Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Discord **** for unfair account restrictions without providing a valid reason or resolution.On 8th August 2025 my Discord account @***** associated email: ******************** was suddenly limited in access. I was given no prior warning, no clear explanation, and no specific evidence of any alleged violation of Discords Terms of Service. My attempts to contact Discord support have only resulted in me being ghosted. I cannot talk to any of my friend in direct messages and when I check my account standing, it says "all clear" and that I have not done anything wrong. Please remove this restriction off my account I haven't done anything wrong

  

  Business Response

  Date: 08/11/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 08/11/2025

  I have sent another appeal ticket now. I cant join any new server nor talk in any of them nor text my friends in dms

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on this platform was randomly disabled due to no fault of my own. I received an email stating that my account was determined to be a bot due to the amount of messages sent, among other things. I did send several friend requests and messages fairly quickly after signing up, however that is because I added all of my friends that already have accounts. I submitted a ticket to discord days ago, and have received no response. It's not fair that they can just turn off people's profiles for no reason and then leave them no way to speak to a real person. I am looking for help in getting my account reinstated with this platform.

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "Hello,
  Thanks for writing in. It looks like you got caught in our spam filter. After further review of your situation, I've gone ahead and lifted the suspension on your Discord account at this time.
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Discord did in fact respond to me later the same morning that I sent in my complaint and my account issues have been resolved.

  Thank you.

  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:08/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.Someone logged into discord via my phone and got banned and they didn't tell me.when I logged into my account I was banned immediately for ban evasion. I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred on 19th March of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back. These were usually automated responses , without someone actually looking at the ticket or taking any action. Please look into the matter

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i'm writing to appeal a ban I received in early July. I believe it was triggered by a message I sent to a friend who jokingly said he was 5 years old due to being born on ***********. In response, I made a sarcastic joke using the word smash, which I now understand could have been taken entirely out of context and seen as inappropriate.The message was 100% a joke between friends, and the friend involved was not offended at all. However, I fully understand how it could violate Discords guidelines when viewed without context. I take full responsibility and truly regret making a joke that could be misunderstood in such a serious way.Ive learned from this and would like to assure you that it wont happen again. Im asking for a second chance to use Discord responsibly and within all community guidelines.Thank you for taking the time to read this ********** can see from the screenshot (i received it from my other friend) that he didnt take it offensive and that he took is as a joke.I also told them that i wanted to speak with a human they just ignored it and nothing happened, also sent them my what my close friend (the one i replied the message with) said they just closed his ticket everytime without no answer.

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Uznadze

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently saw that my account received a temporary suspension for "harassment and bullying" on July 30, 2025. I can't figure out why, whether it's permanent, or how long it will last. I'd also like to point out that I've never sent a message like this before, and I'm likely referring to someone being suspended for harassment and bullying, or a moderation issue. Discord crashes when I try to click the "Get more information" button, so I can't fully explain why. I'd appreciate it if you could provide me with more information about this suspension. I'd also like to reiterate that I haven't done anything that violates the harassment and bullying policy.

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23726223
  
  I am rejecting this response because:

  I already know this, I want you to be lifted. 

  Sincerely,
  
  **** *** B Bozkurt

  

  Business Response

  Date: 08/12/2025

  We responded to the user via ticket #******** with, "Hello,
  Discord has temporarily limited your account for violating our Terms of Service or Community Guidelines.
  You shouldve received a system DM or email with more information. If you have any questions about your account or to see the remaining duration of the limitation, please refer to the account standing page under your account settings. Please keep in mind that future violations may result in further limitations, including the permanent deactivation of your account.
  Sincerely,
  Discord Trust & Safety".

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My discord account was wrongfully and immorally suspended. There appears to have been a hiccup in their moderation, as I did not commit anything against TOS and was wrongfully suspended.The suspension happened yesterday, Saturday August 9th, 2025.I havent been able to get in contact with a real human from the support team.I believe the ban should be lifted off my account as I have not done anything wrong. Thank you for reading.

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23726153
  
  I am rejecting this response because, I was not given any proof of my suspension and deserve at least that closure. Ive been a paying discord nitro user for two years, and have the had account for 6 with no previous violations. I request a more in depth review of this violation or at least an explanation of why it got suspended. I use discord for both education and schooling as well as entertainment purposes and have for years. I appreciate your time and dedication to help me through this, and hope you understand where im coming from. Looking forward to your reply! :)
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 08/12/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23726153
  
  I am rejecting this response because i need to present my proof to show this was a false termination. Please connect me with someone I can at least have a conversation with, thank you so much!
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly, I would like to clarify that my postal code is ******** and I live in the city of ****** in ********, the postal code that I inserted in the submission is for the capability to file this complaint.This complaint is being filed because I was suspended by Discord off of their platform and they won't explain what was the cause.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred August 3rd of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply provided by them, and the only reply I received was an automated one.This was an automated ban, without someone actually looking at it or taking any action to review it.

