Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2025, I paid 42 SAR (around $11 USD) for a one-month Discord Nitro membership, which was supposed to last until June 29, 2025.On August 8, 2025, Discord permanently banned my account for violating the Terms of Service or Community Guidelines. They have not given me any specific reason or evidence for this ban. Because my account is disabled, I cannot log in to see what the alleged violation is about.The email notifying me of the ban stated that my recent activity broke Discords rules and that I could learn more about the violation by viewing my account standing something I cannot do due to the ban. It also mentioned that violations may be reported to law enforcement. This statement was extremely distressing and intimidating, especially given that I have no idea what I supposedly did wrong and no history of malicious *********** first appeal was replied to by what appeared to be an automated AI response (*****), which gave no real explanation or case review. This made me feel like my situation was not taken seriously. I continued to appeal, and while later responses were from the ************** team, they still only repeated that the ban would remain in place without explaining why.I have told them that this may have been caused by a false report, a hacking incident I experienced in the past, or an error by their automated moderation system. None of these points have been addressed, and no evidence has been shared with **** paid for a service and was not able to fully use it, and I believe it is unfair to ban someone without giving them a clear explanation or chance to defend themselves.I am requesting that my account be reinstated so I can use the service I paid for, or, if they refuse, that I receive a refund for the time I lost due to this unexplained ban.

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23725637
  
  I am rejecting this response because:

  I am writing to formally reject Discords recent response regarding the removal of my account. I believe the decision was made without sufficient investigation or evidence, and I strongly request that my account be reinstated.

   

  The initial appeal I submitted received what appeared to be an automated AI-generated reply, which repeated the same vague explanation without addressing the specifics of my case. This not only feels dismissive but also suggests that my situation was not taken seriously. In addition, their email mentioned potentially reporting to law enforcement, which was alarming and stressful, especially when no concrete evidence of wrongdoing has been provided to me.

   

  I have experienced a hacking incident on my account in the past, after which I immediately changed my password to secure it. If any violations did occur, I strongly believe they may have been the result of unauthorized access from that prior incident, not my actions. To punish me for something I did not do, without presenting proof, is deeply unfair.

   

  This is not an isolated incidentmany Discord users have reported being banned without clear reasons or for reasons that seem minor or unreasonable. This pattern makes it even more important for Discord to be transparent and to provide actual evidence before permanently removing accounts.

   

  I am not asking for muchonly for a fair review based on facts, transparency regarding what supposedly occurred, and the restoration of my account if no clear evidence against me is found. I reject Discords brief and repetitive response as inadequate, and I believe I deserve a proper explanation before any permanent action is taken.
  
  Sincerely,
  
  Nico H.

  Customer Answer

  Date: 08/12/2025

  Please accept my sincerest apologies for not using my real name in my initial complaint. I was hesitant to provide my personal information at first, but I now understand the importance of doing so to resolve this matter effectively. Thank you for your understanding.

   

  Here's my ID photo to prove my real name.

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I'm writing this complaint solely for the basis for someone to look at my discord tickets as my discord account got falsely banned in the crossfire of financial scams. I accidentally sent public crypto addresses in which I thought the admin needed for the job I was promised. I didnt know that the "job" I was getting involved in was a scam at the time. Now, my discord account is banned and it has a lot of sensitive information as well as information that could help me ban the perpetrator. I also have a lot of memories on that account with different people, as well as I have spent a lot of money of nitro over the past 3 years. (10 dollars a month for reference) Below images are what the scammed look like as well as my account being permanently terminated, I just want my account back even if its a parole period. Thank you for reading this if anyone does read this My discord ticket ID is: #********

  

