Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around august 7th I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action My account was compromised by someone in *******. Instead of allowing me to change passwords i get suspended permanently.

  

  Business Response

  Date: 08/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/10/2025

   
  Complaint: 23722888
  
  I am rejecting this response because:

  My ban is unfair since as i said, someone situated in *** ******* had acess to my account, and got it banned via "ban evasion".

  I have never been banned before, all i am asking is for my suspension to be lifted so i can change my password and have access to my account.

  Email : ******************************* 

  Username : percblade

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 08/11/2025

   We responded to the user via ticket #******** with, "Hello,
   
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
   
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23722888
  
  I am rejecting this response because: i don't have access to the other email
  In your last response, you stated that my account was disabled for evading a ban from another account and that I should appeal from the email associated with that original account.
  However, I do not own, control, or have access to any other Discord account that was banned. I have never previously been banned on Discord, and I cannot appeal from that original account because it does not belong to me.
  My account (percblade) was recently compromised and I have an official Suspicious Login Activity email from Discord showing an unauthorized login from ********, *******, ***, on Tue, Aug 5, 5:02 PM. I suspect that the person who accessed my account caused it to be mistakenly linked to a banned account.
  Since recovering my account, I have changed my password and enabled Two-Factor Authentication. I can provide the suspicious login email screenshot as evidence.
  This seems to be a false positive caused by account compromise. I am requesting a manual review by a human reviewer so my account can be reinstated.
  Thank you for your time,
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am filing a complaint & asking for help with getting a human response from Discord. Theyve been failing to give any information on actions theyve taken against me regardless of many emails Ive sent out requesting a human response but instead its all bot responses. Ive spent a lot of money towards my account with their app currencys & from my understanding there AI moderation has went against their own rules. I will add that only 2 out of 5 punishments theyve taken out of me include proof & reason and even those do not go against Discord TOS.

  

  Business Response

  Date: 08/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/09/2025

   
  Complaint: 23722805
  
  I am rejecting this response because: all i have been getting is bot responses from their auto moderation. i have been suspended since 8/8/25 and for the reason(s) that hasn't been mentioned to me besides 2/4 actions they put onto my account. the 2 messages that they have are took out of context.

  all of the actions that they have me for is "child self endangerment", mind you that only two of the messages got flagged that i have sent. i still haven't received any response from Discord for the remaining 2 actions that doesn't have anything attached to it. 

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 08/11/2025

   We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord gets several reports about users being harassed, discriminated against, child predators, child ****, and more and nothing is happening to the people on the platform. They have not taken action towards many users that have used slurs, stalked, or even discriminated against people of color, LGBT, and more.The harassing parties still have free rein on discord and no matter how many reports-these people still have access to the servers and platform. They even have been reported and banned in servers but make new accounts to end up doing their actions all over ******** is becoming concerning and unsafe that people are able to harass and use unsavory behavior and distribute materials.

  

  Business Response

  Date: 08/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Thank you for writing in.
  
  The best way to report abusive behavior is through the Discord App. This ensures that our Trust & Safety team has all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.
  
  You can learn more about reporting to Discord here: ***********************************************************************************************************. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our ************** ***********************************************.
  
  Thank you for submitting your report via the instructions outlined above.
  
  Sincerely,
  
  Discord".
  

  Customer Answer

  Date: 08/09/2025

   
  Complaint: 23722619
  
  I am rejecting this response because: Those exact steps have been taken several times. I already have reported the issue a dozen times. I have reached out to Discord and they gave me the same response. Nothing has been done with the issues on their platform. The same person has continued to harass users, people are still reporting users with CP, and there are even hate based speech despite reporting and banning this person on their platform. They keep making alternative accounts and harassing people. Reporting doesnt work. I and many people in the server have reported many people already and NOTHING has been done.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 08/11/2025

   We responded to the user via ticket #******** with, "Hello,
  
  Thank you for writing in.
  
  The best way to report abusive behavior is through the Discord App. This ensures that our Trust & Safety team has all the information necessary to investigate, and greatly speeds up how quickly we are able to process your report.
  
  You can learn more about reporting to Discord here: ***********************************************************************************************************. Additionally, you can learn about customizing your Discord experience and avoiding unwanted interactions in our ************** ***********************************************.
  
  Thank you for submitting your report via the instructions outlined above.
  
  Sincerely,
  
  Discord".

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23722619
  
  I am rejecting this response because I already have taken thay action and nothing has been done. I don't know how else to say it. I am sick and tired and seeing that automated response. I jave reported many people for harassment, slurs, and so on with no action taken on Discords part. I want more of a respisne than how to report, I know how to report. If I didnt, I would ****** it. It isnt that hard to report someone, it is the lack of response and action from Discord I am having an issue with.

