Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord can i please get my account back i did nothing plus i have nitro and i really wanna support your company and banning me will make me upset can i please just get it back ill do anything i did nothing wrong i was just in servers that got me banned

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord's Ai moderation falsely banned my entire account for Child Safety which I absolutely did not contribute to, I did not endanger or have any conversations with a minor regarding adult topics. Discord emailed me that I was banned yet I received no proof of any message which caused me to be banned which I think is unfair. This all happened on August 9th, 2025. My discord account is geek.mutant2 My email is *************************** My ticket id where I got denied is ******** I have evidence of the only time my account was used prior to the banning in which I do not have any recollection or ever have participated in any such acts I have also tried explaining to the discord support team my account may have been hacked and someone may have used my account to do something. Even though Ive explained this to them they simply didnt bother reviewing my email message explaining the situation.

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23728330
  
  I am rejecting this response because:they have not shown proof of my violation but also I have never ever participated in any acts that violate their community terms of service I am also a nitro boost subscriber in which they are still charging me for, I find it unfair they didnt even read my explanation I believe I was hacked or reported but I have never been involved in anything that violates the apps policys. The image I sent was proof of the last activity I was doing on my account before being banned I was simply playing video games while on voice chat and never once engaged in anything that violates the apps policys.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23728330
  
  I am rejecting this response because:they said in a couple of days I will have access to my account but still havent lifted the ban which is ridiculous I also demand to speak to a human operator and not a bot because its very frustrating that they dont give me a chance to explain my situation. Its still unfair that they banned be and not have shown ANY evidence of why I was banned. I am also a nitro booster subscriber and theyre still charging me while banning me that is unacceptable I want my account to be reinstated.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred August 10th 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/11/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23728286
  
  I am rejecting this response because: I want a human to look at my ban my discord user is rahmiere and i want a human to look into my past tickets, i was banned falsely and want my account back
  
  Sincerely,
  
  Rahmiere *****

  

  Business Response

  Date: 08/12/2025

  We responded to the user via ticket #******** with, "Hello,
   
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to verify my Discord account with my phone number so I can interact on high profile beta testing and coaching servers, however whenever I try that I get the same message that my phone number is connected to a different account. I've tried to login into that account but every time I do it tells me the account is disabled, when I have never made an account with my phone number. However, I have been victim of security breaches before so I figure that my phone number was probably made for some type of bot account and was disabled for that. All I ask is to simply have that phone number back, but every time I've sent a request either I wasn't responded to or told a "verification specialist" will look at it (which I've had no result/follow up since then).If it is a difficult/impossible process then I would like to be made aware of that, but if not I don't understand why this problem had drawn out to half a year. And before it is said, I know that I have a request that is currently open, but that request has been open for over a week now with 0 response, which the last couple times that has happened the request will spontaneously close without any response.

  

  Business Response

  Date: 08/11/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is temporarily satisfactory to me. However, if I find myself in a situation as I have been the past year with the case closed but no resolution, I will return to here.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred in around July/August of 2025. I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/11/2025

  We can find no record of communication in our ticketing system with the email attached to this complaint. We can address any questions regarding your account through our customer support portal here ********************. Please provide us with additional information through the support portal and we will be in contact to address your concerns.

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23727322
  
  I am rejecting this response because:
  I was still only met with the discord support ***** bot,  i need a human at discord too review my case
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/20/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23727322
  
  I am rejecting this response because: I still have not recieved a real human at discord over looking my complaint case
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account "storm" was banned for impersonation without prior notice or warnings. I have used this account since October of 2015 and have been a consistent subscriber to Discord Nitro since 2021 totaling around 500 dollars spent. I have never tried to impersonate or pretend to be anyone but myself. I am willing to share any and all information needed in order to prove that the account is mine and that I have never tried to defraud or trick anyone using my name.

  

  Business Response

  Date: 08/11/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

• Initial Complaint

  Date:08/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Im filing a complaint because I believe I was falsely suspended by Discord for child ********* my knowledge, this happened in April of this year.I have sent multiple tickets to Discord support but have been met with bot replies or not taking a deeper look into the matter.I did not violate any rules and kindly ask a real person to review my account and reinstate it.Thank you.