  Business Response

  Date: 08/11/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23725205
  
  I am rejecting this response because: They said its an "open" ticket when discord marked it as solved, can you please tell the business (Discord) to re-open it and not mark at solved as it isn't a "solved" case or matter for that fact. A picture provided will let you know that theirs proof with my dissatisfaction. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/20/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I'm writing this complaint because on August 8, 2025 at 7:41AM (+8GMT), my Discord account was permanently disabled for spam and/or platform abuse. The email listed possible reasons such as sending a large number of direct messages, participating in spam servers, using automation/self-bots, acting faster than humanly possible, or attempting fraudulent activity.I believe this action was taken in error. At the time of the ban, I was asleep. My last activity was at 1:51AM, when I asked friends in a group chat if they had purchased items for the 8.8 sales. I have never spammed, automated, or engaged in fraudulent activity.The only prior incident was on July 28, 2025, when this new account (created to migrate from my old one for safety) was briefly flagged for potential spam because I was adding friends quickly. That was resolved through verification, and received a warning to slow down to which I have followed ever since.The only unusual factor I can think of is that my old Discord account still has an active Nitro subscription under the same email I now use for this account. The subscription is canceled but remains active until its expiration, and I have not purchased Nitro on my new account to avoid conflicts. The old account is scheduled for deletion because I fully intend on using my new account for work but it got disabled instead.This ban has caused significant disruption, as I use Discord for both personal and professional purposes. I am a team leader in my company, and Discord is our primary communication platform across different regions.I submitted an appeal on August 8, 2025 at 1:58PM (+8GMT) (Ticket ID: #********* but have not yet received any automated or human response. I respectfully request a review of my case and clear information on the specific violation so I can address it.

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "Hello,
   
  Discord has temporarily limited your account for spam and/or platform abuse. Our anti-abuse measures may have flagged your account for any of the following behaviors:
  * Sending a large number of direct messages in a short span of time
  * Participating in a server dedicated to spamming Discord
  * Selfbotting
  * Taking other actions on Discord for example, joining a ton of servers faster than humanly possible
  * Using third party tools to automate gift redemption, such as for Nitro gifts
  * Attempting potentially fraudulent activity
   
  While we understand you may not have malicious intent, we have to protect Discord as a whole, and this behavior can hurt Discord and its users.
   
  You may have been prompted to reverify your account. Completion of this process will lift the limitations that have been temporarily applied.  
  
  Additional instances of spam and/or platform abuse, including participating in any of the behaviors listed above, may result in a permanent account ban.
   
  Sincerely,
  Discord Trust & Safety ".
  

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have reinstated my account after this and I am thankful to both the Discord Trust and Safety Team as well as the Better Business Bureau.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am coming to you about an issue regarding the status of my Discord account.Numerous people complain about Discord on a regular basis, and I feel that they aren't resolving issues in a professional manner at all. My account was disabled, and I had received a message (a file will be uploaded along with this) and all I had done was just trade with another individual on a game, who I had met through an official community server made for the same game, on Discord. Discord is a service that prioritizes gaming, and getting involved with people from official servers made for games is a common practice.Once I had received the message, I suddenly needed to reset my password to log in again.But when I tried this, they required me to put in two-factor authentication that uses an app authentication which I don't have the backup code for anymore, ever since I had migrated to a new PC / Phone, which I already had registered, and I was receiving SMS just fine in the past which is how my account was verified to begin with.But whenever I click verify with my phone number, I get this (file attached), but I never received any SMS for any code at all, and it has been like that for hours.I tried contacting Discord support multiple times, but all of them have either told me that I need to delete my account in the end or find the backup code, which they aren't providing me with anymore.Their agents haven't been helpful, and this is truly a frustrating situation, especially since I filled out a support ticket. Their lack of help on my part is upsetting, since the trading request that I did with another individual was strictly in-game; it wasn't a real money transaction or use of illegal trade on Discord directly. My account being wrongfully locked in such a way without any real resolution is upsetting to me and I hope to get some feedback ******* the files, I have provided multiple screenshots of my exchange with Discord support being unhelpful towards my case.

  

  Business Response

  Date: 08/11/2025

  On 8/10/2025 we responded to the user via ticket #******** with, "Im so sorry to be the bearer of bad news, but unfortunately, the number youve provided is ineligible for verification with our system". 
  
  The ticket is now solved.

