Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint with Discord support. Recently, my account was hacked and used to send prohibited content. I would like to clarify that this was not my doing. In the morning, I noticed that my account had been blocked, and I contacted Discord support. However, they were unable to assist me. I hope you can provide a solution.

  

  Business Response

  Date: 08/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/12/2025

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  : ********
  
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• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My Discord account was recently banned after it was compromised by a third party. While I was not in control of the account, the attacker used it to send illegal material in one of the servers I belonged to. I want to stress that I had no involvement in this activity, and it occurred entirely without my consent.I have already secured my devices and changed all related passwords. I submitted an appeal to Discord explaining the situation, but it appears it has not yet been reviewed. This ban is deeply concerning to me as it was the result of malicious actions by someone else.I would appreciate if you could reconsider my case or direct me to someone who can review it in detail. Im happy to provide any additional information or evidence that could help verify my claim.Thank you for your time and understanding.Sincerely,[draargan]

  

  Business Response

  Date: 08/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23731241
  
  I am rejecting this response because: i clearly said my account got hacked by i don't know and the person who hacked me posted the child **** on one of my server  and discord don't want to understand that i am innocent 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 08/13/2025

   We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question. 

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23731241
  
  I am rejecting this response because:
  How can you not understand that I got hacked?
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unfairly banned off of Discord. I had an alternative account (rhea_the_great.) that I only had for a few weeks before it got hacked. I was unable to deal with the hacking before the account got banned. My main account (heftycharms), which I've had since 2019, got banned for ban evasion. The wrongs done on the alternative account were not my doing and we're by hackers. My main account has never had any warnings or bans before this and I've never done wrong on Discord. I believe I was unfairly banned and Discord will not look into my case, they only send AI assistants to look at my case which do not help me.

  

  Business Response

  Date: 08/23/2025

  We responded to the user via ticket #******** with, "Hello,
   
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
   
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/23/2025

  Complaint: 23731084

  I am rejecting this response because:

  I was unfairly banned from Discord. I had an alternative account (rhea_the_great) that I only had for a few weeks before it got hacked. I was unable to deal with the hacking before the account got banned. My main account (heftycharms), which I've had since 2019, got banned for ban evasion. The wrongs done on the alternative account were not my doing and were done by hackers. My main account has never had any warnings or bans before this, and I've never done wrong on Discord. I believe I was unfairly banned, and Discord will not look into my case; they only, and continue to, send AI assistants to look at my case, which do not help me.

  

  Business Response

  Date: 08/26/2025

  We responded to the user via ticket #******** with, "Hello,
   
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
   
  Sincerely,
  Discord Trust & Safety,". 
  

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Discord,I am submitting this complaint regarding the wrongful disabling of my Discord account of five years, and the failure of Discord to take corrective action despite my compliance with all verification requests.On or about August 5th, my Discord account was disabled without prior warning. In the initial notification from Discord, I was informed that I had been reported to local agencies for alleged activity which I firmly deny, and which I believe to be entirely unfounded. At the time, I owned a bot on Discords platform. I believe my account may have been targeted and compromised through unauthorized access to the bot token, and that the malicious activity was carried out by a third party without my knowledge or consent. Following this, Discord claimed my account was disabled for being under the required age to use the platform. They instructed me to submit government-issued photo identification to verify my age and identity. This request came directly from a legitimate Discord support domain, and I fully complied with the submission requirements in good faith, expecting my account to be restored once the verification process was complete.On August 8th, Discord Support notified me that my account had been unlocked. However, despite this statement, my account has remained disabled to this day. I am still being billed for my active Discord Nitro subscription, which I cannot access or use. My repeated follow-up attempts to obtain clarification and resolution have gone unanswered. The actions of Discord in this matter have caused reputational harm, and furthermore, I have been threatened with reporting to authorities based on false accusations, compelled to submit sensitive identification documents, and denied access to an account I have paid for over an extended period. I seek for resolution, and not conflict in this matter. I'm looking for a response, and for my account to be reviewed, and reinstated. Thank you for your attention towards this.