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23725922
  
  I am rejecting this response because: I do not know the reason behind the action that violated the ToS. I would like the my account to be activated because of the lack of evidence behind the ban. Also I do not think I've broken the ToS voluntarily.
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 08/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23725922
  
  I am rejecting this response because: I'm not entirely against the decision, if my account was reviewed and I really violated the ToS, I accept that. But, I do not agree that I'm prohibited of making another accounts, so I would like to give out a message and a request to discord if possible that I prepared with the upmost respect and sincerity:
  
  Hello Discord Trust & Safety Team,
  
  I hope youre doing well. Im reaching out to respectfully request a review of the permanent suspension on my account ".jpma."
  
  I totally get that my actions were a violation of Discord's Terms of Service/Community Guidelines, and I do take full responsibility. I apologize for the things that I did, and I have thought about how I can avoid them from occurring again. I read thoroughly the ToS and to match that request as much as possible.
  
  I am not requesting to restore the suspended account, but instead asking to be granted an opportunity for a fresh start by permitting me to open a new account in complete accordance with Discord's guidelines. My intention is to contribute to the community in a positive, respectful, and responsible manner in the future. All I want is to communicate with the people I love from anywhere and resume my work on the game I was making.
  
  I comprehend the severity of account suspensions and I acknowledge the time and effort the Trust & Safety team invests in making Discord a safe environment. If afforded the chance, I will ensure my behavior is upheld by the standards of the platform.
  
  I value your time, your consideration, and all that you do for the community. From the bottom of my hearth for the last time, I just ask for a reduction on the penalty.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.They banned me and put a violation on my account for taking a screenshot of me reporting someone for breaking the rules. If literally any human looked at this ban I received they will see this. It was a screenshot of a report. I did not say anything that broke the rules of the platform, but whatever they used to detect it detected the screenshot of the reported text I sent and banned me. You can see in the screenshot I have attached there is nothing in what I said that breaks their rules for hateful conduct.This suspension had occurred in around May 18th of 2025.I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses, without someone actually looking at the ticket or taking any action.

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "Hello,
   
  After further review of your situation, I've gone ahead and lifted the violation on your Discord account at this time.
   
  Please keep in mind that future violations of Discord's Terms of Service or Community Guidelines may result in further limitations, including the permanent deactivation of your account.
   
  Sincerely,
  Discord Trust & Safety".
  

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Randomly forced me after having an account for 9 years in perfect community standing to attach a phone number to continue using my account. I do not own a phone number, this is an invasion of privacy and the support team refused to clarify in my support ticket why my account was targeted at random for this discrimination. None of my other friends are forced to use a phone number to use their accounts.

  

  Business Response

  Date: 08/11/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 08/11/2025

  
  Complaint: 23725776
  
  I am rejecting this response because:
  
  My Discord account's email address is: ******************************
  
  Discord support ticket ID#: ********
  
  My support ticket was closed without removing the "suspicious activity" flag from my Discord account and without providing proof of VPN or proxy use on my Discord account. ********************** has full access to the logs of IP addresses that have been associated with my account, they know that this is not an accurate representation of what actually happened.
  
  What actually happened was that I attempted to add a user that had my account blocked too many times (about ***** attempts clicking/tapping the "add friend" button within the span of 60 seconds) while I was waiting for a mutual contact to confirm that they had unblocked me and that is what flagged my account. I was logged off automatically and told to verify a phone number after only a few seconds of performing that action. I admitted this in the support ticket and apologized for not realizing that action carried such a steep penalty. I even stated that I would avoid repeating that action from that point onward.
  
  Mandating a phone number be permanently attached to an account of 9 years of age in perfect community standing (no rules ever broken) is an unacceptable privacy practice. It is discriminating when it is only mandated from Discord accounts flagged as suspicious with no recourse available for the end user to reverse the decision by proving that they are not abusing the Discord Terms of Service (no VPN or proxy usage and no bad actors or third parties accessing my account) as opposed to phone number verification being mandated of every account.
  
  None of my friends using Discord are required to attach a phone number to use their accounts, I do not own a personal phone number and the phone number on my Discord account is not mine. I do not want that number leaked if Discord gets hacked or compromised in the future. That is not an unreasonable concern. I have even spent money on your platform in the past, paying customers deserve better privacy practices from your company.
  
  I am willing to drop this complaint entirely if my account is unflagged and the phone number requirement is removed as well as Discord support staff removing the phone number currently associated with my Discord account themselves so as not to kick me off of my account again. Thank you.
  