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Tn Tr?n

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around August of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23724710
  
  I am rejecting this response because: You immediately suspended my account with zero warning. The content posted is cartoon depictions and I was falsely accused. If the rules are that strict I will refrain from ever posting such content again given another chance to redeem the wrong I did in your eyes.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/11/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an administrator for a Discord community with over ******* members. My peers and I are often targeted by occasional false reports, which I believe is what happened in my case.On August 3rd, my account (@wysiz) was permanently suspended for child safety violations. The message that allegedly caused the suspension does not violate Discords Terms of Service or Community Guidelines. Despite filing multiple appeals through Discords support site, I have only received automated responses generated by AI, and in some cases, no response at all.I am a paying customer of **********************, having purchased Discord Nitro and multiple cosmetic items on my account. My account holds significant value to me both financially and socially.I am requesting that my suspension be reviewed by a real, human member of Discords ************** team. If a real person reviews my suspension, I am confident it will be found to be unwarranted and should be revoked.The media attached is the message I was suspended for, as well as examples of automated/AI generated responses/no response from Discord.

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "[Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for your help!
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my discord account got suspended for 2 years for saying something that had no violation in any way.

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord's Ai moderation falsely banned my entire account for Child Safety which H absolutely did not contribute to, I did not endanger or have any conversations with a minor regarding adult topics. Discord emailed me that I was banned yet I received no proof of any message which caused me to be banned which I think is unfair. This all happened on August 8th 2025. My discord account is nfs__memes. My email is *********************

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".
  

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 26, 2024, my Discord account (username Sogust, email ************************ was wrongfully banned over 26 times in the same day for fraud, even though I have never engaged in any fraudulent activity. Each ban notice was identical, citing You broke Discords Community Guidelines with fraud as the reason. This is entirely inaccurate, as I have never committed fraud on their platform.I have contacted Discords support team multiple times through their help center to dispute the bans, but I have only received automated replies with no real resolution. Despite my repeated attempts to explain the situation, no one at Discord has addressed the issue or provided any proof to support the fraud claims.Because of this, I have lost complete access to my account, which contains years of messages, contacts, and community involvement. It is extremely frustrating to be locked out without a clear explanation, especially when I have followed Discords Terms of Service and Community Guidelines.I am requesting that my account be reinstated and that Discord look into the circumstances surrounding these bans. I believe this was likely an error in their automated systems, and resolving it should be straightforward once the situation is reviewed.I am filing this complaint in hopes that the BBB can help me get my account back, as my direct attempts with Discord have gone unanswered.

  

  Business Response

  Date: 08/09/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/10/2025

   
  Complaint: 23723237
  
  I am rejecting this response because: Discords response does not address the core issue I raised. My account was banned multiple times in one day for fraud, but I have never engaged in any fraudulent activity. I provided screenshots showing the repeated identical ban notices, yet no explanation or proof has been offered. I am simply asking for my account to be restored so I can regain access to years of messages, contacts, and community involvement. I believe this situation stems from an error in their systems, and a closer look at my account history would confirm there was no fraudulent behavior. I am hopeful that Discord can review the evidence I submitted, recognize the mistake, and reinstate my account so this matter can be resolved.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/11/2025

   We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety".

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23723237
  
  I am rejecting this response because: it does not address the facts of my complaint and confirms my concern that no human has ever reviewed my case. From the very start, every response I have receivedboth through their help center and through this BBB processhas been an automated, generic message. My account was banned over 26 times in a single day for fraud, despite the fact that I have never engaged in any fraudulent activity. I submitted multiple screenshots showing these identical ban notices, yet Discord has not provided any proof or even attempted to explain what allegedly occurred. This repeated use of automated replies shows that my case has never been looked at by an actual person. I am asking for one simple resolution: have a real person manually review my account history, verify there was no fraud, and restore my account with full access. Years of messages, contacts, and community involvement are locked away because of what I believe to be an automated system error. A manual review would quickly resolve this matter.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My Discord account (User ID: ******************, Username: teremyag_) was wrongfully disabled on August 8, 2025, at 03:46 due to alleged violations of the Child Safety and Minimum Age Requirement policies.I would like to clarify the following:I am above the minimum legal age to use Discord.The reports leading to my ban were made maliciously by individuals who have personal conflicts with **** have never engaged in any behavior that would violate child safety rules.I request that my account be reviewed again in detail. If there are any messages I sent that are being used as evidence, I ask that you review the message edit history to ensure proper context.I have already submitted appeals through Discords ************** form but have not received a fair resolution. This wrongful termination has caused me significant inconvenience, and I am requesting the immediate reinstatement of my account after a thorough investigation.Thank you for your time and attention.Sincerely,***** *****

  

  Business Response

  Date: 08/09/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.