  

  Business Response

  Date: 08/12/2025

  We responded to the user via ticket #******** with, "Hey there,
  
  Thanks for verifying that you're above the minimum age to use Discord. I've gone ahead and unlocked your account.
  
  If you would like to appeal any other actions taken against your account, we kindly request that you submit a new appeal by going to **********************, and selecting Appeal an action taken on my account or bot from the How can we help? dropdown menu.
  
  Sincerely,
  Discord Trust & Safety,".

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Discord account was wrongfully disabled, and despite submitting Appeals and opening multiple support tickets, I have received no meaningful resolution or communication from Discord support. No words just auto messaged from a robot On July 1, 2025 my account was banned. Username: xfcw Sincerely,******

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2025, my Discord account was permanently suspended for an alleged Child Safety policy violation after sharing an image privately with a friend. This image has been publicly available on a major image board since 2018, with no reason to believe it was illegal.Right after the ban, I appealed. In my panic, I wrote that I knew the content was suspicious not because I truly believed it was illegal, but because the automated message suggested it was prohibited, which made me doubt myself. I was under physical and mental stress: this happened two days after my PRK eye surgery, when my vision was severely impaired (light sensitivity, sunglasses indoors, difficulty focusing, blurriness), affecting my judgment and causing me to word my appeal poorly.After the warning, I deleted the image immediately to comply with Discords policies. Unfortunately, the ban came minutes later, so I couldnt clarify further.I want to be clear that I never knowingly shared illegal material. I did not produce the image nor have any interest in such content. I believe the ban was based on an overly broad interpretation rather than actual prohibited content.I respectfully ask Discord to re-review the ban with a human moderator, considering that:The content has been publicly accessible for years without *********** initial appeal may have sounded worse due to stress and vision impairment.I deleted the image immediately after the warning.I have no prior violations.I can provide the original image link and medical documentation if needed. I seek reconsideration, not lowered safety standards.

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23728615
  
  I am rejecting this response because:
  
  I understand the image may have looked suspicious, but I genuinely couldnt judge it properly at the time due to my impaired vision (from surgery). Even though its suspicious at first glance, if you look more carefully and take into account how long it has been publicly available it becomes clear why I believed it wasnt illegal. That said, I still wouldnt have posted it if I had been able to pay closer attention to it at the time of the incident.
  
  Im truly sorry for posting it. I will never share anything like that again, and I ask you to please understand this was a mistake made under very unusual circumstances. My situation was misunderstood, and how severely my sight was affected during that period may be underestimated.
  
  Please give me a chance. What happened in my case wasnt intentional or malicious, I even deleted it as soon as I received the warning... It was a mistake on my part, and I truly regret it. I value my place in the community and would be grateful for the chance to make things right.
  
  Here is the source link of the image (a login on the imageboard is required to see it): *********************************************
  At top left you can see the post date. Also, the website has been updated just recently, so the favorites can't be seen anymore. But the image used to have around ~2000 favorites, it is famous enough to believe it would've already been taken down if it was really illegal.
  
  Thank you for your time reading this. Sincerely,
  
  ******

  

  Business Response

  Date: 08/14/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.
  

• Initial Complaint

  Date:08/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord can i please get my account back i did nothing plus i have nitro and i really wanna support your company and banning me will make me upset can i please just get it back ill do anything i did nothing wrong i was just in servers that got me banned

  

  Business Response

  Date: 08/11/2025

  We responded to the user via ticket #******** with, "Hello,
  
  Discord has disabled your account for violating our Terms of Service or Community Guidelines. Weve reviewed and confirmed this violation, and we will not reinstate your account.
  
  You shouldve received a system DM or email with more information. If you have any questions about your account being disabled, please refer to the account standing page under your account settings.
  