  
  
  

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was suspended by Discord after I had been tricked by a false link that stole my account for malicious acts I haven't done anything wrong and I believe my suspension should be lifted and my account reinstated but after going through the right channels and support lines I have been left without even an ai response to my ticket just being closed ticket ID:#********

  

  Business Response

  Date: 08/09/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/09/2025

   
  Complaint: 23721841
  
  I am rejecting this response because: I was banned for action an outside hacker took things I had no control over being posted or said and I am now being denied full entry but to my understanding my discord server known as all of it has been destroyed and turned into what is keeping me banned PLEASE have it deleted and even if I need to be punished for anything please just not permanently suspended I have used discord for years I love your app i love my friends please delete whatever breaks tos on my account and never again will I click an unknown link or Interact with nsfw content you will never see me as a problem or a problem with my account I just dont want to lose my friends over a dumb mistake please hear me out Im begging 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently went to discord for a phone number they thought we're invalid, and it didn't work. They haven't responded since either. My phone number is use is ************, the account is under ************************* and it has frustrated me since they also ignored me.

  

  Business Response

  Date: 08/09/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  
  
  

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account, @vivahapi, was incorrectly flagged on August 7, 2025 for allegedly violating age requirements, resulting in an unjust ban. I am eligible to use Discord in my home country of *********, as well as in all other countries mentioned in their Terms of Service. Therefore, I believe this suspension should be lifted immediately.

  

  Business Response

  Date: 08/09/2025

  We responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety
  
  ".
  

• Initial Complaint

  Date:08/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform. I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. The suspension occurred around March of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 08/09/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".
  

  Customer Answer

  Date: 08/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out because my account was permanently suspended, and I believe this may have been a mistake. The reason stated appears to be related to a server I was invited to, but I had no knowledge that it violated Discords Terms of Service or Community ************* my understanding, it seemed like a normal community server that some of my friends were active in. I did not participate in or support any harmful behavior, and I would never intentionally violate Discords rules. I joined simply to stay connected with people I know and had no awareness of anything inappropriate or against policy taking place.I respectfully ask that my account be reviewed again, as I feel this was a misunderstanding. Im more than willing to cooperate fully and remove myself from any server that breaks the rules if given the opportunity to regain access.Thank you for your time and consideration.

  

  Business Response

  Date: 08/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/09/2025

   
  Complaint: 23719089
  
  I am rejecting this response because: 
  I did not break any rules. The server in question was one I joined solely because my friends invited me, as I wanted to stay connected with them. I did not participate in any conversations or activities within that server, and I had no knowledge of what the server was actually about. In fact, after joining, I did not use it at all. It feels unfair to have my account permanently disabled for simply being in a server I didnt engage with or understand, especially when I have not violated Discords Terms of Service or Community Guidelines in any way.
  
  
  Sincerely,
  
  Madison Buhay

  

  Business Response

  Date: 08/11/2025

   We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23719089
  
  I am rejecting this response because:

  Im extremely disappointed that after my previous detailed appeal, I received the exact same copy-and-paste automated message as before. This shows my case hasnt been reviewed by a human, which is unacceptable for a permanent account ban. I have already explained that I did not break any rules. I joined that server solely because my friends invited me, and I wanted to stay connected with them. I never spoke, never participated, and had no idea what the server was about. I didnt even use it after joining. Permanently disabling my account over something I had no involvement in is unfair and unreasonable. I expect my appeal to be handled by an actual person who can evaluate the facts, not by an automated system sending the same generic rejection.
  
  

  
  Sincerely,
  
  Madison Buhay

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17th 2025, my Discord account (@trd_threeday, email: ************************* was permanently suspended for allegedly violating Discords Child Safety policy. The ban notice contained no details, messages, or attachments indicating what specific content or behavior was in violation. I am certain I have never engaged in any activities that violate child safety policies. I submitted an appeal through Discords official process under ticket ids #********, #******** and #******** but only received automated replies that did not address my specific case or provide any evidence. I sent follow-up tickets explaining the false nature of the ban, but Discord repeatedly replied with unhelpful ***** responses and closed my tickets without proper review. This false ban has locked me out of my account, cutting me off from important communities and contacts. Discord has not provided any evidence or meaningful explanation despite multiple attempts to resolve the matter directly with them. I am seeking assistance from the BBB to have my account reinstated and to ensure Discord conducts a proper human review of my case, providing me with specific details and any evidence they claim to have.

  

  Business Response

  Date: 08/08/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a full and proper review of my banned Discord account, which is linked to the email ********************* My Discord user ID is ******************. Since the ban (24/6/25), *** submitted around ten appeals. Only four received a reply, and every one of them was the same automated message.I have never been given a clear reason for my ban. My most recent appeal, #********, was completely ignored. In fact, my more recent tickets are being automatically marked as solved without any reply at all not even from a bot.I am now asking that someone from Discord support explain, in writing and with exact detail, what message, image, or action led to my account being banned. I dont want vague policy names or general statements I want a direct explanation of what rule I supposedly broke and how. If there is no such evidence, I expect my account to be reinstated.Ive also previously had Nitro on the account, with the IDs of the transactions being ******************* and ******************* about 10 AUD in total. This should be visible in my purchase history.All Im asking for is a fair and human review of my case not automated responses or ignored tickets.Thank you,From YumYamBoi

  

  Business Response

  Date: 08/08/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".