemwith no investigation into the context of the situation. While there are older minor warnings on my account, they are unrelated to this matter and should not influence the outcome of this case.The recent violations were the result of private banter among close friends where strong language was used mutually and jokingly. Someone outside the friend group reported it, which led to these disproportionate penalties. These interactions were never intended to harm or offend anyone outside our circle.I am a paying Discord Nitro subscriber and I find it extremely disappointing that I am being ignored and dismissed despite being a loyal user who contributes financially. I expect proper service and support in return for my subscription fees.All I ask is for a real person to review my case and evaluate the full context, rather than letting automated systems issue and uphold penalties without any nuance or fairness.Thank you, BBB, for offering a platform to raise this concern. I will continue to pursue this matter through every available channel until it is resolved.

  

  Business Response

  Date: 08/07/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23712801
  
  I am rejecting this response because:
  

  I know that, but I want the violations to be removed, don't you understand?

  Sincerely,
  
  **** *** Bozkurt

  

  Business Response

  Date: 08/08/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23712801
  
  I am rejecting this response because:
  

  Look, I'm sure you're ignoring me. I'm telling you that I objected and that this is only temporary. You come back to me and say the same thing over and over again. Isn't there a way to resolve this without filing a lawsuit? If Discord doesn't really help me, I'll take it to court.

  Sincerely,
  
  **** *** Bozkurt

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, i was falsely banned from discord because apparently i neglected their guideliness however, ive been using discord for a couple years now for only school and business purposes and spend a ton of money on the app. The report was given to me have no evidence and no information about the suspension. I would like discord to look into this and send a human support to talk to me and resolve this problem

  

  Business Response

  Date: 08/07/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

• Initial Complaint

  Date:08/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didnt mean that "i like kids" sexually, that was a honest mistake that someone has reported it about me to discord and it was a false ********* discord ID is: *******************

  

  Business Response

  Date: 08/07/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.
  

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I request that this ticket not be marked as duplicate, as Discord has suspended my account once again for no reason and out of nowhere, so Im filing another complaint.Recently, my account was suspended for spam, just because I sent a friend request to someone. 2 days go, the suspension was lifted, because I didnt violate the policy. And now, today, my account has been banned for spam AGAIN, but this time for accepting a singular friend request rather than sending. Again, I have not engaged in spammy or fraudulent behavior, I was not mass sending friend requests or any of the sort. I would like discord to have a human being review my account again and lift the suspension if they find I have not violated the policy.I currently have an open ticket, the id is #******** Thanks, untitled_draining_demo *******************

  

  Business Response

  Date: 08/08/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  
  
  

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23712508
  
  I am rejecting this response because:
  
  Hi, on the ticket you said you lifted my suspension, but I logged in and Im still banned. Please resolve this.

  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/11/2025

   We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.