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discord's Ai moderation falsely banned my entire account for Child Safety which I absolutely did not contribute to, I did not endanger or have any conversations with a minor regarding adult topics. Discord emailed me that I was banned yet I received no proof of any message which caused me to be banned which I think is unfair. This all happened on August 9th, 2025. My discord account is geek.mutant2 My email is *************************** My ticket id where I got denied is ******** I have evidence of the only time my account was used prior to the banning in which I do not have any recollection or ever have participated in any such acts I have also tried explaining to the discord support team my account may have been hacked and someone may have used my account to do something. Even though Ive explained this to them they simply didnt bother reviewing my email message explaining the situation.

  

  Business Response

  Date: 08/11/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23728330
  
  I am rejecting this response because:they have not shown proof of my violation but also I have never ever participated in any acts that violate their community terms of service I am also a nitro boost subscriber in which they are still charging me for, I find it unfair they didnt even read my explanation I believe I was hacked or reported but I have never been involved in anything that violates the apps policys. The image I sent was proof of the last activity I was doing on my account before being banned I was simply playing video games while on voice chat and never once engaged in anything that violates the apps policys.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/12/2025

  We determined that the user violated our Terms of Service and Community Guidelines. We have reviewed and confirmed the violation, and we will not be reinstating the account in question.

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23728330
  
  I am rejecting this response because:they said in a couple of days I will have access to my account but still havent lifted the ban which is ridiculous I also demand to speak to a human operator and not a bot because its very frustrating that they dont give me a chance to explain my situation. Its still unfair that they banned be and not have shown ANY evidence of why I was banned. I am also a nitro booster subscriber and theyre still charging me while banning me that is unacceptable I want my account to be reinstated.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being filed because I was falsely suspended by Discord off of their platform.I havent done anything wrong and I believe my suspension should be lifted and my account reinstated.This suspension had occurred August 10th 2025 I tried making multiple tickets with discord support, but I havent gotten a single reply from a real human back.These were usually automated responses , without someone actually looking at the ticket or taking any action

  

  Business Response

  Date: 08/11/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23728286
  
  I am rejecting this response because: I want a human to look at my ban my discord user is rahmiere and i want a human to look into my past tickets, i was banned falsely and want my account back
  
  Sincerely,
  
  Rahmiere *****

  

  Business Response

  Date: 08/12/2025

  We responded to the user via ticket #******** with, "Hello,
   
  Discord has disabled your account for evading a ban from another account that violated our Terms of Service or Community Guidelines. If you would like to appeal this action, we ask that you submit an appeal from the email associated with the account that was originally actioned for the violation.
  
  Sincerely,
  Discord Trust & Safety,".

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to verify my Discord account with my phone number so I can interact on high profile beta testing and coaching servers, however whenever I try that I get the same message that my phone number is connected to a different account. I've tried to login into that account but every time I do it tells me the account is disabled, when I have never made an account with my phone number. However, I have been victim of security breaches before so I figure that my phone number was probably made for some type of bot account and was disabled for that. All I ask is to simply have that phone number back, but every time I've sent a request either I wasn't responded to or told a "verification specialist" will look at it (which I've had no result/follow up since then).If it is a difficult/impossible process then I would like to be made aware of that, but if not I don't understand why this problem had drawn out to half a year. And before it is said, I know that I have a request that is currently open, but that request has been open for over a week now with 0 response, which the last couple times that has happened the request will spontaneously close without any response.

  

  Business Response

  Date: 08/11/2025

  We are currently experiencing a higher than usual ticket volume. Your ticket #******** is still listed in an open status and is currently under review by our team. Updates are pending. All communications regarding this matter will be done through the open ticket and not through this claim.
  

  Customer Answer

  Date: 08/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is temporarily satisfactory to me. However, if I find myself in a situation as I have been the past year with the case closed but no resolution, I will return to here.
  
  Sincerely,
  
  ***** *******