  

  Business Response

  Date: 08/11/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

• Initial Complaint

  Date:08/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated. I sent a video that contained an ADULT MIDGET getting intimate with a chicken and believe the ban was unreasonable and limiting Discord access would've been more reasonable. (e.g Removing permissions to upload files) This suspension had occurred August 9, 2025.

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months ago, I got suspended from Discord for child safety violations, which then turned into a permanent suspension, even though I was thirteen years old at the time of the action. I am now fourteen.Two months ago I reported a sixteen year old boy for asking me for pictures of my *******, or nudes. I then got suspended, and since then, Ive submitted about five tickets trying to figure out what I did wrong (since Discord didnt specify what the suspension was for), or what I could do to lift the suspension. Not once did I get a human response to my emails. It was always the ***** or *****. I believe I deserve to know what I did to get my account suspended and I also believe I deserve to be unsuspended.

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23726900
  
  I am rejecting this response because:

  This is the exact same thing the bot told me in the tickets Ive sent. I want the specific reason why my account wont be reinstated. And if I knew the reason, I could explain the context behind it.

  Sincerely,
  
  **** ****

  

  Business Response

  Date: 08/12/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23726900
  
  I am rejecting this response because:]

  Again, this is the exact same thing the bot told me in the tickets Ive sent. This is my second time getting this response in this report. I want the specific reason why my account wont be reinstated. And if I knew the reason, I could explain the context behind it.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern at Discord ************** and the Better Business Bureau,This complaint is being filed because I was falsely suspended by Discord. I haven't done anything wrong and believe my account should be reinstated. The suspension occurred around August 2025. I submitted multiple tickets to Discord support but received only automated replies, without any human review or ********* an ** resident, I invoke my rights under the **** and the ** AI Act.**** Articles Invoked:Art. 15 - Right of Access: I request a copy of all personal data processed in this case, specifically relating to the ban. The only info I received was a vague reference to a violation. Based on public documentation, the ban appears to have been triggered by a satirical image from *********** Show, widely available online and clearly fictional. It was shared in an ****-marked channel as part of meme-sharing, not with harmful **********. 22 - Automated Decision-Making: The ban seems to have been issued automatically, without human review or appeal. Other users were banned simultaneously, suggesting a systemic AI moderation ***********. 16 & 17 - Rectification and Erasure: I request correction of any inaccurate data, especially the classification of the image as illegal. I deleted it immediately after the warning and didn't reupload ***** Act Compliance: Under the ** AI Act, systems affecting access to digital services are high-risk and must be transparent and appealable. Discord is obligated to comply, regardless of its headquarters.I formally request:A copy of all personal data processed in this case A detailed explanation of the ban A human review and appeal opportunity Rectification of inaccurate data This account represents years of friendships, creative work, and community involvement. I urge you to treat this matter seriously and reconsider the severity of the penalty, which seems too harsh given the nature of the act.Images are for context.Sincerely, ******.

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23726865
  
  I am rejecting this response because:
  
  Dear Discord Team,
  
  I respectfully request a review of the decision regarding my account, which was suspended for an alleged policy violation. The responses so far have not provided a specific justification - the statement "TOS/Guidelines violation" does not meet the transparency requirements set forth by the **************** Act (***) and the ***** A lack of specific reasoning may constitute non-compliance with these regulations.
  
  I am asking for:
  
  - A clear indication of which rules were violated and how;
  - Information on whether the decision was made by a human or an automated system;
  - Confirmation that the case has been reviewed by a human;
  - Access to my account data and incident records, in accordance with my right to access personal data under Article 15 of the ***** This includes not only information related to this specific case, but also a complete copy of all personal data associated with my account.
  
  In addition to the above, I would like to ask whether there is any possibility of reinstating my account (even if the account is reinstated under moderated conditions or with disciplinary measures), provided that the decision was based on an error or insufficient review. I understand that your previous response stated the account will not be reinstated, but given the lack of specific justification and the potential procedural shortcomings, I believe this matter deserves further consideration.
  
  I kindly ask that Discord re-evaluate the case in light of the transparency and fairness principles outlined in the *** and *****
  
  Ignoring requests for data access and the justification for the decision may constitute a violation of Article 15 of the ***** Please respond within 14 days. Otherwise, I will consider reporting the matter to the relevant supervisory authority in my country.
  
  Kind regards, ******