Important information
- Customer Complaint:
Discord Inc. came to BBB’s attention in February 2020. A review of complaints was done in February 2025. Complaints on file concern consumer accounts being disabled.
Consumers are encouraged to review Discord Inc. Community guidelines and Terms of Service at the links below.https://discord.com/guidelines
https://support.discord.com/hc/en-us/articles/18210965981847-Discord-Warning-System
Complaints
Customer Complaints Summary
- 3,690 total complaints in the last 3 years.
- 2,940 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July of 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action.I have submitted multiple amounts of evidence that prove I'm innocent and nothing is being done about it.
Business Response
Date: 08/08/2025
We responded to the user via ticket #******** with, "Hello,
After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
Sincerely,
Discord Trust & Safety".Initial Complaint
Date:08/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i recently lost the backup codes for my account that is a paid account and the support for discord was completely unwilling to help me therefore i thought it would be best to file a complaint with the better business to let them know this is not ok.Business Response
Date: 08/08/2025
We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Initial Complaint
Date:08/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Discord seemingly suddenly and falsely banned and closed my account with them for absolutely no reason, and without just reason to do so when I had committed no crimes against them and then nothing on the platform to get myself removed.Business Response
Date: 08/08/2025
We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 08/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *******Initial Complaint
Date:08/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August 4th of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action. Additionally, I feel like Discord's AI falsely banned me for "Child Safety", this is entirely wrong. I have done nothing related to Child Safety, Discord's AI Guardian flagged my report as dangerous and banned me altogether. I reported 2 messages from the Offender for Child Safety and it gave me 2 Violations, it lines up. I want a human reviewer to review this immediately and cause less Emotional Damage and Damages in general. My Discord account name is "wmarcat" and my gmail on that account is ********************************Business Response
Date: 08/08/2025
We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 08/08/2025
Complaint: 23717826
I am rejecting this response because: My ticket has been receiving replies from ***** 4 times in a row now. There are no Humans reviewing my violations, Child Safety is a very serious accusation for a ban reason. You guys should take this very seriously, especially when my account was banned for reporting an NSFW message.
Sincerely,
****** ****Business Response
Date: 08/11/2025
We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 08/12/2025
Complaint: 23717826
I am rejecting this response because: You are not providing me what I have done to violate your "Child Safety" rules. All that I have done is just report 2 messages from the offender "ivaaan_292". I need you to re-evaluate your review processes and reach back to me, please at least tell me what I have done to violate the rule. Please don't act all mysterious, not tell me what I did and make this harder for the both of us.
Sincerely,
****** ****Initial Complaint
Date:08/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Appeal for a False Report Warning Request for Review and Removal Hello Discord ************** Team,I hope this message finds you well. I'm writing to formally appeal a recent warning issued to my account. I believe the warning was based on a false report or a misunderstanding, and I respectfully request a review of the ************ my knowledge, I have not violated Discord's Community Guidelines or Terms of Service. I always strive to follow the rules and contribute positively to the communities Im a part of. If any content or behavior was mistakenly flagged, I would appreciate the opportunity to clarify and resolve the matter.Please consider reviewing the details of the report and the context surrounding the situation. I kindly ask that, if the warning is found to be unjustified, it be removed from my account.Thank you for your time and attention to this matter. Im happy to provide any additional information if needed and i hope you remove the violation off my account bc its limited cause of a false *********** regards,My discord username: upex11 My discord account ID: ******************* My ********************** accounts email: ******************* My discord accounts phone number: **************Business Response
Date: 08/08/2025
We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.Initial Complaint
Date:08/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My customer account was suspended permanently without any form of warning, and their customer support has not connected me with any human assistance, just bot replies that then handwave my suspension as solved.I use discord in order to connect with students I coach as well as talk with friends. I have not gotten any help or explanation what so ever and there are dear friends of mine who I will not be able to contact again should I lose access to this acc. Not to mention unable to connect with the students I have been assisting.Business Response
Date: 08/08/2025
We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 08/11/2025
Complaint: 23717758
I am rejecting this response because:
While they have given me a response a few days AFTER I made the request (which mind you, in other less serious matters they have answered within minutes.) that response was an automated bot response that said it was a mistake on their own and they have lifted the suspension. However, when I went to access my account I have found that the suspension has in fact not been lifted yet and after trying to contact them again they are once more ignoring me for elongated amounts of time with no view for any help. I wished to delay this reply further, but I fear the 5 days will be up before I get any form of meaningful help.