  Sincerely,
  
  ***** ********
  

  

  Business Response

  Date: 08/12/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns. 

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23725776
  
  I am rejecting this response because:

  Again, the email address attached to this complaint sent by the BBB is not the email address of the Discord account I am referring to.
  
  The email address of my Discord account is: ****************************** 
  
  The Discord support ticket ID number is: ********
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I was falsely suspended by discord off their platform. I have not done anything wrong and I believe that my suspension should be lifted and that my account be reinstated. This suspension has occrued August 9th of 2025. I have submitted 4 appeals 2 of those being direct email tickets via the support page but I havent gotten a single reply from a real human back. There has been only automated responses without an actual person looking into my ticket or taking action against my false ban.

  

  Business Response

  Date: 08/23/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

  Customer Answer

  Date: 08/23/2025

   
  Complaint: 23725745
  
  I am rejecting this response because: I fully believe my account was falsely suspended due to the faulty ai detection software used by discord **** Once again I must bring to attention when I recivied both child safety violations neither one had shown me a direct message, link and or attachment that would show me what directly got me banned. I had done reasearch on this to discover the most likely reason was due to the ai. I must also bring up about 2 days ago my discord account was fully disabled for a short while rendering unable to view my account standing, though discord *** had sent me an email to change the password to my account and which I was able to re activate my account however I am still currently permanently suspended. I check my account standing ***** and I see discord *** removed only ONE of my child safety violations however they gave me a brand new one. It does not make sense for me to even get a new one as how was I able to violate while being suspended. I must also inform you I have sent an a Potential Arbitration email to discords legal team that being ******************************************************************* , As I keep my stance of being wrongfully suspended. Discord *** has yet to respond to that email which I have made about a week ago or so. I simply want to resolve this issue by having discord *** lift both false child safety bans on my account as once again I strictly am postive that I was false banned due to their ai. I have also done my research on others who have been in the same situation as I have and so far discord *** is known for falsely banning others with a very similar context as my own. Discord *** has **************************************************************************************************************************************** I will have no choice but to pursue Abiotration against discord **** I will be provding screenshots of the events that took place about 4 days ago in which my account was disabled, reanable, and where I was given a new violation again with no message to show why I had recivied it. I truly hope I do not need to esculate this matter further and simply have my account no longer suspended.
  
  S***erely,
  
  ****** *********

  

  Business Response

  Date: 08/26/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/26/2025

   
  Complaint: 23725745
  
  I am rejecting this response because: Once again, I am confident that I did not vilolate Discord **** Terms of service. I have already explained my reasoning in my initial complaint along with my previous reponse. U must also bring up the fact that this is a common reoccuring issue on social media in the communities of discord **** It's not just me who is suffering from this False ban. The slightest research you do on this matter, you will find many other people on the internet who have / are in the same situation as me or have a very ****** rcontext as me. There is also a popular subreddit that has a section that is DEDICATED to other users also being permanently suspended off discord ***s. for the same exact violation. Even outside of the Reddit platform, you will discover discord has still yet to even make a public annoucnment about these false child safety violations their ai detection has given to multiple users across the internet. As early as last year this has been a constant issue. I really must inform you that I am NOT the only person in this unfortunate situation. I also would like to inform you on discord ***s. support system, when anyone attempts to appeal such a violation or any other for this matter, they are instantly disregarded by an automatic response rather than reciving human review and ultimately being disregarded by said ai. Reaching out to discord **** on the * platform is of no help whatsoever. From what I have seen thusfar, the ONLY WAY discord **** will actually help out in this very situation or something similar is if users either reach out to the BBB or threaten arbitration against that of discord *** then they all of a sudden either finally review and unban a user or they regardless jsut ignore both ways of communication. I will remind you once more that this is a COMMON issue that discord **** refuses to fix let alone address, I am one of MANY users who have been given the False Child Safety violations and worse discord **** refuses to assist us and undo the mistake their ai detection has done. I truly do not want to take this to court but if discord **** does not have a human review my situation and have my false violations lifted and me having access to my account, I will have no choice but to pursue arbitration against discord **** I can 99% be confident in the response discord **** gave to the BBB to foward to myself, was most definitely another automated response from their end and they arent actually having a real human investigate this matter. I will be providing the screenshot of the Potential Arbitration email I sent to discord **** but I will also be providing the subreddit forum of others on the internet who are experiencing the exact same issue as I am. I not only hope the BBB can successfully get through to discord *** and have contact with a real person, but I also hope discord **** finally has a real person investigate my issue and reverse the permanently suspension and lift the FALSE violations all on my account. 
  
  **********************************************************************************************
  
  S***erely,
  
  ****** *********