Sincerely,
**** *****Business Response
Date: 08/11/2025
We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.Customer Answer
Date: 08/12/2025
Complaint: 23717758
I am rejecting this response because: they have sent this same exact reply earlier, and they have in fact done nothing different to help or assist with the issue. In fact, I believe they are giving you bot replies the same way they have been giving me those.
Sincerely,
**** *****Initial Complaint
Date:08/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Discord account was hacked, and the hackers actions led to my account being suspended on August 7th. I am not responsible for the violations committed. I appealed multiple times through Discords official channels, but only received automated responses and no evidence of a human review.This has caused me to lose access to important communities, contacts, and data. I am requesting that Discord perform a proper human-reviewed investigation, verify that the suspension was caused by hacking, and reinstate my account.Business Response
Date: 08/08/2025
We responded to the user via ticket #******** with, "Hello,
Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
Sincerely,
Discord Trust & Safety,".Customer Answer
Date: 08/09/2025
Complaint: 23717639
I am rejecting this response because:All they did was explain what to do even though Ive quite literally already done so already. I feel like Ive been very patient and all im asking is for a reason other than that and for my account to be reviewed so that I can fairly get my account back or suspended permanently.
Sincerely,
******* ******Business Response
Date: 08/11/2025
We responded to the user via ticket #******** with, "Hello,
Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
Sincerely,
Discord Trust & Safety,".Initial Complaint
Date:08/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was randomly banned for something i didnt do on discord which was "child safety" i was just talking with my friends until all of a sudden i was banned for no reason. Ive sent dozens of appeals that all go to a bot that denies me every time. i need a real person to get me unbanned because i was falsely flagged.Business Response
Date: 08/08/2025
We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 08/08/2025
Complaint: 23716831
I am rejecting this response because: I did not post or say anything wrong or bad or am affiliated with any of the *** offenses that you have posted. Also on top of that you guys fail to provide an exact reason to what I have broken exactly and the ban was very vague and not clear. The response that you also gave is also the same AI generated response I get through your support tickets and doesn't seem like an actual person looked into the issue.
Sincerely,
****** *****Business Response
Date: 08/09/2025
We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.Customer Answer
Date: 08/11/2025
Complaint: 23716831
I am rejecting this response because: As everyone can see that this is AI generated responses when the same word for word is typed out and sent. This is clearly not reaching an actual person and being withheld from them and this is why im rejecting these responses from your company because its not actually real and genuine. Im trying to get a real person to look into because I know factual i did nothing wrong.
Sincerely,
****** *****Initial Complaint
Date:08/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 31st, 2025, Discord **** permanently suspended my account of over 8 years for supposed ban evasion. I have spent over $300 on Discord Nitro and have made many friends on the platform. The issue is that I cannot contact any of these people outside of the Discord platform. This is hurting me emotionally and putting a lot of stress as I cannot contact any of my friends, of which I've known for multiple years. I have only one account on **********************, and the fact that I got falsely banned is putting me under a lot of unnecessary stress and anxiety. Discord **** does not respond to appeals with human interaction, but seem to rely on artificial intelligence to answer these appeals. There are many people who have also gotten falsely suspended from the platform indefinitely who have only heard responses from ***** (Discord's safety team AI) and I feel as if Discord should have people look through all of the appeals manually.Business Response
Date: 08/08/2025
We responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
Sincerely,
Discord Trust & Safety,".Customer Answer
Date: 08/08/2025
Complaint: 23716272
I am rejecting this response because:I have no other accounts on ********************** so I don't particularly understand how I am evading a ban that I don't have.
Sincerely,
******* *********Business Response
Date: 08/11/2025
We responded to the user via ticket #******** with, "Hello,
Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
Sincerely,
Discord Trust & Safety,".Initial Complaint
Date:08/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around April of 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any actionBusiness Response
Date: 08/08/2025
We responded to the user via ticket #******** with, "Hello,
Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
Sincerely,
Discord Trust & Safety,".Customer Answer
Date: 08/11/2025
Complaint: 23715847
I am rejecting this response because: I was falsely banned for being under 18 when i have proof in this image that i am over the age of 18 and I want my account unbanned please
Sincerely,
**** *****Business Response
Date: 08/11/2025
We responded to the user via ticket #******** with, "Hello,
Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account.
Sincerely,
Discord Trust & Safety,".Customer Answer
Date: 08/14/2025
Complaint: 23715847
I am rejecting this response because: My account was falsely banned and i want a discord operator to review it please
Sincerely,
**** *****
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